KIA Motors
Reviews and Complaints

I'm very disappointed in the way KIA handled my recent situation. Our drivers side headlight was replaced after an accident and it holds water, which we didn't notice until we had an abundance of rain shortly after the 1 year warranty ran out. I'm sure it was defective long before we noticed it. If I purchased the car new it would have had a 5 year warranty but their brand new replacement parts only carry a 1 year warranty. Go figure? After several trips, waste of time, to 2 dfferent KIA dealerships to determine if it was defective they flatly refused to give me a new headlight. A little Goodwill would have gone a long way with this customer. Sad to say I won't be looking at a new KIA when we are shopping for a new car

I went down to Joey Griffins Kia only to get rejected. They did false advertising, flyer say come down, if you have repossession, bankruptcy, bad credit come down, and we will get you and a car. I went only to get turn down. Something should not be put in a flyer if it's not true when you come face to face with the person. Below is the email I sent to Mr. Joey Griffins located at 3249 N. Church Street Rocky Mount NC;

Yall did false advertising.I can't believe I came for that loot loot only to get fool for coming. And won 3 freaking gold coin. This is false advertising, it Joey commercial has thumb up grantee approval. I want to tell everyone that had a advertising ad to turn around this is just to get you down here. I am disabled and I come to get a vehicle the guy give me high hope only to get turn down and I had the 1500 check you had issue. Where are the real salesman. What going on if I knew I was not going to get approve I would have not let them pull my credit or my daughter, she told him she didn't want a car and he still persuade us. I need a car new or use. Pass this to Joey Griffin or I am writing the headquarters about false advertising.

Went to Allentown, PA Kia Service Center on 12/03/2016 at 12:15PM.
Invoice #- 17824
Customer # - 34523

Said job can be completed within 2 hrs.

Requested a transmission flush for my vehicle nothing else. I waited in the lobby for about 2 hours. Didn't think much of this since a transmission flush usually takes about one hour. I walk to the front desk to inquire about my car about 2 hrs after to learn that the car is done. At that time, I was also told that my car does not require a transmission flush and that all they did was drain. I was not told until after the service was done that they performed a drain and not a flush. Moreover, learned that my car was done and ready about 45 minutes from when I arrived and turned over the car to service. I was sitting in the waiting area for for 1.25 hours for nothing. I know this because I saw service tech drive car out of garage and parked. Soon after I went to car where tech parked, to get papers. Car was not moved when I picked up after paying for service.

I should have been told that a drain was being performed vs a flush before service was executed. Not to mention the complete negligence of time management. There is no excuse for this and I can only conclude unethical behavior was taking place here or is a form of deception.

This experience confirms trust issues I've previous held with dealer service shops in general. I expect credit on my bill for this unprofessional and poor handling of my service experience. Your response and action will determine whether I will consider doing business again with Kia.

I am writing to complain about the horrible service I have received from the Kia dealership in Abuja. I bought a car that was under warranty and shortly afterward, it broke down and had to be taken to the dealership. I was informed that they needed to order a part and rather than sending it on a plane, it was sent by boat and somehow took two months for the part to arrive in the dealership. Even on a container ship it should not have taken that long. Now that the part has finally been replaced, the car is still not working. The entire time the car has been in the shop the mechanics did not try to find out what else was wrong with it, did not try any other way to fix it. Every time I call the shop it takes 2 or 3 phone calls to get someone on the phone who can answer a simple question. Many times the person on the phone has said they will call back, and they do not call back. They do not offer a loaner car while mine is being repaired. Honestly, what is the point of a warranty when you do not offer this basic service?

The entire service department has repeatedly lied about when the car will be ready, lied about returning phone calls, and generally been incredibly unhelpful. I will never buy another Kia and I will tell everyone I know not to buy from them.

