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2.5 24 Complaints
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eCampus.com Complaints 24

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eCampus.com Refusing refund for an order canceled on time

I purchased a brand new book from Knetbooks. Once I found out the edition was changed by the professor, I contacted them timely. At this point, the book was not shipped. I requested a cancelation, but the “chat” I formed me that it has shipped and that I needed to wait for delivery. Several days later, the book arrived and I tried obtaining refund and return instructions, but was never responded to.

I called a number to “ecampus” and was informed they are not responsible for the purchase, but will escalate (all this is in writing).

Filed with my credit card company after several months of trying to get this company to send me return/refund instructions and they instead provided my credit card company with false information which they have refused to provide me with.

Customer service is rude. Skye Fister Refuses to provide information or work on my case.

Claimed loss: $295.00

Desired outcome: Complete refund, in the alternative, an even exchange for a book.

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eCampus.com Shipping procedure and book not received

I rented the 8th edition of Introduction to Hospitality and it was shipped on July 31, 2023. As per the tracking information, it should have arrived by August 8, 2023. However, I never received the book even though it was transferred from UPS to USPS and marked as delivered to the customer. Despite contacting the company, they suggested that I file a claim for the product. Unfortunately, I was unable to do so with either UPS or USPS as there was no insurance purchased. Upon reaching out to eCampus.com again, they boldly advised me to file a police report. It is extremely frustrating that the company does not cover the shipping and requires the customer to file reports.

Desired outcome: refund

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Kortni S
US
Aug 16, 2023 12:57 am EDT
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This exact same thing happened to me. Please reach out to me at kortnishafer@gmail.com. I'm amassing emails so I can take it to the media. I am hoping to ensure that college kids like us aren't scammed by them in the future, thank you!

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4:42 pm EDT
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eCampus.com Book renting

"I rented college books from this company, and I received one that was very damaged. I ended up making a slight repair myself to keep the book together so u wouldn't be charged. Suddenly, after I returned my books, I found a charge from them with no communication to me that this would happen. Originally, I thought the book I received damaged had to be the source and I was mad for that along with no mention that I would be charged. I spent days talking with customer service, who the employees were very kind and understanding. I eventually spoke with a manager, who finally sent me pictures of the damage, showing me that it was a different book the entire time. After speaking about the damage, which I couldn't find the source of, I was told that they do offer to give the damaged book back if requested. I stand by, the customer service was great, the company and its practices are horrible, though."

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Kortni S
US
Aug 16, 2023 12:57 am EDT
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OriM, this exact same thing happened to me. Please reach out to me at kortnishafer@gmail.com. I'm amassing emails so I can take it to the media. I am hoping to ensure that college kids like us aren't scammed by them in the future, thank you!

Is eCampus.com Legit?

eCampus.com earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds eCampus.com to be a trustworthy company. Although there's a 37% resolution rate for customer complaints, which deserves attention, eCampus.com is known for their high standards and safety. If you're thinking about dealing with eCampus.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for eCampus.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for ecampus.com can be seen as a positive aspect for eCampus.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of eCampus.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Ecampus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ecampus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a ecampus.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for eCampus.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up eCampus.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Ecampus.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with eCampus.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
  • eCampus.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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9:45 am EST
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eCampus.com Administering Medications Book

I rented the Administering Medications book in August 2022 for a reasonable price, but then found out I needed it for an additional semester. I contacted them about purchasing my rental and they wanted to charge me the full new book price of $170 and would not credit the rental fee I paid towards the book. I found a new book on AbeBooks for $133.00. They are not only price gouging on the book, but treating their customers unfairly. Students don't have money to throw away. I will never purchase anything from Ecampus.com nor will I recommend them to anyone.

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eCampus.com Pamphlets

I ordered the wrong thing and I contacted them for a refund. I received pamphlets instead of what I thought I ordered which was a book and I opened "1" pamphlet. When they received my merchandise back from me and reviewed the pamphlets and advised I wouldn't be receiving any portion of my return. I feel this isn't good business practice as I immediately contacted them when I received the wrong goods. I should at least receive a portion of my return.

