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KitchenAid Complaints 406

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1:09 pm EDT

KitchenAid shoddy workmanship and service

Is your stylish new Kitchenaid appliance falling apart in your hands? Need a new part, since the warranty has cleverly been designed to expire a few days before the part does?

Let’s take a look at the first page that appears when you go to whirlpoolparts.com which you can conveniently access after spending 45 minutes on hold with customer service, since the Kitchenaid website has no link.

http://www.whirlpoolparts.ca/terms_of_sale.php

In a nutshell, you’re greeted by a page telling you that you must pay in advance for the part and a) expect it never to arrive, b) if it does arrive, expect it to be broken c) expect to pay unknown shipping and handling and customs charges, and don’t expect them to be cheap considering the size of the part you probably need.

What kinds of parts might you want? How about the glass from your oven window? I broke mine accidentally, when I reacted in horror to finding my entire oven coated in a thick, permanent layer of baked on grease, after running the very first self-clean cycle. Self-clean, it turns out, doesn’t work at all on my particular oven. I reached in with a damp cloth to see whether the grease would come off, and water from the cloth dripped on to the door, causing it to shatter.

I understand that it was my fault (although it never would have happened if the self-clean cycle had worked), but Kitchenaid won’t let you order a new piece of glass – you have to order an entire OVEN DOOR! Instead I wound up installing a piece of glass from a scrap heap ready oven that I found at a used appliance store into my 13 month old oven.

The next thing to go was the convection fan. When I complained that it had stopped working after very little use, the staff person I reached at the Kitchenaid service line chided me for not buying the retailer's extended warrantee. Ah, so the shoddy workmanship has been offloaded on to retailers to deal with at huge cost to consumers.

Now I need a new produce door for my Kitchenaid refrigerator, the cheap plastic, handle having snapped in half. I won’t bore you with the details of endless holding, being transferred around, and non-productive conversations with customer service staff (which involved much erroneous information) that took up most of my morning. I think the website I quoted above speaks for itself.

I guess I’m just going to have to live with the duct-tape on the produce drawer, until enough parts expire to justify buying a new fridge from a different company. I only wish I could find something resembling the hideous, apricot oven and fridge I lived with for years in an old 40’s apartment. They looked terrible, but they sure worked.

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12:04 pm EDT

KitchenAid freezer fan stopped working

3 year old refrigerator/freezer stops working, ice melts onto the floor and ruins the hardwood floor. Loss of food is expensive and 7 days without anything is very terrible. Also the door jam where the heater is to seal the door gets very hot, not only is it yellow now in color, but part is bowed out and cracking. Repair man says this is normal wear, and can't be fixed. Its only 3 years old and 6, 447.oo later this what I have to deal with. If it looks this bad now what is it going to look like 7 years from now. I don't think asking a refrigerator/freezer to last 10 years is to much. NOT Happy with our purchase

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Boydmorris
Cartersville, US
Dec 28, 2011 1:08 am EST
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Paid 7k for this and Been worked on 5 times. Ice maker is terrible, stopped working 3 times now. Stopped cooling twice. Now door hinge broken. Would rather have a cheaper model or another brand all together. Kitchenaide micro broke twice as well and over quite working once. Those were fixed under warranty but really?

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10:30 am EDT

KitchenAid whirlpool model kudp02srss3 dishwasher

I have had this dishwasher for slightly over a year. The latch started popping open intermittently a few months ago. I was told by the authorized warranty repair company that there is a re-designed strike and door latch available. Obviously the design of the original latch has been recognized by Whirlpool as being inadequate.

In an instance like this, if a company values its reputation, I would expect them to stand behind their product and install the replacement latch at no cost to the customer.

Whirlpool refused to accept any responsibility. I paid the $206 cost to replace the old latch with the new model.

Based on the Company's response, I will never buy a Whirlpool or KithcenAid appliance again.

I would hate to be faced with a more expensive claim with a Company that has such a short sighted attitude and is willing to lose future customers over such a small item.

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Jennifer Hoult
Nov 06, 2008 4:06 pm EST

I bought a new Whirlpool dishwasher in May 2008. It has not drained properly since I bought the machine. I leaves an inch of dirty water in the bottom of the tank at the end of the cycle. Whirlpool has sent their repairman three times (not counting all the no-show and cancelled service appointments). He claims the machine is properly installed, and that he has replaced every working part. The technician verified that no dirty water should be left in the bottom of the dishwasher at the end of the cycle. I have repeatedly asked Whirlpool for a refund. They refuse. WHIRLPOOL CLAIMS THAT THEIR WARRANTY DOES NOT PROMISE TO SELL YOU A CORRECTLY FUNCTIONING APPLIANCE, BUT ONLY THAT THEY WILL KEEP ON SENDING REPAIR PEOPLE. SO, EVEN IF YOUR APPLIANCE NEVER WORKS PROPERLY, THEY WILL NEVER ISSUE A REFUND. DON'T BUT WHIRLPOOL ANYMORE!