Dear All
Please consider the below email as a complaint from KIA’s office in Egypt, here is the story below:
I decided to buy KIA Sportage LX FO 2017, on 26th of April 2016 I paid a down payment EGP 50, 000 and signed a contract with total price EGP 265, 000 “the price is subject to change” as to receive the car after 4 to 5 months.
Till July no one from KIA called me to tell me if there is any updates regarding this deal, so I decided to contact Mr. Ahmed Khaled the sales manager who was responsible of my deal to follow up with him so I can start preparing the bank loan and when will get the car and I knew by coincidence that the price has changed surprisingly to be EGP 290, 000 without any notification from the sales manager or even through the call center, however I accepted the raise and I was informed that I will receive the car by end of July or beginning of August.
Again till mid of September there is no updates and I called the sales manager again to know what’s the updates and the reason of the delay and again he surprised me with another raise in the price without informing me to be EGP 329, 000 and I accepted knowing that I will receive the car by end of September “as by end of September the time frame of 5 months to receive the car will end as agreed at the beginning”.
By end of September I contacted the sales manager to know I will get the car and had no answer, he advised my husband “Emad Mansour Morcos” to communicate with Mr. Amgad Elfiky, the General Manager.
When my husband communicated with him through phone calls as he was in Korea at that time, he apologized for the delay and he promised to receive the car by mid of October and he also compensated us car cover, maintenance for the 1st 20, 000 kilos with no fees.
Upon Mr. Amgad promises I started to prepare the bank loan and sold my car to cover the total payment and this made me to rent a car for EGP 250/day.
On 26th of October I went to KIA’s office to deliver the rest of the amount via cheque payment with total amount EGP 279, 000 and he confirmed to receive the car within 4 days as it is already at the free zone in Alexandria.
After a week of November with no updates and no communication from the general manager and the sales manager, my husband decided to check with another person working in KIA to know from him what is the exact problem and the delay of receiving the car and we surprisingly knew that our car is not even at the free zone and the general manager is just lying!
Based on all the above here is below my request and how I want to be compensated;
• I won’t accept any other delays to receive my car and I want to receive it in 15th of November as agreed with MR. Amgad.
• I want a compensation on the car I had to rent starting mid of October EGP 250/day till present.
• Due to KIA’s delay and bad customer service I want the price to be adjusted to the original price EGP 265, 000
Here is with email attached all the documents that confirms all the above dates of payment.

Waiting your reply
Thanks
Dina Mousa

bought two vehicles brand new from Kia at your Thorton Road dealership in GA. The warranty hasn't covered anything that has gone wrong and we have had several repairs done on both cars. In addition, the call queue to make appointments is almost impossible to get through within an hour. This is frustrating beyond measure and no where near our expectations when you guaranteed us bumper to bumper coverage. At this time, I asked them if they would cover a headlight. And they simply said no.

I would like to know your opinion on this matter before I proceed with what I want to do in this incredibly frustrating circumstance.

It is my surprise that the customer satisfaction is not one of the elements of KIA services
I had the worst experience ever with cars
I had tried almost all brands of cars non with same experience
My problem started with a wrong by the salesman in riyadh saudi arabia who convinced me to by two cares of carneval 2015 for my family and he insured me that they are almost same features like 2016 with was completely different when i received them
I had to return both and change to 2016 model with a promise to refund the other car that was 1 of Sep 2016 which until now was not done( 30 days)
The other car was received in very bad condition and very dirty and was delivered just a night before a vacation for 10 days . I tried to clean it but still has some darts on the glass and body.
I tried to contact any one in the KIA saudi with complete ignorance

I had put a complaint to ministry of trading saudi arabia and i though as an international KIA this will not be acceptable for you

I am looking forward to have a real action that would reflect the customer value in your company

Beware of the "kia"dealer in saudi arabia.  "kia-aljabr"

"january 21, 2014"; I delivered my kia opirius to the kia maintenance center, while still covered by warranty.

"february 14, 2014"; was the written  date that the kia maintenance representative stated that I can pick up my car, and it is completely repaired.

"september 27, 2016"; thirty (30) months  later; the "kia-aljabr" still have my car and refuse to fix my car and refuse to give me my car; because they claim that they have dismantled my car.

Read why

I am a 46 year old transplant surgeon, working in one of the largest hospitals in riyadh, saudi arabia.
I "only" mentioned the above; what and where I work, in order to emphasize that my patients trust and confidence in me with their lives; and I perform "transplant  surgery", liver or kidney transplant.

