Lambert & Butler
Reviews and Complaints

I was very upset that Not only did the my 20 pack of lamber and butler silver cigarettes only have 18 cigarettes in the packet but when I'm trying to have a drag its as if the filter is to solid and compact to actually inhale through I've never had this issue before but the cigarettes don't come cheap these days so this has really disappointed me.

Bought a packet of 20 lambert and butler real blue and when I opened them the filters are covered in some kind of black staining (please see attatched pictures) clearly these are not smokable and I am concerned as to what on earth is inside these filters.
Please respond as a matter of great urgency to [protected]@hotmail.co.uk i await your response
Kind regards
Chris evans

To whom this may concern

My name is kelly bingham and have for the last few months i have smoked your lambert and butler tobacco well is ive smoked the tobacco ive found a piece of glass in it not sure what to do as they maybe fine shards left in tobacco im not happy and would like you to get to the bottom this please as a concerned customer
Pls can someone get back to me about this

Kind regards
Kelly binghamTo whom this may concern

My name is kelly bingham and have for the last few months i have smoked your lambert and butler tobacco well is ive smoked the tobacco ive found a piece of glass in it not sure what to do as they maybe fine shards left in tobacco im not happy and would like you to get to the bottom this please as a concerned customer
Pls can someone get back to me about this

Kind regards
Kelly bingham

Also have a photo of the glass but dont know how to send it

I purchased some cigarettes from Newbury post office, George st, Bolton and two in the packet were damaged with giant twigs hanging out. I have enclosed photos. I have been a loyal customer for nearly twenty years and it's only the forth or fifth time in all those years. But this time it wasn't just one damaged. Look forward to your response

Sean Cowle

I am filing a complaint about the cigarettes I have purchased as they are side burning and not lighting correctly. I feel this is a disgrace when I pay £9.27p a packet and I am losing half my smoke because of the issue. I will look forward to hearing from you my contact email is emma.[protected]@gmail.com. If issue is not resolved I will change brand.

Hell I'd like to file a complaint about lambert and butler original silver I've smoked this Brad for over 20 years and about 200 a week the last month the cigarettes have been unsmokeable thay burn down strait away and almost every time I'm lucky to get 2 puffs out of a cigarette your brand falls in at over ten pound a pack this realy is not acceptable
Tessa
Email: [protected]@hotmail.com

I bought a multi pack of cigarettes and one of the packs were completely wet through the whole pack were brown and ruined it appears that the cigarettes had been soaked in the pack before they had been sold and were completely unsmokable

Iam writing this email of complaint as iam extremely disappointed in the last few packets of cigarettes, they have been full of large branch-like sticks and burning down extremely quickly. I have been a loyal customer to Lambert and butler for 15 years and smoke 20+ a day so I do spend alot of money so to feel like iam not enjoying my cigarettes as i always do is extremely upsetting. I hope you take this complaint seriously and I would like you to respond to me as soon as possible.

Yours sincerely 

Kayleigh Davis 

lately in a few different pks of l &b silver I'm finding a few cigarettes I light up u can't get a draw off.. weather it be that there made too tight or a problem with ur tobacco but it's rather irritating when I'm being charged nearly £11 a pack, yesterday over half a pk of 20 had this issue, it's definitely an issue u need too look into cause if it continues I'll be buying a different brand I'm not going too waste money on tabs that u can't smoke Thanks ...miss l hannard. [protected]@hotmail.com

I purchased a 30g of Lambert and butler Tobacco and as i was halfway through my pouch of tobacco I came across a false nail in as it has dried nail glue on so a used false nail so and obviously has germs on it I had smoked most of it and noticed at the bottom of the pouch I am disgusted by what I have found as I have been smoking Lambert and butler Tobacco for a few a while now and I have never seen anything like it my anxiety is going nuts as nails have germs and I will not hesitate to take this further if something isnt done about it

I brought these from the shop in Nottingham opened them to find they are filled with carlton cigarettes. I paid for l n b not Charlton. It's wrong how can you put the wrong [censored]s in the wrong packet. Niw I've lost out on 10quid nearly because I cant smoke these. A big company like l n b and you cant even pack [censored]s right. Please get back to me
[protected]@hotmail.com

I bought a packet of cigarettes and I found a few of my cigarettes that haven't been wrapped very well

I bought 2 packets from the same shop they ain't all like that just a couple from each packet. We pay a lot of money for this habit and iv never came across this problem before but after switching cigarettes from crushballs iv had to switch cigarettes so first time of buying this brand

I've attached a picture below

I brought a pack of l&b blue and out of the 20 at least 10 of them had big chunks of tobacco in them and were unsmokeable very disappointed my email address is [protected]@yahoo.com if you wish to contact me further regarding this. As I've been smoking this brand for years now and have noticed as of late I've had a few packets like this

I bought a packet yesterday at the McColl's shop in four acres Bristol and when I got home I took one out and realised that they have been made with not enough tobacco inside as the day went on I realised that every cigarette was the same I think it's a joke that they cost so much now a days and they have been made like this would appreciate a refund or something thanks

I brought a pack of l&b blue Super Kings and I have never found this, it's my last cigarette, I find I can't smoke due to this:(picture)

I'm not happy, im considering changing brands, these are ment to be quality controlled products, how could it come off the factory floor? The box is undamaged and its the only one like it in box.

Upon opening a cigarette I found a strip of fishing line around 5 cms inside the cigarette. I had already smoked a few from the packet so it's quite possible I had smoked a cigarette with the wire in. As a long term customer this is something that would make me take my business to another brand. I await your reply regarding this serious matter. [protected]@gmail.com

Upon opening two cigarettes I found a strip of fishing line around 5 cms inside two of the cigarettes. I had already smoked a few from the packet so it's quite possible I had smoked a cigarette with the wire in. I don't believe this product has met the safety standards and I worry about the possible effects of smoking this foreign matter. As a long term customer this is something that would make me take my business to another brand. I await your reply regarding this serious matter.
[protected]@hotmail.co.uk

I bought a pack of 20 l+b crushball from a petrol station 2 days ago and every cigarette I lit it burnt to half way down on 1 side only, am not sure why it done this(especially to all 20)+ today when I have bought a pack from my local co op the balls are very hard to crush to make the cigarette menthol?
If someone can get intouch my email is [protected]@gmail.com

For the past week I have noticed that the holes around the filter are significantly more pronounced than they have been for the past 8 years of smoking this variety ! This means that it is very difficult to get a full draw from the cigarette ! Is this a deliberate change or have I just been buying faulty cigarettes ?!? Attached is a photo of two L&B cigarettes from different packets where it is clear that the holes on the filter are very different sizes ! I have bought a pack today and again the holes are too big !

Today 29/02/20 I noticed that my cigarettes have been extremely light in this packet, I thought it was just a 1 off but on closer inspection I noticed that the filters were not secured properly thus making most of them unsmokeable
Tracey Hodges
[protected]@gmail.com
Please can someone contact me to resolve this issue. The price of cigarettes is bad enough without having to put them straight in the bin!