KFC
Reviews and Complaints

I stopped going to your establishment for a few years now because the food was discussing, poor quality, ran out of things, didn't have what was published, and the workers were rude. So I would go to Popeyes Chicken. I saw the commercial about the extra crispy chicken being back, so i went. To no surprise of course both places near me didn't carry it! I thought all the franchises were all the same and you can get what it announced on the commercial? I grew up with your company and it was a childhood treat and memory. What happened? Well back to Popeyes... So sad!

The once best of all kfcs we have visited is going downhill fast. First, No breast meat available in our original recipe order, no ice in the soda machine. There were no sauces and no forks . There was on apologies for these inconveniences and my husband vows never to visit again. It was, at one time, the best chicken around. This needs to be looked into.

On 5-14-17 I went through he drive through to order my food. The worker at the drive through (Mario) kept over talking me and I had a hard time placing my order..basically he did it for me because he would NOT stop talking to listen to what I had to say. He kept repeating my order which I told him numerous times that it was wrong and could he PLEASE stop talking so I can place my order.I then drove up to the window and spoke to Mario about how he would not give me a chance to put in my order because he continuously kept over talking me. I saw that he was putting pepsi in my cup even though I did not ask for pepsi..I asked for Mt.Dew. I asked Mario if I could please speak to a manager because I no longer felt comfortable talking to him. He then put his hands on his hips and said "can I help you?" I said I would like to talk to a manager..he stood there for about 20 seconds starring at me before he rudely closed the drive through window.The manager who finally came to the window was very polite and apologetic for Mario"s actions. I must say I WILL NEVER GO THERE AGAIN!

I live very close to this KFC/Taco Bell combo. I go there often and every single time there is a problem whether it be they forgot something or it's just bad quality food. There were 4 cars ahead of me in the drive thru line and it still took me over 45 minutes to get through the line. My phone charged from 3% to 100% just in the time I was in this line of 4 cars. My 4 year old had raw chicken, they didn't put the cookie in the bag so there was melted chocolate all over his food, and they forgot mashed potatoes. ALSO being as heated and irritated as I was, I didn't even realize until I got home that I didn't have a receipt. If it weren't for the fact that I have kids and a baby, I would be driving back up there right now. It should not be this much of a hassle to grab some quick dinner for my family. I'm very disappointed and will not be back here.

This is the third time I've ordered a large box of potato wedges with my chicken order and gotten a box of dried up, obviously old, and overcooked potato wedges with a bunch of dried up french fries in the mix. I have complained about this before, but now I'm done with KFC for good.

This was from the KFC at 2631 W. Kennewick Ave #305, Kennewick, WA.

I visited KFC in Whiteville NC 2 days in a row. The first day I heard arguing inside with employees as I was receiving my order through the drive thru. The 2nd day I placed an order through drive thru and my food was literally thrown to me by 1 handle of the bag out of the window. When I tried to address the issue the cashier closed the window in my face and ignored me. I refused to leave the drive thru until a manager came. I left my complaint with him. Also, my food was wrong. I don't deserve this kind of treatment especially when I'm spending my money.

The KFC in Ames Iowa is ran down things are not being repaired. Owner is not wanting to spend any money repairing things brought to his attention. Water is leaking all over back line area into prep area making it a safety concern for the employees even with no slip shoes, as well as the food, equipment is broke down and out dated and never gets fixed. Complaint has also been filed with the Ames Iowa Health Inspector. This is unacceptable business management and this owner needs to make his business safe for customers as well as his employees. If nothing is done I will also be taking this to the local news channel.

I bought an extra side because, love the coleslaw so much. Well, something is wrong it was bitter and seemed to have more vinegar than the old creamy sauce. We were in west plains, missouri tuesday the 22nd of may2017. Have you changed the ingredients? Also, when a customer comes in some people need a couple minutes to choose their order, it would be nice if didn't make a face of how impatient they are to wait when no one else was in to order! Thank you, karen lorenz

We went through the drive thru of the KFC/A&W on Beaverton Hillsdale Highway on Sunday night to pick up a large order for a party & the entire encounter was a disaster. We had to repeat our order several times, it took forever to get the order, the person working the window was rude, & when we got all the way back home, the order was completely incorrect! By the time we realized this, we were already home & when we tried calling to complain, it just rang & rang & rang. Then i tried calling from 11am-3pm yesterday to complain & once again, nobody anseers the damn phone. so i had to call a different KFC location, tell them what happened, & the girl I spoke to was incredibly unhelpful, could have cared less, dismissed my complaint, made excuses as to why the other location was not answering the phone, & told me that KFC would not honor a redo on my incorrect order due to the fact that i did not have a receipt...becuase I was NEVER given a receipt with my incorrect order!
Completely unacceptable piss poor customer service. I expect a full refund or a redo on my order.