However; kia-aljabr, do not trust their customers and they didn't believe me when I told them that I perform regular oil change for my kia - opirius.
My kia suddenly began making strange sounds from the engine and then just stopped. Because; it was still covered by the kia-dealer warranty; so I put it on a trailer and took it to kia-maintenance center.
They received my kia and accepted to repair it, as it was still covered by warranty; and they even gave me a delivery receipt, stating that they will finish the maintenance service of my kia car within 2 weeks.
When I went to pickup my kia car; 3 weeks later. They surprised me by stating that my car was not covered by the warranty; because I didn't make oil change at their service center. So; I provided written and documented proof that I consistently changed the engine oil every 5000 kilometers. When I presented the proof that I properly and regularly did change the engine oil; the kia maintenance representative took the documentation, of my oil change, and they will send it to the warranty department and they will contact me with their reply.
6 months later; they replied by rejecting my written and documented proof of oil change and because they had dismantled the engine, they said that in order for them to put the car back together again;  I will need to pay about 10, 000 dollars.

Thirty (30) months later; the "kia-aljabr" still has my car and refuse to give me my car.

Mr. Jang won (Justin) sohn, president ceo of kia motors, is this the policy of the kia motors company?

"how would you feel if I refused to perform surgery for you, when your life depended on it."
Because that is what you did when your company took my car and refused to repair it and refused to return my car back to me.
You prevented me from doing my job; performing surgery and treating my patients; because I was too busy trying to get my car back and other times I was trying to find someone to drive me to work to do what I do best; helping people and saving lives.

To: KIA motors.
Date: September 17, 2016

Subject:

When I visited KIA service provider in KSA / Jeddah in order to repair the abnormal case from the Clutch Plate (Optima 2015) I faced up abnormal communication and the strange things that come from the Al-Jaber company ( Local Dealer ) they said the problem solved meanwhile it is still existed. Furthermore, there is only one maintenance representative is responsible of all cars in the site. Also, I received a confirmation message says that “ the repair was carried out”. Additionally, there is only one customer service representative dealing with all customers, which takes long time to serve all. This kind of delays will impact the company KPI if it is exited, as I am sure it is not matching the company vision and mission.

I am writing to you and I am sure you will take care about this otherwise I will ensure this matter will be highlighted enough to all personnel.

I am seeking you kindly support to resolve this issue ASAP, otherwise, I will complain this issue to the government and news papers as well as the social media as we are in open world.

Waiting your input shortly.

Name: Turki Kabli
Phone: +[protected]
Email: [protected]@gmail.com
Jeddah, KSA.

Not only was I dupped into buying a 2015 Kia Cadenza from Fucillo Kia in Cape Coral, Florida. I sent my payment with a post dated check and letter explaining I only get paid twice a month and not to process the checks before the posted dated. Not only did KIA Motors cash both checks leaving my checking account several hundred dollars negative, my bank charged me two NSF fees. When I called KIA I was told that basically my letter was totally disregarded and it is not "their" responsibility to read letters just process payments. So now it is 8/24/16. I do not get paid until the 1st of September, I have NO GAS, NO FOOD and two children to take care of, and KIA will not help or do anything for that matter at all! So far everytime I have called I have had to wait OVER 20 minutes just to speak with someone to be treated like crap from the reps working there!

Hi my name is Tonya Morrison Me and my boyfriend(John Mertz) bought new Kia souls and didn't realized that the vehicle did not come with spare tire. We had to take our dog to the emergency vet on Tuesday August 2nd. After we got there my boyfriend noticed that he had a flat tire. He had just purchased the Kia soul 3 months prior. He looked for a spare tire to put on so we could get home and found only an electric tire pump. We didn't get home until 10:30 at night and had to pay a $230 tow bill because we did not have Kai emergency tow number. When we did contact Kia the next day it took them two days to fix the tire because they had to order the tire. The customer service was ridiculous. I was on the phone on hold for an hour with the Kia tow service. I am the co owner of my boyfriends Kai and I am hoping I at least get reimbursed for the $230 tow bill that I submitted the next day to Kia.

