Klynu
Reviews and Complaints

The company claimed its clothing was locally made. I purchased two dresses for about $40 each. Upon arrival, the packaging clearly indicated a different origin. The dresses were of poor quality and did not fit. Customer service only offered a partial refund when I requested to return them. After refusing their initial offer, they proposed $32 instead. This experience felt deceptive.

Advertises that clothes are made domestically. The company, based overseas, took a long time to deliver clothes of unacceptable quality. I requested a refund of my $79.88 and a return address. They offered a partial refund of $12, then $20, then $30, to keep the clothes. Communication was only through email. I threatened to complain for a full refund. They provided a costly return address, advising against it due to high shipping costs and the need for tracking. I doubt I'd get a refund. It's a scam! Avoid this company. I've complained to my credit card company, uncertain of the outcome.

This dress is not suitable, badly made and poor quality. I want a refund but have been offered $10 only which is not good enough. I wish for a full refund. Please pay immediately into my account. J Boram. CO10 2FY. UK PAID BY PAYPAL Paradise short sleeved pleated side pocket midi dress. Price $35.09 plus postage $14.99 order confirmation sent from service@sitoofficial.com

I ordered a dress it doesn’t fit and I need to return it I can’t seem to get in touch with anyone or any part of their website connects me to customer service to get a return number for mailing the item back

This was not a cheap dress very expensive and I need my money back

I don’t want an exchange my event for this dress has sense past I need my money back

Thank You Marilyn Castro

I ordered 2 dresses size XL I received 2 dresses size SMALL. I asked for a replacement and was told they would send the XL and the only thing I would be responsible for was the shipping $14.99. Wanted is a confirmation of payment before shipment. I am having difficulty doing that thru Paypal. and it is quite difficult contacting anyone. I need this dress no later than 6/28...Please help, so I can pay the postage and get my dress

Order # 7674090. I need to return the three items they don’t fit right

1) 238147 XL sku WD-896996

2) 228831 XL sku WD-846706

3) 235860 XL sku WD-884331

I need to know how to return them. My email

Is [protected]@msn.com. Or phone [protected]. Please contact me on how to return. Please have Klynu contact me to give me the address and customer service agreement to return the 3 items

Thank you, Vicki Samuels

I purchased 2 dresses in an XL size ...one fit and one didn't. I want a refund cuz the way the dress is cut even a larger size would not work. I have asked for refund info and they won't respond.

I spent a certain amount on an order from Klynu in September, with free shipping. They advertise that their clothing is made abroad. There is no country of origin tag on the garments (isn't that required?) but the plastic bags say Made abroad. The items are not as described. They offered me $20. After I declined it, they responded, How about $48? and said their warehouse is overseas, so it's too costly for them to accept returns. I want my money back. Do I have any recourse?

Company claims its products are locally based but ships from overseas with long delivery times. Despite advertising an easy return policy, when a return was requested, they offered a mere 10% refund instead of accepting the items back, indicating a scam without issuing a full refund.

Quality of the clothing was subpar. The return policy states to contact the customer service area for a confirmation of your return. Had to send multiple e mails before a response. Once I finally got a response, they came back with a $30 compensation (I spent $97) I rejected that offer and asked for a return label. They then came back with a compensation of $64 USD! The site claims they are out of *** but clearly, they are not as the delivery service used was SF-Express which looks to be *** based. This company needs to stop defrauding people. SHUT THEM DOWN!

This is my third request for a return authorization and address so that I can return my order.Sent from my iPhone Begin forwarded message:From: *** Date: October 31, 2022 at 8:36:48 PM EDT To: *** Subject: Order #*** ?10/31/22 ORDER # *** Please be advised that I received my order today and it is not what I expected and would like to return it for a full refund. Therefore, please issue a return authorization and address so that I can return it within 30 days. Your prompt attention to this matter would be much appreciated.Thank you.

I purchased a dress from this company. What was sent is no where near what the picture was online that I purchased. Company only wants to give me $22.00 back on a $55.00 purchase. Also. Their site stated the dress was made in South Carolina when it was actually made in China. The *** allowed by them started at $8.00 and for me to keep the dress. Then went up to $12.00 now they say the max *** of $22.00 and keep the dress. Since it will cost more to ship it back to ***. They are very difficult to deal with send items completely not what was ordered and are fraudulent on where item was made. They wont send me return information which I have asked for every day for 4 days.

I ordered from Klynu after seeing their ad, claiming SC-made goods and 39-day free returns. Order placed on 7/30/2022. After days without a response, I emailed to cancel. Later, a tracking number arrived. Received the items by 8/12, complained about poor quality, and requested a return. They offered a partial refund to keep the items. After negotiation, they agreed to a larger refund, citing return costs. I have the unworn items in the original bag and seek a full refund. Assistance needed. Thanks.

I placed an online order from a promotional ad with a company called Klynu. I ordered 5 women's shirts at a total cost of $168.10 on 7/20/22. (Klynu order number omitted). I never received the order. I requested the order be cancelled on 8/11/22. They did not cancel, and sent me a notice that they shipped the items on 8/15/22. (The courier has not received the package as of 8/17/22 per the tracking number provided by Klynu.) Klynu credited my account for $35.14 for an unavailable item. I am disputing the remaining charge of $132.96 with my bank. This company advertised clothing made locally. The problem is, I think they are from overseas, and are misrepresenting themselves online. It would never take so long to get an order domestically. Buyers need to be wary of this company.