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12:12 pm EDT

KitchenAid rebate

I lost my home and everything I own in the Ramona fire last October. Pacific Sales had an open house and I put a down payment on my 36" dual oven, refrigerator, hood (for oven), dishwasher, and warming drawer ($14, 000) worth of Kitchen Aid products. We expedited the building of our home (husband has cancer). We are 5 weeks away from moving in. We went down to pay off the balance. We have been informed we don't qualify for any rebate. I feel very strongly we are entitled to the $500 advertised. We had a few of their products before the house went down and were happy with the brand. I am frustrated enough with our insurance company to have to be dealt this blow. We did not have a paid receipt (in full) until last week. We have over 560 families in our area that lost their homes and belong to a large network. (We are one of the first ones to get this far.) We share alot of our good and bad experiences. I plan to tell them to beware of these pitfalls. We had no paid invoice to produce until now. The manager of Pacific Sales says we don't qualify for either rebate. Something is wrong here.

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4:59 am EDT
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KitchenAid scam and fraud

These people are scammers!

We caught this dishonest company and their technicians right in the act today. We called in for service and two a&e (Sears) technicians were sent over to check out our kitchenaid model

#kudi01flwh dishwasher that wasn't heating up to dry the dishes.

First thing they did was to test the heating element with a ohm meter and they stated that it

Tested out good "supposedly per them and their equipment".

Then they went on to state that our issue was with the amount of dishwashing detergent we were

Using and that we shouldn't be filling the canister all the way full before closing it as that's

Using way much too much detergent causing too much suds.

Then they went on to the water temperature. They filled the dishwasher with a small amount of

Water and tested the water temperature with their tester. According to their measurement they

Showed us it tested only 80 degrees which is what they stated was all of our problem with the

Dishwasher not drying. The technicians stated that the dishwasher needed to have water temperature of at least 120 degrees in order to produce enough steam to dry the dishes, and that the dishes

Would also have water spots and not get as clean as they should if the water coming into it wasn't

Hot enough. We stated that the temperature had to be hotter than 80 degrees because the water

Heater is turned up to 120 degrees or higher and the water right in the kitchen sink and showers

And tubs are hot. We asked the technicians to test the water temperature in the sink right next to the dishwasher because it was extremely hot and they tested it but again their meter only should it at less than 80 degrees.

Well, here's the scam folks... We pulled out a few of our meat thermometers from the kitchen

Cabinets and placed them in the sink right in front of the a&e technicians and guess what? That

Water temperature tested at 118 degrees and rising! Eventually it went above 120 degrees!

Those a&e technicians didn't know what to say! Their eyes got huge and there mouths started stuttering and all we heard was "well maybe we have a faulty test meter". We said, "here - we have three more thermometers... You want to test the temperature with another thermometer? After that we politely asked them to pick up the faulty (Scam equipment) and exit out premises.

Needless to say, for your own sake, do not trust what you are told by any a&e (Sears) repair people

... Unless you want to be scammed.

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4:45 pm EDT

KitchenAid poor customer service

I was recommended to use A&E by KitchenAid. My icemaker stopped working so I scheduled an appt for 6/20/2008 for repair between 1 and 5 pm, I received an automated call the day before to confirm. I waited at home (canceled office hours to accommodate them) and they canceled at the last minute (3:30pm). Multiple managers could not help me to get an appt to fit my schedule. They spoke to my wife and she rescheduled an appt on a saturday (7/5/2008) between 1 and 5. Again, we received an automated call the day prior and spoke to a representative TWICE on the day of the appt. When we called to see when they were showing up, as no one had called us, we were told the appt was made incorrectly. This was at 6:30 pm. Again I spoke to a manager, Tonisha, who could not help me but said she was sorry. She actually suggested that I contact another company to repair our unit or reschedule for a third appt.
Let me also say that after my wife had made the 2nd appt, the company called to say they were coming on another day that we never scheduled.

I WOULD NOT recommend this company and if KitchenAid steers you their way, ask immediately for another company. They do not communicate properly from the central office to the local office and when I ask if they could contact the service tech, they could only email him or her.

It seems the service tech just decides to cancel any late appt because they want to.

