JustAnswer
Reviews and Complaints

On August 30, 2023, I would like to ask a quick question to a lawyer, so I started to search the web-site and saw JustAnswer. so I clicked in. Very soon the on line chatting representative sent me a message saying in order to connect me with a lawyer, I needed to first to put my credit card information in and they would charge me $2 and it's refundable, So I put my credit card information in.

Later on, they contacted me a few times asking me which kind of help I would need. I was very busy so did not use any of their service. On Sept 1st , 2023 when I looked at my credit card account, I was very surprised to find a totally unauthorized charge by JustAnswer on August 30, 2023 11:32pm-  and it is not $2! It is NZ$70!

I contacted Justanswer mechanic on 18th. July and paid £5 , I received text messages from him from 13.30 pm , none texts in total till 17.08pm.

Looking at my bank statement I see that 2 mounts have been taken from my account. On 24th August £28, on 25th July £28 . I did not authorise those payments and would appreciate it if you will please reimburse my account.

I agreed to pay $2 To have my question answered but come to find out that question actually cost me $68 all together. I had cancelled my account immediately only to find out they have a no refund and a non disclosure policy. I phoned to see if someone could be understanding of my situation but from what I gather this is how they make money. By scamming people who want answers out of their money without disclosure

I was told that I could get an answer to a legal question for $5. I agreed and paid it, gladly. Then, I get a call from my debit card fraud prevention department stating that they had charged the $5, and then charged me $60. I immediately cancelled my card, and contacted the company. I had not even been a "member" for 5 minutes and I told them that no where did I see that there would be a $60 membership charge and that I wanted the membership cancelled and the money refunded or released. They agreed after some argument, but when I got the email saying it was cancelled, no where was there anything about a refund. I then called their "Customer care" number where the young lady insisted that they didn't care about anything I said, I was going to be charged either way and they cancelled the membership. That means that they charged me a bulls*$t charge and then refused to refund me AND cancelled the so called membership that I didn't ask for. Terrible company, terrible customer service.

I made the initial request for Just Answer help July 28, 2023 because I was lired into their trap which states there is a $2.00 fee. But hidden is the $40.00 membership fee that allows a member to ask two question per month.

So when I saw that was a debit off my credit card of $40.00 I immediately stopped with my question. Because I signed up in error. I cancelled the question and decided that I didn't need that service. Now I see another charged of $40.00. I politely requested, "Please refund" but their customer service said I am not entitled to a refund.

This is classic "bait and switch" scamming by Just Answer. So I don recommend their services. SCAM all over.

I was on the JA site today looking for a legal answer to an issue I’ve been facing, and though the lawyer on the site didn’t answer my question, I was charged $60! So misleading - I’ve emailed and called, and NO answer whatsoever. They kept me on the line for over half an hour even though they said the wait time was a minute. Online, they lure you with a $5 fee, and then they hit you with a $60 charge for nothing! Do not use this service, it’s a scam. I wish I looked up reviews for this beforehand!

I contacted JustAnswer on August 1st, 2023 and received an answer for, what I thought, was a $5 fee. I get my credit card statement and it shows that $5 fee and then a charge of $40 for a monthly membership. I contact Customer Service to ask for a refund of the $40 and the guy said that my membership was already cancelled, and said that the $40 charge was for the question asked and could not be refunded! The $5 was just the initial charge... What? So, it looks like I was charged $45 for an answer to ONE question. They are NOT clear on what their charges are...and they get you! I see others have had the SAME problem. This is SO WRONG!

On Wednesday, August 23, 2022, I asked JustAnswer a question and I was led to believe it was a $5.00 fee to initiate a question with Just Answer. I was charged a membership fee on the same exact date. Unaware I was accepting a membership. The $60 monthly was charged to my account immediately. When the bank notified me of the charges on Friday, August 25th I canceled my unwanted subscription and contacted JustAnswer for a refund. I was informed that I was not entitled to a refund. Why I have no idea. They quoted some laws. The answer to the question was not worth $5.00.

I found the site Just Answer-Mechanic back in Dec. of 2022. They have a $1.00 trial to ask a question. Apparently, once your credit card is input it is locked. I just realized that I was being charged $39.00 per month for the last 8 months. I called them immediately to cancel. I explained that I only found the service and was only to be charged a dollar. I did not join a membership for a monthly fee. I requested a refund due to the fact that they say it is only a $1 until you join. But, I found out that they automatically sign you up as a membership for reoccurring payments. I was fully unaware that they have charged me a total of $312. They do not send receipts and when I called, they said there is nothing I can do and there is no one that I can speak with. I asked to speak to a supervisor and was put on a brief hold. He came back and said there is no one to speak to. He said he was done with this call and hung up on me. This is a complete scam. Can you help?

