Menu
For Business Write a review File a complaint
CB Banks KeyBank Checking account / savings account
KeyBank

KeyBank review: Checking account / savings account

M
Author of the review
1:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My account was placed in restricted status 5 days ago after a wire transfer from a title company of a deposit of several thousand dollars, and my employer direct deposit was sent to the account. I paid off my car and some other bills off my credit report and then went to get cash from ATM and it was denied, so i went to the branch who informed me the account was restricted and no comments placed as to why. I provided him with the contracts for the relestate sell as well as the title compnay information and exension to the employee who handled the transaction and contact information to the realestate lawyer who drafted and notarized the sell documents, my passport and my driverslicense at 9am Friday morning. I went back to the branch saturday and monday. Today is Tuesday and still noone has told me anything about why its restricted or asked me any questions or given me a time line. I have 2 branch managers working to get it resolved with no information just an email contact. I am told its a coorperate investigation hold but not thwat that means. I let them know i am single and dont have parents alive or credit cards and i need gas to keep my job, but still 5 days later i am told nothing. I know i have done nothing wrong and they could contact the title company and verify that in under 5 min if they took the time. BEWARE THEY CAN TAKE YOUR MONEY INDEFINATLY WITHOUT PROVIDING YOU A REASON. I will be sueing them when or if i get my 70,000 back.

Claimed loss: 70,000

Desired outcome: I would like access back to my account, to withdrawl the cash and find a new bank that gives a <span class="replace-code" title="This information is only accessible to verified representatives of company">[censored]</span> they are ruining an innocent customers life.

Confidential Information Hidden: This section contains confidential information visible to verified KeyBank representatives only. If you are affiliated with KeyBank, please claim your business to access these details.

Update by Monika M74
Jan 23, 2024 4:59 pm EST

email one of many

View 0 more photos
0 comments
Add a comment
  1. KeyBank Contacts

  2. KeyBank phone numbers
    +1 (800) 539-2968
    +1 (800) 539-2968
    Click up if you have successfully reached KeyBank by calling +1 (800) 539-2968 phone number 1 1 users reported that they have successfully reached KeyBank by calling +1 (800) 539-2968 phone number Click down if you have unsuccessfully reached KeyBank by calling +1 (800) 539-2968 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (800) 539-2968 phone number
    100%
    Confidence score
    Customer Service
    +1 (800) 539-1539
    +1 (800) 539-1539
    Click up if you have successfully reached KeyBank by calling +1 (800) 539-1539 phone number 0 0 users reported that they have successfully reached KeyBank by calling +1 (800) 539-1539 phone number Click down if you have unsuccessfully reached KeyBank by calling +1 (800) 539-1539 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (800) 539-1539 phone number
    Online and Mobile Banking
    +1 (866) 821-9126
    +1 (866) 821-9126
    Click up if you have successfully reached KeyBank by calling +1 (866) 821-9126 phone number 0 0 users reported that they have successfully reached KeyBank by calling +1 (866) 821-9126 phone number Click down if you have unsuccessfully reached KeyBank by calling +1 (866) 821-9126 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (866) 821-9126 phone number
    Clients Using a Relay Service
    +1 (800) 422-2442
    +1 (800) 422-2442
    Click up if you have successfully reached KeyBank by calling +1 (800) 422-2442 phone number 0 0 users reported that they have successfully reached KeyBank by calling +1 (800) 422-2442 phone number Click down if you have unsuccessfully reached KeyBank by calling +1 (800) 422-2442 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (800) 422-2442 phone number
    Mortgage Customer Service
    More phone numbers
  3. KeyBank emails
  4. KeyBank address
    127 Public Square, Cleveland, Ohio, 44114, United States
  5. KeyBank social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
KeyBank Category
KeyBank is ranked 48 among 414 companies in the Banks category