I bought a KIA Cerrato Koup 2015 1.6 AT GDI new from kia Northclift in August 2015. I must say worst dealership to purchase a vehicle from as they make you sign all the paperwork, then they submit to the bank and closers the deal to take ownership. They then go behind your back to the bank the day you are to receive your car and pull it out and amend as they advise “an error was made”. That is illegal in our country without consent but done by them. Not even a year old yet. My vehicle is financed over the next 6 six and this is quite a high amount of money to finance for a vehicle to which I am loyal to the brand as this is my third Kia.

I purchased this vehicle with all the extras and loved the brand as I never experienced any issues with my previous Kia Koup, and my Kia Optima. Until I purchased my current Kia is where I say not true. This Koup however has endless technical issues from 3 months old.
I have had issues with this car within 3 months of taking ownership which I have history communicating with Kia. My car was 4 months old, had its injectors replaced, spark plugs replaced, and me without a vehicle for almost a month. This was due to them actually finding fault to what was wrong with the car as they could not say and had to wait for Kia SA to advise.

My car had no power, smoking, shuddering, jerking.
January 2016 four of my injectors in a less than 5 months old car was replaced, with spark plugs. This was mentioned that Kia cannot advise why a new car had to replace parts of such importance.
I was told that this was the issues found and that after replacing these parts my car will never give issues again.

Sadly this was not the case. I purchased a brand new Kia Koup first owner and my car is more with Kia in their workshops than with me.
May 2016 four months after the parts were replaced, the problem started with my car again, worst than the first time. I was told coil packs, I was told alternator pulleys all sorts of issues which they themselves cannot believe a brand new car packing in all the time.
Coil packs replaced, alternator pulley replaced problem is not fixed. My car has no power, jerks, miss firing and the list goes on.
I was told a brand new car will be striped to find what the problem. I am currently going three weeks now without my car. I was further advised that my four injectors and spark plugs will be replaced again, again in a car which is not even a year old.
This was now advised to me last week. I have purchased this vehicle less than a year ago. My car spends more time in the workshop than with me. I bought a brand new car as my job entails me to be on the road. Unfortunately I have purchased a defective vehicle which Kia cannot replace. Rather keep I have to keep and keep replacing engine parts. KIA received a lump sum of money from the bank which I have to pay over the next six years and I have to drive a vehicle that breaks down and sits with them every five months.

Honestly this is unacceptable. I have been to Kia, communicated the issues to KIA SA and till now received nothing back besides a broken car which is at Kia workshops and an installment which I keep paying for without driving.

Honestly KIA is not a brand to market. Not a brand to drive, as it is really disappointing to drive a brand which is defective and has no worth of money.

This car must be replaced, there is just too much issues as it was bought brand new and less than a year old.

This I will expect from a sideline business car sales, really not from a huge company KIA. We pay for peace of mind, instead receive utter nonsense.
I will defiantly be paying legal cost now as I have received no joy from a brand that claims they good.

Arshad Nazeer
[protected]

• Dear All
Kindly I have KIA carnes with Chassis number 7329059 and motor number 614110 model 2011, as I knew from a long time that any new car you send it to any country you send it with its spare parts which your franchise can change it in any car for the first time for free but your franchise here in Egypt sold these spare parts for us and sold it to us with a very expensive price so I need your support . Also after the last maintenance 90KM I found that the technician stole the plastic cover for the bolts on the four door at ABOU RAWASH branch, EGYPT, CAIRO.so please I need to know if these information is right or wrong as I send an email to kia egypt and they said the these information is wrong. knowing that I knew these information from my friend who works inside kia Egypt, please put in your consideration that I sent this message more than three times no body send to me any feedback which shows lake of interest from your side.

