KIA Motors
Reviews and Complaints

this system is a joke. it claims that if you sign up for it you will have access to service manuals and electrical diagrams . all of which is not true. I signed up, paid my money and tried to find a wiring diagram for the obd2 connector . what I got after a lot of searching a site that is not made for the customer was a picture of the connector with no information about it or the wires that go to it. to top it off when I try to get answers or my money back no one responds to my emails or to the case number that I received.
the case # is [protected]
comfirmation # kti148467

james mcadam
[protected]
[protected]@yahoo.com

Today I am at a dealership in Robina Gold Coast picking up a new vehicle demonstrator, I was informed this would be repaired the repair is incredibly bad, I am
Extremely disappointed in the overall experience that for $66k I should be walking out with an immaculate vehicle it is absolute crap, I cannot express how disappointed I am! There are numerous other things that have occurred that are not acceptable by any means ! There is also a deal on $777 advertised that we have had to enquire about and to be told someone will have to check is insane! Please call immediately to discuss regards Nicole Miller

To whom it may concern,
Ps: production head, procuments, parts & accessory department.

I was not be able to drive my car for more than 1 month for which I'm serving loan interest, insurance and road tax for the negligence and INCOMPETENCE from your SIDE!.

Im facing same problem twice where my car water pump is faulty within 6 mths despite I changed completely new using KIA warranty claim. However, this time it has affected my engine cylinder bush/casket or whatever you call it which make unanimous sounds in the engine and makes the engine ignition to stop by itself.

Whenever I try starting my car, I'm hearing some weird old lorry or truck ignition sound or far worse than that. Inspite all this spooky stuff, I tried driving the car on the road with the consent from the mechanic at my Kia service center MPV dolomite which made my car to stop by itself at the middle of a traffic jammed road.
Since then, I stop taking my car and spending RM hundreds for my taxi and grab per day.

I been following up the mpv car service dolomite batu caves since more than a month for a solution but they claim the parts department from Kia didn't send the parts. So, I called the Kia careline and speak to a customer service officer name sabri hadri and asking for my parts status, he is telling me 'TBA'. I mean what the hell is 'TBA'? I'm your customer and you giving me that kind of abbreviation which defined as "To Be Announce" it seems.
He, Hadri whom I called last friday which is 23rd Nov 2018 promise to call me back yest 27th nov 2018 failed to do and when i asked him, why didn't you call me yesterday, he claim that he is on off duty but what about today? He is not giving a [censored] on my case and the urgency that I have. By irresponsible way telling me that my parts got no update and it is 'TBA'. I ask him to pass the call to his superior so that I can get some convincing/fruitfull answer but he refuse to do so by saying he has got no authority to do so. Come on, what the hell is happening with KIA!, i can't reach out to speak to his Supervisor, manager or whoever from Naza except for him mr. Hadri. By the way, Kia Malaysia is not direct onwed by Korean international Automotive manufacturer but malaysia. Owner NAZA. hmmm, if I knew it earlier, I wouldn't have regretted now by knowing I bought a "wolf in the cloth of sheep".

So, my car and its condition is deeply uncertain, but im paying for whatever that I been obliged too pay.

My request now is very staight and simple, to get an answer from NaZA or KIA on when i can get my parts and when can I repair my car? . I can't even think about selling this car due to its condition.Anyway, please reply to my email earliest by tomorrow otherwise, I need to narrate my story to media bloggers, [protected]@naza facebook page, honda and toyota fb, IG page, and many more other pages. Im quite good in social and SEO paid marketing too.

Just tell me when I can get my parts. As easy as that. Below is my car number, check my order number with that!

WA1201S.

Regards,
Kia deceived Naza car user.
(from: malaysia)

The one lock I have on my 2013 kia soul driver side door keep freezing in the cold so I either have to keep my car unlocked so people can freely go threw my car. or I can lock it and not get back in till the summer time when the ice all melts. I honestly cant believe the level of poor company crafting in a vehicle like seriously. [protected]@hotmail.com please do the right thing and tell me how to fix this problem so I can actually use my vehicle in the way its intended.

