KFC
Reviews and Complaints

Dear Kfc,
Yesterday [protected]) I ordered 2 bucket (economy)kfc at 7.30pm and they delivered the food after 1.30hrs. I paid the money(kfc 11.900 + delivery charges 0.450 + tip for delivery man). After I check the bag they didn't send paper plates and cups. At the same time I call the delivery man he say Ana ma arref (I dont know) Then I called kfc on 1888666 they told me we will send now. But they didn't send any paper plates and cup. after half an hour again I called them . they told me five minutes. nothing happends. In between I called many times there outlet. But no use. Almost 5 persons who are attending person I explain the story. My guests are waiting (children party). I spend more money for mobile calls. Almost 1.500 KD.
At last I shouted to kfc people via phone they send paper plates and cups 11.00pm. (KFC dajeej site oreder no.66 and print receipt date and time [protected].33.47). I heard in Jaleeb area kfc outlet people not send paper plates and chicken pieces (less) in proper way. Pls check this matter KFC management in Kuwait.

Respectd sir i had ordered 1 party spicy which is 7.500 kd/- and the person who rcvd an order he said 10 pcs of prowns will be delivery free we agree for delivery. But unfortunataly your people forget to sent 10 pcs of prowns. Then i had called manager mr: ahmed his mobile no is [protected] he said no problem next day you call me at 12:00 pm i will deliver you your pending order, when next day i called more then 10 times he didn't answer the phone delivery driver number [protected]. I need a solution of all these things happing in like this food company. my name is majid [protected] and my friend name is mohammad [protected]. {orderd on 26-06-2012 }.Please take any such action and pls give me a call...Majid

i gave my first order to kfc 26.04.2012 9.30pm and i got my food 10.30pm.but salad, fries.chicken mixed together because deliver not properly delivered to me. same time i complain to hot line and SalMIYA branch. They sad u Willl get new food within 30minutes.But until 11pm i did not get anything so i call to start hot line and Salmiya branch both are give same answer ( more than 7 times within 5minutes ) until 27.o4.2012 00.30am. finally i told to them now already 00.50 please return my money. because that was not time to eat kfc. i spend more than 5kd to call from my mob. even they not deliver to my order until 27.04.2012, all food in side the fridge until Sunday then i Will bring and show to head office how they deliver kfc for customer. please teach to branch mangers how to speak with customer.
thanks

J.A.P ANURUDDHA
[protected]
[protected]

First of foremost to tell u the truth KFC is not the original chicken from USA... Here in kuwait chicken is made my Egyptians cos the owner of frenchise here in Kuwait Kharafi has the mafia's of Egypt.if you go to any Kharafi business u will find all Egyptian mafia's speaking "biz biz waz u wanz ser" there is one c

We hope kfc is the best in Kuwait .we already purchased 3 packets party meal with spc on 16-06-2011 in Galeeb al shuyoukh 2745 at 10:38 pm for party purpose but we cannot got any buns, spoons, glass and delivery plates. we cannot eat chicken because it contain so much salt. I purchased from Yahiya Mohamed (cashier)we complaint through Lan phone but they did not co-operate with me.We hope any better disciplinary action from your staff

Thanking you
Aneesh Paul
[protected](mob)

I just checked and there is a link through Oprah's website that will take you directly to KFC's customer service page and you can submit your complaint specifically regarding the Oprah coupons.

Now days I dont TRUST want they put in your FOOD especially foreign people mainly hispanic s they dont like hispanic people from here but there is people from here that do the same thing I think twice before I put food in my mouth i go to buffet more than I do fast food

I'm a local resident and have been going to this restaurant for the past eight years. During that period of time the orders are almost always wrong. Never should you leave the restaurant without counting every item in your order. I have seen every thing done wrong that could be done wrong it seems up to and including having no chicken on Sunday morning! If the owners of this restaurant would take the time to take a poll of the local residents they would find that this is probably the worst service of any restaurant of any type in the Whole Tulsa area. I think that the only reason that they are able to stay in business is that they are the only one for miles around. Avoid this place at all costs. If not you will be sorry also. Ask anyone in the Catoosa area that has been there.

Its funny how people think Tonight, I stopped and picked up my very last KFC 20 pc bucket meal with additional fries, gravy, salads and Pepsi from the Kingsdale Avenue KFC in Blossom Park, Ottawa, Canada. After waiting over 18 minutes for the 'cook' to make more chicken, I then had the unfortunate honour of watching 'Jeremy' the 'cook' put the cooked chicken on a tray and drop one of the pieces on the floor. Sorry but I don't even work with a '2 second rule' in my own home. He picked it up, I thought he was throwing it out but nope. It was put right on the tray along with all the other pieces. He looked over at me a few times and when I questioned him about this practice he just smirked and started singing. He then took the tray over to the counter ready to be put into MY bucket. At no time did he make any attempt to remove the chicken and for all I know he might have done a few other 'dandy' things to it while he was out of my sight.

I mentioned what had happened to the woman whom I take it was the night supervisor and she went out to speak with Jeremy, who was now outside having a cigarette. He claimed to have set that piece elsewhere, not combining it with the other pieces.

