Kohl's
Reviews and Complaints

Awful billing practices, awful customer service. Paid my bill on time but the company processed my payment the next day and charged me a $10.00 late fee. Called Customer Service and they agreed to reverse the late fee since I paid it on time. No apology though. On my next bill, minimum payment quadrupled and there was a late fee added for not paying the late fee they agreed to reverse. Several calls to customer service were met with pretty obnoxious attitudes. The last CS rep said they would continue to add late fees to the late fee they were reversing until I paid it. So they were adding late fees to the late fees to the late fees until I paid the money I didn't owe. No one at Kohl's thought this was totally insane. Finally filed a formal complaint with the Consumer Financial Protection Bureau and am awaiting resolution. BTW I have never missed a payment nor have I ever had a late payment so I'm as far from a deadbeat as you can get. If this is how they treat a good customer, I wonder what they do to people struggling to pay their bills in this economy.
Spend your money with a company that cares for their customers not Kohls.

I recently purchased 2 wallets on Kohls.com for my daughter and I. I received 2 packages today one with my wallet the other contained a silver tank top with sequines all over it. I looked at the packing slip and saw it said my daughter pewter wallet. I called the 800 number to let them know the packing slip listed the wallet but was a tank top. I was told in order to get the correct item I needed to do 1 of 2 things. 1 drive to a Kohls, return the tank top, receive a gift card, come home make a new order use the gift card but pay shipping again as it would be a new order. OR I could reorder on the phone again with the customer service charge my credit card again and then when I had time I could go to a Kohls store and return the tank top and get a gift card for later use. NOT! I was unable to get any help even from managers. I just dont understand why I have to run all over town to fix their mistake. This will be the LAST time I use Kohls online or in person. They are very much against good customer service. Most businesses will send you the correct item right away with a return label to send the wrong or damaged item back.

Well, I worked at Kohls for almost a year and when It first started my E3 would constanty call me other girls names. I corrected him over and over and over again and this is how the converstaion would go.

"Sarah you need to do this"
"Oh did you want me to do it or did you want me to get Sarah?"
"No you"
"Oh ok because my name is Ashley."
"Ok Sarah..."
And then he would just walk away.
He would also call me random other names and other names of girls that worked there, but only when he didnt approve of something I did he would call me by my name..
When I first started working there I was only trained for the register, and I would start with around 20 hours a week. Then school started and I decided not to go that semester and more people were giving away shifts and I was also trained to do the fitting rooms so I was gettting full time hours after I took every ones shifts. Then right around the time they hired 3 new employees I noticed that my hours were drastically cut down to 9 hours a week.. and the new employees had over 20.
I was really unhappy about that and started looking for another job right away.
Also what bothered me was the lack of respect in the store, the employees were constantly fighting and making others choose sides and it would go as far as fighting and keying others cars. They would also write nasty things about each other on facebook and bring all the drama into work the second they stepped in the door, and would always say nasty things into the head seats for everyone to hear, and infront of customers. I think everyone in the store wanted to have the last word and cared more about sounding "bad ###" than respectful. Thats why I do not recomend working at Kohls for a long period of time, it's a good first job but not long term.

There is a huge issue in my workplace. Our 01 blatantly degrades supervisors, managers, and associates. Including but not limited to (swearing, threatening, talking trash behind others backs to other associates. Case in point; 1 instance Quote: "you are a waste of my payroll", 2 instance Quote: "Your a worthless piece of ****". The list could go for miles. One girl called Human Recourse's, one week later 01 sat her in her office, threatened her job, and told her that she could do whatever she wanted in her own store. What do I do! Literately she has made a grown 34 year old woman break down and cry because she was under so much duress.

You know what I don't even care about my job anymore, something has to be done! NOW! I work at Kohl's store 1390 in Riverside CA. This is a corporation! How can I fix this? Help me please, help the people I work with.

I am 63 and my mom is 87 and we shop at kohls in faifield ct. they have no carriages. How do they expect us to buy anything. I cant put stuff in a plastic carry, how do you fit anything in there. Most old people also need carriages to walk better when they are purchasing. You are going to lose customers if your carriage problem is not resolved. I have walked out of kohls twice now because they dont have carriages. I have noticed that other kohls customers walking around in the store are griping about the same problem. please look into this matter, thank you!

I visited kohls in hendersonville tn. on may 20th. It was my husbands birthday so I was picking up a couple things he wanted. I purchased a metal cooler that was on sale for 164.99 and the antigravity lawn chair on sale for I think about 55.00. O also purchased two shirts for myself 4.00 on clearance. This was a very busy day and I was on my lunch break so was really in a hurry. I didn’t realize that the lady didn’t give me my kohls cash till later that night When I called the next day they pretty much said too bad. Customer service is really bad at kohls.

