Karnataka State Road Transport Corporation [KSRTC]
Reviews and Complaints

The kstrc bus was driving rash and agressively where he couldn't make the turning where the road is narrow on the signal from 80 feet road to link road Rajajinagar nagar,

The driver hit my car on the right side and pushed the entire car to the left.

More concerning is he didn't stop at all he sped up and fled the spot before calling the cops.

The incident happened on Dec 2nd 2023 at 8:40 pm in the signal junction of lions clock tower Rajajinagar

This morning, I travelled from the bus stop near Mangesh Honda, Camp, Belagavi to Channama Circle Belagavi I experienced the worst communication and rude behaviour of a lady conductor. the ticket was Rs.10 and I gave Rs. 20 as I didn't have Rs.10. She insulted me and told me to come to the depot to collect the change or get down there in the middle way only. finally, she didn't give money and this has become her daily habit.

Dear Sir,my name is nisha and I'm writing you this mail to express my grief regarding my refund status as it has not been refunded yet. The issue was raised and it was said that the refund was processed and had not been received yet. It's a year now. I had three bookings done but the money got deducted from my account. kindly look into it. i'm attaching the receipt of the same. two tickets from ernakulam to virajpet and kushalnagar respectively on 27/09/2022 with OB no - OB51331689 and OB51331867

one ticket from virajpet to bangalore on 19th october 2022 UPI ID [protected] kindly look into the matter and do the needful.

I was travelling from Mysore to Bangalore on 20/08/2023, boarded at 4:30PM in a Volvo. The lady conducter charged 15 rs extra to all the passengers on board. After asking the reason the conductor and the driver they didn't care, they asked us to get down of the bus if we're not ready to pay extra. Please take necessary action on the issue and make sure it doesn't happen in future.Thank you.

I traveled dt 21.08.23 with PNR : J95400640 from jedcherla ( boarding at) to bangalore.

I got call from bus staff from phone number( [protected]) at

22.36 saying that bus shall reach only at 23.20 the reason for delay is dinner. But my understanding is the schedule timings is intended dinner time and no special time for dinner is not mentioned in itinerary of ksrtc.

Secondly bus staff asking me come some other place instead of jedcherla bustand.

I refused because of language and security reasons.

Finally bus reached to jedcherla bustand only at 23.54 and bus staff was angry me for not obliging to their demand I.e. not gone their Suggest place to pick the bus.

They behaved very rudely.

I want an explanation with action taken

Regards,

Shivanand Aouti

[protected]

Hello,

Today I booked ticket from Siddapur to Mysore in advance. Conductor I even contacted me when they reached siddapur. They called after reaching next city that is Sagar. They told me to come by another bus. What is the use of booking bus ?

Bus number: KA31F 1632

Date of booking: 09/08/2023

Please take action on these kind of incidents.

Thanks,

Bus conductor drivers rude behavior

Yesterday while traveling to sindagi from vijayapure basavanbagewadi depo bus num - ka-28-f-2148 time:9 pm on 04. August-2023 sir conductor talking was miss properly and misbehave with passenger so please take action as soon as.

Conductor code : b001032

Bus num : ka28 f 2148

Route : vijayapura - kalaburgi

Dept ; 9.00 pm

Thank you sir.

1) I have booked ticket from Mangaluru to Hosapete, travel date on [protected].

2) Bus is completely not a good condition, I had booked sleeper Bus but I am unable to sleep at all as the rain water is pouring into the Bus and my sleeper bed was ful of water.

3) I am totally ennoyed and I seek explanation from your department.

4) I also seek total refund of my ticket boked

Hello Sir,

I am traveling from Bidar to Bangalore in KSRTC AIRAWAT BUS NUMBER KA57M1718 and the bus is having full water leakage and water drops on passenger and getting wet in Night journey. Please request to immediately change the Bus in enroute BIDAR to Bangalore.

My contact number is [protected] and my travel details are as follows.