Desired outcome: Would like refund

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eCampus.com Anatomy & Physiology& Photo Atlas & Modified Mastering 7/e- Hardcover with Looseleaf package

I returned the package the same hour I received it. it arrived at them on 01/12/2022, but they did not pay me back yet after more than a month since they received it. and the customer service told me that the warehouse is not responding to them yet, and they can not give me any contact information to the warehouse. every time I call they say "wait one more week."

Desired outcome: please refund me.

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eCampus.com Cancelation of order

So I recently tried purchasing the Sandman Omnibus Vol 2 from eCampus.com. It looked almost too perfect to be true. And out of print Sandman for MSRP price

eCampus wouldnt even confirm that they had it in stock after I ordered it. And days later they automatically cancelled my order! Saying that my card was too "inconsistent". Even though that same card has been used to buy hundreds of things off amazon and ebay

This has now caused a lot of my own money to be tied up for nearly two weeks at a time! Not only that I missed my opprotunity to purchase this through Ebay because I thought eCampus had me covered. I will never purchase anything through them again and HIGHLY recommend everyone else stay away from them as well

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eCampus.com portales Spanish book

My freshman daughter purchased this Spanish book (in early August )as it said it included the access code. We inquired before purchase and were told if the product (on receipt) was not what it said with the access code we could return it.
With her tight book budget she made the purchase. The book arrived in fine condition but NO ACCESS CODE. It was not how it was described. We returned it. They received it but did not acknowledge till I inquired.
The experience to get credit for the returned book has been miserable and tedious AND they still haven't refunded the account !
Kacie has said twice she would refund in 3-5 days but it hasn't happened. It is now the end of October and we still haven't received my daughters refund.

DONT order from these folks! Each time I make a follow up inquiry for my daughter I have to provide all the details over and over. Even though the thread is there they will not respond until you have re-entered all your details! They want you to give up exacting their pound of flesh to annoy and waste your time.

I plan to cancel the credit card charge and dispute now through the CC company.

A very dissatisfied consumer. With customer run arounds like this they will NOT stay in business!

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On 08/30/19 I placed a buyback order, which is #7697200 at 11:34am for 3 Publication Manual of the American Psychological Association ISBN: [protected] These were bought when required by a university that has their own Barnes and Noble as a campus bookstore. There is no question that these books were real. The company lied and said the publisher wa...

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eCampus.com excessive fees

I rented a text book from this company. I was late returning the book and was charged a $150 late fee. The book new only costs $127.00 retail. I have called the company on three occasions. Each time I was told by the customer service people that there was nothing they could do about it. When I asked to speak with a manager or supervisor I was told on each occasion that the manager was not there or had just stepped out. I was told I could leave a message for a call back but never received a call back. I am willing to pay a reasonable late fee for the book and need to speak with someone with the authority to help me. I seriously question the company's commitment to customer service if they have customer representative there with no supervision and with no managers ever available. In addition, i feel the company is nothing but a scam to over charge and take advantage of college students.

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amb3312
Mesa, US
Nov 14, 2012 3:25 pm EST

Wow, this exact thing happened to me. Asked to talk to a supervisor and was told the same thing, that he is in and out of the office. I work customer service all day and know that this does not happen, a manager is always available. After arguing with the guy on the phone for awhile he finally agreed to give me back 80% of my fee. I still think that is too high but this company is clearly against it's customers and I will only be recommending and using chegg for now on.

