KitchenAid
Reviews and Complaints

Is your stylish new Kitchenaid appliance falling apart in your hands? Need a new part, since the warranty has cleverly been designed to expire a few days before the part does?

Let’s take a look at the first page that appears when you go to whirlpoolparts.com which you can conveniently access after spending 45 minutes on hold with customer service, since the Kitchenaid website has no link.

http://www.whirlpoolparts.ca/terms_of_sale.php

In a nutshell, you’re greeted by a page telling you that you must pay in advance for the part and a) expect it never to arrive, b) if it does arrive, expect it to be broken c) expect to pay unknown shipping and handling and customs charges, and don’t expect them to be cheap considering the size of the part you probably need.

What kinds of parts might you want? How about the glass from your oven window? I broke mine accidentally, when I reacted in horror to finding my entire oven coated in a thick, permanent layer of baked on grease, after running the very first self-clean cycle. Self-clean, it turns out, doesn’t work at all on my particular oven. I reached in with a damp cloth to see whether the grease would come off, and water from the cloth dripped on to the door, causing it to shatter.

I understand that it was my fault (although it never would have happened if the self-clean cycle had worked), but Kitchenaid won’t let you order a new piece of glass – you have to order an entire OVEN DOOR! Instead I wound up installing a piece of glass from a scrap heap ready oven that I found at a used appliance store into my 13 month old oven.

The next thing to go was the convection fan. When I complained that it had stopped working after very little use, the staff person I reached at the Kitchenaid service line chided me for not buying the retailer's extended warrantee. Ah, so the shoddy workmanship has been offloaded on to retailers to deal with at huge cost to consumers.

Now I need a new produce door for my Kitchenaid refrigerator, the cheap plastic, handle having snapped in half. I won’t bore you with the details of endless holding, being transferred around, and non-productive conversations with customer service staff (which involved much erroneous information) that took up most of my morning. I think the website I quoted above speaks for itself.

I guess I’m just going to have to live with the duct-tape on the produce drawer, until enough parts expire to justify buying a new fridge from a different company. I only wish I could find something resembling the hideous, apricot oven and fridge I lived with for years in an old 40’s apartment. They looked terrible, but they sure worked.

3 year old refrigerator/freezer stops working, ice melts onto the floor and ruins the hardwood floor. Loss of food is expensive and 7 days without anything is very terrible. Also the door jam where the heater is to seal the door gets very hot, not only is it yellow now in color, but part is bowed out and cracking. Repair man says this is normal wear, and can't be fixed. Its only 3 years old and 6, 447.oo later this what I have to deal with. If it looks this bad now what is it going to look like 7 years from now. I don't think asking a refrigerator/freezer to last 10 years is to much. NOT Happy with our purchase

I have had this dishwasher for slightly over a year. The latch started popping open intermittently a few months ago. I was told by the authorized warranty repair company that there is a re-designed strike and door latch available. Obviously the design of the original latch has been recognized by Whirlpool as being inadequate.

In an instance like this, if a company values its reputation, I would expect them to stand behind their product and install the replacement latch at no cost to the customer.

Whirlpool refused to accept any responsibility. I paid the $206 cost to replace the old latch with the new model.

Based on the Company's response, I will never buy a Whirlpool or KithcenAid appliance again.

I would hate to be faced with a more expensive claim with a Company that has such a short sighted attitude and is willing to lose future customers over such a small item.

I lost my home and everything I own in the Ramona fire last October. Pacific Sales had an open house and I put a down payment on my 36" dual oven, refrigerator, hood (for oven), dishwasher, and warming drawer ($14, 000) worth of Kitchen Aid products. We expedited the building of our home (husband has cancer). We are 5 weeks away from moving in. We went down to pay off the balance. We have been informed we don't qualify for any rebate. I feel very strongly we are entitled to the $500 advertised. We had a few of their products before the house went down and were happy with the brand. I am frustrated enough with our insurance company to have to be dealt this blow. We did not have a paid receipt (in full) until last week. We have over 560 families in our area that lost their homes and belong to a large network. (We are one of the first ones to get this far.) We share alot of our good and bad experiences. I plan to tell them to beware of these pitfalls. We had no paid invoice to produce until now. The manager of Pacific Sales says we don't qualify for either rebate. Something is wrong here.

These people are scammers!

