Kohl's
Reviews and Complaints

Right on I work for Kohls. And that's all we ask of our customers is to appreciate more that when were closed we mean it and u can always come back cus the people at registers have to count down all of them so if their are scragglers. It deducts time they could have gone home sooner

I have to say that if anyone was being rude, it was you Jill. You have no business being in the store after it is closed. Start shopping a little earlier.

While nothing gives the manager the right to be rude. Saying we bought $300 worth of clothes does not really give you the right to stay until you are done shopping. If after closing you were still in the Dressing Room, I can almost guarantee you were not out of the store until at least 20-30 minutes after closing.

There is a reason that stores make announcements that they are closing in 15 minutes, 10 minutes, 5 minutes. That $300 in clothes you bought probably cost the store at least an extra $300 in direct and indirect expenses by you staying. Not to mention the several employees who after a long day at work would just like to go home.

I believe there is racism going on at Kohls. Ive been going to the one in my local town several times with an american friend. Today, I went with my hispanic friend and an employee kept mysteriously eyeing us. She was pretending to fix clothes, but was eyeing us while my hispanic friend was looking for a greeting card. She also came up to us multiple times engaging in meaningless conversation... "Oh your looking for a card now..". I've never shoplifted and neither has my hispanic friend, I feel we were being singled out because I was with a Mexican. Another hispanic friend also told me of a similar experience at the same store. If you are eyeing someone based on race alone, yep that sounds racist to me. What do they think, all mexicans go there to shoplift? I'm never walking into another Kohls store again! They've lost all my future business, and I will be sure and tell everyone what happened.

Look sir if you daugher has mental problems then as a father you might wanna be more carefull as to what you let her do. if the loss prevention person acussed her of shoplifting is because he had proof of it. I dont know if people realize this but we are in a quite advanced time and store and fully protected with video cameras that zoom in-out move around and all that stuff so people just need to stop shoplifting.

NO SECURITY IS GOING TO MAKE RACIAL SLURS. BESIDES SECURITY MUST OF HAD A REASON TO PICK UP YOUR DAUGHTER.THERE IS NO WAY HE SAID THAT. I THINK U ARE MAKING THAT UP FOR EVERYONE TO FILL SORRY FOR U.
I DON'T.

Everyone at Kohl's is a racist because a security guy from a third party company threw out a racial slur? That sounds... businessist...to coin a word

Don't get me wrong, I hope the dude gets hit by a bus. Racism should have died a long time ago and this guy is due for his darwin award.

But to lump everyone in with something that one dude said? In a way you are perpetuating what you are fighting against.

An unknown perpetrator has accessed my personal account information and has been making charges, whether in the stores, or thru access of a credit card is unknown. This charges are being made in my name, and this is my statement that I, Mary A Charrier, do not have a Kohl's charge, have not applied for a Kohl's charge, and will NOT be responsible to paying any such charges accumulated in my name, address, or social security number. A fraud alert has been placed with the three major credit reporting bureaus. Date of this posting, 8-13-09.

If you really never made this purchase then call the FRAUD dept at kohls and they take care of all of that. Now, I'm assuming you did make this purchase and you just FORGOT. No one's fault, but your own. If you make a purchase and don't recieve a statement, wouldnt you call and ask like any other responsible adult who understands bills, for another bill? This situation is no one's fault, but YOURS, DEAL WITH THE CONSEQUENCES and learn your lesson.

You...know you could have returned them...right?

Like...Kohl's would have exchanged them for you, for another pair...they take just about anything back...

I had the same thing happen to me. It was before christmas when I sent it out and they told me it would be a month and a half because of the holidays, it was completely fine! It was an anniversary present and I really wanted it back, do naturally I was counting down the days. It was 6months before I got my ring. After several phone calls and "it should be in next week"s it took 6 months to come back THE FIRST TIME. I was fine and just exited to have it back. Someone called and I came all the way to the store (I loved 30mins away from the Springfield store and I live in Fairborn Ohio) only to have a manager greet me at the counter. He then said "I dont know why they called you before they looked at it" and my ring was distroyed and melted. I had to get another ring at same price, which I wanted the same ring... But of course, they had no more anywhere... So I ended up with a ring cheaper than the one I had got 15%back off my ring and a completely different ring, wait for it... After 4 mo tha waiting for that one to come back from being resized. Very sad experience and it ruined my financés beautiful gift to me on our 5 year anniversary. And after all that I didn't yell or complain, just will know I won't go back to ask them to send this ring away for anything. We should've went to Kay's.

