Menu
For Business Write a review File a complaint
CB Banks KeyBank Keybank's dispute department doesn't do anything
KeyBank

KeyBank review: Keybank's dispute department doesn't do anything

K
Author of the review
7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It started last year with KeyBank's Dispute Dept ignoring a claim I had filed for the return of $299 & $701, it appeared to be an obvious scam after the fact but I was never refunded or heard anything from KeyBank after multiple attempts... Then I disputed a charge later on for a service return for which I was never credited, KeyBank kept reopening and closing that dispute until they claimed that their allowed timeline had ran out - then allocated that I would need to communicate on my own with the merchant to get the refund. Long story short it took me 2 days to get the refund issued, I don't know what took KeyBank upwards of 6 months for no results? (Then to make matters worse they wrote me a letter trying to take credit for the refund - the gall of some people). If KeyBank expects their customers to fight there own disputes, then they need to close down their pathetic dispute dept and fire all the degenerates running the place. After having multiple issues I also ran into a more serious issue that seems to be ignored by KeyBank after inquiry, in about May 2023 I made the decision to downgrade my checking account - in the months that followed the formatting of the online banking didn't make mathematical sense. It looks like money was being taken from me without any transactions to show, maybe KeyBank was stealing money from me?

Desired outcome: I want to receive ALL the money back that KeyBank owes me through the dispute process, as well as money missing thru the formatting issue.

0 comments
Add a comment
  1. KeyBank Contacts

  2. KeyBank phone numbers
    +1 (800) 539-2968
    +1 (800) 539-2968
    Click up if you have successfully reached KeyBank by calling +1 (800) 539-2968 phone number 1 1 users reported that they have successfully reached KeyBank by calling +1 (800) 539-2968 phone number Click down if you have unsuccessfully reached KeyBank by calling +1 (800) 539-2968 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (800) 539-2968 phone number
    100%
    Confidence score
    Customer Service
    +1 (800) 539-1539
    +1 (800) 539-1539
    Click up if you have successfully reached KeyBank by calling +1 (800) 539-1539 phone number 0 0 users reported that they have successfully reached KeyBank by calling +1 (800) 539-1539 phone number Click down if you have unsuccessfully reached KeyBank by calling +1 (800) 539-1539 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (800) 539-1539 phone number
    Online and Mobile Banking
    +1 (866) 821-9126
    +1 (866) 821-9126
    Click up if you have successfully reached KeyBank by calling +1 (866) 821-9126 phone number 0 0 users reported that they have successfully reached KeyBank by calling +1 (866) 821-9126 phone number Click down if you have unsuccessfully reached KeyBank by calling +1 (866) 821-9126 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (866) 821-9126 phone number
    Clients Using a Relay Service
    +1 (800) 422-2442
    +1 (800) 422-2442
    Click up if you have successfully reached KeyBank by calling +1 (800) 422-2442 phone number 0 0 users reported that they have successfully reached KeyBank by calling +1 (800) 422-2442 phone number Click down if you have unsuccessfully reached KeyBank by calling +1 (800) 422-2442 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (800) 422-2442 phone number
    Mortgage Customer Service
    More phone numbers
  3. KeyBank emails
  4. KeyBank address
    127 Public Square, Cleveland, Ohio, 44114, United States
  5. KeyBank social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
KeyBank Category
KeyBank is ranked 48 among 414 companies in the Banks category