We caught this dishonest company and their technicians right in the act today. We called in for service and two a&e (Sears) technicians were sent over to check out our kitchenaid model

#kudi01flwh dishwasher that wasn't heating up to dry the dishes.

First thing they did was to test the heating element with a ohm meter and they stated that it

Tested out good "supposedly per them and their equipment".

Then they went on to state that our issue was with the amount of dishwashing detergent we were

Using and that we shouldn't be filling the canister all the way full before closing it as that's

Using way much too much detergent causing too much suds.

Then they went on to the water temperature. They filled the dishwasher with a small amount of

Water and tested the water temperature with their tester. According to their measurement they

Showed us it tested only 80 degrees which is what they stated was all of our problem with the

Dishwasher not drying. The technicians stated that the dishwasher needed to have water temperature of at least 120 degrees in order to produce enough steam to dry the dishes, and that the dishes

Would also have water spots and not get as clean as they should if the water coming into it wasn't

Hot enough. We stated that the temperature had to be hotter than 80 degrees because the water

Heater is turned up to 120 degrees or higher and the water right in the kitchen sink and showers

And tubs are hot. We asked the technicians to test the water temperature in the sink right next to the dishwasher because it was extremely hot and they tested it but again their meter only should it at less than 80 degrees.

Well, here's the scam folks... We pulled out a few of our meat thermometers from the kitchen

Cabinets and placed them in the sink right in front of the a&e technicians and guess what? That

Water temperature tested at 118 degrees and rising! Eventually it went above 120 degrees!

Those a&e technicians didn't know what to say! Their eyes got huge and there mouths started stuttering and all we heard was "well maybe we have a faulty test meter". We said, "here - we have three more thermometers... You want to test the temperature with another thermometer? After that we politely asked them to pick up the faulty (Scam equipment) and exit out premises.

Needless to say, for your own sake, do not trust what you are told by any a&e (Sears) repair people

... Unless you want to be scammed.

I was recommended to use A&E by KitchenAid. My icemaker stopped working so I scheduled an appt for 6/20/2008 for repair between 1 and 5 pm, I received an automated call the day before to confirm. I waited at home (canceled office hours to accommodate them) and they canceled at the last minute (3:30pm). Multiple managers could not help me to get an appt to fit my schedule. They spoke to my wife and she rescheduled an appt on a saturday (7/5/2008) between 1 and 5. Again, we received an automated call the day prior and spoke to a representative TWICE on the day of the appt. When we called to see when they were showing up, as no one had called us, we were told the appt was made incorrectly. This was at 6:30 pm. Again I spoke to a manager, Tonisha, who could not help me but said she was sorry. She actually suggested that I contact another company to repair our unit or reschedule for a third appt.
Let me also say that after my wife had made the 2nd appt, the company called to say they were coming on another day that we never scheduled.

I WOULD NOT recommend this company and if KitchenAid steers you their way, ask immediately for another company. They do not communicate properly from the central office to the local office and when I ask if they could contact the service tech, they could only email him or her.

It seems the service tech just decides to cancel any late appt because they want to.

I have an over the range microwave. It is also the vent for my range top. The stainless steel vent cover that runs the entire lenght of the top of the unit has fallen off. The vent cover served to direct the air flow from the vent in an upward motion. Not to mention covers the huge hole over the top of the microwave unit! It has always been loose on one corner. I have had it 3 years and never really investigated why it was wobbly. Occasionally I would wipe it clean and this was the only time it was touched. Over time it became more and more loose until it started rubbing the microwave door when it opened and closed. Then shortly after the entire cover just fell off. Now I have a huge hole over my microwave that blows the vented air from my range directly onto the top of my head. What is worse is when I looked at why. My expensive brand Kitchenaid stainless steel unit is nothing more than plastic! The three structures that was holding that piece in place were noting more than thin plastic holes with metal screws pushed through. The plastic was broke into pieces. I am very disturbed! I felt I was purchasing a quality high end appliance to find it is cheap plastic. I suppose I paid extra for the brand name? Now my warranty company says it is not covered because it is only cosmetic! I guess it's okay to have a bacon smelling wind blown hair-do look every morning after I cook breakfast? I am very upset but so far no one cares and no one will do anything about it. Bad appliance. Shoddy workmanship Kitchenaid! Sorry warranty company. But who cares, right?