You don't have to be paying interest on the item on your Kohl's card, first. You could have paid the item off in full. Second, as a jewelry associate at Kohl's, I can tell you that I am specifically instructed to tell customers that it will take no less than 8 weeks to get a ring sized. There are, of course, times of the year where it will take less time and rings may come back in 3 weeks. However, Mother's Day, Christmas, Valentine's Day, etc are all WICKED busy times for jewelry and that means lots of rings to be sized. For future reference, you can order the size you need online and only have to wait for shipping time, not sizing time.
I'm sorry that you've had to wait so long for your ring, but the associate should have told you up front how long you would have to wait. I can tell you that I would usually be the last one to defend the company because they don't treat their employees well, but I will tell you that it's not Kohl's fault your ring has taken so long to be sized. Do your research and post a complaint against the company that actually does the work. Since you said the ring was over $900, I know that you didn't have to even pay for your ring to be sized, so don't complain about the time it's taking. You wouldn't want the company doing the work to rush through every job and have awful quality work would you? Even if it meant getting your ring back in four weeks versus 8?

Mother's day is one of the busiest times for the jewelry department, Kohls has over 1200 stores and an entire online shopping community that depend on this one vendor. You are not the only one and by the way when a company like Kohls establishes a multimillion dollar contract with a vendor they can't just dismiss them. There was probably a huge influx of rings to be sized it is the same way at valentines day, I am sure that the Jewelry associates are doing their best but in the end if you are the 50th person in line at the doctors office no matter how many times you say "when will it be my turn" you continue to be the 50th person. . . sorry but that is reality.

Hey this just happened to me and I too cancelled my card. I paid off my $1100. bill so I could have enough credit to go back and spend more. My daughter and I were told my card would not be good for 10 days! I was scowled at by the manager and she was rude and ugly to me and my daughter. Just to make her day after the associate voided out the bill, without asking me, I just had her ring it back up and put it on my daughter's card. Hello. I have figured this out, they don't want cards paid off each month, they want the interest on the credit. I realize they are aiming for different customers than the pay as you go shoppers. I got great deals, but why send me a "gold card." if it really does nothing but give the retailer the opportunity to send more coupons? Hey I'm a happy girl and can always shop my heart out at Macy's.

$500 dollars a month is chump change, frankly. The discontinuation of your shopping won't affect anything. On slow day, my store rakes in roughly 60 grand. That's per day, not week, not month. We're doing very well for ourselves, thank you very much.

Thanks, Eileen. I appreciate that. This site really is an example of civility and friendship. I get the feeling some people don't really like the environment but I just don't see that.

I agree with Eileen. There's a lot of wisdom on this site. You may not always like it or agree with it but as a whole it's very useful.

Maybe you shouldn't have tried giving Kohl's over $1100 dollars in two days. Damn!

MC, it isn't bait and switch. You're stupid. In fact, just last weekend at the Kohl's I work at, I gave three customers more expensive items because we didn't have the cheaper one - FOR THE SAME PRICE AS THE CHEAPER ITEM.

"I want the Cuisinart panini maker."
"Sorry, we don't have that, but I can give you the George Foreman panini maker, which has more features than the Cuisinart one and is worth $70 more, for the same price."
Deal made.

"I want this Coffee pot."
"We're currently out of stock, would you like this more expensive model for the same price?"
Deal made.

"I would like this steam mop, but don't see any out here."
"We actually sold out of that item yesterday, but I can replace it with the better Shark steam mop for the same price, if you would like."
Deal made.

Quit your [censor]ing. Seriously.

Today..I just got screwed by Kohls as well! Googled Batman Wall decal. (Go ahead and try it today). You will see that on the Googled Sponsored Links it advertises this product for $9.99. It's also a link to the Kohls site. So I clicked on it to order. GUESS what the price was? $48.99.