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Nancy
Oct 15, 2008 10:24 am EDT

I have just built a new home and purchased $13, 000 worth of top-of-the-line stainless steel Kitchenaid appliances (french door counter-depth fridge, dishwasher, countertop stove, double wall oven, microwave-hood and Whirlpool waher/dryer. As we are building the house ourselves, we have fallen behind schedule and are just getting around to installing the dishwasher. The diswasher is missing the brackets to attach to the kitchen counter. When I called the customer service department, I was disconnected three times. After spending more than an hour and a half on the phone, I was told that I would have to purchase the missing parts because they only supply such missing parts 7 days after purchase. Sadly, the $9.35 that it will cost me to purchase the brackets has cost Kitchenaid a lifetime customer. Never again will I ever purchase anything from a company that has such blatent disregard to their customers. As their customer service hotline was so busy, I can only assume that they have a lot of disgruntled customers out there.

Also, the double wall oven doesn't even come with a broiler. This accessory has to be purchased separately! Nickel and diming doesn't come close to making your customers happy, especially from such a large company.

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John B.
Jul 07, 2008 11:37 am EDT

I had the exact same problem with my ice maker and I have had two appointments (6/26 & 7/2) where we were stood up.

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2:28 pm EDT
Featured review
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3 weeks ago my partner put a Kitchenaid pot on an element, with 3.5" of water in it, to boil. After 5 minutes, she went to move it to an unheated element. When she picked up the pot, the copper base fell off and liquid aluminum spewed and dripped all over the stove. I contacted Meyer Canada, the company that owns or distributes Kitchenaid products. Suzie...

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11:13 am EDT

KitchenAid cheaply made appliances

I have an over the range microwave. It is also the vent for my range top. The stainless steel vent cover that runs the entire lenght of the top of the unit has fallen off. The vent cover served to direct the air flow from the vent in an upward motion. Not to mention covers the huge hole over the top of the microwave unit! It has always been loose on one corner. I have had it 3 years and never really investigated why it was wobbly. Occasionally I would wipe it clean and this was the only time it was touched. Over time it became more and more loose until it started rubbing the microwave door when it opened and closed. Then shortly after the entire cover just fell off. Now I have a huge hole over my microwave that blows the vented air from my range directly onto the top of my head. What is worse is when I looked at why. My expensive brand Kitchenaid stainless steel unit is nothing more than plastic! The three structures that was holding that piece in place were noting more than thin plastic holes with metal screws pushed through. The plastic was broke into pieces. I am very disturbed! I felt I was purchasing a quality high end appliance to find it is cheap plastic. I suppose I paid extra for the brand name? Now my warranty company says it is not covered because it is only cosmetic! I guess it's okay to have a bacon smelling wind blown hair-do look every morning after I cook breakfast? I am very upset but so far no one cares and no one will do anything about it. Bad appliance. Shoddy workmanship Kitchenaid! Sorry warranty company. But who cares, right?

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Lili M.
Escondido, US
Jul 31, 2010 11:16 am EDT
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I will never buy Kitchenaid again. Specially after the diswasher door cord has broken for the second time in 4 years and Kitchenaid refuses to repair it. I think there is a manufacturers defect in design where the door rubs on the cord and wares it out. Bad customer service.

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Lili M.
Escondido, US
Jul 31, 2010 11:15 am EDT
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I have had the same thing happen to mine. I had to use duct tape to keep it from falling competely off. So much for spending more on Kitchenaid than other brands.

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lcwarren
CA
Mar 06, 2009 3:11 pm EST

I have also had nothing but trouble with my Kitchen Aid coffee maker which stopped working after brewing less than 70 pots of coffee. You think you are buying a solid name brand...but they are cheaply made appliances. When contacting the Customer Service Center (both by phone and by written letter) I was told there was nothing they could do as my machine had just come out of warranty. Kitchen Aid is not willing to stand by their product. Don't waste your money on a Kitchen Aid appliance, I know I will never give them another penny.

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Robert Wiesmann
Aug 15, 2008 9:16 am EDT

Craftsmanship is a huge issue for Kitchen Aid. What is worst is they continue to pump out the advertising that you are buying a superior product, when in truth, you are purchasing bottom feeder workmanship and technology. My Microwave is five years old, and the mother board needs to be replaced. The appliance was a glorified popcorn maker... and with little use the board still failed. This comes on the heals of fan problems and other minor issues covered by warranty. When I called Kitchen Aid and asked about the life expectancy of the appliance I was told it should last seventeen years. Kitchen Aid is now telling me the life expectancy for microwaves in the industry is seven years. I asked if its okay that this product failed to meet the industry standard and they agreed "yes, because it has lasted more then half the time of the industry standard". I can't believe I have over $900 sunk into this piece of garbage and Kitchen Aid is satisfied with the product lasting three and a half years. If you buy Kithchen Aid (Whirl Pool) You are a being gulliable, and abused. This is a company that does not care about consumer value and is focused on false advertising, overstating their products capability and expectancy, and overcharging. Buy a no name cheaper product rather than Kitchen Aid... its the same value for less money. I'm going to take kitchen Aid to small claims court with my issue. I encourage all others who have similar problems to do the same.