I bought a second hand 2010 Kia Koup in 2014 April. I drove the car for 3 months and it started giving me problems, it seems that whenever I hit a pothole or go over a hump the "EPS" fault starts showing and the steering wheel becomes hard to turn. I contacted Cardinals Nelspruit and they advised I take it to any nearest Kia dealership which in this case is Kia Alberton, I was assisted by Richard who first said it was rats and he "reset the power steering" again after 3 weeks it started again and whenever I took it back they would reset it because they could not figure out what the problem is, I have taken it more than 6 times. Eventually I got feedup and told Ross (used cars sales manager) at Cardinals to take the car as I was spending so much of my time trying to get the car fixed than actually driving it, the last time I took it to Kia In Alberton Richard said he suspected that the steering wheel censor was faulty and it had to be replaced, it cost R10000.00 and I refused to pay for it as the car was barely 4 months old when the steering wheel problem started. Ross said Cardinals will take care of the invoice. The steering wheel censor was fitted in my car and approximately 1 month after it was fitted the car started again. Kia Alberton do not know what the problem with the car is and I on the other hand I'm paying for a car that is parked in my garage because it is not drivable. I need assistance as I have run out of options. The car is abvioulsy faulty and if Kia can't seem to figure it out then who will? I wanted to upgrade to a newer Kia Koup but I'm afraid because I don't trust the Kia product anymore.. What is happening with Kia cars this days? Traded quality for style? I need help with my problem.

I regret buying a vehicle from kia motors midrand. On buying the vehicle Grant the salesman was so helpfull and eagar to sell the vehicle got calls everyday and his cell number to watsup him if i need anything.

When i went to collect the vehicle has i stay almost 300km away from the garage. I arrived on firstly a dirty vehicle, sparewheel flat and full of mud, and absolutly no petrol in the vehicle . when test driving the vehicle the xar stopped without petrol had to stand and wait for them to get petrol, but was charged over R4000 for delivery of vehicle.

I was told they dont fill petrol in vehicles.the salesman Grant then made promises that he will in that week sent me the spare key and service book as they have lost it. Its 3weeks still waiting. When i complained and said i am going legal, i was told by the owner Urie to do so. And ot to contact Grant again. Pause ro mention that the permit is expired on the vehicle and no papers yet, was promised Urie will courier a permit down on the 28 April 2016. When phoning him as i was pulled over by traffic officors he just replied he didnt have any permits. Oh ya and was upset that i phoned him at 7h30 in the morning. Bugger that i am being inconvenienced, no he was being inconvenienced.

Now i am sitting with a vehicle, gearbox faulty, fuel tank faulty, and bearings gone no papers and this vehicle went thru cor by kia motors? How?

How does a garage get a vehicle thru cor like that?

I am awaiting on all complaints to be taken care of only then will i rereact my complaints.

So people for now be aware of kia motors midrand! Not only liers but also sells vehicles that should have not gone thru cor like that.

I do have all emails, messages and photos.

I took in my car (kia rio) for service 3 weeks ago. When I got it back I noticed that the gears were different.
When I changed from gear 1 to gear 2 to gear 3, the car didn't have enough power to move forward. It was choking. I took it back, told them what the problem was, they took it in and later told me to pick it up and it was fine. The mechanic didn't find anything wrong as he took it for a test drive. I left only to bring it back 30 minutes later and I insisted that the mechanic to drive with me. We took it for a test drive and all of a sudden, he could hear what I referring to so he said I must bring it in the next day. I did just that.
They dropped me off at work and the driver said he will pick me up around 3:30. No one called to let me know if they are still busy with the car or its done. At 4:30 was still stuck at work, no communication from kia, had to organise my own transport to get there just to know what was happening with the car. Got there, they were still busy testing it and I waited patiently. Then they told me the car is fine, they did upgrades on air conditioner and gear box. Took the car and it still has the same problem it had. No fixed.

Hello,
I purchased a new 2014 KIA Sportage in November 2014 from Helderberg Multi-Franchise, Somerset West, Cape Town.

I have numerous complaints about my purchase. Needless to state that I am voicing my complaints now with KIA HQ as my complaints have yet to be handled, since 2014!