Been on the phone with Kohls customer service..and corporate. No apologies. One rep said, "if we can see the google page and see it for ourselves, then we will match the price. But we are not allowed to see the Google screen. So we can't."

Another rep said, "There are people out there that posts that and they are posting things like that which are not affiliated with us. So it's like a joke."

Corporate said, "I can't do anything about it. My computer will only give you free shipping."

The breath of fresh air was I had a manager at the store say, "I tried calling on your behalf and they said that sometimes an ad is placed out there to LURE you in. I personally think it's [censor]ed and I told them that they just lost a customer because of their no help in price adjusting. They also need to take note of their FALSE ADVERTISING."

SO..for all you Kohls employees out there that think your company is this great wonderful business...you are being DECEIVED.

IT'S BAIT AND SWITCH ALL THE WAY.

OMG! I can't imagine how the store could have ran out of item that was specifically ment for YOU! The horror of it! It must be bait and switch cause you and you alone were they only person who saw that ad and wanted that item! SOOOooo, they MUST not have EVER had that item there!

I attempted to purchase a USB turntable advertised 10/11 at 12:20pm 10/11. The telephone flunky advised that the $69.99 item was sold out, but offered two options: $99.99 and $249.99.

Bait.

Switch.

###

(I'm sure Best Buy is really hurting from your lack of patronage)

Gah, you customers and your cries of "false advertising!" and "bait & switch!" It's like your mantra. I'm surprised you didn't threaten to call the Better Business Bureau; I'm sure that's next on your to-do list.

Let me enlighten you - there is fine print in damn near every ad or flyer like those, and I'd be willing to bet the flyer you're referring to had it too. I'd venture further by guessing it read "offer not available in all stores" "offer limited to stock on hand" or something similar. Smart companies always include legal disclaimers to cover their ###. With that said, your claim of false advertisment is WRONG.

Additionally, bait and switch is when an item is advertised, but not available. Never was available to begin with. So when you go to purchase said item, you are told it is out of stock, and you are offered a "better" but more expensive product. You are "baited" with the original item, and the store "switches" the item with something more expensive. When you when into Kohls, they didn't try to upsell you, did they? Nope! So again, with that said, your claim of bait and switch is WRONG.

You should really take the time and learn the phrases you so flippantly throw around.

Lastly, I'm sure you have noticed, Kohls is a rather large corporation. Individual stores have no say or control in regards to what is placed in their ads. It's a shame you can't figure out how to purchase something online; it would have saved the sales associates from one less clueless drone of a customer.

You know what's funny? Those ads? They don't apply to every single store! Not every store you go to is going to have the same stock! I work at a smaller Kohls, and we get less stock than bigger Kohls. It's not so hard to believe that maybe they sold out of the stupid earrings you wanted. Is it our fault that everyone wants the same cheap items that are in the sales flyers?

They advertise good deals, yes. But it's -so- easy for an item to sell out quickly. On most advertised sales days, we've already sold out of the stock we had, and must then listen to customers ### and moan about how we don't have what they need. We do our best, and we call around to other stores to try and find the items that customers want, but that takes time, and you have to be patient...

I apologize for the fact that you couldn't find it online. Perhaps it was a simple error with the website, that happens you know. Maybe a misplaced link? No need to get so upset about something that is hardly the store's fault...

You should be glad that the associates were so polite with you, rather than upset that they didn't have what you wanted. It was no clever plot to make you angry, I promise.

people people just because things are in the ad doesnt mean its in store just for that sale ! its in the store all the time just because you chose to purchase it for that ad doesnt mean its there just for you when u feel like geting it. the ad is printed 3 months in advance. get real get a life

I agree! I also work at a Kohl's store and what customer's don't realize is that we have these items for sale BEFORE they are in the ad. Sometimes they sell out. Get over it. It's not our fault. It's not as if we print the ads at the store and are like "Hmmm...what can we put in that we don't have?" It's just as frustrating for the associates when we run out of an item in the ad because we have to deal with the customers that rip us new ones for something that isn't our fault!