When she returned to tell me that dear 'Jeremy' insisted he'd not placed that piece with the rest. When another staff member wanted to know what the problem was, the woman began telling her that 'allegedly' this and that had happened. I informed her there was no 'alleged' about the situation. She stated that nothing like that had ever happened on 'her watch' before. Apparently they have a 'red' bin that all dropped food is to go into so she can 'count' it at the end of the night. Well that's perfect but still leaves a dropped piece in MY bucket...or perhaps even in the guy behind me whose box of 10 pieces was ready to go at the same time. She didn't know what to do about this situation. I spent over $60 on this meal to feed a larger group and as it was already after 9pm I certainly had little time to go and stand somewhere else and order something new.

I was nauseated by this time and just grabbed the 'garbage' and informed the woman I'd be ensuring 'Jeremy' lost his job and would be speaking to someone a little higher than her or her Manager. I did apologize to her though and told her I normally don't come off so outspoken but I'm sorry, my food is crawling with what right now. Ewwww.

Of course I should have demanded my money back and I should also have asked the counter people to 'please have a piece, I'll watch!'. Unfortunately, I think after the fact when I'm irritated so here I am complaining on a site while I'm only becoming more irritated by reiterating the story :) One small consolation, a gentleman listening to my complaint tapped me on the arm, apologized to me and said he was going elsewhere if this was how they managed their establishment, and he left.

My son used to work at this store a few years ago and he told me that employees would never eat anything that fell on those floors because they were 'disgusting'.

Regardless of whether that horrid little piece is in our bucket or the other guy's, tomorrow I have a date...to get Mr. Jeremy fired. When I left he was still outside laughing about my 'attitude' with some other fellow. Hopefully he has enjoyed himself this evening because perhaps it won't be quite as amusing tomorrow. But then, I'll never know if he got canned because I won't be buying even a can of Pepsi from any KFC store again. Something tells me that he'll still be there chucking food around tomorrow night though.

Today i went to KFC IOI Mall, Kulai, Johor at 7.50pm and i've ordered dinner plate, chicky meal c, fun fries and cheezy wedges (total amount RM 24.45). I had paid and take the foods from counter and eat but the cheezy wedges were missed, than i went to counter and ask for receipt and cheezy wedges. Then the cashier ask the back up boy to prepare the cheezy wedges. After 20minutes still yet to get the cheezy wedges and i went stand infront counter and they just ignore me, i wait for a while and i fed up just work out from there.

Just popped into the KFC - Ferndale, only to find a 20 minutes queue at the drive through which is a good sign generally. However I inched forward and finally reached the order counter only to be told that they could not take debit card payments. I was incensed, not being able to purchase lunch was irritating enough after having waited so long. But really incensed me was that it all could have avoided had they simply pasted a sign up letting their customers know BEFORE WE IDLED FOR 20 MINUTES in the queue.

Finger sticking service - for sure!

I went into KFC and got a $ 12.bucket of chicken ( That is what I got for a 20 piece a few years ago) with biscuits and coleslaw. Walked out the door and looked in the Bag no napkins! go back in and no napkin dispenser, so I ask. Down the road I pulled over to eat and no utensils ! What do you teach these Kids ? to be dumb ? My cell phone is [protected] for communication with me only! They didn't have Extra Crispy, then they did, But know I have a hard time going out for something to eat, & this makes it even harder. It makes for a bad experience ! Reed

MY Names is Kris L. Dean
I went to Kfc in chalmette, la that was a nasty kfc it need to be close down I'm going to send the broad of help in that kfc the person name bryant have nasty ways he do not need to be working at this kfc and the store manager is the same way the people i saw this for my self i don't want my money back i just wish it can close down

18 December 2011(11.30 PM) i went to KFC Tmn Sutera beside Jln Skudai Johor Bahru, my wife ordered dinner plate, she want to exchange drink frm coke to milk milo, becoz she dont like gas drink but manager incharge say cannot bcoz customer only can choose follow by original KFC menu, plz take note she haven take the drink b4 ask for exchange.My question why another restrn fast food can exchange ?i know KFC is very familiar fast food why still higher manager not professional..thnks

hi there, my name is Pilly. on sunday we went to kfc in jhb we were served by a lady called Melba and the supervisor is Mashudu. We were willing to purchase the bucket and she spoke to my friend who didnt understand the difference between a variety bucket and a normal bucket so she was told that she cannot change that for a normal bucket she must take what she is given by Melba i went to speak to Melba as i was sitting upstairs and she told me the same thing i asked to speak to the manager whom i was told he was not at work that the first point of showing how poor their service is: secondly i spoke to the supervision who was driven by Melba the cashier that she will not change the meal to anything we must just get lost the supervision kept on coming back to us up to a point Melba decided to throw food (variety bucket) infront of us telling us that she knows her right she is not scared of us and we got carried away with this kind of service we asked for the head office number which were told that we will get the 12 picies of chicken and that is all they can offer us we had no choice but to take what we can get as they didnt even want to give us our money back. my question was to them: what are you going to do with the variety bucket because we will not take it? are you going to take it home and feed your kids with someone else's money? the answer was:NO YOU DIDNT PAY USING MONEY YOU USED YOUR CARD, , , where does the moeny comes from? no we dont know"KFC YOU NEED WELL TRAINED CASHIERS NOT PEOPLE WHO ARE NOT TRAINED AS YOU KEEP ON LOSING UR CUSTOMERS AND YOU WILL KEEP ON GETTING COMPLAINTS LIKE THIS. first of all" The supervisor was listening to the cashier he knew nothing. second of all why dont you have the manager in charge in your KFC's everyday? thirdly" i think if Melba had a good attitude we should have tolrated her attitude buit since she had a very poor customer service and couldnt do anything except shouting at customers you wouldnt have faced such occurances. I am really disappointed with the she acted infront of customers that shows me that you just dont train anyone you just employ these people that is the only reason they can treat your customers like this

