KIA Motors
Reviews and Complaints

My bumper was damaged by an employee whenI dropped my car off for service over a year ago. I was told by the service manager that they would order me a bumper and would let me know when it comes in.

I call every few months and I am told it is on back order. I was told at another time that they gave my bumper away because they hadn't heard from me in a month. They order a new one months ago and it still isn't in.

In July 2022 a Kia we purchased from Duncan Ford and Kia in Rocky Mount, Virginia was broken into and damaged by the perpetrator so we reached out to the dealership to get the damages assessed and repaired. We dropped the car off and didn't hear anything from the dealership for over 3 weeks while attempting to make contact many times over the phone due to not having transportation, until we had no choice but to go to the dealership to find out what was going on. At this point it has been over a month since the incident, and the car was parked where we left it and hadn't been touched by the dealership at all. They had no excuse for why the car had not been worked on. Due to their lack of attentiveness the insurance company closed our claim and we had to jump through multiple obstacles to clean that up and now we are having issues working because the headlights are broken and were never repaired, and therefore we cannot drive after a certain time either. This has become a nightmare and we are probably never going to work with this company again

My daughter drove our well-maintained and serviced Kia Sorento ( serveiced 5 1/2 months ago with new tres and new front brakes, not much driven since !) on a wet road very slowly 20/25 miles/hour down the street on a wet road. When hiotting the brakes because of a curb and preparing to stop a t a Stop sign, the brakes stuttered and the steeriing wheel went out of control to the left side. She grabbed on to it and hurt her hand with the airbag. Thee car cosse dthe road slamming into a parked and fortunately empty truck. Both cars are a total loss. I believe the manufacturer has a problem sinc eth wheel went uncontrollably to the lft, maybe a road adjustment mechanism, In this case this was dangerous and could have cost the life of my daughter.

Yong-mi Kim [protected]@Yahoo.com

I am having trouble getting a mirror for my 2021 Kia Sedona SX. The part number is 87620-A9711. The body and fender shop I am dealing with said this part is not to be found in the United States. If you are selling a car in this country, you should supply parts to repair it. What am I supposed to do - Do without a car that is 1 year old. Please help me find this part, so I can repair my car and drive it.

I was advised by a sales lady in Middleburg that if I buy my Kia Rio in will be under free service plan until it reaches 60000km, however today I took it for service at Kia centurion where I was forced to pay R3236. 00 which I had not budgeted for because my car is now on 45000km and I was under the impression that I don't have to pay for this service as per the agreement when I bought the car, please assist.

When I purchased my Seltos GT-Line in December 2019, I was very happy with the above. However, since the updates, I found the earlier version of the infotainment more intuitive, but I've now adapted to the puple stuff often complained about. However, the feature in the nav I really miss was the 'suspend route' button, which was replaced in the updates by just 'cancel route'.

How is that an improvement..? So often you don't need the turn by turn directions until getting close, so setting the route on, then suspending it was great. (Google and Apple maps don't have this feature, and I loved it). When you wanted to resume the route, that button had changed to 'resume route' (or similar), and when you touched that, there it was, starting from where you had got up to. Now, if you cancel it, when you want it again it is 3 extra steps to open the menu. 1. select the last used, which defaults to the top at least, then 2. hit that, then 3. hit start navigation. Surely all that extra time attention taken off the road is bad enough, but bl**dy annoying as well..?

Why don't the software engineers that work on these things follow the worthy rule, 'if it ain't broke, don't fix it..? Any chance of getting the suspend/resume route button back..?

Peter Bradley

Seltos GT-Line, ZJZ382

[protected]

BRIBIE ISLAND, QLD

I have a 2013 Kia Sportage with 80,000 miles on it. I had an email back in 2018 that said that there was a recall for engine issues. I immediately called and they said that based on my VIN number, it did not affect my car. Well, my engine died while I was coming back from Tampa, FL to Jacksonville, FL in Ocala. I had it towed to a mechanic who said that he has had to work on several Kia's with the same problem and there was a recall. When I called Kia Resolution Center, they said that my car does NOT have any safety issues with the engine. If I knew about the Product Update for an extended warranty before the engine blew, I would have obviously called to get it. THIS IS UNACCEPTABLE. If Kia makes faulty engines, and I previously called to make sure that mine would not blow at 9 years old and 80,000 miles after maintaining my car with regular oil changes, it is obviously an issue. Kia apparently does not want to back up your product or give a loyal customer what is fair. Also, the power train warranty should have covered up to 100,000 miles from bumper to bumper.

I own a 2013 KIA Optima.

There is a prominent "clicking" noise in the steering when I turn the wheel back and forth. The steering wheel feels loose and unsafe to drive at times. When driving 65 + m.p.h. there is also a "vibrating shake" that is continuous until I slow back down. Are there other Optima owners having the same problem with their vehicle?

