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CB Bus and Rail Karnataka State Road Transport Corporation [KSRTC] Money deducted from my account for failed booking!
Karnataka State Road Transport Corporation [KSRTC]

Karnataka State Road Transport Corporation [KSRTC] review: Money deducted from my account for failed booking! 7

S
Author of the review
12:00 am EDT
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This is not the first time such an instance happening. on the 1st of september, i tried booking 2 tickets online to my native and the transaction failed after entering the transaction password. I tried once more and even that didn't go through. Then i got it booked through an agent. And to my surprise, i see that i am being charged for the two tickets. And, adding salt to the injury, there is no way i can communicate with the KSFTC fellows. No response to the email and no phone number either. The KSRTC Dept. is so irresponsible that i don't have words to describe. Please let me know, if anybody has got the money back, and if there is any way of contacting them.

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sowmya
Jun 01, 2008 10:24 am EDT

KSRTC has got a very poor service .Almost everyone in Bangalore who commute by KSTRC are not happy with the service.Especially people who book the ticket online have a tough time to book the tickets.If KSRTC is not ready to provide a good service than i think they should not have the facility of online booking .

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Asim
Jul 30, 2008 1:48 am EDT

I had a similar experience with KSRTC - AwatarOnline. I was charged twice for the same ticket even though one transaction had failed. They money was not credited back. I did lot of follow ups through email, I gave all reference numbers they asked for. But the money was never returned.

Forgetting all these, nowadays whenever I try to login to the website and book tickets, it displays "server busy, please retry later". I think the server is down and there is nobody to bring it up. If the quality of service is this poor, they should better close it down. I cannot understand what the real problem is. Does anyone know why this is not being taken care of?

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rekhaarsur
Oct 17, 2008 2:20 am EDT

mine is also same case.the ticket booking is cancelled but the amount has been cut.still not yet refunded.

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Manjuthgowri
IN
Dec 22, 2008 3:18 am EST

Its the same case with me. Did you find any solution?

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Niceguy
IN
Sep 02, 2009 9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had the same experience 2 months back and looks like KSRTC like to retain the money. No action on emails and their helplines doesn't work. If they have the right accounting practice it should be evident that these are not revenues for them, it is the money they owe to their customers.

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manikaur
IN
Jan 08, 2010 11:42 am EST

Refund OUR MONEY...ITs not fair...Shut Down ur bus service

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rajen.a
IN
Nov 14, 2011 5:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i got two failures while Bookin and I got refund amount only for one failure. And No one is responding to the mails and Conact numbers which were given in website.

  1. Karnataka State Road Transport Corporation [KSRTC] Contacts

  2. Karnataka State Road Transport Corporation [KSRTC] phone numbers
    +91 804 959 6666
    +91 804 959 6666
    Click up if you have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 804 959 6666 phone number 1 1 users reported that they have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 804 959 6666 phone number Click down if you have unsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 804 959 6666 phone number 0 0 users reported that they have UNsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 804 959 6666 phone number
    100%
    Confidence score
    Customer Service
    +91 776 099 0034
    +91 776 099 0034
    Click up if you have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 776 099 0034 phone number 1 1 users reported that they have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 776 099 0034 phone number Click down if you have unsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 776 099 0034 phone number 0 0 users reported that they have UNsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 776 099 0034 phone number
    100%
    Confidence score
    Operational Issues (AWATAR Cell
    +91 776 099 0035
    +91 776 099 0035
    Click up if you have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 776 099 0035 phone number 1 1 users reported that they have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 776 099 0035 phone number Click down if you have unsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 776 099 0035 phone number 0 0 users reported that they have UNsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 776 099 0035 phone number
    100%
    Confidence score
    Operational Issues (AWATAR Cell
    +91 761 876 5800
    +91 761 876 5800
    Click up if you have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 761 876 5800 phone number 1 1 users reported that they have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 761 876 5800 phone number Click down if you have unsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 761 876 5800 phone number 0 0 users reported that they have UNsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 761 876 5800 phone number
    100%
    Confidence score
    Refunds for Online / Mobile Bookings
    +91 761 876 5900
    +91 761 876 5900
    Click up if you have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 761 876 5900 phone number 1 1 users reported that they have successfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 761 876 5900 phone number Click down if you have unsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 761 876 5900 phone number 0 0 users reported that they have UNsuccessfully reached Karnataka State Road Transport Corporation [KSRTC] by calling +91 761 876 5900 phone number
    100%
    Confidence score
    Refunds for Online / Mobile Bookings
    More phone numbers
  3. Karnataka State Road Transport Corporation [KSRTC] emails
  4. Karnataka State Road Transport Corporation [KSRTC] address
    Karnataka State Road Transport Corporation, Central Office, K H Road, Shantinagar, Bangalore, 560027, India
  5. Karnataka State Road Transport Corporation [KSRTC] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024