KIA Motors
Reviews and Complaints

Right sliding door,right door, rear lift gate and wind deflector over lift gate.

All paint peeling. Snow White pearl.

David Christopher

1280 Old Oak Circle

Birmingham Al 35235

[protected]

Vin# KNDMB5C19G6192765

Dear KIA,

I have a KIA Optima 2.0 PHEV SW car (9/2018). It is even under warranty. Suddenly the touchscreen on the head unit started to not working (touch mode) so that I can not reach the menu of the car and I can not download the updates at all.

I got the answer from the dealer/service center that there is only 3 years warranty for the head unit, and I should bear the cost for a change that takes approx. 2000 $.

My problem is, that it concerns not only the audio system, but the entire car menu because the updates for the car can not be reached.

I would like to ask you to make an exception and replace the head unit under warranty.

This car is my third KIA and I would like to buy a fouth one as well, so

I don't want to be disappointed in the brand.

Thank you for your understanding in advance.

Best regards: Edina Hornyik

KIA owner

I called Kia about the Paint coming off my Sorento and was told to provide pictures of before and repair, Proof of ownership/purchase, and proof of payment for the repairs. I was told a customer care team would review and make a determination of the possibility of reimbursement. I did this and paid $1875. After submitting the information, I waited for about 10 days. I finally got a reply. They denied my claim based on the vehicle being out of warranty! Why was I not advised of this before I spent the Money! They knew it was out of warranty and it would not be covered! I should have been told this before I spent $1900 I didn't really have on a problem they are very well aware of!

I purchased a 2016 Kia Optima Hybrid on 03-04-22.
A used car with 87000 miles on it.
I have a loan which is now at 15,500 approximately
Now the Hybrid engine is gone as well as a transmission. Both at the same time
The dealership service department now wants 24,00 in parts alone
the car is not worth that much and I am still paying on the loan
There is no way these parts of the engine would both go out at the same time.
I am paying on a loan on a car that I cannot use and cannot afford.
I am at a loss to find another way to fix this problem as I cannot afford a second loan equal to a whole new car.
I am seeking a solution to assist with this so I can get another vehicle as I feel this is unfair and not right

A few days I go I was driving my car and it started making a noise that is similar to a diesel truck engine. I proceeded to get on the free way where my car was hesitant to shift to the correct gear. I switched it over to manual as my car is a dual transmission and when I did it was in 3rd gear and my rpm’s were reading 65mph. At this point I almost got hit by semi truck with a trailer. I got off at the next exit. I called my dad and he told me to park the car until he got home from work. My dad called his mechanic who looked at it and told my dad to have me call Kia Motors because it was the bearings in the engine. I have seen that there has been recalls for that part but my vehicle has not been included in that recall. I could have lost my life or been very hurt due to the fact that my car stalled at wouldn’t reach the right speed. I thank God that I didn’t but now my car is not drive able and I’m not able to get to my appointments and things I need done.

If you drive over the recognised speed limit a series of tones is heard, not just once but ongoing. This can be disabled but resets itself each time the car is turned off. Additionally, disabling it also removes other information that assists with driving safely.

It is particularly annoying when the vehicle gets the actual speed limit wrong.

Can just the warning tone be turned off permanently?

On November 14 I was informed that my 2014 Cadenza has a problem that requires a recall. A short circuit could cause an engine fire. I was told to not park my car anywhere near another car or a building. I have been waiting a month and half without the use of my car, as driving it is discouraged as IT MAY BLOW UP. A month and a half? Are you kidding? I have been without my car for six weeks waiting for KIA to get their [censored] together and fix my car. "We're waiting for the part" is a lame excuse. FIX MY CAR SO I CAN DRIVE IT.

I have a 2021 KIA K5 GT. The infotainment system has been dying over the last few months. It seems that the W-Fi connection is disconnecting at random and in some certain locations. The system screen will go blank and it will come back saying trying to connect and then fail. Can not connect with CarPlay, just to mention some of the different screens I will see. I have talked to Verizon and I am using an Apple Iphone 13 and they didn't find any trouble with the phone, they even did a factory reset without any change. I will be having the Infotainment system changed out at my local KIA dealer here in Yuma, AZ. I also head from the service department that KIA has a lot of these systems that have failed in the K5 GT, maybe it's time to look into this matter and maybe issue a recall for this system. We had a 2014 Sorento, that had a full system that included navigation, SiriusXM, Hands Free Phone and it worked GREAT, this system sucks.

This is my 4th attempt in getting KIA Connect feature looked into and resolved. Not sure what more I have to do to get a service representative to give me a call to a go through the problem. I attempt to make changes to the Curfew Settings and save those changes. The changes do not take effect and return to the defaults settings. Every time I reported the issue I receive a reply email that states the following - "Hello, sorry for taking so long to respond we have been in touch with back end team and they are advising that your issue has been resolved. Please try and let us know if it is not". I report back to the correspondence that the issue was not corrected with screenshots highlighting the problem. There is no return reply that the compliant has been looked into further or resolved and the ticket is closed. Please advise.

2016 Kia Sorento, has been burning oil for a very long time, this car has only been serviced at a KIA dealship for years, they never could find the leak. Now car is showing a code of P0303 engine failure. We own 2 KIA Sorento and our duaghter also ownes one. Both of the 2016 use a lot of oil with the dealship never being able to find any issues. Now I have one undriveable because of an engine failure code. I have searched the internet to find this is a common problem in the 2016 Kia sorento. I just dont understand with this being a common problem how a dealship or the company has no done nothing about this. I now have one with engine failure and one that is currently using oil. I need some advise since all my cars are KIA's.