Ken Grody Ford
Reviews and Complaints

I bought a truck from Ken Grody Ford that had been sitting in their lot for over 8 months. When I started driving it, I noticed that the seals were leaking and the suspension was down. There were other issues with the vehicle as well. Unfortunately, the management was not responsive to my concerns. Overall, it was a bad experience.

I went to Ken Grody Ford in *** to buy my leased ***. I found out that the dealer overpriced the purchase price of my car. I only found out because I called *** Credit to make sure the account was paid off. They said they made a mistake and charged the *** up price twice and refunded me the difference, but this doesn't fix the problem. I'm being charged interest for an amount that shouldn't have been financed. I keep calling the finance department, but they keep ignoring my calls. Don't trust this dealer. Make sure you understand the purchase price of your vehicle and the total amount. They act nice with you so you can just sign your life away.

I had a bad experience at Ken Grody Ford. I'm trying to buy my first house and I ordered a *** 2022. I paid in cash to avoid hurting my credit. I didn't want them to check my credit because I wasn't interested in leasing or financing. I gave them my social security number because the purchase was over 10k. They did something illegal by checking my credit without telling me. I found out when I got a report. They haven't apologized or explained anything. I don't recommend this dealership.

I got a new car from Ken Grody Ford in Feb (2 months ago) and it already got a recall. I called them for 3 days (left a voicemail on the 1st day) and finally got someone in Service to help me schedule for this recall. They wanna inspect the car for a day and depending on what they find they will order parts etc. But they don't wanna give me a loaner car for this inconvenience, even though it's a new car worth over $60k (ST Line) and they want the car for at least a day. I mean if it's a recall and not my fault, and they won't give me a loaner car in the meantime. This doesn't make any sense to me as I've had many cars in the past with other dealers and always got a loaner for any issues. This car is under 2 months old and it's a recall by *** and they want me to drop the car off and figure out a rental by myself. Just horrible to be honest. I'm not impressed at all, especially since they pride themselves on customer service.

We saw a weird oil pattern on our driveway and found out that the oil cap was off and the engine and hood were oily. This happened after we got an engine maintenance service in January. So, we drove the truck for a month without the oil cap. We took it to Ken Grody Ford in Carlsbad where we bought it and had all the maintenance done. We left the cap where we found it and took it to them to fix the problem. They told us that the oil drain plug was stripped and needed to be replaced with a new one. When we picked up the truck, we noticed that the oil cap was put back on, but the service rep didn't say anything about it. We told the rep, and they said they would talk to the tech about it. It was obvious that the rep knew about the real cause of the oil leak, but they lied to us. They didn't charge us for the inspection or service. We talked to the customer relations person, and they gave us a revised invoice. We're worried that they might have lied to us before.

I put a deposit down for a new bronco and decided not to get it. According to their terms and conditions, if I changed my mind, I can get my $100 deposit back. I would like it back ASAP. I have tried calling and emailing multiple times, but no one is willing to help. My name is *** and my Member ID# is ***.

Went to Ken Grody for my end of lease on my 2019 Edge on May 9th, 2022. They talked me into getting the new 2022 Edge, which was supposed to have the same features if not better than what I had. My payment went up about $200. When the car got delivered to my house, I noticed the next day that it doesn't have the same features as the 2019. I called the dealer, but they are just giving me the run around. They haven't called me back. I'm very disappointed because I feel like I was lied to. They don't want to resolve the issue.

I had a problem with Ken Grody Ford for over 3 years now. The key pad on the door panel keeps falling off, and this is the 4th time it has happened in that period. The first 2 times it was under warranty, but the 3rd time they wanted me to pay for half. I told them that I shouldn't have to pay anything since it keeps falling off. I sent an email to the Director of parts and service, and I think they used the wrong material or installed it improperly. They said that this is not unusual and that it happens to the Flex too. The Director sent me an email with big words, and when I talked to him on the phone, he said that maybe it was tampered with. I got upset and now I'm reaching out to you for help with this. Can you please help me?

I bought a car from Ken Grody Ford in ***, *** on 21 Aug 2021. It was a Used 2019 *** and I financed it for $31,699.34 through Chase Auto Loans. I also traded in my 2009 Jeep Wrangler (VIN: ***) and they said they'd give me $14,000 for it, but didn't tell me the exact payoff amount. They said they needed the registration for the Jeep, which I gave them on 21 Aug 21, but they called me on 9 Sep 21 asking for it again. I told them I already gave it to them, but they said they'd look for it. They haven't found it yet and they said they might not accept the trade-in without it, even though they've had the Jeep for 19 days. My bank (NFCU) hasn't heard from them about the payoff either.

I was lookin' for a car at Ken Grody Ford and saw one I liked. Called on 08/02 and talked to ***, who sent me to *** to finish the deal. They said my financing was good and I put down a deposit of *** right away. Then they said I had to come in to sign and do the paperwork, but I wanted to test drive first. After some back and forth, they said the car was in the shop for an oil change and new tires, but I could come in within a week. After a week, they ignored my texts and calls for a few days. Finally, I called *** and found out my financing didn't go through and I needed a co-signer. I was mad 'cause they told me it was all good and then ignored me. I asked for a refund and they said it was easy and fast. But now I've tried to contact them 10 times and I think they're just a bunch of crooks.

I got a *** from Ken Grody Ford in February for 3 years and 45,000 miles. But when I checked my online account, it showed that I only leased it for 3 years and 31,504 miles. I called Ford Credit and they sent me a copy of the contract that had the 45,000 miles crossed out and 31,504 written in. I called Ken Grody Ford and talked to the financial person who helped me lease the car. She said they couldn't find my paperwork. After a month, I sent her a copy of my contract and the one sent to Ford Credit. She said I needed to talk to another person. When I finally talked to him, he said I needed to talk to a third person. When I talked to the third person, he sent me back to the first person. I called the Ford complaint number and filed a complaint, but no one got back to me. I asked to speak to their supervisor three times, but they never called me back. I wrote a letter to Ford Consumer Affairs with copies of my contracts, but they didn't respond.