Repair man was on time. He took approximately 1.5 hours to locate a "loose connection" to the compressor of the ice maker and once he tightened the wires, the ice maker worked fine. I was told that a service call would be $65 and the fix required NO PARTS at all. The unit is under 5 years old. I was expecting a bill for a little over $100, but they hit me with $221. I called both Kitchenaid and A&E and got the total run around. No one there could do more than read from a script regarding pricing. The offered to give me the ADDRESS for Sears if I wanted to send a complaint there. I will NEVER buy a Sears product again due to this TERRIBLE CUSTERMER SERVICE experience. I made at least five calls and all were a waste of time.

We bought the Kitchenaid 'Architect series' of appliances just a couple years ago: new refrigerator, range, dishwasher, and microwave. We spent a small fortune on these appliances - stainless steel, they look nice. UNFORTUNATELY, the satisfaction stops there. They have been nothing but trouble and have cost me a king's ransom to maintain. We are on a first name basis with the Kitchenaid repair man. The dishwasher breaks down constantly - same with the refigerator. The burners on the range often won't turn on and the oven is fickle as well. ...just waiting for parts to start falling off the microwave.

I regret the mega-bucks that I spent on this garbage. If anyone is considering buying Kitchenaid, save yourself the money, time, and frustration and DON'T BUY KITCHENAID!

We purchased a Kithenaid washer and dryer 6 years ago, thinking we were buying quality products. We are a 2 person family who only use the appliances on the weekend.

We have had 2 out of warranty service calls on the dryer and 3 out of warranty service calls on the washer. We finally decided to cut our losses and buy a new washer. We will never buy Kitchenaid again.

I really wish I would have seen this site years ago. My husband & I purchased our appliances April 2007 from the Bad Boy store in Whitby. These included a side by side fridge, a gas stove, a dishwasher and an over the range microwave. It took us until last week to have the microwave replaced seeing that the original one had a fan with a burnt motor from the time of purchase. Over the past year we have made at least 2 dozen phone calls to the manager, customer service, the service dept, the repair shop that was supposed to fix the problem, and to Whirlpool( Kitchen Aid). We were constantly given the run around and I lost track as to how many times the buck was past to someone else.For a business who uses the logo "Nooobody Does it Better". This is false advertising cause everyone else seems to do it better. I can't believe that it took us 2 week short of an entire year to replace something that was sold to us in a defective state. Please, I beg of you, if you want good service and quality shop elsewhere.

We've had this dishwasher and have been using it since summer of '03. It is a stainless inside and out, with the hidden controls. It's either top of the line kitchen aid or just below, either way we spent a lot of money and this is what we got.
1- Does not wash dishes well. The dishes have to practically be clean before we put them into the dishwasher. My husband calls it the sanitizer.
2- We've had two different sets of dishes now and have experienced a hard time fitting the dishes in the dishwasher well. Yes, the top shelf is adjustable, but that does not make a difference. We especially have had a hard time with bowls and stem ware.
3- We have been through 3 pumps and motors. They have broken each year/year and a half since we installed and started use. Mind you, there have only been three of us in our family till just recently and my husband is gone quite a bit. So, it's not like it gets the same usage as say, a five person family with older children.
4- Kitchen aid customer service is poor. They could give us no reason for the repetitive breaks and clearly seemed not to care much. I asked them what they would do should this pump and motor break again, since they are no longer under warranty. They said, nothing, unless I purchased a new warranty. Obviously Kitchen aid is more concerned about making money than making products that last and keeping customers.

If we purchase a new dishwasher soon, I will not buy another Kitchen aid. Actually, I'm so disappointed I won't purchase any Kitchen aid products.

On 3/24/08 a service repair person determined that the Kitchen Aid wall ovens were in need of parts including a control panel to make the ovens operational. He entered the information into his computer with the serial numbers for each part. He told me that it would take 7-=10 days for the part to be delivered to my home and he proceeded to make an appointment to return on 4/4/08. I received a call from A&E asking if I had received the part yet and I responded no so that person said that she had to cancel the appointment and then she told me that the part was on back order and would not be shipped before 4/25/08. This is totally unacceptable as I do not have a working oven which I need especially that the holiday of Passover begins on April 1 9th and I must cook for my family and guests. This is a most important religious holiday for a Jewish family. n

