Kataria Automobiles
Reviews and Complaints

My name is afzal khan my car number GJ 15 CH3035 I took universal sompo insurance as per kataria I trusted kataria that trusted company will insure my car after that my car was claimed it was 1 month universal sompo approval very late , paper work has been completed, the survey has also been completed, yet it is taking so much time, so why do you swear by such a company, because of which the name of your company is bad, please solve my problem. Insurance please solve my query

I had provided my Maruti ignis for 2nd service today that is on 22/11/2021 and have come accross the most pathetic service from Kataria which was never expected for a Nexa car.
The person came to deliver my car after service and it came to our notice that the remote key was damaged at the time of service which costed me 3500 rupees, also I spoke to the person in Rajkot Kataria whom I had dealt with while providing the car for service but got a poor feedback from his side, later when I went to park my car it came to my notice that the reverse camera was showing upside down video and the back camera was not fitted properly it was hanging at it's place.
I am afraid in future I may come to know some other issues as well.
This was one of the worst customer experience faced by me
And can never suggest someone to buy a Nexa car from Kataria after such aweful service.

You can contact me on [protected] for details.

Awaiting for a proper feedback from your side or else will have to escalate further in other channels.

This is to express my discomfort about how bad I and my wife was treated post-booking of the swift VXI at the JP Nagar Bangalore showroom.
They first offered a price of 7.15L for the car with all extra accessories fitted, post confirming my loan will be approved the sales guy Mr. Lawrence, called and said there was a mistake in calculation and now the price will be 7.40L for the car. When asked for a solution they were just stubborn on the pricing by saying sorry and claiming all humans make mistakes.
Their behavior towards our expectation was you buy it for our price or else leave. The so-called team leader came in disrespected us and just left in mid of the conversation without any conclusion.
I need to know how is the brand going to react to this.
I have a complete video of our conversation today that I can share when requested.

No answer no paper

In baroda makarpura show room service is not good. All employees not given satisfied answer in any problems. 1st fall my car delivery related issue I am facing another one is my fast tag, but the makarpura showroom employees not supporting. I not given any new customer to purchase the car in kataria showroom. Very very very bed service.

My mobile no is [protected]
[protected]

Dear team,
I have booked my car at your kataraiya rajkot office befor 15 days and at that time of booking we have mutually afreed that car will be delivere on 13/11/2020 i.e. the holly ans prosperous festival of DHANTERS. Let me clarify that the same car was offerd by many of my banker's friends (as I was ex bankers) as well as many agents. But I prefer katariya rajkot showroom that's was suggest by friend of mine.

Now it was biggest mistake of my life. Bcz this is my first car and this car id surprised gift of my father. So today I and my whole family visited your showroom for car delivery. But sad to share that the answers I get from showroom was that car is not available.

Seriously? Are you brand? Brand Katariya?

how can you play with someone's emotions? Plz plz plz put yourself in my shoes... what I had face in morning... my father was with me.. my whole family are with me... and what shame I feel... whar embarrassment I have faced? Can you explain it?

This what you provide by way of service

Now, my father ans family members want to complaint in CONSUMER COURT. Plz provide me car today or I will knock the door of consumer court.

Your highly dissatisfied customer

Brijesh Ginoya

We signed a deal for ignis zetta 1.2l automatic for 7l and they charged me sum of total 706500/-,
I have signed quotation of the deal and all the receipts.
They have done fraud and mental harrasment with a loyal customer of maruti. I want my whole amount back along with the compensation for mental harassment.

Karan agrawal
[protected]

All staff are disgusting and mannerless
Never choose Kataria
Choose different companies for getting better service and save your time
If you don't want to be a labour don't choose Kataria
They will make you servent and never work seriously on your issue
Im having mannerless talk from a lady who worked as a customer representative manager at Surat
Choose different companies again
Kataria will make you so much busy in your life without any service and manner

Hi,

I had provided my car for a free service at 8 am and it was returned to me 7pm on the same day without service they gave a bill of 2318 but not one complaint was resolved the lady who called me said they would change oil fix the break and clean the car . Not one work was done by then upon that i had again wait for them to come and fix my car for break and to clean even after they coming they just applied wax all inside my car and left .

I dont understand why do you guys have to cheat the customer every time this has been done every time i give it for service. I have also sent a mail to the consumer court for your pathetic service along with proofs.

Dear Team,

I have purchased vehicle on 12/06/2018. I had applied Fastag Card when I purchased my Car but still after a 1 year 2 month still I am not getting my fastag card.

I was contacted many times but no one is answering me properly and nobody helped to to get my Fastag card. I called today to know the status but some lady told the that this is a lunch time she will not be answered my query and she disconnected the call.

This is such a pathetic services I have ever seen.
I will recomend to my family and friends to not buy a car from Katariya.