First I order my food in the drive thru being in a hurry due to being on lunch break... So keep in mind this is the 2nd mess up in the last 2 visits to this location... I order and I'm given a total and the swing manager ups my total $2-3 by the time I make it to the wondow, I didn't argue or care for that matter... Checked my order before I went home due to previous mistakes and sure enough one of my sides was wrong so I ran inside to exchange, still pretty calm but a little agitated... Made it home and there is zero sauce on my 3 (suppposed to be) Nashville lil sandwiches ... Drove back and their general manage or store manager told me in front of all the other customers In a rude manner that every time I go in here there is a problem... I guess there is but it's on there end, not mine as he made it see... He squeezed some sauce on them and said to take the food and go... Then proceeded to almost threat, he was just going to give me my money back an not the food because I explained I had to be back to work with no family time after their faults! I felt 100% humiliated in front of 10 other customers... Fault Managers Name is Erick, spelled a bit different kind of itilian maybe... Love the Nashville foods but the other KFC is all the way across town... They have lost me as a customer and anyone e
lse I can keep away from there...

Hi my name is Vanessa luna
My kids love KFC and now it's been so horrible these past months first started with attitudes, mixed meals that weren't ours and now Chicken that is raw I don't understand why this is going on I live in the city of maricopa as 86138 and this is so terrible, recent experience my husband went Saturday may 20th at the maricopa az location and got my family the family meal and there you go attitudes plus raw chicken meat idk what to do anymore this is way outta hand please resolve the issue.

We were eating dinner at home. We bought an 8pc chicken. My wife was eating her chicken and found a very thick and large piece of plastic fried to a piece of chicken she was eating. Needless to say we threw everything away. We are not happy with this situation and have pictures. This is very dangerous and this complaint should not be taken lightly.

My family and I went to kfc/taco bell on s. Miami blvd on april 7. I'm pregnant, I choked on a piece of plastic and it was "thick as hell", I could have died! I have witness to all this and video.. I rather resolve this out of court, but if needed to go their I will.. I've left messages on a corporate line no response at all, I gave a timely matter few months to respond.. My cell is [protected]..

Went to the kfc in kearney, ne on may 21, 2017 at 12:30 pm. Ordered a two piece meal with mountain dew and salt and pepper. It came to $7.24. Gave the guy $20.24. He handed me the drink and it was dr. Pepper. He change it. Gave me the meal and said have a nice day. Had to ask for the change. Got the meal, no salt, pepper, butter or fork. Do these people not get proper training or are they only hiring #? Wtf?

Restaurant on north orange blossom trail in Orlando Florida. at 8:39pm on 19 May 17. this would be the 2nd time I have submitted the same complaint. under cooked meat, unrecognizable pieces of chicken and worst of all chicken and bucket filled with grease, oil, what ever you want to call it. during my 1st complaint with this company I made them aware I had made a video of the poor quality of food, the complaint resolution agent assured me after I gave them the address and store number the issue would be dealt with. WELL after receiving a 10.00$ voucher I was asked to try again and the problem would be solved. now on the 2nd try the problem still exist and a 2nd video has been made. and by the way I asked the cashier at the time to place paper towels at the bottom of the bucket to absorb the grease and still nothing was done. this has ben an ongoing issue that KFC has clearly no intention of resolving. now KFC tell me which way I should take this problem... Facebook, YouTube, the news channels . I am very sorry I have to take this issue this far. but i'm more sorry KFC don't care.

On Friday, May 19, 2017 I went to KFC at 302 Canberra Way, Bryans Road, MD 20616, telephone number [protected] at approximately 1835 (06:35 p.m.) EST. The manager on duty at this time was absolutely a terror. He does not know how to address customers. I drove up to place my order. I asked for a tenders meal, what I saw on the outside menu. It comes with 12 piece tenders, two large sides and four biscuits. He said which one so I repeated myslef. Rudely he responds that there are two of them and I need to pick one. Well of course I need to pick one, I thought to myself. I asked for the 12 piece. I asked for baked beans and wedges. The person on the other end responded that they do not sell baked beans and that I need to go somewhere else for that in a rude and harsh tone. So I asked for wedges and coleslaw. This was the rudest peeson I encountered all day. I asked for my sauces and he said he will not give me any, I need to ask the girl at the window. Well the girl at the window turned out to be one of my former students. I knew she was new and was still learning the ropes. She was nothing but respectful and curteous, unlike her boss. I asked to speak to the manager. As it turns out the rude person on the line was the manager. Said manager told me not to take it personal, proof that he knew his behavior was unacceptable. This KFC is clearly understaffed and this manager was the exact opposite of a delight. I would like to remain a customer in my community however, people like this manager make it very difficult. Please investigate and handle accordingly.