I was looking for answers for a family law. The online assistant directed me to click this link and make a payment of 2$. When I checked my account it was 66$./I called them to refund my money. They refused and canceled my membership. I am a single mom of 3 and the 66$ is for kids to feed this week. I pleaded with them and yet the agent cut the call on me. Please kindly refund my money.

I was extremely worried about a nosebleed that I had gotten that lasted almost an hour. It was late, i couldn’t go the doctor’s office, so i searched online for advice. This site looked promising so I tried it out since it said it only cost $5. Turns out it DOESNT. It has a membership fee of like $40 dollars and it doesn’t notify you of it previously. I only notice it afterwards. I didnt want a membership, I only wanted to fix my problem. So I go to cancel it, and i was expecting a refund. But i dont get one. After trying to get to the refund page, it keeps showing a “bad request” page not letting me go to the refund page. I tried on a private window, and it let me in immediately. Its a total scam. I want my refund because they didn’t even end up fixing my problem anyway and they charged me for a membership i didn’t want.

I tried to ask a question and then asked to pay $1 JOIN fee and $34/month. Which is not clear enough that i though it was $1 question and then i will be charged 34/month if i opt to their membership. I did not know they will automatically opt me in to their membership and charge $34/month. This only company uses misleading tactics to make customers sign up for membership blindly.

Looked up free legal advice online saw a thing for just answer being almost free and was told the question would only cost $2 canadian and money back garuntee no risk I was desperate for help with this issue with Canada revenue agency. I received garbage responses from the person who clearly didn't read what I write. The kicker is I look at my bank statement and I have been actually charged $68 for this evil scam site and cannot get any help all of the links say bad request no way to load. Beware!

On [protected] I called Just Answer and spoke with an customer service representative concerning fraudulent charges to my bank account. The charges where $20 for a question also $46 for a monthly membership. It was canceled the next month she refused to tell me by whom. She also said that I agreed to their terms and services when I signed up. She couldn't find any of my information phone number or email address that showed I signed up for this companies services.I asked how to file a fraud complaint she refused to help or connect me with anyone who could. I'd never do business with company.

Yes I went on your website to ask a legal question on rent relief. Then it took me to the next screen in which states that if I pay $5 my question will be answered so I paid the $5. When I went to verify in my email I was told that I was $19 for membership it doesn't say that I joining some membership at the time of charging me. I call customer service but could not transfer me to a supervisor. But canceled my membership but I want a refund i did not authorize a 19 dollar charge.

On the 13th of august signed up for legal answer to a parking fine in the uk they state that on the billing page information was made clear that I was signing up to a membership which I did not see. I became aware of the billing when I approached my bank yesterday I tried to contact just answer online to question them about the charge yesterday and their online service dropped out, I was able to make contact two hours into the day today to cancel. I contacted them by phone to have my membership refunded and they claimed two hours to late. I want to dispute this as their online webpage would not allow me to cancel in time.

I used Just Answer for a car related query back on June 23 and was charged £5 for a very vague and not very helpful answer, I accepted this £5 charge and moved on thinking that was it. The following month in July and entirely against my wishes or without any clear subscription being offered I was charged £28 again by Just Answer (I only noticed this on my online banking as I hadn't had any email confirming any subscription and 100% would NOT have wanted a monthly subscription to a service I never use).

I was really annoyed by this but presumed it was some charge i'd missed for receiving an answer by the mechanic in June previously. There was no indication of any charge beyond the £5 I was happy to pay, and also again ZERO indication I had subscribed to anything. I was unable to claim this £28 back via online banking or via any Just Answer account or query. I've just been charged another £28 in August and after signing in to an account I wasn't aware I owned and checking into the very well hidden 'subscriptions' tab I've realized I have been subscribed to a monthly £28 ENTIRELY against my wishes.

I would request someone from Just Answer please contact me immediately and refund me this £56 for 2 x months of a subscription I didn't sign up to and that I feel is utterly disgusting and essentially a Scam!
Thanks

I tried the service, on a trial basis wasn’t satisfied with the service so canceled service the next day, now being charged $39 for membership I was sent a cancellation notice, now they have no record of cancellation, unfortunately I didn’t archive the cancellation notice. Contacted customer service and was cut off before any satisfactory answer. This service was canceled in July now August 14 I’m being charged membership fee.

I called for assistance with a question for my Subaru. I was required to submit a $5 fee which stated it would be refunded. I was charged the $5 along with $39 monthly membership fee. I never agreed to any membership. When I called to request a refund I was told there would not be a refund but I could cancel my “membership.” This occurred today 8/13/2023.

Mary Ann Novak