The Klynu website claims its clothing originates and dispatches from an undisclosed location. My order took 3 weeks to arrive without tracking information. The items differed from the website's description, with cheap materials and poor craftsmanship. I contacted PayPal and the company for return instructions. They proposed partial refunds between $75 to $135 to keep the items. Upon finally receiving a return address (absent on their site), I sent the items back at my expense ($14). I was refunded $174 for the items but not for shipping. The products were misrepresented, and I seek a shipping refund. I also want to warn others of this fraudulent site.

I ordered two dresses from a heavily advertised company in July 2022, finding reviews that suggested it was average to deal with. One dress didn't fit, and despite promises of easy returns, the package lacked paperwork and a clear return address, only showing foreign writing and signs of international transit. The company, operating under multiple names, offered me a minimal refund, and I learned many others were similarly dismissed. Their widespread social media presence suggests they'll persist with these unethical practices.

I ordered two dresses from a company claiming to be overseas. They charged my account on 8/3/22 for $79.78. I was skeptical about their actual location due to odd phrasing. Post-order, I found identical dresses under different brands! The dresses arrived on 8/22/22 but didn't fit well. No larger sizes or return instructions were provided. I emailed them and was offered a $12 credit to keep the dresses. I declined and requested return instructions again. They then offered a $24 refund, and later a final offer of $40, citing an overseas return address. My order number was omitted in their correspondence.

I ordered dresses from Klynu, claiming an undisclosed location. On August 19, 2022, my Amex was charged $298.73. I received the dresses on September 15, 2022, which had a strong chemical odor. The return address didn't match any known locations. On September 26, I checked their return policy and contacted them for a refund. They offered $40, then $100, but I haven't received a full refund or mailing authorization yet.

I bought 3 dresses and a sweatshirt from an online store for $163.00. The site claimed their products were locally made and shipped. I received a shipping confirmation email on August 22. By September 1, with no delivery and tracking showing the package still pending, I inquired and was told about their two US warehouses. The package, when it arrived, had Asian writing and a return address from Asia. It also declared the contents' value at $61.00. Seeking a return, the store offered partial refunds of increasing amounts, but I insisted on a full refund, which they said would require shipping items to an Asian address.

The website claims dresses are domestically made, but they're not! I bought 2 dresses. After inquiring about delivery, the company couldn't provide a date. They sent a non-trackable tracking number. I spoke with my bank to retract the payment. A week later, the dresses arrived; one was too large despite ordering small. I informed the bank to return the payment to the company. The site offers free returns, but they wanted $12 to keep the dress. I sought a return authorization. They offered me $20, then $25, but I insisted on a full refund. They agreed to refund upon return. I sent the dress back with a tracking number, but now they refuse to refund due to the chargeback. They have my money, the return postage, and the dress. What can I do? Thanks for your help!

This company (***) has a return policy on their website that states the following. However, upon contacting customer service, they did not issue authorization and kept increasing the amount of $ they would refund (from $16 to $40 after three emails). I do not want a settlement. I want to return the items. They are not what I purchased and do not fit. I would not have purchased if they didn't have a return policy."To make return/exchange service as easy as possible, please follow the guidelines as below:1: Please contact with our customer service to get a return/exchange authorization and return address within 30 days upon receipt. We don't accept the returned package without authorized from customer service.2 : Only if our products have quality problems, we will accept return request.And please allow a little bit color and size difference, this is inevitable.3 : All returned products must be in their original condition, unworn, unwashed, with original tags and the *** protective strip intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.4 : Please return through your local post office to avoid tax and include your filled-out return/exchange authorization form in your return package. Any lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using C.O.D. service.5 : Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 7 business days.

On 8/7, I ordered several dresses in hopes of finding one or two to wear to an important weekend coming up later in the month. After a week, I had not received my order, so called and was told the order was being held up due to one item on back order. The website indicates this is a South *** company so I told them to cancel that item and mail everything else right away. I was given a credit for the item but the order did not arrive in time for my weekend. When the package did finally show up, the shipping label indicates *** / *** with no South *** address anywhere. The items were extremely disappointing! The fabric was almost plastic-like and the fit was not flattering in any way/shape/form. So I contacted customer service regarding this and indicated I would like to return all but one item for a full refund. *** told me to keep the items and offered a $30 refund on 9/8. I replied that was not acceptable, wanted my $220 refunded and to please have a manager contact me. Received another email shortly thereafter offering $50 with immediate credit given. I replied NO that was not okay, I wanted to return the items and expected a full refund like every other reputable company provides for on-line orders. I did not receive another response even after I asked for their address to return the items. There is no address on the website and the only address I have is the return address on the package. I would appreciate any assistance you can give to help me get my money refunded, but more importantly look into this company's "bait and switch" practices. There are many reviews that tell this same story on ***. If any additional info is needed, please contact me at *** Thank you