I work at Kohl's and the sales flyers are printed months in advance. It's not our fault if we sell out of the item prior to the ad coming out!

starfall56, There are a handful of situations where we use 'Yes we can', but altering BOGO items is a big no-no. if corporate catches you guys doing it enough times, you can expect a nasty audit and consequences

Well, even though you misread the sign, Kohl's still should have honored the price for you or given you a smaller discount for the inconvience. That is part of our "Yes We Can" policy. I'm not sure why the manager blew you off, or why the employee at the register didn't give you some kind of discount, but that would NEVER happen in the Kohl's I work at. Let me be the one to offer you a sincere apology on behalf of the Kohl's you visited.

You read the fine print to almost everything else, I'm sure, so learn to do so with a sales sign.

maybe wilma spilled coffee aare there and thought it read includes gold toe with silver linings.

when your with the flintstones have a yabbadabba grey old tim.

bam bam bam

Gonna agree with dude1990 here. You gotta open your eyes and learn to read. I mean you managed to pick out the ONE kind of sock brand that was excluded.

I disagree with you because just put your self in their shoes. If the store is putting all other socks on sale except for gold toe, WHAT? DO YOU EXPECT THEM TO PUT ONE SIGN FOR E-VE-RY SINGLE TYPE AND STYLE OF WOULD YOU PUT A SIGN LIKE THAT THAT INCLUDES ALL EXCEPT FOR GOLD TOE. DO YOU even know how much work is to scan EVERY single item to make a sign for each and every one of them and the amount of time and paper that would take. If they had to do that they would need ad set workers over night every night just cheking and adding ads for every item, do you even know the ammount of customer that take the signs with them to the registers just to make sure that the their price is correct. HELLO JUST READ THE SIGN it explains everything (item) that, that sign includes the sale, percentages, etc. Next time just read carefully and when they are for just some styles on the sign says which styles by a description or style number which you can find on the lable of the item where the barcode is. just educate your self and accept that you are not always right and that you can always learn new things.

example sign thats good according to you.
all styles of the following socks are on sale now hanes, croft & barrow, adidas, jockey, columbia, ________, ___________, __________, ___________, ______________, ___________, _______________, _____________

I was charged three times for one purchase. I called the customer service and they said that i would have to clear it with my bank. They didnt do anything to refund my money! Never going to shop at Kohl's.com again! Total ripoff.

Clearly it wasn't the fault of the department store. Their credit servers were down, which happens at any shopping website frequently.

Kohl's always asks for your SSN to verify your identity when calling. You can always tell the person on the phone that you aren't comfortable giving them that information and they will ask you a different set of questions.

From what you are describing, it seems that the Kohl's credit servers where down at the time you were trying to make a purchase, which is why your charges were denied and since you tried to pay multiple times you were charged multiple times once the servers were back up. If the charges were allowed to go through you would have been refuned your money without question.

Kohl's never does giveaways like that. It was a scam of some sort. The only survey we should ever offer you to take is a simple survey that prints out with every receipt with the url which is a tell us what you think survey.

I love how customers think it's the company's fault when THEY make the mistake.

why do you think we should accomodate YOUR mistake? you admited the error was caused by you, not kohls! i get so sick of customers coming into the store with thier expired kohls cash and expired coupons and throwing a tantrum like it is our fault you were too lazy to read the expiration date. and dont use the excuse "i was out of town" cause we get tired of hearing that one. would you dare go to borsheims with a christmas ad in the month of july and expect them to honor the sale? i dont think so.

READ THE COUPON THE DATES ARE THERE FOR A REASON ! IF YOU CAN READ WHAT DOLLAR AMOUNT THE COUPON IS FOR YOU CAN READ THE WHOLE WRITING AND LOOK AT THE DATE IT EXPIRES !

They don't have enough employees to be careful. The workers are pushed to get things done a record speed. This causes mistakes to occur.

thats why things are so cheap there.

Very well said Aidan. I agree 100%.