Regards,
Palak Trivedi,
[protected]

Dear All,

Please find the attached my Case history for your reference.. I have given my car for servicing at your Maruti Service Center- Baroda ( Makarpura).i have spent 9500/- Rs to your service centre and then after this type of Service provide by your service center.. no proper washing and front side bumper has broken… what type of service provided by customer? and if I am paid amount of 9500/- than you are cheating with customer..

I want my entire amount should be refund otherwise flash on social media and consumer forum.
Dear All,

Kindly take notice that I have already raise my concern regarding still I am not understand by unwanted reply from your side.. if I am raise my query for refund amount due to I have suffer last three times for regarding the service issue in your company so I am demanding for the same.. and if I am paid hugh amount so why this type of pathetic service by you. please give me justification on this only..

Please kindly refund my money.. otherwise I will put all photo and snap in social sites and consumer forum.. and also share with another Company for your competitor.

Waiting for valuable reply. This is last mail for all of you.

As per discussion with you over phone at the time of call me by you I had received call from Kataria Vapi gujarst and they called me today I went there but still the problem of some part missing is not resolved in my car no as GJ15 CH 5870 and some cleaning issue after denting and painting Although they assured me to fix the problems as soon as possible.As soon as I will get it I will give you feedback.
Thanks for the support .
Regards
Vinay Gupta
Vapi Gujarat
Contact no, :[protected]

Hi,
I was contacted by Kataria automobiles PVT.LTD talgatpura branch Bangalore to purchase Maruti SWIFT car in exchange of my maruti Alto on DATE 4th September 2018. It took few days for me to decide by 6th sep 2018 We spoke about the car loan so the kataria automobiles pvt.ltd talgatpura branch Bangalore sent me an agent name Gopi(contact number: [protected])who was assisting me to apply for a car loan from SBI, the day one when i went to bank the behavior of the agent was unprofessional, rude, unethical.In fact he also threatened me that he will make sure i do not get a loan ... and all this conversation started from
1)I was not informed to bring the print outs/photo copies of the document which i need to submit in the bank for the loan.
2) In spite of his ignorant mistake he repeatedly demanded me to get the printout on a band day ? dated Monday morning 10th september, which was bharath bandh the banks were operating but not any local store. IF that well informed AGENT GOPI would have informed me to bring the document in advance i would have done the same and not wasted my valuable time.
3) He was talking to me in an extreme rude tone not bothering that in am woman. and when i walked out of the bank branch he followed out and spoke to me in a louder tone out side the parking area and went till and extreme level of threatening me by saying... I will make sure you do not get the loan approved. His behaviour scared me. and all this cheap act has been recorded in the bank cc cam.

Now my concern is .. Is this kind of people represent a brand like KATARIA ?
Later after a day i receive a call from Kataria automobiles PVT. ltd. from a person name ARUN sales Executive stating that my loan has been rejected from AXIS bank.

Now I have two questions :
1. I was seeking for a car loan from SBI bank
2. I did not give them the authority to apply for a loan in AXIS bank. Then how did they go a head and applied for a loan .
They gave a lame excuse saying that the reason for the loan to be rejected is i am an employe of a TRUST* Rangadore memorial hospital which is run by a TRUST. hmm
really?
* i had my previous car loan on the same job basis.In fact i did an early closer of my car loan on dated 5 th september 2018 prior to taking a CAR from kataria.
*I payed a token amount of rs11, 500 on 5th sep 2018 They took my old car in exchange which i have a receipt of rupees 3 lakhs10 thousand .. which is not followed up yet. what is the status i am still clueless its 16th September and i am still waiting for the delivery of the new car.

Its a complete mess with this company.
They are completely unprofessional people, lack in integrity. i am helpless and dont know who to reach.
because of there stupidity and unprofessionalism i had to face so many unnecessary issues'. i would approach the court of laws for justice.
I am having a very bad experience with them. The people gave me a lot of stress.
Tis is not how companies operate. i request people of banglore to be very careful before approaching any automobile company for purchasing a car, i dont want anyone to face similar issue like mine.

I purchased DZire in February 18 in exchanged with Alto LXI it's about 4 months now and they didn't provide me any undertaking letter and now they are saying me take back the car so I don't understand why they are doing this I'm very disappointed with your service I almost visited the showroom trice even they have all original documents and also they even didn't give any of money which was negotiated.

My wagon r four wheeler burn in side on Dt 21-02-2018. On same day my four wheeler going to service at kataria automobiles dariapur ahmedabad. Till today I have not received my car. Representative of kataria Mr Nitin give me stupid reason and he is thinking I am fool. I bought this car in 2009. Till today I gave my car for service at kataria dariapur ahmedabad. But this time this people [censor] me by mind. They are interested only in money. This time I realise that service is hopeless. Because of insurance they not provide GOOD SERVICe bcoz they are not interested in that car who come through insurance. Please look in this matter. And told your representative I am not fool. If this problem is not solved out I will go in grahaksuraksha within a 48 hours. You are interested only when car come for service. But car come through insurance than your representative and your team harass us so much. Your service is Hopeless.