On Thursday the 17th of May 2017 from 7pm onwards it took over 70 minutes to order and receive my order at the LA airport KFC in the Tom Bradley Terminal. It appeared that they were either cooking one order at a time form the 50 plus people that were foolish enough to to wait. At one point after waiting for 20 minutes in line to place my order they claimed to have only one cook in the back and that it would take 15 to 20 minutes to provide an order. When we looked closely it was clear that they had 4 people in the back cooking and providing orders. My order was very simple but it appeared to make no difference. After finally getting my order I had very little time to get to my international flight. The comments made by those also making international connection was a poor reflection on American service. I wont make the mistake of ever going to KFC in Los Angeles again and have told my family and colleagues of this ridiculous wast of time. Had I been under greater time pressure to get to my flight I would have travelled without getting dinner that night.

Yes im complaining because KFC on olive in merced va they have poor roofing the light could come off an hit somebody . also the KFC on 16 st in merced va also that restarant is always so dirty and on 5/4/17 I went bought 5 of the $5 dollar deals they have when i go to get the drinks a cockroach comes out omg i was so grossed out i told them i didn't want the drinks so they just gave me a cake that was it and i got coupons also through mail i didn't take pictures of the cockroach but did take pic of poor roofing inside thank you so much

About a month ago my husband ordered a 16 piece all white meat meal and one of the breast was to be extra crispy along with several side items.. end up sending around $40+. When he gets home and we sit down to eat all the chicken is extra crispy (which most of us don't like) a few of the sides were missing. He immediately called up there and spoke to a "so-called manager" Stacy whom was rude and several times told him if he didn't have a receipt wouldn't do anything about the order being messed up and called him a liar. Well first it would help if the receipt was placed in the bag and secondly I've worked for YUM Brands in the past and the way he was treated over the phone would have really been terms for termination. I ended up getting on the phone as he wasn't getting anywhere I informed her that this situation will be addressed and she did finally agree to take down my husband’s name and replace the chicken- somehow the sides were never spoken about and at that time I was over the whole thing! So last evening I decided I'm tired after a long day and would take advantage of not having to cook and when I got in there it was busy for dinner rush she (the same lady from the phone can recognize her voice and language) asked us all to wait a minute which ended up being 3 minutes but again was patient then when she asked why I was there I explained the situation she immediately asked if I can wait until she takes care of the others behind me- I said NO we are in this situation because of bad service and you want me to wait- again she just doesn't have a clue and I'm still unsure how she has this "title" which I still haven't been able to confirm yet she is then very irritated and starts walking to the back of the store then screaming something about needing a receipt or the chicken back I yelled back that I'm not going to have this discussion again with her were a customer (must have been a friend of hers because ensure why else he got involved) gets involved and we exchange a few words. She then comes up and states it will be right out as I’m noticing the person placing the check in the box is adding all this dark meat when I specially said it’s all white as I’m watching this and getting even more angry the manager and this male customers start talking about how I’m just trying to get FREE food and that she is always dealing with all these kinds of people wanting handouts I will be very honest it took every single part of my dignity and self-respect not to grab that chicken and throw it at her but I told her “she can keep the chicken and I will be notifying your corporate office” she states oh that’s good my name is Stacy as I walk out the door. I have never been so humiliated in my life. I will never return to this location ever again and I mean ever and truthfully if I don’t get a call back to find out there was some disciplinary action was taken against this store manager “Stacy” I will never visit any KFC.

When going in to store, after waiting fpr meal, the server told me there was no chi ken breast, no plates to eat on and no hot sauce. Really no plates to eat at a restaurant. When i asked for a refund tbey said they couldnt because the manager wasnt there.
I need a refund on my purchase and a 50 dll gift card minimum or you will lose me, my family and anyone else i can tell about this experience. Please respond asap or i will move forward on this matter. The store is KFC indio on Jackson and the manager name is Alex.