Kuwait Airways
Reviews and Complaints

August 19, 2017, Flight number KU117. I had my tickets with family from Lahore to New York. I was handed boarding cards from Lahore to Kuwait and same time I was given boarding cards from Kuwait to New York. I noticed that all the seats from Kuwait to New York are not together. Seats were given all over the place. I requested to staff but supervisor said, he will message to Kuwait and they will fix it. I spoke to staff at Kuwait airport but they could not help and re-arranged my seats to 16F, 17F, 18F and 17B. I was traveling with my wife and two kids ages 4 years and 8 years. At Kuwait, they also said, crew will help to sit together. In plan, I requested the same but new results. We had our kids on laps. I also like to mention, while waiting at Kuwait Gate 21, more than 100 peoples were standing because there are only few seats in waiting area of Gate 21. Flight was delayed 2 hours at Kuwait and no one explained any reason and passenger were standing and waiting to board. I also want to mention that I met 2 more family which had same problem with seating inside the plan. I been traveling from Lahore to New York from last 16 years and never had situation like this. Staff at Lahore was rude. They treated us like garbage. Staff at Kuwait was ignoring everyone. This was my worse experience.

Hi, I would like to complain about the bad service and the flight delay with no reason for that. My flight was from Jeddah, Saudi Arabia to Bangkok by Kuwait Airlines. It was my first time booking with Kuwait Airlines and the worst experience.
Flight booking No. KU0784
Airlines Reservation Code : VT96OC
Sunday 30 July
As attached, arrived to Kuwait at 5:00 am and time to departure was 12:20 pm and arrived Bangkok at 11:35 pm but what happened was completely un believable. When I arrived Kuwait, there was a delay and I'd been told that the flight will be at 7:00 pm so i waited all that time at the airport then I'd been told that it will be at Monday 6:30 am so I booked a hotel till the next flight which supposed to be at 4:30 am when I came, I'd found that there is a delay ill 9:30 am. All these delays happened with no reasons at all and it cost me much. I paid for the hotel and a driver at Bangkok and due to these delays I lost a lot and created confusion to me and to people who were waiting for at Bangkok. beside the bad services and the rude at the airport form staff.
when I come back the same story happened again with the same delay. they didn't even apologize or change their manner although it wasn't our mistakes. they should find solutions to please their staff and improve their clients. I strongly asked them to remunerate and refund of what i'de lost during this terrible flight.
If anyone knows how to contact the manager of this airlines, please contact me.

[protected]
[protected]@hotmail.com

To whom it may concern,

I would like to register a complaint with you regarding flights from qatar to bahrain via kwait by qatar airways and kwait airways on 12th of august 2017. From qatar to kwait my flight number qr 1078, my seat number 45d. Then from kwait to bahrain flight number ku 615, my seat number 28a. My passport number ma 211360. When I check in qatar I put 2 luggage. I inform to qatar airways staff please send my luggage direct to bahrain. The staff he explain me that airlines are not connected so when I reach to kuwait inform to kuwait airways staff to tag my luggage to bahrain. After reached to kuwait I inform to kuwait airways staff to tag my luggage to bahrain. He was check and give me tag number of luggage no.1.[protected] /luggage no.2. [protected]. The flight was two hours late leaving from kuwait, however there was no issue here. When I arrived to bahrain airport my two luggage are missing. I was waiting for queue for 6, 7 people and I informed to lost and found center in bahrain airport. The airport staff took detail from me and give me the paper for property irregularity report file reference - bahku 10561 name. He told me that when we found we will call you. But still I am not get my 2 luggage. Already 4days finished.in that I have my food things, mobile, dress, sunglass, electrical things, househole items, perfumes. All things are very important to me. But iam not get any clear detail about my 2 luggage even I call bahrain baggage service everyday they reply that there is no reply from kuwait airways. And I have to settle in my new work place, I can not arrange anything yet and spend the money to buy the stuff. So as soon as do the needful for me.