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eCampus.com Fraudulent charges in Kentucky after purchasing from eCampus in Kentucky

I'm not sure if it is coincidence of not, but I purchased a book from eCampus.com which is supposedly on its way. I say supposedly because I read some of the other complaints about fake UPS numbers or books arriving late or not at all. Anyhow, within 3 days of purchasing a book on eCampus.com in Kentucky, someone used my card to purchase $148.52 in fuel in Kentucky and attempted to purchase $130 at Walmart. I have physical possession of my card and it doesn't expire until 12/13 so I know that a card wasn't taken from my mailbox or anything. I believe that it was someone at eCampus that stole my card number and made a fake card. Hopefully they got them on camera at one of the places. Has this happened to anyone else?

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ecampusCS
Lexington, US
Sep 25, 2012 10:22 am EDT
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Hello, Seattle79. My name is Chris Smith and I am the Director of Customer Service at eCampus.com. eCampus.com considers this is a very serious matter. We want to do everything we can to help determine what may have occurred. Please contact me at your earliest convenience at csmith@ecampus.com with any details of your experience.

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I rented a book because the USPS lost the one I rented from BN and they didnt have anymore. So, I went with eCampus since they had 2 day delivery. I paid an extra $15 for 2day shipping and it took me 12 days to get the book. They used the Thanksgiving holiday as an excuse and refused to refund me the shipping costs. When it was time to return it, the...

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I returned my book rental to them on 12/18/2010, this is now 01/03/2011...they are STILL saying that they have not receive my book, and are charging my credit card funds for being late, I called the customer service number and they said it can take 20-30 days to process a return...yet they are still saying I am late with the book...so not only did I pay...

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eCampus.com Non payment for sold books

I sold two books to ecampus in August. Waited a month or so and never received the money. When I contacted them I was told it will take up to 6 weeks. Waited the six weeks recontacted them and was told that the checks were already sent. Told them they were full of it and asked them to send me copy of cancelled checks etc. Then received and email that said, sorry we will reissue your checks, it would take 30 days. Well...I contacted at the 30 day mark...was told that checks would be sent our immediately...no surprise ...still no money. This company should be shut down. I am filing a complaint with our attorney general and sent our flashed to everyone on facebook I know...telling them to pass it on. Somehow this company needs to be stopped.

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eCampus.com Don't do it

I am soooo pissed. If you want to get your school books in a timely manner, do not order from them. I repeat, do not order from them! I did not receive my textbooks until two weeks after I ordered them, which is ridiculous considering I express mailed them. They never responded to any of my emails. Then, when my books did come two of them where the wrong books, its week three. I ordered the remaining books I needed from Barnes and Noble. They were cheaper and came within two days, with free shipping. I will never use ecampus again.

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Mparker20
Draper, US
Jun 03, 2016 8:22 am EDT

I ordered a book on 9/22/10 from ecampus. The description said the item would ship within 48 hours and be there within a week. It is for a college classes and I waited desperately and yet to this day no item has been received. Email them several times though out this month long process and all they say is, we don't know when it will be here, sorry for the inconvenience. It has been a month and I am still with out a book and have asked for a refund, and no refund has been given. Avoid this company at all costs. Horrible experience, bull ### employees who don't give a damn about you, and practically steal you money and ship you nothing on top of lying throughout the process.

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eCampus.com Multiple charges on my acct

First of all from the start of the order is already messy. I didn't know that up to now my agony is still continuing.
First I'm trying to order one book. After I'm done ordering, I forgot to log out. not knowing still log on, I noticed that I have 2 confirmation email that I have 2 orders. Since I placed the order at night, the first thing in the morning that next day, I called and talked about the duplicated order, but the response I got is the order has been shipped. I could not imaging only for few hours, they shipped my order, So I let it go, I will just return the book and I'll be charged with the restocking fee and for shipping . Here I lost already 25.00. When I got my bill from that stupid Bill me later, I was charged for 3 books. Now the problem is that I'm trapped with 157.10 that no ones to accept the fault. Ecampus said that there can't fix it and Bill me later said they can't fix it. Ecampus can't even give me a manager to talked to, since they are helping other customer. Am I not a customer, or maybe lots of complain. they can't even give me their acctg dept. or anything, so how does these companies works screw up customers? Now I wil be ding with finance charges if I will not pay the 157.00.