Is there a recall on these issues?

KIA is usually very good about sending recall notices but I have not received one for this as of yet. Any help would be greatly appreciated!

I am Vinu John. I had booked Carens Luxury Plus 1.4 T manual 7 seater on 24 Jun 22 at Crystal Kia- Kothari Autobiz LLP, Pune (Booking No: B202208868). Tentative delivery period was given as 13-14 weeks. But even after 20 weeks, no delivery is done and after sales support is poor if not pathetic. Sales Rep, Sales Manager and Customer Manager are equally non-responsive. From Oct 22, they keep promising they will connect me to DGM but as usual no further response from kia showroom. Very poor and unprofessional job by Crystal Kia, Pune. Setting poor image for KIA.

I A Venakteswara Rao Buy kia carnes on 29.08.2022 at wangal malik motors . after 2 week onwards my car got problem, taken to service center they are saying sensor problem update not received from kia , they are saying after sensor update we call u , last month called me taken vehicle to showroom.. up to now my car not received from last 1 month 15days..no response from showroom still now..

I took my 2013 Kia Forte in to be repaired 9/19/22 and two weeks later the same problem occurred I took it back so they could correct the problem they said I need to pay an additional $200 before they can look at it again because it may not be the problem they corrected I feel like I’m being ripped off I been a Kia car owner for over 18 years and this is the worst treatment I’ve experienced I’m talking about downtown Kia Los Angeles on Figueroa. My name is Angela Gordon you can reach me [protected]. I’m already out of $1,200.

I have been losing oil and complaining to dealer and they dont seem to want to help me figure out what is causing it.

I have been having to add oil to my car every week for the last year and a half. My husband took the car to the dealer to get it checked out last year. First they filled the car with oil and told him to drive so many miles then bring it back for them to check. He did so. At that visit they said it was a little low and for him to ride a few more miles and bring it back. He did that. The third time he took it the dealer said that they were not responsible in finding out what was wrong and contact corporate. So we just gave up and have been checking the oil every week. It is getting cumbersome and we should not have to do this so we are writing for help.

I took my car in for a recall of the soft brake pedal or brake fluid warning light illumination

1st problem is they kept my car over night without a phone call they said they called it must have been the wrong number

2nd problem I called on 2 occasions and the the calls went to voice mail in the service department that is terrible way to do business but, anyway I apparently nobody listened to them or they would have got my correct phone

3rd problem I had to get a friend to drive me to the dealership (phil smith kia deerfield beach florida) a man named nestor waited on me he is the one that wrote my number wrong i'm told

If that was all the went wrong I could live with that but, on to the 4th problem

4th problem the gear shift handle was broken I swear it was not broken when I came in I was told it was broken and their evidence was it had been glued I didn't do it said it must have been that way when they sold me the car 2.5 years ago and was told the part would not be covered it cost $75 at which time I asked to speak to a manager he confirmed it was not covered and was rude about it as well basically accused me of lying at that time I grabbed tha broken part and stormed saying a few expletives as I left

I am writing you cause I don't feel this is the kind of look you want for your customer service

Please see that email gets sent to the appropriate people I want a new or used gear shift handle something to replace the broken one which I didn't do

Sincerely,

Dennis trumbo

4111 ne 21st way c-206

Lighthouse point, fl 33064

Phone number [protected]

Our you can reply to my email [protected]@bellsouth.net

Thank you for your attention in this matter

I have a Kia Seltos 2022 purchased in Colombia.

I would like to update my Display Audio Software. The software version that I have is: SP2i_22MY.GEN.D2V.001.001.210526. See attached image with screen capture of my radio.

I wonder based on your USA webpage, if I can update this version with the SP2_22MY.USA.D2V.003.200.220927 that is available for 2022 SELTOS in the USA Webpage (https://update.kia.com/US/ES/updateNoticeView/956/pop1)

Please advise/confirm and thanks in advance.

I did not receive yet a satisfactory answer from customer support.

Hi, my name is Furio Fattori,

I'm a customer of Kia, in my garage I have a one kia Sedona and a one Kia Sportage 2023.

I bought the Sportage 2023 on the 26 March 2022 just 7 months ago!

This car today has around 17.500 miles and from around 10.000 miles started to have a problem with the front rotor disk.

I went to the Dealer where I bought this Sportage many times to try to solve the problem...

The dealer in the first step cut the rotors disk... after this, in short the car continued to have the same problem every time I used the brake, go in hard vibrations and is very dangerous up to 50 mph.

In the last appointment the Dealer made another control and sent to Kia motors the pictures about the situation... (the rotors front disk are burned).