Your sincerefully,

Nant thet mon saw
[protected]@gmail.com
My contact number +973 [protected].
My residence address,
+[protected]‬: enjaz building
Building no 4540
Road no 2466
Block no 324
Juffair
Bahrain

Dear Kuwait Airlines Officer,

My wife (Jaruwan Arıcan) bought three tickets via your website on March 4th 2017. The itinerary was a round trip from Bangkok to İstanbul (and from İstanbul to Bangkok) with the flight dates July 4th and July 24th. The booking reference is J2MIXJ. The e-mail provided by the Kuwait Airlines included both flights and end of the message it clearly mentioned “For 3 Adults / Round Trip / Economy”. I am pretty sure the amount paid for the ticket is for a round trip ticket as well. However, the pdf file provided by the company included only one way ticket. My wife immediately asked for the return ticket by e-mail but received no response from the Kuwait Airlines. Then she ignored it as she already has the message which says she bought three round-tip tickets and they all got paid.

However, today (24th July 2017) when they are about to check in for their flight at İstanbul Atatürk Airport, they have been denied access as the ground crew could not find passengers’ names in the system. They insisted that we bought only one way ticket despite the fact that the e-mail we received clearly indicates it is “For 3 Adults / Round Trip / Economy” and the itienary showing all the flight details.

We have been forced to buy three new one-way tickets to catch the flight. I paid 1550 x 3 = 4650 TL (1314 USD) for three tickets which I already bought through your website in March. Can you please check your system and correct this mistake? We chose Kuwait Airlines as it is inexpensive and relatively comfortable but the problem we are facing now is definitely disturbing that naive and fragile faith.

You can see the e-mail we received from your online booking system and my wife’s unresponded request to the company for the return ticket.

Hope to hear good news from you, I really feel devastated for paying second time for a ticket which has been bought long ago and I request full reimbursement for the ticket I had to purchase today.

Best regards,

ALİ RIZA ARICAN - +[protected]

---------- Forwarded message ----------
From: Jaruwan Arican
Date: Mon, Jul 24, 2017 at 7:29 PM
Subject: Re: Booking Confirmation
To: Ali Riza Arican

On May 10, 2017 11:11 AM, "Jaruwan Arican" wrote:
To whom it may concern,

I would like to have our return tickets on 24th July Istanbul - Bangkok on PDF files.
Can you send them to me because I found only Bangkok -Istanbul tickets.

Regards,

On Mon, May 8, 2017 at 11:15 AM, Jaruwan Arican wrote:
---------- Forwarded message ----------
From:
Date: Mar 4, 2017 3:45 PM
Subject: Booking Confirmation
To:
Cc:

Kuwaitairways.com
Booking Confirmation

Dear Mrs PRAJUNNUAL

Thank you for making your booking on-line with www.kuwaitairways.com. Below are the details of your itinerary.

Your eTicket receipt is attached to this email. One eTicket receipt is provided per passenger. Please carry your eTicket receipt with you as it may be requested by immigration officials or to gain entry to an airport.

Please review your booking terms and conditions If you have any queries about your booking, call your local Kuwait Airways office or send us an email.

We hope you have a pleasant flight with Kuwait Airways.

Best Regards
Kuwait Airways
Booking Reference : J2MIXJ
Status : Confirmed

Your eTicket and Fare Conditions are in Adobe PDF format.

Click here to download and install Adobe PDF Reader if you do not already have it.
Passenger Details
Passenger Passport Information Contact Information Date of birth
1.Mrs SUPAPORN PRAJUNNUAL
Thailand [protected] (Thailand)
[protected]@gmail.com 15 Jul 1952
2.Mr SUMARNG PRAJUNNUAL
Thailand -- 12 Apr 1954
3.Mrs JARUWAN ARICAN
Thailand -- 25 Jun 1978
Flight Details
Bangkok To Istanbul
Departure Arrival
Bangkok
Suvarnabhumi International Airport (BKK)
01:55
Tue, 04-Jul-17
Kuwait City
Kuwait International Airport (KWI)
05:20
Tue, 04-Jul-17
KU414 Non-Stop Economy

** NO ACCOMMODATION FOR INFANTS IN R CLS ON B773--FULL SECURED FLIGHT DATA REQUIRED DOCS NO. WITH EXPIRY DATE

Connecting Flight
Departure Arrival
Kuwait City
Kuwait International Airport (KWI)
10:30
Tue, 04-Jul-17
Istanbul
Ataturk International Airport (IST)
14:35
Tue, 04-Jul-17
KU153 Non-Stop Economy

** FULL SECURED FLIGHT DATA REQUIRED DOCS NO. WITH EXPIRY DATE--ISRAELI PASSPORT HOLDERS ARE NOT ALLOWED TO TRAVEL ON KU
Istanbul To Bangkok
Departure Arrival
Istanbul
Ataturk International Airport (IST)
15:50
Mon, 24-Jul-17
Kuwait City
Kuwait International Airport (KWI)
19:30
Mon, 24-Jul-17
KU154 Non-Stop Economy

