La-Z-Boy’s earns a 1.6-star rating from 440 reviews, showing that the majority of furniture shoppers are dissatisfied with their purchases.
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Reclining sectional
I purchased this product along with a chair on 1/3/2021. I was told that it won't be in till June. June came and went and no furniture, then I was told August 16th. In June, I tried to cancel order and they told me it would cost 4000 to cancel even though they broke the contract by not delivering any of the product. The product wasn't even made yet. August...
Read full review of La-Z-Boy and 1 comment$3000 leather couch - defective
We bought a $3000 leather couch and love seat a couple years ago at LazyBoy Asheville NC. Both have electric buttons. The couch started becoming defective at the end of the first year. They came out twice and "fixed" it. The last guy told us to expect it to look bad after a while from the top right side. He said that this was "normal" wear and tear on...
swivel recliner HARPJ40998
Lazy Boy furniture
unhappy with restored swivel recliners
Feels like a second hand chair.
Upholstery peeling after 1 year of gentle use!
My wife and I bought a couch, loveseat, and recliner from our local La-Z-Boy with the Renew leather upholstery. We have used it very gently for a little over a year and the top layer is peeling off! We were told at time of purchase that this material would hold up better than most coverings. Of course that was not true. They only provide a 1 year warranty because that's about how long it will last. Do not ever buy anything from La-Z-Boy because they cannot be trusted and their furniture is pure junk. In addition, the recliner mechanism is terrible. Go elsewhere and purchase high quality furniture for your home.
La-Z-Boy leather peeling after just a few months.
I purchased a leather La-Z-Boy Astor recliner on 5/3/21, but it wasn't ready to be picked up until 6/26/21. Within 3 months it looked like the chair was starting to wear on the arms and seat. Within 5 months it had gotten much worse and there was what appears to be a thin coating peeling off in the same areas, so on 11/30/21 I customer service and reported the problem. They finally sent a tech out to inspect the chair on 12/30/21. He took some photos and said he had never seen anything like that, so he was sure it would be covered under warranty. When the coating is completely gone, the leather beneath appears to be perfect as you can see in a couple of the photos.
After numerous calls and emails the local service center manager told me that corporate had rejected the warranty claim, stating that "the chair had been in the sun too long". I live in Oregon, the chair sits in the middle of the room where direct sunshine cannot ever reach it, and I another La-Z-Boy recliner that we purchased a few weeks after the first time that sits right beside it that is not having the problem. I also have leather furniture purchased at Costco 20+ years ago that looks better than the 6-month old La-Z-Boy. To her credit the service center manager says she agrees with me and will try to get corporate to review the warranty claim again, but I have to say I have never been so disappointed in a furniture purchase, or the service received from La-Z-Boy.
I emailed La-Z-Boy Corporate and received a canned response telling me to contact my local service center. Not helpful at all!
I will never purchase another product from that company and will share my experience and photos of the chair with everyone I can to keep them from making a terrible mistake. I even bought the extended warranty for $100. What a joke!
NEW RECLINER- Ordered in Dec 2020 and it was delivered in May of 2021. Within 2 months the fabric is fallimg apart. Special order fabric and it sucks. Can not get a return phone call or email. This is the worst recliner we have ever purchased. Also purchased loveseat, rug and sofa and they seem to be ok. If you see a sign that says La-Z-Boy and your are looking to buy you need to run.
Recliner style 1HR502
I purchased a recliner and within 2 years we noticed that the coloring was color loss / discoloration on the head rest. They replaced the back but in less than 5 months it is doing the same thing. Has anyone else had or is having this problem? They are refusing to repair the chair. I have read a long list of complaints on this company and agree with most of them that this company has gone down hill in quality. Out last purchase of recliners lasted 18 years wit no problems.
After getting my power wall recliner, 2 weeks later it broke
On Jan 30 2021 I ordered my first power recliner, which I didn't get it until around the second week of May 2021. Just loved it for about 2 weeks, end of May. I was using the recliner button and a loud noise occurred and that was it. My husband checked it and he thinks it's the support bar that moves the recliner broke. I went back to the store where I...
