CB Retail Stores Kohl's Customer service

Kohl's review: Customer service

Debi Garcia Ferry of US

Dec 11, 2023 10:03 pm EST

Verified customer

Featured review

I ordered 2 night gowns on kohl.com on11/11/23

Order#[protected].

After waiting over 3weeks I called their customer service dept to find out when I could expect my delivery. I was told to wait until Dec.5th. I called again a few days after that date and this time I did chat instead. The agent insisted I would receive said pkg in 48 hours. I asked for a tracking number and after trying to locate said order the tracking number showed that the package NEVER LEFT THE WAREHOUSE. I called today 12/11/23 insisting to speak to a supervisor and the person flatly refused to get me one. After I became extremely upset he supposed went to connect me to one - but alas none was available. He swore one would call me back. I asked for a refund. No one EVER called me back, as I suspected. I just now noticed that the refund they will be sending me is missing $8.93. Adding insult to injury. First and last time I buy anything from kohl. Can you please help me get my full refund cause now I have to buy those items somewhere else! Thanks. Debi garcia ferry

Claimed loss: 8.93

Desired outcome: Full refund. ASAP

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Kohl's Contacts

Kohl's phone numbers

+1 (855) 564-5705
+1 (855) 564-5705

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Kohls.com

+1 (866) 887-8884
+1 (866) 887-8884

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Customer Service

+1 (855) 564-5748
+1 (855) 564-5748

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Kohl's Charge

+1 (855) 564-5751
+1 (855) 564-5751

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Yes2You Rewards

+1 (262) 703-7000
+1 (262) 703-7000

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Head Office

+1 (877) 342-4337
+1 (877) 342-4337

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Merchandise Departments

866-887-8884
866-887-8884

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Kohl's emails

customer.support@kohls.com

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Support

privacy@kohls.com

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Kohl's address

N56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051, United States

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