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CB Furniture Stores La-Z-Boy I am trying to order a part for my rocker/recliner/glider.
La-Z-Boy

La-Z-Boy review: I am trying to order a part for my rocker/recliner/glider.

B
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6:10 pm EST
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I purchased the chair in Peoria, Ill. March 2, 2018. It is a rocker/glider/recliner. I have been trying to get new parts since July 2023. A part on the chair broke. It is a bolt along with a part that has bearings in it. The bearings are totally destroyed. I have been making calls, text messages through Comfort Care. I get nowhere. I have gone through the Peoria store where I bought the chair. Again, I get nowhere. I have called the service department in Springfield, Illinois. I have sent pictures of the tags on the chair. I have sent pictures of the parts I need. I have paid $20.00 for shipping and handling for what they sent me. But they are the wrong parts. I called and told them so, but they augured with me that they were the correct parts. They looked nothing like the parts picture I sent. Now I cannot get anyone to help me. The Springfield service department will not answer my calls or texts. Comfort Care, of whom I have also called many times says that my zip code is not in their area. I am still trying to get the parts I need. No one will help. I call Springfield Il. every day

Desired outcome: I would like to just get the parts that I need. They are lifetime warranty. Free shipping and handling would also be nice as I have gotten nowhere with anyone in the La-Z-Boy family

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La-Z-Boy response
Nov 21, 2023 10:00 am EST
La-Z-Boy customer support contacts
Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

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Hi, Barb. We are sorry to hear of your frustration. Please send us an email at socialsupport@la-z-boy.com. Our team would be happy to investigate your concerns.
Update by Barb Schupbach
Nov 28, 2023 11:17 am EST

Here are pictures of the parts I need, and where they go on the chair.

I would like to get the parts for both sidesw because if/when the other side

breaks, I will not have to go thru this nightmare again.

PLEASE HELP

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