Read full review of La-Z-BoyWicker Patio Furniture
Paid over $850 for a patio set with a loveseat, coffee table and two side chairs, all in wicker. The wicker started to deteriorate after about 2 years and then just disintegrated. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! Unbelievable! Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. What a waste of $850. I'll never buy Lazy Boy furniture of any type again.
Faulty loveseat
Dear Sir / Madam,
I am writing to you to raise an issue about: Furniture
The issue that I have experienced was: The lifting mechanism has been broken for a couple of years. We had someone come out shortly after we bought it, and he said that we just need to push the leg rest back in if it detaches from the frame. We had to do that so many times, I believe it got worn out. Now it's doing the same thing on the other side. The upholstery on the other couch we bought at the same time was torn and the foam was coming out of it. I gave that one to my ex (she put this on a credit card that she opened when we were purchasing these sofas) but we both paid for them. I just want it fixed correctly.
It occurred on: 2018-04-29
This meant that Very disappointed in the quality of these sofas. One week after the warranty expired, it seemed to get worse. There were two adults using these, and no children. There were no misusing these either.
Please fix my love seat. It's the only furniture I have to sit on.
If the email provided below isn't the correct one, it will be under her email, which I no longer have access too.
[protected]@gmail.com
I have since moved to Arizona postal code 85122 These were purchased 2/22/17
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Becky Fletcher
Serial number 49p515
Where did you purchase the product? Lynnwood wa
7627 ne 170th st,
Kenmore
98028
Desired outcome: To be fixed
Customer service
The worst. We paid a substantial deposit to get a sleeper sofa with a high end fabric. They assured us at the time they would be able to deliver it up our stairs. Six months later when it was finally available, the delivery people refused to take it up the stairs. After almost a week trying to get anywhere, we finally got a manager who told us we would not get our $700 deposit back. We pointed out they could resell the sofa, but they actually came out and said it would be a lower profit margin, hence keeping our deposit to make up for the "loss." They kept talking about customer service, but it's really just about getting our dollars. Never ever again.
We purchased a Lazy Boy Stratus power chair with heat and massage for over $1,200 dollars last August From Marsen's Furniture in Roosevelt Utah. My husband works over 6 hours away so he is gone a lot so he has sat in his "chair"' less than 100 days and the mechanism that lefts the leg part BROKE cutting a wire so now the leg rest does not lift. I reported the problem and it took eight days for someone to come and look at it . Then that guy did not file the report for a week, then the lady who does the warranties took a week to look at it and then she NEVER bothered to get back to me until I contacted them only to be told that she has not been in the office and that the part will probably take at least a month to get in. Lazy Boy has known about this FLAW since 2017 and is still making the chairs the same way. They are only SPOT welding (2 TINY welds about 1/8" inch wide) the mechanism so after about 1000 hours of usage the welds brake off causing the leg left not to function. We should have kept the Lazy Boy recliners that we bought back in 1990, they were made to LAST. We will NOT be buying another Lazy Boy product if they are NO LONGER taking pride in their products and making them so CHEEP that they won't even last a year.
I’ve had this piece of ______ for three years. In the past eight months I’ve had to reconnect the leg rest. Im disabled and every time it falls off I reinsure my lower back. It’s really nice to see I spent $1, 200 for a chunk of crap. I’ll never purchase another thing from lazy boy as long as I live!
Power recliner
My husband & I purchased a Dawson power chair N Half in Longview, TX in 2020. The metal bars underneath the footrest broke within the warranty period. I went to La-Z-Boy in 09/07/2020 to explain the situation. The manager agreed to fix the chair under the warranty; however, they needed the AKC number to do so. I took the form to them in person. No response...