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11:01 am EDT

KitchenAid charges

Repair man was on time. He took approximately 1.5 hours to locate a "loose connection" to the compressor of the ice maker and once he tightened the wires, the ice maker worked fine. I was told that a service call would be $65 and the fix required NO PARTS at all. The unit is under 5 years old. I was expecting a bill for a little over $100, but they hit me with $221. I called both Kitchenaid and A&E and got the total run around. No one there could do more than read from a script regarding pricing. The offered to give me the ADDRESS for Sears if I wanted to send a complaint there. I will NEVER buy a Sears product again due to this TERRIBLE CUSTERMER SERVICE experience. I made at least five calls and all were a waste of time.

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8:10 am EDT

KitchenAid appliances

We bought the Kitchenaid 'Architect series' of appliances just a couple years ago: new refrigerator, range, dishwasher, and microwave. We spent a small fortune on these appliances - stainless steel, they look nice. UNFORTUNATELY, the satisfaction stops there. They have been nothing but trouble and have cost me a king's ransom to maintain. We are on a first name basis with the Kitchenaid repair man. The dishwasher breaks down constantly - same with the refigerator. The burners on the range often won't turn on and the oven is fickle as well. ...just waiting for parts to start falling off the microwave.

I regret the mega-bucks that I spent on this garbage. If anyone is considering buying Kitchenaid, save yourself the money, time, and frustration and DON'T BUY KITCHENAID!

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Margie24
US
Sep 29, 2009 4:33 pm EDT

We have had the same experience. We remodeled our kitchen 3 yrs ago and purchased a stainless steel refrigerator, dishwasher, oven, microwave, cooktop and hood. Every one of them has been repaired at least once. They are all junk! I will never buy another KitchenAid anything!

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12:51 am EDT
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KitchenAid don't buy kitchenaid

We purchased a Kithenaid washer and dryer 6 years ago, thinking we were buying quality products. We are a 2 person family who only use the appliances on the weekend.

We have had 2 out of warranty service calls on the dryer and 3 out of warranty service calls on the washer. We finally decided to cut our losses and buy a new washer. We will never buy Kitchenaid again.

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12:32 pm EDT

KitchenAid repair or replacement!

I really wish I would have seen this site years ago. My husband & I purchased our appliances April 2007 from the Bad Boy store in Whitby. These included a side by side fridge, a gas stove, a dishwasher and an over the range microwave. It took us until last week to have the microwave replaced seeing that the original one had a fan with a burnt motor from the time of purchase. Over the past year we have made at least 2 dozen phone calls to the manager, customer service, the service dept, the repair shop that was supposed to fix the problem, and to Whirlpool( Kitchen Aid). We were constantly given the run around and I lost track as to how many times the buck was past to someone else.For a business who uses the logo "Nooobody Does it Better". This is false advertising cause everyone else seems to do it better. I can't believe that it took us 2 week short of an entire year to replace something that was sold to us in a defective state. Please, I beg of you, if you want good service and quality shop elsewhere.

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Seekingreliableappliances
San Rafael, US
Apr 20, 2010 10:50 am EDT
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ALL of our Kitchenaid appliances have had on-going repair in the short 5 years we've been in our home.

1. The hinge on the oven door keeps snapping - leaving the door agape.

2. The door on our second oven 'conveniently' locks due to a sensor poor design.

3. The microwave door spring just gave again.

4. The Kithenaid refrigerator pan leaks.

5. Our $800 Kitchenaid dishwasher which is only a year and a half old just died. Repair came out a long week later and replaced the motor only to find that's not the problem. Another week later we're waiting to have a new control panel installed.

ANY and all suggestions for fighting this with Kitchenaid welcomed! Believe in Karma.

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Kay Ward
Aug 07, 2008 10:07 am EDT

My husband and I built a new home and our builder recommended Kitchen aid appliances. What a mistake. We had to have the repair man out to fix our dishwashe three times in the first year and a half. I am pleased to say that today the last appliance is gone! Our instant hot dispenser works great, the tubing however started to crack. After 30 minutes of run around with the "great customer service" I was advised by the first department for parts that I contacted that I would have to purchase a new instant top hood to get less than three feet of tubing, which should have been about five dollars to replace. Instead it would have cost over one hundred dollars including shipping, half the cost of a new instant hot. We have replaced the Kitchen aid product and will never purchase their products again. Buyers be ware, Kitchen aid needs to go out of business their products suck, and their parts/ customer service departments are not any better.

