Electronic Express
Reviews and Complaints

My wife and I have been long time customers of Electronics Express and have always had a good experience with them till now. We have a problem that started 7/15/21 and as of 5/30/22 has yet to be taken care of. On 7/5/21 we went to the Murfreesboro store to purchase 4 major appliances. We spoke with Doug Summers (salesman) and he showed us and we purchased 4 GE Profile appliances. Doug was polite and helpful. I asked Doug about our current refrigerator that was only 3 years old if the delivery people could put it in the garage for us since we were going to give it to someone that needed it. Doug told us it would be no problem and they would to it as a courtesy for us.

Around 7/15/21 the delivery people delivered 3 of the appliances the Refrigerator, Stove and dishwasher. When I told them that Doug Summers said they would move the old refrigerator to the garage, the delivery person said no that he was going to cut all of the door harnesses and dispose of the refrigerator. When I asked him the second time he said he would do it if I gave him and his partner $100. Because I had promised the refrigerator to someone I gave him and his partner the money.

The delivery people got the dishwasher and stove in with no problems. Then when they brought the refrigerator in they didn’t use a dolly or put a pad or quilt down. They just slid it down our hardwood floors in the hallway, dining room and kitchen. Leaving over two dozen scratches and gouges in the hardwood floors. And they damaged the new refrigerator. The delivery people looked at it and said that the company would take care of it and they would call us to set up a time to deliver a new refrigerator and fix the floors.

After a week or so no one called so I called Doug Summers and told him what happened and he said he would get the money back to me and the company would fix the floors and he gave me a number to call. I talked to Christian Gilliam and the delivery center and he set up a time to deliver the new refrigerator and pick up the damaged one. He also said he had people they used to fix the floors and he would have to contact them and it may be a few weeks. Two months later and I didn’t hear anything so I called again and talked to Christian. He said he would check it out. A few weeks later Phillip Barfield from B&G Construction in Chattanooga came by to look at the floors. He said that it would take a couple of days to do the job and we would have to stay in a hotel for a couple of nights. He said when he got approval he would set up a time but it would be awhile because he had a lot going on. After a couple of months we heard nothing. I got a couple of estimates from local flooring companies and they both said it would be around $1200 to do the job.

I called Christian Gilliam and told him I haven’t heard from B&G Construction and could we just use a local company and be done with it all. He said no because they had already paid B&G Construction and he would have B&G Construction call me. This was the end of October and as of today I have heard from no one. No one reimbursed me for the shakedown money the delivery people got from me. And no one repaired or reimbursed us to get our damaged floors fixed. No one from Electronic Express had ever reached out to us to find out if things were ever taken care of. Apparently they don’t feel the need to make sure their customers are taken care of. No one seems to care.

This company takes orders online and charges peoples credit cards for items they don't have in stock or may not be able to get for weeks without contacting the customer! They are holding peoples money across the board. They wait for you to call in and when you finally do they lie to you about your order and its processing time. They don't offer you any remedy except your money back. It's a scam!

I purchased it 2/25/2021 It is a exercise bike they didn't bring it out until 2 weeks later and it was a bike that didn't work and I could also tell it was Use and had multiple scratches they said I could get my money back but that's was also a lie " because I finance it " so they said they would bring me a new one the Tuesday of that next week but I never heard anything everytime I call they would leave me on hold so when I did talk to them on the phone they told me they and 4 at different locations that was also broke and use I also let them know I was very disappointed with their service it's been a month now and I still have nothing I went in the store Very pissed off Only to talk to some rude lady telling me o wouldn't get Anything if I didn't be quiet because I was to loud at this point I Really want my Money back I do t want to do service with you people Anymore I had surgery and I'm trying to build my strength back up I don't need anything else in your store but that

Called about status of electric range we paid for April 25 and she did not know any thing would not give me supervisor this is irresponsible we want range or money back Susan Swenson phone [protected] email [protected]@yahoo.com call us we are not happy with refusal of supervisor and no communication from your company call us

I tried to buy a TV from the Electronic Express Amazon site. They had a Memorial Day sale on a Samsung TV. After I

placed the order, a few days later they sent me an e-mail stating there was a pricing mistake on the site and the

order has been cancelled. Offering an insignificant amount of credit towards another purchase. To which I respond..

Are you kidding me? How do I know you're going to abide to this price? This is why people are reluctant to buy

things online. Because if this happens at a department store, the store would have to honor their prior price as

seen by the customer on the floor.

I had a refrigerator delivered on 3/10/12 that does not work ! This company has customer service that sucks! I have spoken with them on numerous occassions and have yet to have a new refrigerator . The guy that sets up deliveries named Quenton is totally useless and is unable to even feel such simple shoes. As of 3/24/12 I still have not received a refrigerator.

I purchased this tv on December 26, 2008 at Electronic Express in Franklin TN. I did not buy the warranty because my family had always owned Sylvania products. They had a good reputation and a quality product. Imagine my surprise when on September 4, 2010 my television died...no picture, no sound. I never expected to pay the price that I paid for this television and it only last for 18 months.

I contacted the service company and found a very nice person who wanted to help me but it seems that so many Sylvania televisions like mine with a different Model number were being repaired or replaced. It would be a while before they got to my Model number. DO NOT BUY SYLVANIA TELEVISIONS! THEY ARE NOT A QUALITY PRODUCT AND WHEN THERE IS A PROBLEM THEY WILL NOT HELP YOU FIX THE ISSUE.

EXTREMELY dissatisfied...placed/paid for order(Christmas (Xmas) gift) with guarenteed delivery prior to Xmas. Recieved delivery of cheaper/inferior product the day before Xmas. Called Electronic Express (EE) Customer Service (CS) and was instructed to ship it back for replacement with correct product. FedEx failed to pickup return package after 3 days. Brought package to FedEx store and was told that I would have to pay to have it shipped back, as EE FedEx shipping # was no good. Called EE CS again and was instucted again to leave it out for FedEx pickup again...this time FedEx did pick it up. I tracked the package back to EE 4 days later. Call EE CS back to get status of my original order and was told that it would be shipped tomorrow...this went on every other day for over 2 weeks and still no product! Finally I was told that the product that was in stock when I orginally ordered it was no longer in stock...after determining that EE had no suitable replace product in stock, I was told that I would be FULLY refunded. After calling EE CS every other day for another week, the price of the product was finally refunded but NOT the shipping charge. After calling EE CS every day for 4 more days I FINALLY got the shipping charge refunded.