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eCampus.com These guys- friggin ###!!!!!!

Bought a book, said it was used and in good condition. It was a rather expensive History book that costs over $100 new. Paid these ### $72. Got in probably a week. It had probably 80% of the pages were lined with different colored markers. Of those pages that were marked, probably 75% of the page was highlighted. It wasnt a book that could be used- it should have been tossed or sold at a very low price for someone who knew what they were getting. They cheerfully offered a refund. You pay the postage back, they bill you for the postage they paid AND THEN they charge 15% restocking fee. So, on this $72 book, I am paying $11.04 in postage, PLUS $10.80 in restocking. What a racket. When I complained, they directed me to their terms and conditions. Satisfaction guaranteed...right!

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Kortni S
US
Aug 16, 2023 12:59 am EDT
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This exact same thing happened to me. Please reach out to me at kortnishafer@gmail.com. I'm amassing emails so I can take it to the media. I am hoping to ensure that college kids like us aren't scammed by them in the future, thank you!

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eCampus.com Returned books

I returned a textbook to Ecampus in October and I still am waiting for my refund. I have e-mailed them in November, December, and March and again today. I will make every effort to never go to their website again!

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Haleyhay
North Liberty, US
Aug 23, 2012 11:54 am EDT

I ordered one book and received a different book. It's obvious from the different covers and the isbn does not match. They claim it is the international version but the problems and cases are different. I need my correct version to complete school assignments. This is ###ic. I have contacted the direct seller twice and ecampus twice. The direct seller is insisting they didn't send the wrong book and ecampus isn't taking responsibility for their involvement. If they are going to work with these sellers they have to take responsibility for their fraud. It has taken a week and I still can't get a refund. In the meantime, I have had to repurchase the book elsewhere. I will never purchase from e-campus again. You have no idea what they will be sending you. They rob you of your money.

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diego bowen
Long Beach, US
Sep 02, 2009 11:15 am EDT

What this company is doing is illegal and I know that the Federal Trade Commission has previously fined numerous other dot com's for this practice. As such, I would suggest everyone that has been purposely lied to by this company (or any other) to go to www.ftc.gov and take just a couple minutes to file an online complaint. The link is right on their homepage and is simple to do. If enough of us take the time to do this, we can stop Ecampus from doing to others what they have done to us!

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diego bowen
Long Beach, US
Sep 02, 2009 11:09 am EDT

I purchased two books from them. One order I received a totally different book, different ISBN number from what I purchased. I called them and they said that it was another company that they use and that there was nothing they could do. They advertised one book and sent customers another...thats called "bait and switch" its illegal! The second book, turned out to be an "ebook". No where in the purchasing process did it make this known. This company cheats people using third party sellers.

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LUCKY
Portland , US
Apr 16, 2009 2:00 pm EDT

Don't ever buy ecampus books, ther used books (they CONSIDERED THEM AS good condition, A BIG LIE) FULL OF HIGHTLIGHTS, WRITTING ON THEM, AND PAGES RIPPED. I BOUGHT A BOOK, I WAS SO DISAPPOINTED AT IT. I EMAIL THEM SO MANY TIMES BUT I HAVE NOT GET ANY REPLY BACK. I TRIED TO COMMENT THEM ON THEIR WEB, BUT I AM HAVEN'T SEE ANY PLACES TO COMMENT. I SAW GOOD COMMENTS ABOUY THEM, (BUT THERE IS NO PLACE FOR ME TO COMMENT), THUS I AM NOT SURE I WROTE THEM, NOT VERY CREDIBILITY.

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12:45 pm EDT
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I sold a book to ecampus for 37.00 dollars. It said allow 4-6 weeks for a check to be sent. My book was received 1/20/2009 and today's date is 3/3/2009. I looked on their website and my buyback report says that the book has been received and is in good condition. Yet, no check has been printed. Your telling me that they have had my book since 1/20/2009 and...