Wincester 3 and 2 seater settee
From mrs an n pugh from 1 hudson close
wrockwardine wood telford shropsite
2 and 3 seater settee purchase from trio's
on 11 september 2020
prior to christmas 2020 settee have sunk, leather has come off
and material nderneath the settee has frayed
faults were reported to trio's
gentleman came out and made settees worse
have heard nothing further
a email was sent to you on the 25th may 2021
no eply
Desired outcome: SETTEES TAKEN BACK AND FULL REFUND OF £2,600 REQUIRED IMMEDIATELY
Lazy Boy Franchise in Sarasota FLA
Corrupt/Fraudulent Business Practices My husband and I purchased 2 chairs on December 27th, 2020. We decided to make the purchase because of their 1 year interest free credit card with Synchrony Bank. The furniture was supposed to be here in March, however the dates continued to be moved back and then we received a call from Synchrony saying that they were...
Read full review of La-Z-BoyPower Recliner
My recliner leg lift has broke for the 2nd time in 5 years. I called on April 25, to get replacement part and paid for both part and initial service call. It is now May 26 and nothing. Called for follow up 2 weeks ago and told to just be patient. Called yesterday leaving my number and no response. Been dealings with customer service agent named Portia who could use a bit more training.
Would encourage a few LazyBoy execs to try using their repair service just to understand how their disappointed customers feel.
Extended Warranty
Brought two recliners with extended warranties a total of $433.00 worth of warranties. I have one of my recliners break after about 8 months and called the customer service department on March 10th. They ask for pictures and the tag on the lazy boy etc., which I provided. I called back a week ago and they had not done anything on my complaint because they could not find my record. Now I have spent over a week on the phone with various departments of Lazy Boy and what it has boiled down to is that each store is owned independently and when they collect warranty money it does not mean you have a warranty anywhere else. Lazy Boy does not back their product, they have no national warranty. If are left out in the cold.
Desired outcome: Be reimbursed for both warranties since they are useless
Tripoli power recliners
We purchased Tripoli power recliners (2) on October 25, 2020. The chairs were delivered on November 27, 2020. The chairs were making a very loud noise in the springs on both and cracking noises. We immediately reported this to service and and asked for new chairs. We were denied new chairs and were told we needed a service repair person to come out and...
Recliner couch and chair
Our first purchase of couch and recliner ended with the furniture being deemed defective and returned. Back to the showroom to purchase a more expensive set. Three or four service calls later our furniture is noisy and simply junk. I wouldn't recommend La-Z-Boy to anyone. They simply allow their workers to evaluate quality and reward speed over quality.
Delay in construction and shipping
I am very displeased in the amount of time it has taken to ship my second recliner. I ordered 2 recliners Sept. 2020 and was told I would receive them in Jan. 2021. I finally received my 1st chair the 2nd week of February and still waiting on 2nd recliner.
I was asked to also finish paying for both recliners when I received my 1st one as well which was fine thinking I would receive the 2nd one by the in of Feb. I'm still waiting and I understand covid was a issue which is understandable but it's now been 6 months? No excuse and will not use Lazyboy's service again.
William Eckles
[protected]
4610 Dever Dr.
Martinez Ga
30907
Poor construction and no resolution from company
Purchased a sectional for around $4000. Corner piece was 1 1/2 lower then the adjacent pieces. Had service come out to fix 6 times. Still no better. Last time the service person visited not only wasn't it any better but he broke off the pin holding the piece in place. Laz-e-boy said that the piece was fixed and offered me $200 for the problem. Never...
Reclining sectional
We have two recliners as part of a sectional we purchased four years ago. My husband could feel/hear that something wasn't quite right with his recliner. We pulled the recliner away from the wall to look at it and found a huge, long gouge in the wall. The back of the recliner had an exposed piece of metal that had ripped through the fabric and ruined our...
Read full review of La-Z-BoySofa and loveseat
Our bad experience with La Z Boy started after we signed the invoice. The salesman wasn't upfront about the delivery date. We were quoted 3 mos. They never called us once to update us on the status of the delivery date. When I called for the status, they would change the date out further and further. After the second delivery date and it still wasn't in, we...
La-Z-Boy Reviews 0
Overview of La-Z-Boy complaint handling
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La-Z-Boy Contacts
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La-Z-Boy emailscomfortcare@la-z-boy.com100%Confidence score: 100%Support
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La-Z-Boy addressOne La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
Most discussed complaints
refusing to call us backRecent comments about La-Z-Boy company
Order received was very poor quality.
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