KSRTC Bus PNR: J94617815, DOJ: 02-Jul-2023 17:00, 1700BDRBNG, Bus No : F 1718, Crew Mobile No: [protected]. Happy Journey. From MKSRTC

Respected Sir/ Madam

I travelled to Chamundi hill from city bus stand of Mysuru on 1st July 2023, at 5.05pm by AC bus. Conductor was issuing the tickets, I asked for a single ticket to Chamundi hill and gave him a 200 ₹ note which I had. He gave me 40₹ ticket and 60₹ cash (3 notes of 20₹) and we to issue ticket to other passengers. I thought he dint had 100₹ note and he will give me once he get it. But he after that he was also the driver and started driving. As I was sitting in last rows, I thought of asking him at end of the trip. But when I asked him after the trip he completly denied that he was supposed to give me 100₹. Instead of it he blamed me that I had given him only 100₹ and I am lying, as he has not written anything on the ticket. I waited for him to count his collection, so that he will realise it. Still after counting he denied and behaved as if I am playing a trick to get money from him. Being a medical professional, I had never argued with anyone for money. I am also a regular ksrtc customer and I always appreciate the service and proud of it. But it was very embracing to face such issues and felt bad. I remembered very well as I had only one note of 200₹ in my pocket. I don't had any other cash as I prefer online transaction. This has made me to think twice before using ksrtc.

Dr krishnaveni YS

[protected]

This Person was driving very rash , he was driving with girls, driving very fast , arguing with everyone on road , he was blocking road and creating nuisance on road.

He was drunk fully .

He was partying with girls,there was too much of Alcohol smell from this person.

He was very rude along with him girls were also drunk and very rude to everyone present there.

Car no # KA03ND1547

This incident was on April 6th 2023 around 11:17 pm.

This incident happened on New Bel road, Bangalore, Karnataka.

Please find the photos attached.

I request you to take strict action on this person and the passengers traveling in this car.

I used to travel from Bengaluru to sulya in KSRTC Airavatha. But fare of the travel is around 800-920Rs. But if i Book till madikeri from Bengaluru then price will be 500-640Rs for the same bus. They are charging around 300rs extra for 45 km. And if i book same airavatha from madikeri to sulya then price will be around 140Rs. This double charging is looks unfair.

Today i have taken ride @10pm from sakaleshpura to Mysore i was supposed to get down in hootgalli it almost took 1.30-1.45 am to reach my place i was in sleep couldn't wake up since it's midnight conducter supposed to announce before the destiny reach but after reaching only he shout and announce the stop and driver also switched on the light i took just 3-5seconds delay to reach door since I was seated in the first row but couldn't stop their and also in next stop he stopped after couple of stop i took walk for 1 hour to reach back my place it was so pathetic and atleast they should have a common sence although it was late night.

Dear sir .

Your service is very good but I am complaining about your buses stopped at an authorised hotels ..here one hotel located sanikere challakere tq buses leve long time for tiffin and lunch ..we are the officials daily travel form hiriyur to challaker for job purpose

They make delay in reach our destiny in time ..i am the school teacher we requested for early move the bus student have exams they don't lession they roodle behave go and complaint any one this is not right way ..in that hotel not provide good quality of food huge rate also ,it is my humble request kindly cance the buses stopped at an auorised plases ..it will help the customer

Hello sir,

We book a online ticket from Jamakhandi to Pune.

We don't had adhar and moreover we are travelling to pune since 7 years no one will ask adhar.

But Today the conductor arguing and didn't give a respect to lady she was telling that since no one is asking like this, anyway from next time we are take care of it and these peoples of our family members who are new to travelling.

I request to you that kindly told this type of arguing peoples.

Whether you strict the rules otherwise leave it. .