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9:39 am EDT

KitchenAid dishwasher

We've had this dishwasher and have been using it since summer of '03. It is a stainless inside and out, with the hidden controls. It's either top of the line kitchen aid or just below, either way we spent a lot of money and this is what we got.
1- Does not wash dishes well. The dishes have to practically be clean before we put them into the dishwasher. My husband calls it the sanitizer.
2- We've had two different sets of dishes now and have experienced a hard time fitting the dishes in the dishwasher well. Yes, the top shelf is adjustable, but that does not make a difference. We especially have had a hard time with bowls and stem ware.
3- We have been through 3 pumps and motors. They have broken each year/year and a half since we installed and started use. Mind you, there have only been three of us in our family till just recently and my husband is gone quite a bit. So, it's not like it gets the same usage as say, a five person family with older children.
4- Kitchen aid customer service is poor. They could give us no reason for the repetitive breaks and clearly seemed not to care much. I asked them what they would do should this pump and motor break again, since they are no longer under warranty. They said, nothing, unless I purchased a new warranty. Obviously Kitchen aid is more concerned about making money than making products that last and keeping customers.

If we purchase a new dishwasher soon, I will not buy another Kitchen aid. Actually, I'm so disappointed I won't purchase any Kitchen aid products.

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luke50
Pottstown, US
Jun 17, 2010 1:42 pm EDT

Purchased a KitchenAid dishwasher model numberKUDCO3ITBL2 March 2008. I had to have it serviced tech says needs a new key pad part and installation is $300.00. My previous KitchenAid dishwasher lasted 14 years without any servicing. What happened to KitchenAid?

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Alayne
Houston, US
Feb 16, 2009 10:48 am EST

Our KitchenAid dishwasher was installed in our house built in '01. We are having similar problems, we have had the pump, control panel, heating element, and motor replaced but the unit still doesn't work. KitchenAid customer service is basically useless. I agree with you, I will probably never purchase another KitchenAid product either.

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5:58 pm EDT

KitchenAid unavailability to receive parts to repair my kitchen aid built in ovens

On 3/24/08 a service repair person determined that the Kitchen Aid wall ovens were in need of parts including a control panel to make the ovens operational. He entered the information into his computer with the serial numbers for each part. He told me that it would take 7-=10 days for the part to be delivered to my home and he proceeded to make an appointment to return on 4/4/08. I received a call from A&E asking if I had received the part yet and I responded no so that person said that she had to cancel the appointment and then she told me that the part was on back order and would not be shipped before 4/25/08. This is totally unacceptable as I do not have a working oven which I need especially that the holiday of Passover begins on April 1 9th and I must cook for my family and guests. This is a most important religious holiday for a Jewish family. n

I have spoken to A&E, Kitchen Aid and the warranty company and they all tell me the same story which again is unacceptable. In an era of computers and immediate communication why did A&E wait nine days to inform me that the order is back ordered? Kitchen Aid tells me that the part is being manufactured and that they wait until they have sufficient amount of a particular part and then they will fill an order. They also tell me that if my ovens were under warrantee, not under an extended service contract that I would be able to receive the part sooner. What kind of a business is everyone running. What it a consumer to do and what recourse can be taken. I refuse the just take the answers that have been given to me and I hope that I receive a response from you by return e-mail or in writing. The parts that need to be delivered are as follows:
Thrmst-fix [protected] 1
Fuse thrml [protected] 2
Trim-oven [protected] 1
Sub Panl-cont [protected] 1

Please look into this matter and inform me that you will be able to expedite this matter.

Sincerely,
Irwin M. Bressler

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12:00 am EST

KitchenAid poor quality product!

I have lived with three Kitchen Aid appliances for the last three years and I am truly disappointed. The dryer began making a loud clunking sound a year in service and it took the repair man five visits to fix. It still makes noise but it is out of warranty and I will replace it soon with something made offshore. Same goes with the washing machine which sounds like the belt or bearings are failing and the refrigerator which makes more noise than my Bosch dishwasher. What a mistake. I have family with LG appliances and they are dependable and super quiet. So be it. Quality is off shore.

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12:00 am EST

KitchenAid 4-attempts to repair a refrigerator - no shows

I requested a service call on my refrigerator set up for 10/13/07 1-5pm-tech showed up at 8:00pm. He charged $260 for a part inside the refrigerator that did nothing to make the refrigerator to start make ice on the inside and dispence in the front. I called to request a second service call scheduled for 10/27/07 to find that the refrigerator a frozen line and that my tenant should defrost the refrigerator and then the ice maker would work. We asked the tech if the original part that was replaced for $260 every needed replacement and he could not a true answer. I set a third service call because ice was still not dis-spencing through the front-appt scheduled for 12/22/07 1-5pm - no show. I set a forth service call-scheduled for 1/5/07 to find out that a motor now needs to be replaced inorder for the front dis-spence to make ice $229 additional cost. I would like to know if a law exists about showing up late or no shows? I have now spent $489 labor and part on this refrigerator-four service calls later and have to wait for a fifth service call when the motor part shows up by the door.