The Dealer told me that without the AUTHORIZATION from Kia Motors they can't change the front rotor disk.

Now I live a one hour trip to the d

Dealer and everytime I go to the Dealer I lose TIME, WORK, MONEY, GAS etc without solving anything!

I'm very tired about this situation... also I paid a lot of money to buy my Sportage 2023, and it is not correct from you! This comportament is horrible!

You are a KIA MOTORS, a big company and you know perfectly that the new Sportage 2023 has a defect in the front rotors disk and in the braking system.

Everyday I use this car and for my Wife, my sons and myself it is very dangerous.

We have a life inside!

I hope you can take serious measures to solve this problem or I will put everything in the hands of my Attorney and at this time you have to pray that nothing bad happens using this car!

This Kia Sportage have the following VIN NUMBER 5XYK6CAF2PG007063

THE RESPONSIBILITY IS YOURS and NOT the Dealer, because without your authorization they cannot do anything... and regarding this problem you have received several reminders with expert reports from your Technicians in the Dealer.

My best

Furio Fattori

number phone [protected] (FLORIDA)

my email : [protected]@gmail.com

I speak Spanish also

i purchased this vehicle from paatrick caddy in schaumburg il on 3/25/2022. thimiledge at that time was 57237. i changed the oil at 62400 miles. a check engine light came on last week at 65243 miles. i checked the oil and found it to be 2 quarts low. i called rock river kia in rockford ill and talked to service dept. the service expert admitted that kia did have a problem with oil consumption with this car . when asked what could be done , he explained that most warrantee companies do not cover oil consumption. and that i would most likely spend north of $800 to find out that they had that problem anyway. i am 76 years old and bought quite a few cars and none were as much of a dissapointment as this one. im letting you know of my dissatisfaction before i share this with my friends and family... regards j.mills

I got cheated by Jenkins KIA Ocala, Florida for over $5000 in the sale of 2023 Sportage EX on 10/22/2022 and also delivered the wrong vehicle

1) the vehicle we drove was with tinted, but the vehicle came with not tinted

2) remote start is not working... when I try it's telling me that the vehicle was sold in MA state, and I don't have the option for this vehicle

3) the vehicle MSRP $29835 and you charged me for $31542

4) My trade-in 2020 Equinox market valued around $25000 and I got only $16000

5) There are several services charges $999+349.95 added that I did not accept

6) The financial guy forced me (threatening my death) to add $1862 plus tax for the maintenance serveries you will perform for future oil changes in 5 years

7) I paid $7000 as down payment but the sale document showing only $5590.55

8) I tried to explain to the salesperson next day after the sale completed, he is showing a peace paper I signed for the sale with all correction

9) The salespersons I dealt with are very smart and the financial guy is even smarter getting all the papers signed first and the financial document last, in the order to make sign as last as possible

10) They told me it's real Leather seat and we received Syntex material my wife is allergic, and she is not able to drive

several months ago, i was driving my 2015 KIA Sorento when the engine locked up in the middle of the intersection. I have been without a vehicle ever since. The dealership wanted to charge me $10k for the replacement, eventhough there is adequate information to support that my vehicle should be covered by the recall. I am a single mom who has been without their vehicle for months. I have finally found a used engine and I am asking KIA to do the right thing and at least split the cost with me.

I placed a $2,500 holding deposit on a Kia Carnival that was supposed to arrive at the dealership by September 11, 2022. It is now October 27, 2022 and the dealership has said they don’t know when it will arrive. It’s said to be at the port in Long Beach, California, just waiting for a transport truck to deliver it to Tucson, Arizona, a short, 8-hour drive. I see trucks all over the freeway transporting vehicles. I just want to know why Kia is so behind on inventory delivery that they cannot have a product they already sold available.

Bought my soul brand new had 6 miles on it! I've returned to car dealer for regular maintenance. At 40,000 I had an oil leak... they had my car 3 half weeks, repaired 3 different leaks. It has used oil ever since. I've had at least 6 oil consumption tests done only to b told "it's normal to use 1 qrt oil for every 1000 miles" say what you want but I've had some real hoopty cars like 200$ never added a drop of oil only did oil changes... as I was approaching 100,000 miles an warranty end I was reassured by the dealer that no worries this started prior to over mileage... here I am over mileage an my car is not to b driven flashing g engine light...codes 301 302 are cylinder 1 misfire an random misfire... hmmmm I'm told I need a converter kit an a tune up... I added 9 qrts of oil in a 5000 mile between oil changes... tune up an converter will not fix this. Kia motors says... out of warranty an no recall... sry... car dealer now says tow it in an well see what we can do... I have to tow 75 miles an they give no rental car... so screwed all the way around... no car to get to work or anywhere... how do they think this is ok? I'm beyond mad...