We purchased a 2014 Kia Sedona Van from Rusty Wallace Kia on the Airport Motor Mile in Alcoa, Tennessee. The warranty states 10 years or 100, 000 miles warranty. My Kia only has 80, 000 miles(Less than 100, 000 and is only 4 years old not 10. I took it in for a routine oil change and a bad rubbing sound that sounded like the axle shaft which is part of the power train WHICH IS SUPPOSE TO STILL BE UNDER WARRANTY), but they called and claimed and recommended to replace the control arms and bushings on the drivers side and they recommended to replace the control arm on passengers side for a big fat charge of over $800.00. They did not know that we had already taken it to a local mechanic because it felt like the bottom was going to fall off of the vehicle and the KIA dealership was over an hour drive away. We wanted to make sure we could get it to the dealership without killing ourselves or anyone else. The local Mechanic had already checked both sides of the control arms and informed us that both control arms and bushings were in good shape and he was sure it was the axle Shaft which is part of the power train and was under warranty and assured us that we could make it to the dealership to get it fixed without any charge. We picked up our KIA and told them NO that wasn't the problem and they just did not want to HONOR the warranty. We ask the KIA dealership which mechanic stated that it was the bushings and control arms and he informed us it was the SHOP FOREMAN and refused to give us his name. We took the KIA Van back to our local mechanic gave him a copy of what KIA stated it was and he said no they are wrong we checked those we are sure that it is the Axle shaft which is part of the drive train which is still under warranty. Our local mechanic was so sure that was the problem that he would put it in and if it was not the problem he would put the old one back in at no charge to us. We ask our local mechanic to replace the axle shaft and we were only charged $381.48 NOT the over $800.00 the KIA dealership wanted, and guess what the problem has been resolved so we know our local mechanic was right NOT THE KIA SHOP FOREMAN.
We would like the following an immediate refund of the $381.48 for what we paid which was under warranty that Rusty Wallace KIA on Airport Motor Mile in Alcoa, Tennessee was responsible for and did NOT HONOR. Also an apology and a letter stating that our 100, 000 mile warranty will still be honored, $34.00 for the tank of gas to go back and forth to get our Vehicle and a dismissal of the supposedly shop foreman, for his incompetence and putting peoples lives in danger just for the almighty dollar. We DO NOT WANT ANYONE ELSE TAKEN ADVANTAGE OF BY THIS SO CALLED MECHANIC. How many other people have been ripped off and put in danger only because this mechanic cares more about money than by doing a good job or did the KIA dealership inform him he was behind in filling a quoto and he had to make up for it or be fired or was it just his incompentence. We would like some answers as to which it was the mechanic or the dealership and our refund as soon as possible. This is the first time we think we have been done this way so we think it must be the mechanic just don't know. If you have any questions you can reach us on Monday November 26, 2018 at [protected]. We wait anxiously to hear from you regarding this issue.

Sincerely,
Mr & Mrs. Harold E Parris, Jr.

I bought my Kia Forte May 2018 the sales people and finance people were great. Two weeks after having my car some cracks developed in the console I did not take it in right away I waited until Saturday September 22 2018 so I can have my car serviced and have them look at the consol. The service people looked at it and said they would call me back on Monday September 24 2018 I did not hear anything so I called on Tuesday September 25 2018 they did not know anything yet said they would call when they did. I called them back about two weeks later Monday October 15 2018 they said they were waiting on there manager to let them know what to do about it then they proceeded to tell me the cracks were my fault I either split something on it or I used a harsh cleaner unfortunately I have no proof its nothing I did. So still have not heard anything I called back Monday November 19 2018 they said they would call me back so they finally did on Tuesday November 20 2018 to tell me they would not replace it. I will no longer deal with Kia and if I can trade in my car with a different car company I will not do business with this dealership again.

I received a 2 year anniversary complimentary oil change from Kia motors America (cs1801)
And the date is expired
I traveling
I ask for let me use
They said no
I was planning finish my lease and buy a new one
But the costume service are not ok
When they give anything they don't extend sometime
Sorry but I don't plan to buy a Kia anymore
Thanks
Rita Barbano

I own a 2015 Kia Optima, in which I purchased new in February 2015. November 11, 2018. I was driving down the road and went to roll the window down and hear a single loud pop. After the pop my window started gradually slipping downward. I went to roll it back up and it didn't budge. However, this car is not under warranty. Kia dealership says it needs to have the motor replaced, after only 3 years?