** NO ACCOMMODATION FOR INFANTS IN R CLS ON B773--FULL SECURED FLIGHT DATA REQUIRED DOCS NO. WITH EXPIRY DATE

Connecting Flight
Departure Arrival
Kuwait City
Kuwait International Airport (KWI)
23:35
Mon, 24-Jul-17
Bangkok
Suvarnabhumi International Airport (BKK)
10:50
Tue, 25-Jul-17
KU411 Non-Stop Economy

** NO ACCOMMODATION FOR INFANTS IN R CLS ON B773--*** ARRIVES AT BKK SUVARNABHUMI INTL AIRPORT ***

Flight Payment and Ticket
Total price for all passengers:
(For 3 Adults | Round Trip | Economy)
THB 59775 (Total fare including all taxes/fares)
*All the prices are in Thailand Baht
Click on below button to add services such as seats and special meals to your booking.

Manage Booking.
General Information
If you would like to make another booking click on the Make another booking If you are travelling with an infant or have any other special requests contact your local Kuwait Office before departure.We look forward to welcoming you onboard.
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E-Comment Card

Ticket # 229 [protected]
Date: issued July 4, 2017
Booking Ref : WGFLAJ
Family Name: Hamoda

I cancelled my booking and filed my request for refund on July 4, 2017 (same day) through the head office of Kuwait Airways. I did not receive the refund yet after 6 weeks although I keep calling the refund office and hearing the same answer that the refund will be deposited in my account within 2 days time. Other friends who filed complains 10 days after me have got their refunds. Why delaying my case?

Dear All..
Kuwait Airways is the worst airline in the world. For last week I am trying to change flight for my aged mother. I had purchased the ticket on line. Tried to change flight on line but not possible. Contacted call centre. They informed that I had to visit their office. Since Friday Saturday closed, I went to their kuwait airport office. They said that they only handle emergency change not usual. I called and came to know they have only two offices. One in city and other in Farwania open from 10 am to 3pm. I reached farwania office at 1.02 pm. Only two counters operational and they informed me that they closed issuing tokens at 1 pm. Requested but no way. They asked me to come next day. Reached today at 9.45 am. Got the number 24. Only two counters operational. Each customer taking appox 40 minutes.
This is what you experience if you want to fly kuwait airways. Yesterday I called called centre and explained the difficulties. They said that they could do it if credit card used for purchase of ticket is of the passengers. I explained that I purchased the ticket using my Credit card. My mother 85 yrs old does not have credit card but they refused to entertain.
This is pathetic...

good day,
yesterday we (we were more than 40 passengers) were denied boarding from Mashad (Iran) although we were at the counter before at least 3 hours before departure time! the reason they explained to us was that KAC had to change the AC type and replace a wide body AC with narrow one (A320) which could not accommodate all booked passengers!
After which (more than 5 hours) KAC has send another narrow body to accommodate the others (more than 40 passengers).
the only compensation KAC staff provided us was a meal!
the passengers were very shocked from such behavior and attitude.
we believe KAC should compensate us in a better way.

this is passed for your info.
Mohammad
Email: [protected]@yahoo.com

This is the worst flight to leave anything behind. My wife left her medicated specs on flight KU362 on the 24/07/17 and we informed the transit desk and security within 10mins of exiting the flight by giving them the seat numbers. The staff on the transit desk looked displeased to help or barely had any haste in retrieving it. After inquiring every 15 minutes we still had no luck. Finally, they informed that there is no glasses on the plane. On our way back from london i left my jacket on ku104 on 06/08/2017 and encountered the same inefficient treatment. The transit desk sent me to check with security staff and vice versa for 2 times till one worker intervened to help. The lady at the transit desk didn't even ask my seat number but came back to say nothing was found. They don't even attempt to listen to clear cut information on the exact location of our misplaced items. This is thoroughly dissapointing and unaccaptable. The KU staff in the airport have to atleast attempt to be helpful or even kindly attend to customers who are tired after a long commute and waiting at transit. Empathy is non existent and listening to a short useful information is also missing. These traits have to be instilled in your employees to ensure Kuwait Airways name is not tarnished and get customer loyalty. We the customers urge Kuwait Airways to train your transit desk employees and cleaning crew to identify and return misplaced items with care and responsibility. Lastly, improve your lost and found section and make sure the cleaning crew is not stealing or throwing away important items found on the plane because items dont just disappear in thin air.