On 6/9/2011. Location: New Albany, Ohio 43230. Kohl’s Store #0329. Decided to go shopping at this Kohl’s department store, which was not my normal location for shopping. However, while I was shopping with my son, I needed to get through a group of customers socializing taking up the whole aisle. Well, I figured that I would wait a few seconds and one of them would notice that I needed to get through. This never happened, eventhough one of the male customers was slightly turned in my direction so he was aware of me standing and waiting with my stroller so I could get through. I was actually on my cell phone, talking to my husband when I said “excuse us”.

They preceded to move, but with a stare like I had done something wrong to them. Then I returned back to my phone conversation, I hear the male blurt out “We weren’t in your way, ###.” And I repeated exactly what he said back to him. I then decided to leave the department, as the group just stares. By then, one of the Kohl’s associates comes the male said that I cursed him out, during this time the rest of his friends leave and go to another department. The associate says, “I’m going to call security and ask for you to leave the premises.” While the male that called me the ### said that he was going to call the police.

I told him to call, and that I’ll wait, because I knew that I was telling the truth as to what had happened. I explained to the associate that I wouldn’t dare curse with my kids in my presence. And that the word that he used wouldn’t have been a word of my vocabulary. By this time, I just wanted to drop the clothes that I was buying and just walk out. But I went to check out instead. Then Kohl’s security comes and pretends to be looking at jewelry until I paid for my items. As I look to where the male customer was I had the altercation with, I noticed the same associate talking privately with him.

What bothers me about the situation that encountered on this day is this: Not one Kohl’s associate came to my defense to see if my son and I were okay. My assumption is this, I’m a African American and the male customer was Caucasian. This automatically triggered to the associate that I was in the wrong which I knew I wasn’t. Her statement “I’m going to call security and have you removed from the premises.” Not even knowing the story as to what led to the altercation. I’ll never EVER shop there at Kohl’s again. They need to learn how to correctly deal with situations like this.

For the record, Kohls Department stores and associates, not all African Americans are liars, stealers and/or mouthy as perceived to be. Some of us do have alot of class to ourselves, money and a education. There can be Caucausians in the world that are ignorant and just observe things as one-sided. This situation was one of them.

I'm a Kohl's employee. One particular night, my fiance had purchased an expensive item but forgot to use her "Kohl's Cash". The assistant manager, Marissa, told her to go to Customer Service for an adjustment. She did just that, but the customer service rep, Lori, flat out refused to make the adjustment, and was VERY RUDE AS WELL! My fiance then told her she needs an attitude adjustment if she wants to work in customer service, to which Lori replied, "DON'T TELL ME WHAT TO DO!" So my fiance had to go back to the register, where they had to do a refund, then ring up the purchase again. I didn't think much of it at the time, telling my fiance that Lori is rude to EVERYONE -- employees and customers alike.

A few days later, I was called into the manager's office (Tori), and she proceeded to accuse me of negligence in my work, first telling me I was leaving work early, not helping my coworkers, then that I don't finish my work and leave some behind for the day people. Little did I realize at the time that Tori and Lori are good buddies. That tells me this -- LORI'S RUDE BEHAVIOUR AND POOR CUSTOMER SERVICE SKILLS ARE CONDONED BY MANAGEMENT AT THE KOHL'S IN PEMBROKE! Not only that, but Tori also told me that my fiance is NOT ALLOWED IN THE STORE WHILE I'M WORKING, BECAUSE SHE'S "A DISTRACTION". This is total BS!

A few weeks later, my fiance drove me to work, and then was shopping for a dress in the Women's Dept. I work in the Men's Dept. However, Ryan, the assistant manager, came up to her, asked if she was done shopping, then TOLD HER TO GET OUT OF THE STORE! THIS KIND OF TREATMENT TO CUSTOMERS IS UNACCEPTABLE! We've spent hundreds of dollars in Kohl's, but they obviously don't care!

Just recently, the other assistant manager, Tom, spent a great deal of time FOLLOWING MY FIANCE AROUND THE STORE -- EVEN WAITING OUTSIDE THE LADIES ROOM! He didn't say a word, just followed her around -- a form of SILENT HARASSMENT!

I decided I had had enough and after 4 years of loyal service, made the decision NOT TO RETURN THERE AGAIN! I am going to miss my coworkers, as well as my supervisor, Anne, all who were very, very nice.

Bottom line: THE PEMBROKE KOHL'S CONDONES RUDE AND NASTY BEHAVIOR BY THE BEAST IN CUSTOMER SERVICE! DO NOT SHOP THERE!