My Car Number is .: GJ 21-AQ-0963
Owner Name : Dhaval Ashokbhai Rathod
Contact No. : [protected], [protected]

I am not satisfied with your service at Navsari - Kataria Automobiles
as I am regular service customer but i have received from your service centre higher amount bill from last 4 to 5 times even they are told me that next time your bill amount will not higher.
I have also not satisfied spare parts used in service.
So here, I have complaint against you
You can contact me personnel for more details

Take seriously this case

Dear Sir/ Ma'am
I have purchase celerio second hand car from katariya automobile vapi before few days ago, but i am facing below parable.
1) Car key is in broken condition - (before purchasing they were telling that new key we will give - but not given)
2) Stepny Wheel - Machwheel remove.
3) Car meter showing 70500 klm. Run but as per service book it showing 109000 klm already run in Sept-17 month.
4) Car Basic Tool Kit Remove - Jack, tools etc.
5) Transfer of Ownership not done- Katariya representative saying that you do it your self, (before purchase they told me - we will do it).

Hi,

I purchased new Baleno Delta Petrol from KATARIA AUTOMOBILES, Ahmedabad, Gujarat - 380015 before hardly 7 - 8 months with all the requried warranties.
Now my MRF tyre got burst within this smaller span and when i went for my 2nd Free Service at KATARIA SERVICE STATION, Makarba, Ahmedabad, Gujarat - 382210 they have sent that tyre for inspection to MRF station located at Satellite, Ahmedabad, Gujarat-380015.

The inspection report states that it is not manufacturing defect so the tyre won't be replaced. I personally went to the MRF person to explain what is the matter and he is just simply denying whatever written is written now if tyre got burst no one gonna replace, do whatever you can. I repeatedly told him that if there could be manufacturing defect and due to that tyre had been got burst then how can you tell me simply just due to crack and burst you can not replace it . He showed me one tyre which is swallowed and told me only if such kind of issues are there then only it can be replaced else it would not be replaced due to burst or puncture.

I am simply amazed to receive such kind of explaination from the person who thinks to having experise to inspect that if tyre got burst then its bound to have to crack then only it could have been burst now if you can prove the issue at that moment simply denying that if burst its not gonna replaced. Isn't it simply rediculous ?
The MRF person is arrongant to explain the issue and speak out with customer.

This is a matter of safety, i was lucky that i was not at high speed while tyre got burst otherwise it could lead to severe damages at various stages. Here it appears to me that niether KATARIA people nor MRF people is really thinking towards the same. Simply focusing on money matter and at denial mode to get away from the issue which could have lead to serious consequences.

Maruti has differntiated NEXA segment as Luxury segment for which customer is expecting some kind of reliable services which is completely unavailable at every stage. Specially post sell services.

As a customer it appears to me that there is no reliable person who could help out as everyone denying to take care when it is something really affecting. This attitude applies to KATARIA AUTOMOBILES, MRF and MARUTI too. I am totally disappointed at all level the services and reply i am getting and specially with KATARIA people who should be at the highest level person to make sure customer's trust won't be broken.

It appears to that in india, you would always be a victim if you are simple and straight forward customer.Once you do something wrong then only your voice would be heard and the matter would be resolved. I am completely disappointed with KATARIA people who are misrabely so bounded that matter is not able to handled by them so even if the CAR purchased from them there is no reliablity or responsibility could be handled if you are a straight forward customer.

I got a call after MARUTI had pushed KATARIA guys to resolve the matter and they are still replying ridiculously and giving such a reason that if that is a manufacturing defect then it should happen with all tyres not one tyre... i am again amazed the shameless answers they are giving to the customers..i mean my concern for one tyre which is having manufacturing defect with all logical end i have proven them and above is the logical reason provided by them.

I think KATARIA guys are soooooo much miserably poor to handle the customer and shamelessly denying to take up the matter.

Dear sir, while driving baleno my front suspension are not as before I was comfortable while driving when off road comes I can feel the jerk n noise from my steering after visiting 2 time still problem is not solve n this time after servicing after some few days I'm facing the same problem of front suspension I have given my car for service at vapi Kataria Balitha. N after servicing washing vapour is created on my left headlight

Respected sir, this is to bring to your notice that since last two months I am requesting Kataria Vapi for repair of my car AC.. It is making noise .. Inspite of giving it in the service department of Kataria Vapi two times after Diwali the work has not been done till date. .Mr Nipeshkumar Patel was service in charge. then his senior Mr Patil had also been informed. but only false assurances has been given to me. I am owner of three maruti cars aince last ten years. Kindly restore my faith in your services.. Regards Ritesh Sharma Vapi [protected]