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PROSS
Reno, US
Aug 06, 2009 12:50 pm EDT

A&E is a complete waste of a service company. Not only do they not show up on the date they have scheduled, but they don't even call when they don't show up. This is by FAR the WORST company for service on appliances. I have no idea also why the Warranty companies use this sorry excuse for a service repair company? I am still in a hassle with these idiots for service on my darn refrigerator! We all need to somehow get this A&E company off the list for repair service!

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Becky
Aug 22, 2008 10:40 pm EDT

I have a maytag washer and dryer that was purchased in 2005. I've had very good service out of these appliances and I'm very happy with them.

Also, my parents have the NSI protection plus on their appliances and have been very pleased with it. A warranty or extended warranty is only as good as the dealer or service company who does the repair. For this reason I will only purchase appliances from dealers who service what they sell. When my parents had a problem with one of their appliances they called the dealer who sold it to them and the appliance dealer called NSI and the dealer sent one of their service men out to repair the problem and billed NSI.

It has been my experience that best repair service is obtained from the appliance dealer who sold the appliance. This is usually a home town local business rather than a chain store or a home supply store etc.

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class action 2010
Santa Clara, US
Jun 18, 2008 8:24 am EDT

A&E is by far and away the worst service company in the universe.
they lie to you everytime you call them.
their technicians couldn't hammer a hot nail through a snow bank.
whirlpool and every other appliance manufacturer who uses
these clowns to service their customers should be ashamed for doing this to loyal
customers.
Since A&E techs first arrived at my home 6 weeks ago, I have a washing machine
in a million pieces sitting in my kitchen and they refuse to send techs out to
do the repair even though i've had the parts for weeks now.
It's time we start writing to our congressman and senators to investigate
this growing monopoly.
whats truly scary is that almost every appliance manufacturer
uses these clowns to repair, i mean not repair your broken appliance.
it's an absolute joke.
buyers of not only extended warranties but those still covered by
the original manufacturer warranty will have to get them unfixed by A&E
and even the manufacturers don't care that their customers are being shafted.
i'm going to eat the 9 hundred i spent on this piece of garbage whirlpool washer
and go out and get one made by LG, they are the only manufacturer I can find
that does not use A&E.
They wonder why Americans prefer cars from Japan well the number one reason
I own Honda's is they have the best customer service you could ever find.
Now if only they would start making appliances because the american manufacturers
don't give a damn if buy from them or not because unknown to most folks out there
is one very sad fact, no matter what name is on your appliance (except for GE and LG)
it was made by whirlpool and whirlpool couldn't care less because if you dump them and say by a may tag
you just bought a whirlpool anyway.
I always though monopolies were illegal but I guess our government has really forgotten
what the word illegal really means.

R
R
Rose Marie Garcia Fontana
Mar 19, 2008 10:39 am EDT

A & E also stood me up, TWICE, and the repairman never even called to explain or let me know what was happening. Multiple phone calls to both Sears and A&E were beyond frustrating- a follow-up call was supposedly scheduled, then THAT didn't happen. My GE dishwasher is not only non-functioning, but it is under a factory recall for possible FIRE. You would think A&E would provide good service, especially since they are the ONLY ones allowed by GE to replace the electrical parts that could cause fire damage. I am outraged at the lack of decent customer service on the part of both Sears and A&E...their call-in center for service seems to be out-sourced, as I detected East Indian accents on the part of some of the operators. In any case, consumers beware... we have to be adamant, even outraged, in order to get appropriate service.

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Eileen Miller
Feb 19, 2008 7:28 pm EST

I have similar issues involving A&E:

I purchased a Maytag Neptune Washer in July 2005. I purchased the extended warranty via NSI. Shortly thereafter, Whirlpool purchased Maytag. In early January of 2008, I got the error message "LR" which apparently means that the washer's motor is not running. I called NSI and they dispatched A&E. It is now 2/19/08. A&E has been out multiple times, approximately 8 or so. They have also missed two service calls that they scheduled (one of which the repair man said he set me up for, but apparently never did).

Whirlpool evidently gave them the wrong part numbers, or series numbers twice, so parts had to be sent back twice. The circuit board has been replaced, the water pump has been replaced, and the wiring has been replaced. A & E does not seem to know what is wrong or to be able to get the machine up and running. My complaint is not the individual repairman who has been to my home the last three times, but with the interaction or deals or tacit agreements that seem to be in place between the warranty companies, A&E and the manufacturers.

When the service man left today, he told me he was ordering a bunch of new parts, including the circuit board and wiring - WHICH WERE JUST REPLACED ON THE LAST VISIT! He claims that he has never seen so many problems with one machine. He also states that Whirlpool must declare it unrepairable. He has no idea what is wrong with it or what can be done to fix it.