I only used my Kohls' Credit Card on special occasions, paying off the charges in full before receiving their invoice. On 7/23/11 I logged onto its Web Site to order a gift card for $150.00 for our grandchildren to buy their school clothes. The charge immeditely showed up as a debit, however, I received an email, that the order process is being delayed without any reason given. Being curious why it's bein delayed, I contacted Kohls and after two transfers was connected to [protected], its "Corporate Fraudent Activity Department". I then was intensively investigated by them asking my DOB, SS#, Address, my and our son's email addresses and his name. Only after going through this degrading process, was my Gift Card Order accepted and sent on to our son. I never defrauded anybody, and Kohls did the investigation in very poor taste, assuming that all of its customers are criminals. They should be sued for invasion of privacy and failure to disclose their procedures.

My mom and I went shopping at Kohls. We experienced bad customer service in the past numeral times and this is the last straw!

Here is our story:
My mom went to the jewerly department and returned earings that she bought on sale. She recieved about $60.00 back. Then we went shopping for about an hour, bought our stuff, but decided that she really regretted returning them. We went back to the jewerly department and the lady there was extremely rude. She told my mom that she would have to buy the earings for $100, when she just returned them only an hour before! Jeez! The lady's tone was really bad also. It was like that she didn't want us their to shop and look around.

Also, she was extremely ticked off that my mom was wishy-washy about which earings she wanted to buy. She couldn't decide what she wanted and was taking only about 10 minutes of her time.

The lady explained that she could only give my mom the current sale price, instead of the discount price, which was fine on my book; after all it's company rules. That was fine on my book. My mom is not from this country so attempted to haggle which was going on for about 5 minutes. Well, the lady had the audacity to look at me straight in the eye and said in a menacing voice, "Explain to her that I cannot do that."

If the lady was nicer about her inability to give my mom her deal, my mom could have spent a lot of money on different jewerly.

The lady wasn't just rude to us. There was two other people that were waiting for her and she gave them the cold shoulder. I think they left. When they asked for help, she told them so coldly, "I'm with a customer right now. I will be with you shortly."

On her name tag said that she worked at Kohls for 10 years or so. I cannot believe she kept a job that long with her attitude!

I had been followed by security in the women's department at Kohl's one to many times. I confronted the woman and asked her if she worked at Kohl's because I knew she had been following me. She laughed unusually loud. I asked her to return my items to the proper rack because I was leaving. I was very upset and insulted. I decided to call the store manager and ask what I was doing wrong. Here is a list of his comments: You have to believe me, we have no store security. We have store security but it is a man. We have store security but it is a man and it is not me. I am telling you the truth, we have no store security. Are you sure you were at the St. Peter's store? Repeat three times. And my favorite, IT WAS ALL IN YOUR HEAD.
My comment to him - If I believe you then I have to say it is dangerous for women to shop at your store. A woman in your store that was not an employee repeatedly followed me. He had no comment. He then asked for a description of the women: 5' 3", medium build, Capri pants, very short hair, 55 to 60 years old, heavy sandals - I forgot to mention severely dry skin and that I was raised in a police family.
I will cancel my Kohl's charge and never go back. Why would I. I am still upset.

I purchased earrings at Kohls that were marked as ¼ carat diamond and 14-carat gold. When I took them home and put them on, my ears turned red and I realized the stems weren’t gold. I took them back as Kohls advertises they take back anything anytime. They told me the diamonds didn’t test real so they can’t take them back. I couldn’t believe it! I am not a jeweler I wouldn’t know if the diamonds were real or not, but I do know that is the earrings they sold me. Apparently they are not gold and not diamonds. I feel cheated.

I purchased some items from Kohl's which totaled $57.59 before tax. At the time they were giving $10 Kohl's cash for every $50.00 or more that was spent, so I received my $10 Kohl's cash. The same day I went back to exchange one of the items I purchased and I was told I would have to do a return because the item I wanted to exchange was more money then the new item. So they returned the one item which was $29.99 before tax, and then rang up the new item which was $24.99 before tax. About a week later I went in and purchased a shirt for my husband and handed the cashier my $10 Kohl's cash, when she scanned the Kohl's cash coupon she told me it was voided because I made a return which changed the amount that I spent. So I went home and totaled up my receipt of the original purchase, minus the item I returned, and added in the item that I had replaced it with. The total amount I spent was $52.59 before tax! I had still spent $50 or more which would earn me my Kohl's cash and they voided it out! It is a scam, and I honestly have no desire to spend another dime at that store. I am not going to drive back there just to argue with someone over my $10.00 because it is a waste of gas, and my time. This shouldn't have even happened in the first place!