1. Prior to purchase of my vehicle, I was given spec sheets of the 2WD KIA 2.0 CDRi. I was abroad when I purchased the vehicle based on the spec sheets given. When I arrived in country to collect my vehicle, I found that I was not delivered the vehicle according to the spec sheets given - I was given European spec sheets! :(
All I got was a SORRY. I was promised am upgrade of the radio unit and sub-woofer system as the European spec version comes with this. This was never delivered as KIA South Africa did not want to even hear about this!
Cornel, the dealer principal could not do anything further for me unfortunately.

2. On procurement of this vehicle, I found that the Bluetooth connection to my phone did not transfer the call from the phone to the audio system automatically on vehicle startup. The audio system will freeze with message "transferring call to phone" - then I would need to switch the car off, switch Bluetooth off on my phone, and then switch car on again and then enable Bluetooth on my phone for the audio system to work properly.
Helderberg Multi-Franchise’s dealer principal, Cornel, along with service and workshop managers Brent and Richard Haskins, have been trying to address this issue with KIA South Africa since the onset, but always got the run-around from KIA South Africa.
Lately, KIA came back to Richard Haskins with Bluetooth and audio setting changes to address this issue. It seem to have worked on other vehicles of similar radio specifications, but did not work on my vehicle when attempted today.
At this point, I am absolutely fed-up with KIA South Africa as I feel that this radio unit should have been upgraded and/or swapped out 1.5 years ago!
I have recently requested that KIA install a new tow-bar on my vehicle, but put that on hold until this issue is resolved.
I would hope that my radio system issue is seriously looked at now and the unit replaced and upgraded.
I am not reprieved in this manner for the very least, be sure that I will walk into a competitor and trade this vehicle in for another that will add more value to my life than spending valuable time and effort typing this complaint out to you!

I expect a positive response by Thursday, 14 April at 09:00am, else I am going to trade this vehicle in on that very day!

Note that I will also be logging an official complaint with the online ombudsman in this regard as I am VERY VERY DISAPPOINTED with KIA South Africa! 

Hello, I hope that you read this claim till end because as a KIA client I need your help. Name: abbes elhosni Phone NB. [protected] Mail: elhosni.[protected]@gmail.com Car Type: KIA Rio 04 doors ceedan. This car was bought the 9th of Sept 2013 in Tunis Tunisia Tunisian Licence plate : 1347TU168 ID Number: KNADN411AE6282154 C-NO JUN 4534 VHE-ID IHF 282154 VIN KNADN411AE6282154 COLOR 3D HU W-O E1306A007D19A SEQ ST19-4534 LINE 2 OPTION 1.2GLS M5 Looking on many advertisements on Kia cars, and the 5 years guarantee proposed (or 100, 000 km), I thought that Kia Motors is a very serious company. 01 January 2016 The best gift of the New year 2016: the car did not start! I carried the car to KIA Motors Djerba-Tunisia after calling and informing them of the situation where the hole maintenance and inspection has been performed. After diagnostics, a report was sent to KIA dealer in Tunis-Tunisia but no respond. According to KIA dealer Djerba / Tunisia we need to change the cylinder head. A MANUFACTURING issue resulted a mechanical failure. After that, the KIA MOTORS Djerba-Tunisia sent a first, a second and a third reminder but nothing, and all these reports to explain that the issue is Industrial and not a bad driving way. Although, the car was economically used ( around 5.2L and 6.9L). It is Monday January 18, 2016 and nothing has been decided. The car is 2 years 04 months Aged and has a total of 37000 km! So if I may please ask your Honor to take action in order to find a solution to my issue with the KIA Motors Headquarters in Tunisia so that they fix my car. I am ready to send you more information and more details, and I hope that you keep me in touch with the progress.

I bought the car in January 2015 . from the start I found remote not working for the baggage, windows glass not closing with remote although the car is the top options in KSA. the front tires always covered with black greasy material and in customer service in Jeddah; KSA told me it is the normal of Kia models, this is coming from break. the main problem happened when the screen unit including ;GPS, DVD, Bluetooth stopped functioning only after 12, 000km and the local maintenance agent in Taif city failed to know the cause. it is disappointing to buy a new car with large sum of many to enjoy and then you have to run after maintenance in different cities. also I found in forums this complaint about Kia Mohave screen is common and some of comments that they are using bad quality one.