I have spoken to A&E, Kitchen Aid and the warranty company and they all tell me the same story which again is unacceptable. In an era of computers and immediate communication why did A&E wait nine days to inform me that the order is back ordered? Kitchen Aid tells me that the part is being manufactured and that they wait until they have sufficient amount of a particular part and then they will fill an order. They also tell me that if my ovens were under warrantee, not under an extended service contract that I would be able to receive the part sooner. What kind of a business is everyone running. What it a consumer to do and what recourse can be taken. I refuse the just take the answers that have been given to me and I hope that I receive a response from you by return e-mail or in writing. The parts that need to be delivered are as follows:
Thrmst-fix [protected] 1
Fuse thrml [protected] 2
Trim-oven [protected] 1
Sub Panl-cont [protected] 1

Please look into this matter and inform me that you will be able to expedite this matter.

Sincerely,
Irwin M. Bressler

I have lived with three Kitchen Aid appliances for the last three years and I am truly disappointed. The dryer began making a loud clunking sound a year in service and it took the repair man five visits to fix. It still makes noise but it is out of warranty and I will replace it soon with something made offshore. Same goes with the washing machine which sounds like the belt or bearings are failing and the refrigerator which makes more noise than my Bosch dishwasher. What a mistake. I have family with LG appliances and they are dependable and super quiet. So be it. Quality is off shore.

I requested a service call on my refrigerator set up for 10/13/07 1-5pm-tech showed up at 8:00pm. He charged $260 for a part inside the refrigerator that did nothing to make the refrigerator to start make ice on the inside and dispence in the front. I called to request a second service call scheduled for 10/27/07 to find that the refrigerator a frozen line and that my tenant should defrost the refrigerator and then the ice maker would work. We asked the tech if the original part that was replaced for $260 every needed replacement and he could not a true answer. I set a third service call because ice was still not dis-spencing through the front-appt scheduled for 12/22/07 1-5pm - no show. I set a forth service call-scheduled for 1/5/07 to find out that a motor now needs to be replaced inorder for the front dis-spence to make ice $229 additional cost. I would like to know if a law exists about showing up late or no shows? I have now spent $489 labor and part on this refrigerator-four service calls later and have to wait for a fifth service call when the motor part shows up by the door.

I called the above warranty company for service on a three year old Kitchen aid Dishwasher that was leaking onto my wood floor. The service man came out the first time and said I needed a new gasket. He came back with the gasket and installed it. He said I needed to keep a dishtowel shimmeyed in the door to keep it from popping open till the gasket adjusted to the the door. The door kept opening and the cycle not complete. I called him back. He said. He really did not know how to fix this and it was an ongoing problem with the KitchenAid dishwasher. Said I shaould keep a towel on the floor by the leak and a small bowl till he could figure something out. He was not too reassuring. I have not heard from him since he was here. The warranty company would not allow me to use any other service company. I called the store where I purchased the dishwasher. I was told this was unheard of. They suggested I call the service company Premier that specializes in Kitchen Aid. This will be my expense unless I can get Maytag to bend. This warranty company is neither dependable. My warranty is usless. Pplease assist any way possible.

Purchased the dishwasher in 2017. we were shopping of a bosch, the sales person told us a kitchenaid was much better HUH! Since then we have atleast 2-3 service calls a year. the heating element has gone out, it blows fuses, the hinges have gone bad on the door making it way "a million pounds" now the soap door does not open. the water. its been one problem after another. you would think after spending 900.00 on a dishwasher I would not be having all of these issues. MAYBE i SHOULD HAVE JUST WENT WITH A 300.00 GE!

KitchenAid - www.kitchenaid.com

April 2007 the glass on our Kitchenaid gas cooktop exploded with glass everywhere. Our kitchen is 30' long and 20' wide and glass covered it. We contacted Kitchenaid and their response was we somehow damaged it. We bit and ordered a new glass top.

September 2007 the glass top exploded again. The stove had been turned off for maybe 5 minutes. Kitchenaid had the same response. I think they have a problem but if they ignore it, maybe it will go away. My wife just became furious with the idea it was our problem. I guess it is since they will do nothing.

The only good thing is our 3 year old grand daughter was not in the kitchen at the time it exploded as she is just the right height for the glass to hit her in the face.

We have since purchased a Viking 6 burner stove top with a stainless steel top. This is the only one that would fit the granite opening.