I have filed a case with the eeoc back in Sept 07 I was just fire on 2/4/08 for basically no reason they said in the write up that I did not do what was asked of me which I did and have e-mails to prove it, they said I used unprofessional language by using the word coward and for pointing my finger at the store manager for telling me to (shut up) This was a plan by my supervisor and the regional manager and the district HR manager to push me out they have tried on many occasion to make me quick and pushing my buttons now we have a new white manager she has teamed up with the rest to get me out of the store. I have been on write ups for situations that were ok'd and still been written up for them. I have constantly complained through the chain of command and been punished for it and singled out. I had peers ask for my help and they were told no James will not be a good source to help. I have never been asked to attend a mangers development class or round table but white peers who I have been there longer than and more productive than they are were asked and sent to these classes. My district manager and the regional manager and hr manager all three have a past relationship from a previous company and there fore I believe my complaints against my manager were not taken seriously. There is a situation where I told my manager a shoplifter's mother who was black wanted to speak with him about the case and to see if the charges could be dropped he said no. Now another case same situation the family was white and he told the loss prevention supervisor in that case was told to drop the charges. I then caught an associate that came with the new store manager from another store stealing; on 2/1/08 I got her live leaving the store with shoes she did not pay for. Now she is back at work after the blacks I caught stealing got fire and could not return there is also a case in which a white female got caught stealing and her parents complained and the charges were dropped so she would not have a criminal record. Blacks asks if I can drop charges the answer is no but this white female they gladly drop charges. I CAN NOT AFFORD A LAWYER AND ALL WANT UP FRONT PAYMENT. Now the EEOC has pushed me away due to them trying to cover up wrongdoing by there employees and not investigating my case and solely going on what Kohl's had told them.

Kohl's has an interesting way of rewarding its frequent credit card shoppers. It gives out Kohl's Cash. But, beware of the manner in which they apply the Cash to your purchases. It is criminal!

Instead of applying the Cash as a tender (payment), Kohl's uses it as a discount BEFORE other coupons are applied. All other retailers who say you have $10 off something, actually give you $10 off at the END of the transaction. It is applied toward the bottom line payment. Kohl's does not.

My purchases totalled $19.89 after using a 20% off card they mailed me. When I tried to pay that $19.89 with two $10 Kohl's Cash coupons, all of a sudden I owed THEM $2.62 more. Interesting accounting methods.
Also, they send out these Percent Off cards supposedly to frequent shoppers. But, if a customer shows up in the store without one, they give that person a scratch off that is often better than the cards mailed out. What is that about?
The Kohl's Cash promo states $10 in Cash for every $50 purchase. I attempted to separate my items at checkout so that I would have multiple $10 coupons. The cashier told me not to bother - that I would get one for every $50 I spent. So, my total that day was $101.87, but only ONE $10 Cash certificate was awarded. Either incompetence or outright lies!
About once a year, I get so mad at something Kohl's does - usually because an employee gives me incorrect info or a product doesn't hold up, that I decide not to shop with them again. Somewhere along the way, I must forget and back I go. But, this time, I am done! No more shopping at Kohl's. I'm going back to Macy's for everything.

I recently purchased a pair of Middletown Gray/Purple shoes by Zoo York from Kohls. The shoes are clearly labeled "Skate Shoes" in the shoe section, but after skating in them for about 30 seconds, a hole ripped in the side and cut my foot open. I've never had any problems with other "skate shoes" doing this before, and now I'm unable to skate because of the shooting pain in my right foot, caused by these poorly made shoes. I would like a refund for them.

A Kohl's employee hounded me into getting a credit card that would give a 15% discount and I stupidly gave in. I never went back to Kohl's again. After receiving my first statement, I made my first payment and never made another purchase or received another statement. 8 months later I get a call from the collections department indicating that I owed late fees and interest totally twice my original purchase. I was flabbergasted. Apparently, they could not cash a cheque from Canada (where I live). They made no effort to inform me of this until my account racked up 8 months of fees when they could charge late fees on top of late fees. This has to be illegal.

I called customer service about my bill and was given wrong information. I called again and there was no report that I had called before. Went around like this four or five times. Got charged interest and penalities that were not my fault because of wrong information given to me by the customer service representatives so I closed my account. I looked at my credit report and Kohl's had reported that they closed my account due to late payments. I called them and told them that I closed the account and I wanted it reported correctly to the credit bureau and they would not do it.

NEVER WILL I HAVE ANOTHER KOHLS CHARGE CARD!