Regards,

Ashraff

Today is 27 july
Trip is Ku 620 from doha to kawuit
On 6:40 pm
Very bad staff with bad attitude

Staff insist to take my handbag from my sholder to make check in for it
Although it was arround 7 k as weight and 55 Liter as a size even the plan have space more than bage size and also strange room as attached, the staff sore most bags thier :/

They stop me for more than 15 min and one of them have an imagination that i film it
They are not friendy and have some issues in thier behaviors for most of passengers by the way

It will b last time to use this airlines due to those staff :/

I have been trying to hear back from someone about my complaint with the atrocious service I recieved from kuwait airways. The staff members were rude and my mother did not receive her wheelchair as asked for. The plane was promised to have wifi service. forget wifi, none of the tv worked and we were in that flight (from new york to Kuwait bound) for about 9-12 hours. On a long flight it was ridiculous. I specifically paid extra to get preffered seating for my mother so that she can have leg room and we were given a seat with same seat numbers however with cramped up space. i tried to get in contact with you to which i was told that i would recieve a call back in regards to this matter before and honoring is provided. today is july 23rd and my flight was on january 3rd 2017. months and months of trying to get a hold of someone and all i got was a complaint referrence number on july 5th that someone will contact me soon. this is ridiculous

the ticket no. and the name are included in the photo below.
First of all the service is very bad my friend went alone from cairo to kuwait and further he had a stop of 14 hours and then had a flight further.
He was Asked to give 2000 egp at the cairo airport and the company was telling nothing just asking for the money further i called him and asked to give the phone to your person in charge asking for the money and they refused to talk to me and he had to give the money. he didnt wanted any lounge a simple waiting room was good for him he unnessarily had to sped his amount on that not knowing anything he was mot a frequently flyer.
how can they not allow me to talk and had us an unnecessary loss of the amount. that was totally not expected from a company as big as kuwait airways. i want a refund nd the inconvinence caused.

the reply to be sended at
email : Anuj.[protected]@gmail.com

Airline Ticket name did not match with Passport name so Kuwait Airways did not allow the passenger to fly and I had to cancel the ticket. Ticket is non refundable and Kuwait Airways charged $350/- as cancellation charge. I need refund of $350/- as this was round trip ticket to India and Kuwait Airways can sell the return ticket to other passenger and recover financial impact to them if any. I want to understand the reason behind charging $350/- as cancellation charge.

1) Date of the Incident :-23 June 2017
2) Full Description:-My name is Bharat Bhalavane I was travelling from Riyadh to Mumbai on 22 June 2017, at that time my luggage didnt arrive. Flight number from Kuwait to Mumbai - KU 301 and from Riyadh to Kuwait - ku 776 on 22 june 2017. Due to dealy the flight I missed my Bus from Mumbai to Kolhapur .
once i arrived on Mumbai airport it is informed that the your luggage still in Kuwait amd your representive said we fill the PROPERTY IRREGULAITY REPORT (PIR) from & Authority form i complate all the process as per instruction.they told me your luggage will be get within 2 days. but i got my luggage after 4 days in beetween i recived call form your customer office he said theat you got insurence claim 5000RS, so u can collect. but after that i call many time but no one answer to my call. Also i got my luggage after 4 days ( 27/06/2017) when i recived my luggage 50% luggage found in damaged condition. so please give me the settlement ammount for that.

Dear Sir,

With reference to your above email / SMS. I have contacted to Mr.Neeraj Sharma your team leader at Delhi Airport on 02.07.2017 @ 6.15am he was saying the flight is ready to move on 07.15am and he was telling me to come on after two days and when I showed the above message to him, he was denied not gave proper response due to this I was enforced to purchase other airlines ticket. therefore I am clamming the price of the ticket and harmful compensation for me and my family.

Please note my PNR No.EERK52 Mr. Chandrakanth Punewale, I have booked round the ticket from Doha - Kuwait - Delhi dated 22.06.2017 and 02.07.2017.

I never expect such poor service and poor response from Kuwait airways team.

Chandrakanth Punewale

PNR NO.EERK52

+974 [protected]

DOHA - QATAR.

