Krystal
Reviews and Complaints

On June 20th my husband picked up a sack of Krystals. I noticed a "Surcharge Non-Cash Adj" fee on my receipt. And what is it for? We've never heard of this and were not informed of this fee. Are we being penalized for using a credit card to pay for our food?

[protected]@aol.com

On June 20, 2022; a little after 12 pm; my husband and I went to Krystal's on Highland St, Jackson TN; to order a dozen burgers. the women taking the order said it would take 25 minutes before they could take our order if we wanted to wait. the thing is there was no one in line, no explanation why the wait. if we didn't want to wait we could leave. We love Krystal's burger, where we live we have to drive 35 plus miles to get a Krystal's . needless to say we were disappointed.

I ordered a sackful with tots & the drive through person told me they had some & i got to the window & they said they was out & gave me fries, my nephew heard it all & all my krystals was cold, so i ask them could they fix my order or refund my money & they said no come back in the morning & i think someone should proceed a drug test also, i wasn't satisfied at all cause i had to take my family some cold food🤬

It would be nice if I could get everything I ask for and need with my breakfast if your workers wasn’t on the phone taking orders in made sure my drink wasn’t out in I had everything I asked for in then when I ask is it there in you say yes when it’s not cause you on your cellphone laughing in having a whole conversation.

Staff is so rude and do whatever they want to. They told me I couldn't order because I am in a uhaul then slammed the window. This manager is always so rude for no reason. I've never heard of a rule that you can't order if your in a uhaul.. . And I ordered on the app and used my 50 percent off coupon and can't use it again at another store where hopefully the staff is welcoming and pleasant. The 2 cars ahead of me didn't get any food either. 1130am Watson Blvd in Warner robins ga. I ordered a sack full with cheese on the app. Name is amber mcabee [protected]@gmail.com

Wednesday, May 18, 2022, around 7:30 pm I visited the Krystal location in Saraland. I was passing through and when I pulled into the drive-through and the drive-through cashier told me to hold on, but she left her microphone on and I heard her arguing with what sounded like two males. After waiting, she still didn't take my order yet, so the cars behind me left. Since her mic was still on, I heard her crying and saying Jay and Juwan's names which I am assuming are the two males' names. I then pulled around to the window to see what was happening and I noticed through the window that one of the boys was walking up to her and they had a gun on their waist. The cashier then threw her headset and walked off. The manager was there but wasn't trying to deescalate the situation until the cashier left. She was standing there letting them antagonize the cashier. She sent the cashier home after she threw the headset. I did not receive any service or food because of this. I will not be returning because it seems like the same manager every time I come she is always sitting outside in an orange car and runs in the store when I pull in.

I pulled up to the drive thru and waited a few minutes then said hello. The cashier scream back i told you to hold on so i replied i heard none of that. So when i pulled up to the window with an uncomfortable feeling she began to give me snarky look snd answers as if to say hurry up you're holding up my line as i was making sure my receipt had all the information I need to submit a complaint.

Just visited our local store in Maryville TN. The person taking orders was not friendly AT ALL. Got the voice on the other end taking order as the attitude that he did not want to be there. Just said what do u want. REALLY? Was not interested at all in taking my order or any specific s that I asked for. If u don't want to be there then why r u? I used to love Krystal. I will not go back. To many others I can give my business to

I can't tell u how many times I have been to Krystal in COVINGTON GA on Hwy. 278 & have left there cause I was ignored by staff at the speaker or was told the system is down or something is wrong with something ALL THE TIME... My boyfriend went there tonight & yet again was told the system was down & the grill would be 20 minutes... WOW!-by an employee just standing outside with his buddies he left there & went to Checkers - we ALWAYS get great service there!-On his way back home he drove by KRYSTAL'S & the SAME employee & buddies were still in the parking lot-Soooo explain that & honestly I think that store is a little racist when it comes to serving Whit ppl-I SAID IT!-Cause they rude AF Too!

Was told it would be about 10 to 15 min... how can a store stay in business if it takes that long to make kystals...I had to pull up and wait at the kystals in athens, tn. May 11, 2022.. maybe you got some workers who do not want to work. Why have a kystals that makes you wait so long to get them. Can't even make 10 in a few minutes.

I was sick for 3 days when I ate the cheeseburgers. They put the buns on the meat before the meat is done. I had to tear off most of the bread. It was bloody. They used to be cooked right and tasted good

Good afternoon my name is Miss retta Moreland had went to krystal to order me something to eat and I had got three double cheese krysta plane and I order some junkyard chili cheese fry that was cold and I did not appreciate that because I'm used to eating it Crystal and I love Crystal but today I don't know what's going on but I had got it

At 8am on Saturday may 7th. The person wasn't friendly, I told her no butter on one breakfast and butter on other. I got no butter on either. I go there EVERY MORNING but new people. Got no condiments . At all. 3eggs looked like one scramble

On december 16, 2021 around 9:45pm, I ordered my kids and I food from krystal through krystal.com. When door dash arrived to pick up my order about 11:15pm, this location was closed which this location opens for 24 hour. I have been getting the run around about refunding my money back to me. Krystal blaming door dash and door dash blaming krystal. I have been filling out these complaint forms since december 17, 2021 and nobody has yet to contact me about my money. I want my money back now!

On Wednesday at 9:45 I ordered a bacon scrambler with a biscuit and coffee. When I got the order it was not presentable. The coffee was dripping down the side of the cup and I asked for another cup and the person at the window ask what was wrong and I said the cup is not clean looking with the coffee dripping down and I notice the car in the front of me handed their coffee back and that was given to me. That's unsafe. The scrambler was cold and after I drove off I realize everything was cold. The complaint is the way he food was presented. If you fixed it you know how it looked when it came of the line. Poor customer service and nothing to eat with. Just take time and check the bag before giving to the customer. I came through the drive thru.

Made a order on line and pad paid for it but the store was closed when we got there. Could not cancel the order too get the credit back.

On 3/13/2022' my family was visiting Alabama and stop by the Krystal location in Hueytown, Al 35023 for your delicious burgers. We waited patiently in line at the drive thru to order. Our order was 12 sacksful cheeseburgers which included 2 med fries and 2 med sodas @$15.49. We also ordered 4 double cheese burgers @$12.32. The employee even repeated our order. Moved to the pay window and pick up window and was told cash only and told our total was $58.19. We questioned our total and she got upset and asked "do we want your food or not'? Why argue with the customer? She gave us our food then our receipt after I ask for it. I did not go back to the drive thru window because it was late and the line was long. We did enjoy our burgers! My concern is being charged for items we did not order or receive. I want to bring this issue to your company's attention. I sent a letter and copy of the receipt to your company by mail. Thank you Ellen Shortridge ([protected]@gmail.com)