I am beyond words..speechless. My 2017 Kia Forte's engine blew out so car was taken to get engine replaced ...that was 3 months ago...through this time I had been keeping in touch with service advisor by the name of terry ...she advised me that engine had been ordered and it would be a couple weeks before car was done...this was over a month and a half ago ...if I hadn't called today my car would still b sitting in Kia parking lot ...from what I was told engine was never ordered...and this female employee was no longer employed w Kia...what a disappointment! Been having to drive a rental for the past 3 months...warranty paying for this but still not my car...how can such a huge corporation overlook this? You see. Vehicle sitting in ur inventory without movement something is wrong ...where was ball dropped ? Now I'm gonna have to wait another month or so ...I am livid and beyond words...no professionalism whatsoever! Somebody forgot to order my engine n if it wasn't for me calling to get an update who knows how much longer my vehicle would sit there! Never expected this from KIA

I have taken my truck to Evergreen Kia (place of purchase) in Chicago, ill 3tmes for not starting properly. I press the brake pedal and push the start button and the dash will light up but the vehicle will not start until after multiple attempts. The last time of service in oct.2018 they said they replaced a faulty relay switch but the truck keeps having the same starting issue. I notified Your Consumer and Warranty Dept. who then sent the info to the Escalation Dept. Bruce [protected]) of the escalation dept. called once and after calling him multiple times in over a week, I have not spoken to him or anyone else. As would be professional his phone no. did not indicate that this was a Kia related call as I do not answer unknown numbers. I just want my $40, 000.00 truck fixed. My wife also purchased a vehicle from Kia the same as myself. Please help. Your Web site will not allow me to send the many videos I have. File to large.

Case no. [protected] Ollie Gavin [protected]

I bought a KIA Sportage in 2015, paid cash for this vehicle because everyone raved how these vehicles are so good and dependable, had the vehicle for 3 yrs, and my engine blew. I learned about a recall for several different types of Kia's however unfortunately my engine isn't covered under the recall. which is confusing to me because my engine is the same that's in the optima which is included in the recall just different body style. Right now there are approximately 15 million Kia customers that are experiencing this same dilemma. And to find out Kia isn't going to help me replace my motor! This is ridiculous there are over 15 million recalls for this issue, and Kia knew these motors were bad and still sold the vehicles. For someone who is single like myself and rely on driving something dependable and can't afford something else or the outstanding amount for the repairs, Kia leaves me with nothing. Now do I not only have nothing to drive, have to gets rides to work, and try to figure out how to come up with over 5, 000 dollars to fix this issue, I guess it's a Merry Christmas to me. Thank you Kia !

I bought my Kia Pro-ceed Registration GM65 CJY two years ago
It was first registered in January 2016
From the start, there was a noise (like a clicking sound) when I turned the wheel at slow speed. This noise gradually deteriorated. I booked the car into Canterbury Kia (Kent) and they called after some days telling me they were unable to hear the noise and was asked to return it if it became worse!
I returned it a few months later as it was now driving me mad and I was concerned about the safety. Again they called me after a couple days saying they were unable to detect the noise. I went to the showroom and demonstrated the noise instantly. I was told "Oh yes, that's something we have had a manufacturer recall on.We have to book it in and do a series of things to rectify it"
So I booked it in and collected it after a few days but the noise was still present so I contacted them again and took it back. I demonstrated the noise again to the engineer and he told me "I don't know what to say so the next stage will be to replace the steering rack"
I waited three weeks for them to contact me again and they booked it in. I took it home and the noise is worse than ever!
I am so upset and disheartened that I feel I have lost faith in Kia. I have been a customer of Kia for over 15 years and always been faithful. I saved hard to buy this car and feel I'm just being fobbed off. I was hoping to upgrade to a newer model again at some point but I am now questioning wether I should move to a different manufacture. I have always been a proud Kia owner and particularly rate the 7 year warranty but I now feel so disheartened