I called NSI and A&E. Under the NSI warranty's lemon provision four issues entitle you to a new machine. According to NSI, however, this means THREE COMPLETED REPAIRS. In other words, although under anyone's definition this machine should be a lemon, as long as A &E NEVER succeeds in getting it up and running, its all still the same repair - all this stuff only counts as one reapair. Essentially, what they seem to be contending is that they can rebuild the machine over 6, 8, 10, 12, 18, 24 months and, as long as it's NEVER fixed, its not a lemon, it's just one ongong repair. They just get to keep sending A&E out, and I just get to keep taking time off of work. Interesting, no?

NSI says that it's a lemon under these circumstances if the A&E repair person deems it unrepairable. The A&E person states that Whirlpool must so state.

I will NEVER purchase an NSI extended warranty again. I will also never purchase a Whirlpool product again. For those of you who feel the same, BE CAREFUL...Whirlpool makes a number of different products under different manufactuer's names. I understand that GE and Frigidaire make their own products. I will give those companies a chance before I ever buy anything serviced by Whirlpool again. I don't know what's going on between these three entities, but if it weren't so ridiculous it would be funny.

A
A
amber
Feb 10, 2008 7:11 pm EST

NEVER DO A TIMESHARE PRESENTATION. THEY ARE HORRIBLE EVIL PEOPLE.

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Matt Logston
Jan 06, 2008 9:44 am EST

I recently visited Las Vegas. While walking through the Planet Hollywood casino, I stopped by info desk to get directions. I was offered a timeshare tour in exchange for free show tickets and dinner for 2. I was told that it would be a 90 minute walk through of the new Planet Hollywood Tower and then be done. I arrived to find out it was a very high pressure sales floor and was treated very poorly when we decided not to purchase the timeshare. It was unbelievable how we were treated. They were selling $38k timeshares @ 17.99% @ $800/month for the life of the loan. Very poor communication between street rep offering tour and sales floor once you arrive. Our particular rep up and left the table when I told him we weren't purchasing a timeshare! No goodbye, no thanks for your time. Oh yeah and the 90 minute presentation was 3 hours!

ComplaintsBoard
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12:00 am EST

KitchenAid poor service

I called the above warranty company for service on a three year old Kitchen aid Dishwasher that was leaking onto my wood floor. The service man came out the first time and said I needed a new gasket. He came back with the gasket and installed it. He said I needed to keep a dishtowel shimmeyed in the door to keep it from popping open till the gasket adjusted to the the door. The door kept opening and the cycle not complete. I called him back. He said. He really did not know how to fix this and it was an ongoing problem with the KitchenAid dishwasher. Said I shaould keep a towel on the floor by the leak and a small bowl till he could figure something out. He was not too reassuring. I have not heard from him since he was here. The warranty company would not allow me to use any other service company. I called the store where I purchased the dishwasher. I was told this was unheard of. They suggested I call the service company Premier that specializes in Kitchen Aid. This will be my expense unless I can get Maytag to bend. This warranty company is neither dependable. My warranty is usless. Pplease assist any way possible.

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12:00 am EST

KitchenAid multiple breakdowns heating element, fuses, soap do wont open the list goes on & on

Purchased the dishwasher in 2017. we were shopping of a bosch, the sales person told us a kitchenaid was much better HUH! Since then we have atleast 2-3 service calls a year. the heating element has gone out, it blows fuses, the hinges have gone bad on the door making it way "a million pounds" now the soap door does not open. the water. its been one problem after another. you would think after spending 900.00 on a dishwasher I would not be having all of these issues. MAYBE i SHOULD HAVE JUST WENT WITH A 300.00 GE!

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S
Saumita
Feb 29, 2008 12:27 pm EST

This has been an on-going issue for the last 8-10months where I have been calling my service protection company who calls A&E to service our broken dishwasher. Each time a rep comes to service this dishwasher they suggest a new thing. They say to me that nothing is wrong with the dishwasher, but how I load the dishes is the problem. I am told, the detergent I use is not the right one. How I load dishes is wrong or I do not use the correct cycle. I need to wipe the inside of the dishwasher or use rinseaid. I need to add frozen lemonade to clean the in side of the dishwasher. I have followed all their directions and yet the dishes keep getting worse and worse. IN fact the last 2 rounds pretty much the entire load was dirty. The dishes have stains that weren't even on them when I loaded them. Go figure... I have spent countless hours now waiting, scheduling and re-washing dishes. Not sure where to turn...

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D
dennisal
Moreno Valley, US
Dec 07, 2013 3:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i bought kitchen aid dishwasher 1-1/2 years ago. i have had 4 breakdown. 2 motor, 2 circuit board. not to mention 4000 dollar in floor repair due to failed discharge hose. stay away form kitchen aid. interior is poor design. the vent is next to circuit board with no protection ie. seal

ComplaintsBoard
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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KitchenAid cooktop exploded!

