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KeyBank review: Checking account / savings account

M
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1:36 pm EST
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My account was placed in restricted status 5 days ago after a wire transfer from a title company of a deposit of several thousand dollars, and my employer direct deposit was sent to the account. I paid off my car and some other bills off my credit report and then went to get cash from ATM and it was denied, so i went to the branch who informed me the account was restricted and no comments placed as to why. I provided him with the contracts for the relestate sell as well as the title compnay information and exension to the employee who handled the transaction and contact information to the realestate lawyer who drafted and notarized the sell documents, my passport and my driverslicense at 9am Friday morning. I went back to the branch saturday and monday. Today is Tuesday and still noone has told me anything about why its restricted or asked me any questions or given me a time line. I have 2 branch managers working to get it resolved with no information just an email contact. I am told its a coorperate investigation hold but not thwat that means. I let them know i am single and dont have parents alive or credit cards and i need gas to keep my job, but still 5 days later i am told nothing. I know i have done nothing wrong and they could contact the title company and verify that in under 5 min if they took the time. BEWARE THEY CAN TAKE YOUR MONEY INDEFINATLY WITHOUT PROVIDING YOU A REASON. I will be sueing them when or if i get my 70,000 back.

Claimed loss: 70,000

Desired outcome: I would like access back to my account, to withdrawl the cash and find a new bank that gives a [censored] they are ruining an innocent customers life.

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Update by Monika M74
Jan 23, 2024 4:59 pm EST

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    +1 (800) 539-2968
    +1 (800) 539-2968
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    127 Public Square, Cleveland, Ohio, 44114, United States
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