It's very possible that when you stepped into the store, they were still in the process of adjusting the signing for the items. Did you know that with a store the size of most of our stores, it takes several hours to change over all the signing? And all of our available floor associates are out there flipping signs, so as to get it taken care of as soon as possible. We try to stay out of your way, and we do as much of it while we're closed as possible, but sometimes ads set during the middle of the day.

Also, when we're setting signs, there are times when customers are where we need to be. Sometimes we forget to come back to a particular area. It isn't as though we're trying to rip you off.

As a cashier, I see this happen a lot, and it always frustrates me, because it isn't my fault, and everyone assumes that I should know all of the prices, and that I should just automatically adjust the prices for them. If your discrepency is above a certain amount, I have to call and check with that department. A lot of times, the person working that department is busy helping someone else...I try my best to keep my eye on what I'm ringing up, but I don't know what is supposed to ring up what. That's every bit as much your responsibility to point out as it is mine to fix it for you.

All I can suggest to you is that you take a moment before you slide your card or write your check or whatever it is you intend to do. Slow down, and look over that screen at the end of the bay. Look at the prices. And then ask me if you have any questions. Politely, if you please?

i agree. humans are also the ones reading the signs, and are possible of making mistakes when reading them. many people get buy one get one signs confused with buy two get one signs. it is just because you see what you want to see.

You do realize that it's human beings that put up the signs and sometimes humans make mistakes. Sorry that not everyone is as perfect as you!

My ex came in this country supposedly to study at a university in Arkansas in 2003. She had all the papers from her university in Mongolia to "substantiate" that she was coming for a short time to study and return to Mongolia. However, she never attended one day of class in the U.S.and never registered with the university. Instead, she worked "under the table" for three years until finding some U.S. citizen fool enough to marry her (me). I learned of this fraud after the marriage. Ofcourse she was then able to obtain a green card. She has, since that time, acquired 5 charges for theft, and is permitted to leave the country and return with no consequences even though these crimes make her inadmissable and deportable. In addition, in 2010 she applied for student aid stating she did not possess a B.A. The fact is she has a B.A. and M.A. from Mongolia which has been accredited by WES. By this fraud she was able to obtain a Pell Grant and student loans to attend a massage therapy school. This is federal fraud and has been reported to the authorities with no action whatsoever. In fact, all of her illegal actions have been reported to ICE, USCIS, Homeland Security, various senators and representatives, the inspector general's office for education and numerous other government agencies. Thus far, nothing has been done to rectify this flagrant abuse of the U.S. Immigration system.

So if you think shoplifting alone is going to get you deported, well think again.

Bottom line, a sale price is just that, a SALE. When it comes to shoplifting, you are charged for the RETAIL price. Besides, stealing is stealing, so trying to rationalize that you only stole 200, not 500 is pretty bad. Besides, even 200 dollars worth of stuff is a pretty good size cart full of items. You deserved to be caught.

Yes they do.

So does Kohls use face recognition?

Couple things, if you work for Kohls LP dont post here or at least announce it and say somthing stupid as to you ### slapping a shoplifter. That makes you a criminal as well if you didn't know if you were to do that and your professionalism goes right out the door as your now representing Kohls. Shoplifters "always" think they are entitled to the sale price on the sign...Let's just get this straight right now...Shoplifters dont get sale prices, you get what the tag says...PERIOD. You will get the sale price if you purchase the item. Sale prices are for Kohls customers who shop our store and provide a tender in trade for the items.

Have a nice day :)

yes a company can charge you full price if you steal something remember the saying dont do the crime if you cant do the time how much money do you think a company loses when you steal and who does it affect the employees and the customers you say your sorry but you was not thinking of your actions when you stole and of course you say you are here from another country what do you think would happen there if you did this and i bet it not paying a fine

I agree! Everybody has a chance to mess up! you want to talk about criminals and go back to where you came from...but America within itself has been the biggest criminal since day one! Just ask him where he came from and ask how many criminal acts America has done towards his country! In fact, he chose the right place to come to and be a criminal! That’s why our laws are not as strict as other countries because of guilt for what the government does on a daily basis!

