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Knetbooks / GB Rentals Customer Service Phone, Email, Contacts

Knetbooks / GB Rentals
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1.7 6 Complaints
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Knetbooks / GB Rentals Complaints 6

ComplaintsBoard
M
3:47 pm EST

Knetbooks / GB Rentals terrible customer service

I ordered books weeks before my semester would begin and wondered why there weren't showing up. My credit card was charged and I tracked the package to find out mid shipment it said to send back to Knetbooks. I contacted them and they said they didn't know why and I needed to contact UPS, like I was the one who hired them. To get my books I would need to order again, so I did and this time had them expedited and sent to my job. Then I was emailed and told that they were cancelled since the address didn't match. Even though this was the same account and billing address and card as before. Now I am calling them to get someone on the phone and they are not answering (line is busy) and chat doesn't work and they have not returned any emails. They have almost $ 400 of my money and I have no books less than a week before school starts!

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2:06 am EDT

Knetbooks / GB Rentals The worst company ever!

Ordered two books from Knetbooks and all the books were in a terrible condition, they had this strange old smell and were dirty, some books even had some missing pages! I contacted customer service and told them that I want to return everything because of the poor condition and they agreed. I did not want to keep the books because I was afraid that they would blame me. I returned the books and later noticed a charge! When I contacted them again they really did blame me and said that it was my fault and that I did something with those books! I told them that books already were damaged but they did not believe me and refused to refund me! Terrible scam! Avoid at all costs!

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M
9:54 am EDT

Knetbooks / GB Rentals They sent us penalty for $200

I have two kids, who study in college and high school. The prices for the textbooks are very high and we have decided to use the website www.knetbooks.com. We rented and returned all text books on time. And there were no problems at all. But recently we got the email from the rep, who accused us that we haven’t returned one book, which we got from them one year ago. It was lie, but they have sent us the bill for $200. We don’t know what to do now.

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Is Knetbooks / GB Rentals Legit?

Knetbooks / GB Rentals earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Knetbooks / GB Rentals to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Knetbooks / GB Rentals is known for their high standards and safety. If you're thinking about dealing with Knetbooks / GB Rentals, it's wise to check how they handle complaints.

We found clear and detailed contact information for Knetbooks / GB Rentals. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Knetbooks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Knetbooks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Knetbooks / GB Rentals have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Knetbooks.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Knetbooks / GB Rentals has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
W
4:09 am EDT

Knetbooks / GB Rentals They overcharged me for the delay

I took couple of books from the company www.knetbooks.com. I forgot to return these books one time, and they sent me the notification. I returned the books two days later, and the rep told me that they wouldn’t charge me for the first time. I was happy, but when I checked the account, I noticed that they took $137 from me. Seriously, I don’t understand their actions and their behaviour. So, don’t use the website or return all books on time.

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Alyssa Michelle
Myrtle, US
Jul 27, 2023 10:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I returned my book by the the return date and have the drop off receipt to prove it. They are saying that have not received it. That it has ended up elsewhere. Now i will have to pay the purchasing price because they didnt receive it. I used the shipping label that was provided to me. There was nothing else that I could have done. They also have no customer service phone number you can only communicate through email and they don't respond for up to days at a time.

B
B
bpeter18
US
Jan 08, 2016 2:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I recently rented a textbook with this company. The textbook was 6 days late, which I was not aware of. The only email I received was one telling me my card was charged $147 for the full amount of the book. I returned the book immediately. When I called customer service, I was told that they sent three emails advising of when it was due/late, which was not true. The only option is a 50% refund which is ridiculous. I am now awaiting a supervisor to call me.

ComplaintsBoard
R
8:06 am EDT

Knetbooks / GB Rentals They didn't return full refund for the books, which were out of stock

I’m a student and I have been scammed by the company www.knetbooks.com. I booked couple of books through their website and paid the whole sum at once. I waited for the books, but after 4 days I got the letter from the owner. It was mentioned that 2 books were out of stock, so they offered me to wait. I didn’t have time to wait, so I asked to return full refund for these books. The seller suddenly stopped to reply. Don’t do any business with them.

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2:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Knetbooks / GB Rentals Poor Customer Service

While this service does what it says, it's customer service will take days if not more than a week to get back to you about a simple inquiry. Also, what one service rep tells you another rep might deny, so be careful if you use this service. I for one will not be using them again. Too much frustration!

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Overview of Knetbooks / GB Rentals complaint handling

Knetbooks / GB Rentals reviews first appeared on Complaints Board on Jul 29, 2013. The latest review terrible customer service was posted on Jan 8, 2018. The latest complaint Poor Customer Service was resolved on Jul 29, 2013. Knetbooks / GB Rentals has an average consumer rating of 2 stars from 6 reviews. Knetbooks / GB Rentals has resolved 1 complaints.
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  1. Knetbooks / GB Rentals Contacts

  2. Knetbooks / GB Rentals phone numbers
    +1 (866) 870-9186
    +1 (866) 870-9186
    Click up if you have successfully reached Knetbooks / GB Rentals by calling +1 (866) 870-9186 phone number 0 0 users reported that they have successfully reached Knetbooks / GB Rentals by calling +1 (866) 870-9186 phone number Click down if you have unsuccessfully reached Knetbooks / GB Rentals by calling +1 (866) 870-9186 phone number 0 0 users reported that they have UNsuccessfully reached Knetbooks / GB Rentals by calling +1 (866) 870-9186 phone number
  3. Knetbooks / GB Rentals emails
  4. Knetbooks / GB Rentals address
    2373 Palumbo Drive, Lexington, Kentucky, 40509, United States
  5. Knetbooks / GB Rentals social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Knetbooks / GB Rentals Category
Knetbooks / GB Rentals is ranked 71 among 175 companies in the Books and Magazines category

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