Dear sirs,
in my Kia C'eed with car frame number U5YHN816GGL165018 the speakerphone device is not working correctly. 9 times on 10 it soen't work, in particular when I call someone through bluetooth connection from my iphone SE, on the other side they can't hear me.
I alredy qent to service and wrote to KIA Italy, but with no results (KIA Italy says that the problem doesn't exist, while authorized service workshop knows the problem but told me that there is no solution at them moment)
Please help me.
Best regards and thank you in advance
my email is [protected]@gergolet.it

hi
i have purchased a new KIA sportage 2017 full option and till today date i am seeking for map and software update but with no res ponced from the dealer even Thu it available in all other country and its free ...why KIA AL jabber dont care and dont announce the update.

VIN U5YPK81C1HL191893
W/O E1608A024D15A
SEQ 0752

MOB NO. +[protected]
[protected]@YAHOO.COM

I received a notice in the mail stating the engine to my 2012 Kia Optima was on recall. I took my car to Barnes Crossing Kia on 2/20/18 and a test was performed to check my engine. My engine failed during the test meaning my engine had to be replaced. I left my car there and the work was done on it and I was able to pick my car up on 2/26/18. This was done under a warranty. A year prior to the engine being replaced my fuel pump went out and had to be replaced on 3/15/17. The fuel pump replacement cost me $826.45 and I was told it was not under warranty.
On 10/21/18 my car caught fire and burned while I was driving it. Now I have no car to get to work or do y daily tasks. What is KIA going to do about this?

My rims began peeling on my 2017 Kia Cadenza so I brought it to the dealership in June, 2018. They took pictures and submitted my claim. I contacted them several times to inquire about the status of my vehicle but they told me it was still being processed. I continued to call them, and in September I was told they could not find the pictures that were taken, and no information, because, they said, the employee that was taking care of it was no longer there, and they could not locate the file. They scheduled me to come in AGAIN, and take more pictures to be submitted, over three months after I filed the first complaint. I still have not heard from them, they provide me no information when I call, and it is now been over four months since opening claim.

KIA Motors United Arab Emirates - Abu Dhabi

Deceive in the course of service delivery/ KIA Sorrento Car

Dear Concern department
My Name Randy Al Zurba Engineer in Abu Dhabi Oil & Gas Company (Contact: [protected]@adnoc.ae +[protected]), I'm sending you today because I fed-up from your KIA cars supplier in Abu Dhabi and the main branch in Dubai act like it is not there.

I bought new KIA Sorrento car category number 1 last year from your agency in Abu Dhabi with service contract extra, last month I sent my car for the 20, 000 kilometer service and I told the agent that my small kid 2 years old put some coins in the CD player but all other options working perfectly (the screen, touch, sound system, GPS, USB ...etc.) so if it easy to remove the coins without affecting any other options do it otherwise don't touch the car, and this confirmation recorded on their sound system because I report it using the main number +[protected].
After couple of days the service center called me and inform me exactly like this "Sir come and collect your car is ready and working 100%", once I went and turn on the car the sound system was working but the monitor gone, I complaint to the concern person and the workshop manager in the beginning the kept telling me to wait so they will check and confirm back after that they start saying some excuses that it happened once they remove the coins the technician touch the motherboard so the system went down and can't be fixed and they recommend to buy new system by 20, 000 Dirhams. And it is not their fault it is the fault of the coins !?
And now since one month they keep telling me wait and we will see and after that nothing happening or we will call you back and also no one call or follow up and this is what also happen with the main branch in Dubai, they will answer 1 out of 10 calls then they will tell you give us your number and we will call you back and nothing happened after that.
So your agency act without approval from my side (I said clearly "if it easy to remove the coins without affecting any other options do it otherwise don't touch the car") and once they call me they lied and saying the car working 100% without any issues, if there was any risk to effect other options they should ask for my approval before they do anything and it is not my fault that the technician touch the motherboard, seriously if small kid hear of this excuse he will laugh and he will tell you it is stealing.
Really I'm surprised that I'm dealing with KIA Service Center or with stealing workshop, if they have extra sound system they want to sell it, this is definitely the way of selling.
Currently the sound system still with the workshop and no follow-up no process and I'm driving new car with big empty hole inside it.
I'm sending you base on advice from our technical partner KNOC, they confirm to me that such a respectful multinational company won't allow for local distributor to affect the company repetition because he want to cover their failure and run out from their own mistakes and try to blame others without valid reasons.
I appreciate your support to sort out the issue.