Hi,

With the due respect bringing to attention that on 1st july 2017, ku 302 was delayed almost 3 hours to kuwait my booking ref. Is meepjf, eticket bar code ref is 229 [protected].
Due to delay of 3 hours I couldn't reach to my office and due to that I iost 2 days of my paid leave which is friday and saturday.in this regard I request you to compensate for the same.

Best regards
Wahab

My name is shipra singh I was travelling from delhi to jeddah but my luggage didnt arrive. Flight number from delhi to kuwait - ku 384 and from kuwait to jeddah - ku 785 on 30 june 2017 I missed my flight from kuwait to jeddah due to the delay from the flight that was coming from delhi to kuwait. I reached jeddah but my luggage is still in kuwait and when I am contacting you there is no reply from your side please send my luggage immediately my phone number is [protected]

Dear Sir,
This complaint is being written with serious concern that i have traveled with your Airline flight KU - 203 Kuwait to Lahore on dated June 22 - 2017 My E- Ticket No is 229 [protected] (for more detail kindly see attachments). Hence note that I have been suffered with huge panic while i knew at lahore air port that your baggage not delivered. Please Image yourself on my part when every thing what you are bringing for family & personal (All EID Stuff) and you went home with empty hand. Its Very very disappointment. In short you are requested to take immediate action and confirm my baggage till tomorrow.
Failing to receive you action will cause of all possible legal action.

Special Note; I am on short vacation and do not have even my clothes and personal use stuff so your kind action is requested.

KINDLY FORWARD THIS MAIL TO CONCERN DEPT IF DELIVERED TO NON CONCERNS.

FYI/FYA
--
Regards,

Shahid Furqan Bhatti
Cell# +[protected]
+[protected]
Email: [protected]@gmail.com
Skype: shahid.furqan.bhatti

My luggage has been misplaced.
I was flying from Dubai to Delhi via Kuwait.
I came from Dubai to Kuwait by flight# KU 676 on 22nd June. But the flight was delayed by about 2 hours.
From Kuwait to Delhi, I had to fly by flight # KU 383 but due to the delay of flight from Dubai I missed my flight #KU 383 from Kuwait.

I was given another ticket with flight # KU 381 for 23rd June. And I flew by this flight from Kuwait to Delhi.

I had 2 checked in luggages in Dubai Airport at Kuwait Airlines check-in counter.

When I finally landed in Delhi on 24th June at around 1:30 am, I received only 1 luggage, with Tag#XH 144051
The other luggage, a trolley bag with tag number XH 144050 is still missing.
I have called the Kuwait Airlines office in Delhi several times, but nobody is ready to help. (They even told me that the luggage department of Kuwait airways at Delhi airport will remain closed on Saturday and Sunday, although there are many passengers of Kuwait airways whose luggage is missing )
What should I do ?
Is it normal at Kuwait airways to treat their passengers like this ?
Mob no. 0091-[protected]

Contact information:
Kazi Masihur Rahman, MD & CEO of
Mercantile Bank Limited
61, Dilkusha C/A, Dhaka-1000
Bangladesh
Phone: +[protected], +[protected]
Email: [protected]@mblbd.com, [protected]@mblbd.com

To whom it may concern,

I have been advised to put in writing events surrounding the loss of my iphone 7 plus on 23 May 2017

Event timetable as follows:-

Departed Kuwait International airport at 8:35 & Arrived Madinah International airport at 10:35, 23 May 2017.

The Specification of the iphone is following:
MNQK2LL/A iphone 7 plus, gold, 32GB
IMEI/MEID [protected]
Serial no. F2LT1NDHHG02
Your earliest response would be greatly appreciated. Please feel free to contact me at any time on +[protected]

Kind regards,

Kazi Masihur Rahman
Managing Director & CEO of
Mercantile Bank Limited

My name is Tanvir Chowdhury. I am an us citizen traveling from New York to dhaka via Kuwait on the 14th June 2017. Flight no KU118. I had an extra luggage. I was informed by one of the customer service officer that the extra baggage charge was $150 and I could carry 32kg without being charged for over weight charges. I travel frequently and always try to keep my luggage to exact weight limit to avoid unnecessary charges and hassle. I specifically asked the customer service officer to make sure if I am allowed to carry 32kg for $150 and not being charged for overweight. However when I reached the airport and checked in I was told that I have to pay $300 since my luggage was exactly 32kg. The misleading information from the customer service officer cost me $150 more. I believe this is something the management can look at and if issue a refund of that extra $150. I hope my claim reaches the right person and I get my money back. Thanks.