Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Furniture Stores La-Z-Boy I am trying to order a part for my rocker/recliner/glider.
La-Z-Boy

La-Z-Boy review: I am trying to order a part for my rocker/recliner/glider.

B
Author of the review
6:10 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased the chair in Peoria, Ill. March 2, 2018. It is a rocker/glider/recliner. I have been trying to get new parts since July 2023. A part on the chair broke. It is a bolt along with a part that has bearings in it. The bearings are totally destroyed. I have been making calls, text messages through Comfort Care. I get nowhere. I have gone through the Peoria store where I bought the chair. Again, I get nowhere. I have called the service department in Springfield, Illinois. I have sent pictures of the tags on the chair. I have sent pictures of the parts I need. I have paid $20.00 for shipping and handling for what they sent me. But they are the wrong parts. I called and told them so, but they augured with me that they were the correct parts. They looked nothing like the parts picture I sent. Now I cannot get anyone to help me. The Springfield service department will not answer my calls or texts. Comfort Care, of whom I have also called many times says that my zip code is not in their area. I am still trying to get the parts I need. No one will help. I call Springfield Il. every day

Desired outcome: I would like to just get the parts that I need. They are lifetime warranty. Free shipping and handling would also be nice as I have gotten nowhere with anyone in the La-Z-Boy family

View 0 more photos
La-Z-Boy response
Nov 21, 2023 10:00 am EST
La-Z-Boy customer support contacts
Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

File a complaint Write a review
View all La-Z-Boy contacts
Hi, Barb. We are sorry to hear of your frustration. Please send us an email at socialsupport@la-z-boy.com. Our team would be happy to investigate your concerns.
Update by Barb Schupbach
Nov 28, 2023 11:17 am EST

Here are pictures of the parts I need, and where they go on the chair.

I would like to get the parts for both sidesw because if/when the other side

breaks, I will not have to go thru this nightmare again.

PLEASE HELP

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More La-Z-Boy reviews & complaints

La-Z-Boy - poor quality/ mechanisims break 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - don't stand behind warranties lazy on customer service and quality 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - cheap fabric and mechanisms 17
La-Z-Boy - furniture care protection plan 7
La-Z-Boy - warranty no good 8
La-Z-Boy - awful, awful, awful 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - Bad faith service
La-Z-Boy - Customer service 2
La-Z-Boy - bad service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - wrong shiipping order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all La-Z-Boy reviews and complaints

  1. La-Z-Boy Contacts

  2. La-Z-Boy phone numbers
    +1 (800) 375-6890
    +1 (800) 375-6890
    Click up if you have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number
    100%
    Confidence score
    Customer Service
    +1 (855) 802-6636
    +1 (855) 802-6636
    Click up if you have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number
    100%
    Confidence score
    Warranty Inquiries
    +44 162 851 3810
    +44 162 851 3810
    Click up if you have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number 2 2 users reported that they have UNsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number
    United Kingdom
    +67 32 232 381
    +67 32 232 381
    Click up if you have successfully reached La-Z-Boy by calling +67 32 232 381 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +67 32 232 381 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number
    100%
    Confidence score
    Brunei
    +855 77 366 168
    +855 77 366 168
    Click up if you have successfully reached La-Z-Boy by calling +855 77 366 168 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +855 77 366 168 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number
    100%
    Confidence score
    Cambodia
    +671 649 3831
    +671 649 3831
    Click up if you have successfully reached La-Z-Boy by calling +671 649 3831 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +671 649 3831 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number
    100%
    Confidence score
    Guam
    +852 23 336 281
    +852 23 336 281
    Click up if you have successfully reached La-Z-Boy by calling +852 23 336 281 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +852 23 336 281 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number
    100%
    Confidence score
    Hong Kong
    +91 804 061 7200
    +91 804 061 7200
    Click up if you have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number
    33%
    Confidence score
    India
    +62 216 667 5933
    +62 216 667 5933
    Click up if you have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number
    100%
    Confidence score
    Indonesia
    +81 453 114 001
    +81 453 114 001
    Click up if you have successfully reached La-Z-Boy by calling +81 453 114 001 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 453 114 001 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number
    100%
    Confidence score
    Japan, Yokohama
    +81 355 305 555
    +81 355 305 555
    Click up if you have successfully reached La-Z-Boy by calling +81 355 305 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 355 305 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number
    100%
    Confidence score
    Japan, Tokyo
    +81 486 226 071
    +81 486 226 071
    Click up if you have successfully reached La-Z-Boy by calling +81 486 226 071 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 486 226 071 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number
    100%
    Confidence score
    Japan, Saitama
    +81 523 835 555
    +81 523 835 555
    Click up if you have successfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 523 835 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number
    Japan, Nagoya
    +60 377 185 200
    +60 377 185 200
    Click up if you have successfully reached La-Z-Boy by calling +60 377 185 200 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 377 185 200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number
    100%
    Confidence score
    Malaysia, Petaling Jaya
    +60 84 320 288
    +60 84 320 288
    Click up if you have successfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 84 320 288 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number
    Malaysia, Sarawak
    +95 19 669 545
    +95 19 669 545
    Click up if you have successfully reached La-Z-Boy by calling +95 19 669 545 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +95 19 669 545 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number
    100%
    Confidence score
    Myanmar
    +92 213 529 5115
    +92 213 529 5115
    Click up if you have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number
    100%
    Confidence score
    Pakistan
    +63 470 920 103
    +63 470 920 103
    Click up if you have successfully reached La-Z-Boy by calling +63 470 920 103 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +63 470 920 103 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number
    100%
    Confidence score
    Philippines
    +65 63 119 988
    +65 63 119 988
    Click up if you have successfully reached La-Z-Boy by calling +65 63 119 988 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +65 63 119 988 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number
    100%
    Confidence score
    Singapore
    +82 317 182 293
    +82 317 182 293
    Click up if you have successfully reached La-Z-Boy by calling +82 317 182 293 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +82 317 182 293 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number
    100%
    Confidence score
    South Korea
    +88 628 791 5512
    +88 628 791 5512
    Click up if you have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number
    100%
    Confidence score
    Taiwan
    +66 23 760 940
    +66 23 760 940
    Click up if you have successfully reached La-Z-Boy by calling +66 23 760 940 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +66 23 760 940 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number
    100%
    Confidence score
    Thailand
    +84 854 136 661
    +84 854 136 661
    Click up if you have successfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +84 854 136 661 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number
    Vietnam
    More phone numbers
  3. La-Z-Boy emails
  4. La-Z-Boy address
    One La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States
  5. La-Z-Boy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
La-Z-Boy Category
La-Z-Boy is ranked 259 among 372 companies in the Furniture Stores category
#257 Floyd Floyd #258 Montage Furniture Services Montage Furniture Services #259 La-Z-Boy La-Z-Boy #260 Lane Home Furniture Lane Home Furniture #261 Sofa City Sofa City

Most discussed complaints

refusing to call us back
3
(opinions to this review)
 I am trying to order a part for my rocker/recliner/glider.
2
(opinions to this review)
 Lazy Boy Store,Round Rock Texas, Salesman Raymond and Mgr Alan lied to me. Invoice # 0204421HXXS, Craig Wiseman [protected]
1
(opinions to this review)
 Sofa
1
(opinions to this review)
 Bait-and-switch sales tactics
1
(opinions to this review)
La-Z-Boy Alternatives
Surplus Discount Furniture & Mattress Warehouse 18 reviews Expo Furniture Gallery 3 reviews Electric Fireplaces Direct And Renovation Brands 6 reviews Price Busters Discount Furniture 34 reviews Gallery Furniture 10 reviews