While yawl are being so patriotic, America right now is committing criminal acts against others and its own people as well. Where were you on 911 idiots when Bush clearly allowed this event to occur. Whether it was out of stupidity, negligence, or on purpose It is documented fact that he had more then enough intelligence to prevent this from happening. That’s why that idiot didn’t notice he was reading the Children’s book upside down when he heard the news because he was either feeling guilty about neglecting his number one duty as a president which is to protect this country, or he was going over in his head what was to happen next as he would later use this event for an excuse to enter into a country that had nothing to do with 911. Hell did anyone even stop to think why someone would want to ### bomb us in the first place…probably because we was messing with them and they wanted to teach us a lesson. Nope our dumb ### signed all of our power to him.

He manipulated the people to allow him to go to war with a country he had no good reason to fight other wise. He was the biggest criminal and if you ask me he should have been tried and executed right along side Saddam. Every step America has taken to get where we are right now has been a criminal act. Talk about excuses according to the history books slavery and the attempt to annihilate the total existence of Indians were all steps we had to take to be the Powerful country we are today with all of our freedom and wealth! With that said being a criminal is apart of the genetic make up of this country. If America can have multiple chances to redeem itself...then why cant this person.

Some might say that the people of America didn’t have anything to do with the presidents CRIMINAL ACTS against these other countries, but he did all this in the name of the very country you all think you are defending! It was then OUR job, including mine, to hold him accountable and impeach his ###. Otherwise, the blood is on all of our hands. it just so happen that our people are so damn ignorant and stuck on stupid that we don’t care how many people has to die or be taken advantage of for us to maintain our lives as free Americans. And that, my judgmental fellow Americans is a crime! So while we are throwing around the word criminal like its some kind of soccer ball...please don’t forget to think of yourself in the same regard before you judge another.

the wise sayings goes something like..."let the person without sin, be the one to cast the fist stone." No where in that sentence does it say a liar is better then a thief, or a adulterer is better then a murderer…but all sin in general. So in other words if you cant answer the question or say something positive in his battle toward righteousness...then don’t say nothing at all!

I hope this educated some of the ignorance displayed on this Q&A and if not, I hope no more will persist.

Talk about a bunch of idiots, this young man that supposedly shoplifted has probably been back home to his country for 6 months... god folks... get some lives...Oh I foregot Kohls is your life.. poor fools! Like the owners of these big companies care about you!

I work for Kohl's LP. I wish I had caught you. People seem to react in one of two ways when I catch them stealing. They are either sorry (or try to convince me that they are sorry) or they try and retionalize what they have done and put the blame on anyone but themselves (The drugs made me do it, Its too expensive, it dosn't hurt you if I steal). I have a pretty good idea which class of people you fall in. I also, personally, would like to [censor]slap you several times for having enough money to study abroad and then complain about being caught stealing.

The fact that you said he stood there and didnt say a word leads me to believe that it was probably an accident. If he was a pervert, dont you think he would have said something so he could stay and stare just a little bit longer? I promise you that if he was doing it on the regular, Kohls would have fired him. Honest mistakes happen. I once walked in on a lady in the dressing room at target (I dont work there, just wanted to try something on). I swear, I think I was more embarassed than she was, and I'm a female. I imagine the kid was mortified. I know you're mad, but just try to see things from his point of view.

Waaaaaaaaaaaaaah! I can't beleive you filed a police report. Well, I can beleive it, but REALLY? What do you expect? Money? What do you mean you "Went" for the manager and then someone called you 3 weeks later.

hahaha i too had a bad and shocking experience in khols in the dressing room.
but different whic shocked us all.
I went to kohls and was trying my dress and came out to show my hubby my dress for fitting.
When i went back after 5 min, i couldnt find my dress inside my roo.
Ok if they have taken it and kept it outside no prob.
But they have taken my knitted top and kept it in the display in womens section.
I was shocked that my dress was in display after they checked for halfan hour.
And most shocking is that the top is an indian long top completely of indian embroidery.
What the hell are they doing.
I purchased a top from kohls on my birthday and have got it packed.
when i was wearing my top on my birthday the top smelled sewat.
I went back and askked for return.
She said that the price tag is taken out and used.
I said i got it without price tag and smelling thats y i wanna return
I was so upset that my birthday dress had spoiled my birthday celebration.
I have never worn a used dress on my birthday

Do you suppose nothing has come of the police report because they understand the meaning of an honest mistake?