Regards,

Randy Al Zurba
+[protected]
[protected]@adnoc.ae

I love my 2012 Optima SX but you have to hope you never have to do with consumer affairs. My dealer had put in a new battery, a month and a 1/2 later it leaked and burnt through a transmission pan and a transmission line. Resulted in a very fast transmission fluid leak. Due to how fast it was leaking, the seriousness of it being a transmission, I felt it was too much of a risk taking it o the dealer. So I took it to a much closer place and now Kia is trying to tell me they will not cover the cost of the repair. I have been dealing with this issue for over a month. It has now been in the escalation to what I am told is regional consumer affairs and no one in over a week has ever gotten back to me about it. I call every other day and keep being told that my case manager, Morgan Morgan, SHOULD be getting back to me that day. A couple agents even claimed they were cc'ing her manager on the lack of communication. I feel this is an easy solvable issue, that yes I should get my $740 back for an issue their battery caused despite it being a 3rd party company doing the work. I also do work for Uber and Lyft. Many customers do ask how I like my car. I am more than willing to share my thoughts on my experience through the customer service end so the $740 is nothing compared to the THOUSANDS of dollars the company could lose! Considering the month+ long battle, I should also be compensated $250 for lost wages and having to use rideshare myself!
What's the escalated phone number that I should be calling?! I am fed up with being told the same BS all the time. I am not going away, I am going to keep fighting this!
Thank you your attention to this matter, I hope.
Jen Pottebaum
Case # [protected]

My 2018 rio lx has been showing poor gear shifting and delayed acceleration. All of These are immediate safety issues that are casuse of concers; it is a danger to the road and high risk for car accident. I am aware of lemon law. And I do not appreciate how reluctant the staff were to help. This is not the first time I have I have brought these concerns to their attention. If these saftety concers are once again dismissed by the reluctance of kia's staff I will take legal action.

In April my son had my 2012 Kia Optima taking it to school . On his way home the car lost all power . He was able to coast the car off the road luckily without any harm . The car had to we towed to Hometown Kia in Beckley WV where we were told the car had complete engine failure and that it was indeed locked up but covered due to an engine recall . After several calls and back and forths we were told it would be MONTHS before we would have our car back because the motors were on backorder, and there just simply wasnt any . Needless to say after I threatened to get a lawyer we had a motor in 3 days . Mind you, this was in July. They had the car since April . On the day I was supp to pick my car up in drive over an hour to get it, and to my surprise nothing is working on the dash . So, they keep it. I go back the following day and finally I get it back . A couple days have passed, the engine light comes on . They tell me it could be numerous things but to bring it back in . Since July this car has been back twice and fixing to go a 3rd time . My mom had my newborn son in it, and at 65 mph the car shuts off . In 3 diff instances within an hour . I had the car towed, they call me the next day, say nothing is wrong . This week my boyfriend has it, and here we go again, it shuts down, no power. I have had the absolute worst customer service experience dealing with the escalation dept with Kia Corporate . As I am explaining how scared I am to out my 3 kids in this car and that this certain car all over America has recalls, he reminds me ALL CARS IN AMERICA HAVE RECALLS ! Really ... we are talking the safety of your trusted customers that bought these cars and you could care less about their safety . Not to mention it isnt just 1 but 1000s . So my car is once again being towed in the morning, and it's up in the air if it's coming out of my pocket, because they dont feel they have anything in this . Brandon in the escalation dept also reminded me ITS A PART OF CAR OWNERSHIP ... I feel that KIA needs to make this right for all customers affected by this . I initially brought up for them to buy mine back, they offered 7k on a 13k loan BECAUSE THE MOTOR WAS BLOWN ! They also said it wouldnt happen because I had no grounds for lemon law . What kind of company is this !? I make sure to tell everyone to stay away from this brand, and the next step will be taking it to a lawyer .