KitchenAid - www.kitchenaid.com

April 2007 the glass on our Kitchenaid gas cooktop exploded with glass everywhere. Our kitchen is 30' long and 20' wide and glass covered it. We contacted Kitchenaid and their response was we somehow damaged it. We bit and ordered a new glass top.

September 2007 the glass top exploded again. The stove had been turned off for maybe 5 minutes. Kitchenaid had the same response. I think they have a problem but if they ignore it, maybe it will go away. My wife just became furious with the idea it was our problem. I guess it is since they will do nothing.

The only good thing is our 3 year old grand daughter was not in the kitchen at the time it exploded as she is just the right height for the glass to hit her in the face.

We have since purchased a Viking 6 burner stove top with a stainless steel top. This is the only one that would fit the granite opening.

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Todd N Jill Schrock
US
Apr 24, 2017 12:34 pm EDT

Our Kitchen aid gas cook top exploded this morning. It is gas, model # KGCC506RBL01. We have had this cook top for 10 years with no problems, then all of a sudden when I turned the knob to light the front right eye, BOOM! The iron grates lifted, all the black glass shattered and small pieces flew around the island and on the floor. I did not smell propane gas before ! I did smell an electrical odor.
I called Kitchen aid and they want to send a repair specialist out to see if it can be repaired. Are you kidding, after this horrifying experience I do not want to repair it. I do not even think it is possible as it is 10 years old!

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Belynda Tharpe
US
Mar 11, 2017 8:14 pm EST

Our glass top gas stove (kitchen aid) blew up this past Thursday. I had been using the front burner for a couple of hours and the rear burner (not in use) started clicking trying to ignite. When I turned on it worked fine for a while. Turned level from low to medium and took one step and it exploded! Glass flew 25 feet in all directions including my n my hair. Thankful I was not injured and was home. Their safety department sent a repairman. Are you kidding me?

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Bob Dean
US
Jun 07, 2016 2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ours blew up last week. The repairman was here to fix a burner that wasn't working.
He got it working. I came over to the stove to write him a check. He gave one last go-around turning each burner on and off to test it. When he got to the right rear, BLAM! Cooktop pieces everywhere! Phoro attached shows what we have now.
How about a class action lawsuit against these S.O.B.s.

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Philip007
Oxford, GB
Jan 03, 2013 4:05 pm EST

Try gas cooktop as its much more economical then electric ones
www.gascooktop2.blogspot.co.uk/

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We purchased a kitchen aid stand mixer in the US and brought it to canada. Within the first two months we had problems with it. We contacted Kitchen aid and they advised us that there was no warranty as it was taken across the border. I then was given a name of a repair depot in Edmonton, AB and it was taken their where it stayed for 11 months as they...

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About KitchenAid

Screenshot KitchenAid
KitchenAid is a renowned brand that has been providing high-quality kitchen appliances and accessories for over a century. The company was founded in 1919 and has since then been dedicated to creating innovative and reliable products that make cooking and baking easier and more enjoyable.

KitchenAid's product line includes a wide range of appliances, such as stand mixers, blenders, food processors, coffee makers, toasters, and more. All of their products are designed with the user in mind, with features that make them easy to use and clean. KitchenAid appliances are also known for their durability, with many customers reporting that their KitchenAid products have lasted for decades.

One of KitchenAid's most popular products is their stand mixer, which has become an icon in the kitchen. The stand mixer is available in a variety of colors and sizes, and comes with a range of attachments that can be used to make everything from pasta to ice cream. The mixer's powerful motor and sturdy construction make it a reliable choice for home cooks and professional chefs alike.

In addition to their appliances, KitchenAid also offers a range of accessories and cookware. Their cookware is made from high-quality materials, such as stainless steel and cast iron, and is designed to last for years. KitchenAid's accessories include everything from mixing bowls to juicers, and are designed to work seamlessly with their appliances.

Overall, KitchenAid is a brand that is known for its quality, innovation, and reliability. Their products are designed to make cooking and baking easier and more enjoyable, and are built to last. Whether you're a professional chef or a home cook, KitchenAid has something to offer.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with KitchenAid in the 'Complaint Title' section.

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- Provide detailed information about your experience with KitchenAid. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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Overview of KitchenAid complaint handling

KitchenAid reviews first appeared on Complaints Board on Jul 13, 2006. The latest review Refrigerator: Model # KRFF577KP02 was posted on Sep 9, 2024. The latest complaint refrigerator repair was resolved on May 28, 2019. KitchenAid has an average consumer rating of 2 stars from 423 reviews. KitchenAid has resolved 122 complaints.
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    553 Benson Rd, Benton Harbor, Michigan, 49022, United States
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024

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