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eCampus.com Still not paid for books sold to ecampus

Send three buyback orders in early Sept. 08. They were soon listed on the ecampus site as accepted. Then I never got paid. I sent an email. Received a rude reply saying that it would take 4-6 weeks. On the 7th week I called CS and they told me they had a backlog of buyback books and would put me on an express to get me paid. On the 10th week of still not having been paid, I called again only to be told that it will take 10-12 weeks. CS rep was very rude and spoke so low I could hardly hear her, even though I asked her to please speak up several times. I asked for my books to be sent back to me so I can sell them to someone else. Rude CS rep. said no. I asked to speak to her supervisor, rude cs rep refused to let me. They have two weeks to send me my money or they will be turned into the BBB and sued by me. I will NEVER use or recommend this company to anyone. It will seem like you will save a little money using them, but it is NOT WORTH IT! Esp. don't send them your used textbooks - there are tons of other used book stores online that will buy your books and get you your money that same week. Don't do business with ecampus!

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mtrust
Baltimore, US
Feb 14, 2009 12:13 pm EST

I am having the same problem. Did you ever get paid?

Baltimore
Maryland

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Frequently asked questions (FAQ) about eCampus.com customer service
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Is eCampus a legitimate online bookstore for textbooks?

Yes, eCampus is a legitimate online bookstore specializing in textbooks and educational materials.

Can I trust eCampus with my personal information when ordering books?

eCampus uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the textbooks sold on eCampus authentic and in good condition?

eCampus sells authentic textbooks in various conditions, including new, used, and digital formats. The condition of the books should be clearly stated in the product description.

Is the eCampus website secure for online transactions?

The eCampus website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is eCampus's customer service?

eCampus offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the prices at eCampus competitive compared to other online bookstores?

Prices at eCampus may vary, but they generally aim to be competitive within the textbook market. It's always wise to compare prices from multiple retailers.

Does eCampus offer a return policy for their products?

eCampus offers a return policy for eligible items. Be sure to review the terms and conditions for more information.

Are there any known scams associated with eCampus?

eCampus is a reputable online retailer, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has eCampus been in business?

eCampus was founded in 1999 and has since grown into a well-established online textbook retailer.

Can I trust the reviews I find online about eCampus?

When researching eCampus, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does eCampus offer any loyalty programs or discounts?

eCampus may offer occasional promotions, discounts, or loyalty programs. Check their website or sign up for their newsletter for the latest information.

How does eCampus handle shipping and returns for online orders?

eCampus offers shipping options and a return policy for online orders. Be sure to review their terms and conditions for more information.

Is the eCampus mobile app safe to use?

The eCampus mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

Are there any hidden fees associated with purchasing from eCampus?

eCampus aims to provide transparent pricing, but always review the final price, taxes, and shipping fees before completing a purchase.

Does eCampus sell only textbooks, or do they also offer other educational materials?

eCampus primarily focuses on textbooks, but they may also offer other educational materials and resources.

How can I verify the authenticity and condition of textbooks purchased from eCampus?

Authentic textbooks purchased from eCampus should include the original packaging, and the condition should match the product description provided on the website.

Does eCampus offer price-matching guarantees?

eCampus may offer price-matching guarantees or promotions. Check their website or contact customer service for more information.

Can I sell my used textbooks back to eCampus?

eCampus offers a textbook buyback program, but eligibility and buyback rates depend on the book's condition and demand.

Overview of eCampus.com complaint handling

eCampus.com reviews first appeared on Complaints Board on Feb 13, 2007. The latest review Refusing refund for an order canceled on time was posted on Dec 28, 2023. The latest complaint excessive fees was resolved on Oct 18, 2012. eCampus.com has an average consumer rating of 3 stars from 24 reviews. eCampus.com has resolved 9 complaints.
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