Below is the vehicle number details

MH29 F 1523

Almost everyday No buses from Raichur to Yadgir aftr 5pm, many people(public) wait for bus, around 4 bus can fill the public that much crowd will be ovr the bustand and none of the related ksrtc officers bothering about the citizens traveling issues.. and as Raichur has District medical Hospital and yadgir has no speciality hospital many of poor patients, aged people and childrens travel and they suffering so much evev to reach neighbor District aftr 5 and as this 2 District not connect by passenger train all public depends on bus. Its really worst feeling to wait aftr 5pm , aftr 5 there should be 4 buses(5pm,5.30pm,6pm and 7pm) but these buses are not running daily and not any of related officers bothering, Requesting to enquire this and do the needful to the public asap!

hello sir,

i have booked a ticket from Bengaluru to Mudabidre on 01/09/2022 at 10:40am,

i paid the money via UPI, the money got deducted but the ticket was not booked.

please refund the money.

Transaction Reference No.: OB50891974

Total Ticket amount.: 415

Hi Sir’s

Happy Independence day to all of you!

Thanks for providing us better services and we can we have best services compare to other state transport services.

I also acknowledge that you are putting your tremendous efforts to give us world class experience.

In the meantime above mentioned route number bus conductor cossetting the hardworks of your department .

The incident happened to me today, when I was travelling from Davangere to Dharwad, from very initial stage conductor was very irritable and behavior towards passengers was not that great, it was obvious and it is not that easy to accomplish his 12 hours of duty dealing with different type passengers. (bus origin from Bangalore to Belgavi).

I started my journey from davangere around 7:30PM and I reached Dharwad around 11:55PM and I requested conductor to stop the bus near court circle Dharwad, he said we do not have permission to stop the bus wherever you want, I said Sir its on the way only and its around 12AM my dad (Who is 72 years old) is waiting me to pick me up, he said driver will scold me if I stop the bus and you tell your dad to come Jubilee circle, when some other passengers started arguing with me, he told it is not your private vehicle stop to wherever you want, I said sir its govt vehicle I have paid for this journey and I am aware you also have certain rules however its 12am in the morning, he stopped the bus when I about to get down and he started abusing me Infront of my father

BOLI MAGANE IDU NIMMA APPANA MANE GADI NA ELLI BEKU ALLI NILSODKKAY.

MUKA MOTHI CHACHA HAKTHI SULE MAGANE, KOPA BARASBEDA ILLE HUTH HAKBIDTINI started abusing me, I had given him back but my dad is govt servant (Retd Sericulture SEO), so I have given him the respect. But I continued my arguments with him. My dad came in B/W the argument and said all the buses stops here and again conductor like,

A SULE MAGNIGAY HELI JASTHI MATAHDAD BEDA ANTHA, later some auto riksha and locals came and told us to leave.

Sir my sincere request, I know the pain of you all however please inform him to behave truthfully who is giving respect and talking.

I am attaching my copy of ticket for your personal perusal,

KINDLY DO NOT TAKE ANY STRICT ACTION AGNIST HIM BUT PLEASE INFORM HIM TO DEAL WITH PASSGENRS WITH VERY POLITE MANNER.

Kindly feel the pain from my side as well as, I am deeply hurt when I am writing this email and also hope you can understand the pain I went through when I am writing this email at MID NIGHT 1 am

The bus running from kundapura to uppunda tarapati, the drivers are rude in behaviour, the roads are very small two vehicles cannot pass easily..I am a school bus driver , kstrc bus passes daily in that routes...there is one driver who doesn't gives side for school bus,he makes his eyes 👀 big and angry faces...pls don't give such drivers in this route

21- 22 july 2022

Conductor sleeping and snoring in loud noise the passengers are feeling helpless and its very difficult to sleep in the night transportation... And the seats provided was full of vomited wastes and its not clean... I am travelling in airavat for more than 5 years... For the first time i am facing an issue like this... I m very disturbed, dissatisfied, disappointed, frustrated and stressful in this journey... Please take strict action against this driver and conductor for this behaviour and the cleanliness of the bus... Other wise we all passengers will post thiss issue in public and social medias... So please take strict action...