It sounds like they've talked to the kid since he's more careful now. I've been walked in on in fitting rooms in other stores before, but I didn't care. It happens

In December 2007, I purchased a $25 gift card for a relative. Since it was about two weeks before Christmas, I opted to pay extra for rush shipping. I entered my information and my relatives information correctly. I double checked the transaction and confirmed the order.

The item was supposed to arrive well before December 25. My aunt, the recipient, called and said she never received the card. It was a grab bag gift, so I was embarrassed. I called Kohl's and I spoke with a representative. The representative told me that the card had been accepted in my aunt's hometown. However, it never arrived at the appropriate address. I asked her to cancel the card and refund my money. At this point, almost a month later, I had bought another gift card and mailed it myself. I had spent well over $50 on a $25 gift. The rep told me a manager would contact me. I never heard from them or was refunded the money. I called again, but the call was again ignored. DO not purchase from this company, online. It was a bad deal all the way around.

I have to disagree with your assertion that Kohl's has any interest in providing customer service or fixing an error. I had an account that was in good standing with no outstanding charges changed from my address to another one in November. No notification, no verification of the information. An authorized user used it without telling me in December, I only found out when I got calls from collections. I got a response from customer service only after writing the CEO. I requested a refund of the fees charged, a letter to the credit bureaus, copies of the bills, and an explanation. The refund was made as a credit to a closed account instead of the check I requested. The refund amount was incorrect. I did finally get copies of the statements sent to me and am assured that the credit bureaus have been contact regarding the error. The explanation provided was lousy, no coupons, no sincere apology. I've never had this problem with another credit card and never encountered a company so uninterested and unwilling to fix an error. I have been a Kohl's customer for a long time but I will never shop at Kohl's again, I will tell everyone I know about my experience and I will file complaints with every consumer advocate I can find.

You are so full of it lady, when an address is changed and kohls find out it was our mistake, kohls corrects the mistake, and refunds any late fess and interest charges to your account. On top of that kohls sincerely apologizes for any inconvienience they may have caused you and sends awesome coupons to you for your trouble. And this crap about sharing your information with strangers, no sorry, pay ATTENTION, does your bill have your account number or social security number on it? NOPE, so stop being so ridiculous, talk to a supervisor and get it straightened out. If you let kohls give you customer service, then they would, but freaking out and being obnoxious won't get you anywhere with ANY BUSINESS, good luck doing business anywhere.

I have been a satisfied customer for yrs.of KOHL'S. On Sat i waited for 25 minutes in the shoe Dept. with 7 other customers. Finally I went to the front cashier and asked to have someone come to help us. After another 10 min.and another request at the front a lady came. By this time more people had come and found no help, now mad, I waited then took the display shoe i wanted to her and she said all shoes were out due to recent inventory.I explained that i could not event find anymore different size shoes on sale let alone the mate to the one on display.! we both looked. Why would you put 1 shoe on display for SALE and have NO MORE IN STOCK or event under shelves.NONE. I gathered my other items went to check out only to find only 3 registers open with lines upon lines of customers waiting to pay! I went to the jewelery counter and found no line BUT the male cashier was on the phone. I couldn't help but hear he was on a personal call, so i spoke up and asked if he could check me out. HE NEVER LOOKED TO SEE IF I HAD JEWELERY BUT said he couldn't check me out because i had clothes! He returned to his caller and i went to wait in lines. PEOPLE were putting down things and walking out. I would have too except they were birthday presents for that day. NOW comes the KICKER! As i was going by the jewelery counter the man was checking out a customer that was buying shoes and non jewelery items. I WAS ALREADY DISCUSTED WITH THIS SERVICE so i stopped and said"" I THOUGH YOU COULDN'T DO THAT! ""HE HELD UP A PR. OF EARRINGS and said he has jewelery too. Itold him you never looked to see if i did or not when you were on the phone!