Don't patronize there. Who has the gun to your head making you eat that?

ha that's actually pretty funny to me too. maybe it's because i work there and i'm usually working the drive through as the order taker and cashier. we try our best there and especially when there are rushes which are nonstop on friday's and saturday's, and usually between lunch time and dinner time on any other days, everything gets a little messy and confusing for us because some people don't like to communicate. In the drive-through we usually don't have time to check the bags after people have said, "this this and this" is messed up because over half of the time when we do look, we find out that they are lying. in rushes we decide to just give the people what they want. and for you to take advantage of that, that's pretty rude. i do understand if you're order is wrong but at the same time i don't unstand how that could happen everytime unless you have confusing orders or are not looking hard enough. well i hope next time we get it right i guess. sorry about that.

I'm sorry, but your complaint had me laughing out loud. It's not because I'm laughing at you, it's because we have the same trouble with all of our local Taco Bells, and lo and behold, KFC and Taco Bell are one and the same restaurant in our little town of Yelm, Washington!

I do not eat KFC, but we love Taco Bell. However, every, every, EVERY time we order, the order is wrong! Dude, I mean every damned time. It's become a source of humor for us. I always tell my husband, "Remember that movie Waiting? And you and I were both waiters? Don't get snitty when you drive around to complain. These people are making our food."

So, we drive around back through the Drive-Thru now, because park in the parking lot and check our order, every time, and we always politely say, "We got this, but we ordered this." And, sure enough, the worker will apologize and give up what we ordered. We say "Thank you." Then we drive home with at least one third more than we originally ordered for no extra cost.

The good part of this entire affair is that because we've already touched our food and opened it, Taco Bell cannot take it back. We get free food all the time because of the mishap. I think Taco Bell does this routinely because all the food looks alike, it all has the same ingredients, and the kids working are so busy that they sometimes do not check as well as they could.

Always check your order as soon as you pull out (and we live 15 miles outside of town, so to drive home and then check is no good), and be polite when you point out the problem. Use the Drive-Thru, you'll have a better chance of taking the extra food home. I know it may seem like a pain, but hey. Free food.

I work at store 528 and my manager will not give me enough hours to live on I go to college and I don't have time to work two jobs. I asked her for more hours and all she said is we are going to be slow but she gives other employees lots of hours and I don't feel its right hat I work two days next week and some of the other kids that go to school she gives hem 30 or more hours. I need to work I love to work and I want to work lots of hours not 2 days a week. I switch from morning school to.night school so I could work days cause that was the position that was open and she says we are going to be slow but she hires a new employee. This is not right! I would like to be transfer to another store close to 9400s and 700 east. Cause I do not have a vehicle I walk to work and ride the tracks to school. I would like to keep my complaint confidential please but if someone would help me

That's ridiculous. Call head office. You shouldn't be treated like that.

I received insulting services from 2 female spanish speaking employees at the 20 Everett avenue Kentucky Fried Chicken resteraunt in Everett, Ma 02149. They were laughing as the 2 El Salvadorian females spoke in their native language. I asked them what was so funny, they snickered and said "nothing". I am a U.S. Army Veteran who served in Iraq, i felt they were very disrespectful towards me. I would like some type of disciplinary action taken towards the to employees. One was on the register and the other did the running to get the orders. The approximate time of the awful customer service was 1pm March 23, 2010. I would respectfully like to speak with someone in charge about this incident, i will not stop here until i see results. Sincerely a faithful patriot, veteran and K of C customer

I 2nd the bottom of the pie tin being pushed up, we just bought 3 from KFC in Highland Ca. and all three were that way. You get way less gravy etc.
Don't know if this is local, regional or national.

We buy pot pies and enjoy them quite well. But it seems that where we get them the "chef" pushes up the bottom of the pie tin and deprives us of the meaty goodness. Just plain rude if you ask me

Went to a KFC in Greensboro NC. The gravy was nothing more than colored water. What the hay!? I want GRAVY not water!

The watery gravy is everywhere, I personally think it was a corporate directive to save money. We've recently been to KFC's in Orlando, Titusville and Port St. John Florida. The gravy's were identical- watery. Last year we drove cross country, on vacation. We stopped at several KFC's between Florida and California, all were serving the watery gravy. I think we may be seeing the beginning of the end of KFC. What's next? Portion reduction, personnel cut backs, closures of lesser performing stores?