I have been going to Kohl's since I was little. My family and I go there all the time and have never ever been ripped off.

I am sorry about this it is an attempt to make it easier for you to move with credit card, but that idea that they can't change it to what you need is absurd and needs to be fixed.

did you ever think that you should contact your post office and lodge a complaint with them?

Me and my wife were looking for a right size of jeans in the Mens section of this store on 10/27/09 at 7.00pm and where taken aback coz of an employee cursing us on our backs just coz he had to put the clothes back to there proper place.I felt humiliated by this incidence and i am going to lodge complain against this employee to the head office.

Khols does have cameras that can see in the dressing room. Google Khol's cameras in dressing rooms. It is disgusting. I wont shop here again.

They use video cameras because I got caught stealing at 17 liken idiot. I actually was jumped by a man and dragged to security and forced to watch my video of me changing and stealing in the camera room . So do not f***ing say its not true. Kohls employees are sick f***s!

How would you feel if someone came into your office right after you finished organizing files, then tossed them all on the ground? It's just like that, man. You should have just asked them to check the stock room for your size. They know better than you, they work there.

if only you could see the four z rails in the back for just mens department. please know kohls is two stories.

I understand why and its part of the job but is it that hard to put things back

they wouldnt use the tapes in court. itd be just a tool used to root out potential shoplifters.

after you leave the store, thats when they catch you red handed with the merchandise. they dont need the tape to prove anything at that point.

willow- stop lying about the video cameras. kohls does not have video cameras in the dressing rooms. if they did and they used this pretend footage (which is illegal) in court it would never fly BECAUSE ITS ILLEGAL! sure, it makes sence to use illegal evidence IN COURT. get real. way to poke a hole in your own convoluted logic.

They do not tape everyone in dressing rooms.. I've been in the video room before.

Are you ladies aware that Kohls video tapes EVERYONE in the dressing rooms... It is against the law but they still do it. They use the excuse it is to catch shoplifters... So I guess you can break the law to catch someone breaking the law... The shoplifters will not complain when they show the tapes in court... they are in no position too. I on the other hand do not wantsomeone seeing me or my little girls naked... I will not shop in their stores!

Kohls is terrible on many counts and and provides false information! I placed an order online on Nov 25th and realized shortly thereafter that the address had exactly one alphabet wrong. By the way, this was an order to help a priest tide over the Christmas season! I called Kohl's to rectify the mistake, the very next day. Although the order had not even begun to be processed, I was told that the order was in process and changes cannot be made, but a cancellation and a new order for the same items was possible. The first order would be refunded once the cancellation went through. I did this. Unfortunately, not only was the original not cancelled, but they charged me for shipping for the second order-which was advertised as free. The "icing on the cake" was that I never received an email with the details of the cost and don't even have a receipt at this point for my second purchase. When I called back to deal with the first order again, I was also informed by Kohl's that I had to call the shipper and inform them of the mistake in the address, and if that was not possible then the addressee should refuse the order and Kohl's would refund me the amount for the first order. Fedex helped me, but UPS could not. I have yet to receive a refund even though the delivery was refused several days ago. I have spoken to at least 10 people, three of whom are managers. These include Nancy, Daniel, Kiara, Gladys, Sharon Hanson, Rita, John and Reed Gradeless. One manager (John) even had the nerve to give me a wrong telephone extension (x73017) and email address (john.var1257@kohls.com). I know this because when I tried calling back, I was told that there was no such extension. The second manager (Sharon Hanson) never returned my call, the third told me that he would cancel the order and would email me back, but never did. I called corporate today (Dec 9th, 2015), who sent me back to the online ordering system! I beyond furious with KOHL'S, and urge those of you with a similar experience to come forward and share your story. Needless to say, I will NEVER shop at Kohl's and will make sure that my friends and family hear about the unacceptable customer service at Kohl's.

HE SHOULD HAVE GONE TO JARRODS ! HAHAHA

I agree with you. My fiance got me a ring for Christamas. It took six weeks to get it returned from being sized, and when we went to get it, there was a deep scratch on the side of it. We were told that they can send it back but that it will be an additional 2 weeks to wait... Unbelievable!