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LBC Express
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1.0 3 Reviews 2812 Complaints
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LBC Express Complaints 2812

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A
5:12 am EDT

LBC Express your crew weren't able to deliver my parcel, for the reason that my adress is incomplete

Concern tracking nos. [protected] & [protected]. My parcel was not delivered for the third time for the reason that my said address they said is incomplete, which is very impossible since you were able to deliver three of our parcel last August 20, 2022 with tracking number [protected], [protected] & [protected] and with the same address. I called up your call center when the second delivery attempt was unsuccessful, but still the same situation, incomplete address. Maybe your staff is just being lazy to deliver my parcel. FYI: my address is a subdivision wherein one of your branch is located outside the said subdivision, also the subdivision officer confirmed that they received parcels for our homeowners on those same days that my parcel is supposed to be delivered.

Desired outcome: You have to investigate the delivery personnel especially these parcels contains credit card, and considering that you already delivered to my address not only once but several times.

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LBC Express Inc
US
Sep 08, 2022 2:35 am EDT

Hi 美麗, this is from LBC Express. Our sincerest apologies for this inconvenience. May we verify if your shipment has been delivered? For better assistance, kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress

Twitter account: @lbcexpress

IG Account: @lbcexpress

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J
4:06 am EDT

LBC Express Service

Your people in california gardens lbc branch is not approachable at all. They seem to be racist and judgemental with how you look. I am so offended the way they look at each other and talk about me then ask each other is this id even valid. I already tried to cashout money from them many times already. This is not the first time that they acted that way towards me and i am really offended. Just because i dress like ragged it does not mean that i should be treayed fairly [censored] those employees of yours for being so judgemental. I've been to customer service and most of the time i was treated fairly and not like this. Sorry for my word but it is so sick to think that you are hiring those kind of employees. I am not referring to all of your employee of that branch but please do something about this. I just don't want this to happen to your other customer wherein you will be judge with the way you look.

Desired outcome: MORE APPROACHABLE AND KIND

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C
Carlito Sacluti
US
Oct 06, 2023 6:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ganyan ang Pilipino, judgemental and racist. Bwiset.

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R
6:28 am EDT

LBC Express Package wasn't pick up

I have booked for my package to be pick-up here in Melbourne today and no one came. No call from them as well.

I called them four times since 1 pm (melbourne time) and they said it will be pick-up between 9:00-1700 (melbourne time) It's already 20:30 at the time I'm writing this and customer service told me that they might pick up tomorrow. What's worse is that I moved my flight from last week to tomorrow early morning just for my package to be pick-up.

I will definitely entertain the option to file a case as my relatives will not received their pasalubong. Moral damages and everything.

Desired outcome: I will definitely seek damages from your company. So unprofessional. You could have called me earlier that it was not possible as I could have arranged other couriers send it for me.

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A
1:11 am EDT

LBC Express Delivery

2 days in a row the delivery courier arnel did not knock at the gate. He just left the notice that the house is closed. Please provide a mechanism that they will be able to call the recepient. If not inform the recepient an option to claim it at their lbc office. Impossible not to hear the tap on the gate. Did not even try to knock. The house looks closed but there are people inside. Did not indicate time he delivered. I am wasting time just waiting for the delivery.

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M
6:34 am EDT

LBC Express Delivery

My parcel has already been paid. My address was clear as crystal but the courier reported that it does not exist! how incompetent are your delivery men? should we place billboards outside our houses for them to locate the place?

and the numbers given to me to be contacted will not answer even after 15 missed calls. Please fix this. Track number [protected]

Desired outcome: MY PARCEL BE SUCCESSFULLY DELIVERED. CHANGE YOUR DELIVERY MEN TO COMPETENT ONES.

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U
12:51 pm EDT

LBC Express The stone or the earrings is missing

Complaints regarding the items .missing items the stone are not complete under the tracking number :[protected]

Reciever: Romero Kristal Mer

Desired outcome: We need your response ASAP we have insurance we need your response

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R
5:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Box not collected as per booking and still waiting for clarification.

Please see below my email of today (08/08/22) to LBC customer care UK.

Dear LBC customer care,

I am writing to raise my concern and will also send a complaint to your complaints department.

I have made several emails of which can be traced within this thread. Several telephone calls have also been made to make follow ups and clarification regarding the collection of the Large balikbayan box which was meant to be collected (that I have booked) last Thursday 04/08/22 and no one had turned up nor made the necessary call to advise me as such and LBC had confirmed that they have my correct contact number which is [protected]. I called last Friday (05/08/22), and was falsely reassured.

Further to the call that I made today at 09:41H, I have been told again, the same non-reassuring statement, that my concern and request will be forwarded to the right team or as I understood the contractor. I had informed a few of the staff that I spoke to via telephone that the form I had been given of which I have filled in has a name of a contractor called Nestor. Can the contractor actually make the communication to enable them to collect my box please?

This is a simple and straightforward request and it seems not being addressed.

I look forward to a clear reply and collection confirmation date and time.

Many thanks.

==========================================================

Please see below one of the communication on 26/07/22

July 26, 2022

Dear Client,

Good day & thank you for your email.

Based on our records, the request is schedule on August 4, 2022.

[protected]

Name: Rechell Elloren Hernandez

Address: PO10 8HJ 44 Garsons Road, Southbourne, Emsworth, Hampshire Portsmouth South East England United Kingdom

Preferred Date: 08/04/2022

Preferred Time: 12:00 PM to 9:00 PM

Tel No.: N/A

Mobile No.: (0)(0)[protected]

Agent: website

Manifest #:

Tracking No Consignee Status Order Details Order Type Shipment Mode Amount Due

[protected] Vicenta Elloren Hernandez, 01/01/1900, Beside ABC-LC Annex, Bantayan, 6200 Dumaguete City, Negros Oriental, [protected] FOR PICKUP - Large (30 X 22 X 20 INCHES)(1) Pickup Sea 0.00

Thank you

Rey Ann Rodriguez

Contact Center Management

LBC Express Inc

Desired outcome: Large Balikbayan box to be collected this Friday 12/08/22.

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E
12:17 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I just sent parcel today for Nueva Ecija on LBC Sucat Parnaque Branch and I tried to track in on your website but it says that no record found. Why is that? Please fix it and below is the attached image of my receipt. Looking forward for your response. Thanks

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L
5:57 pm EDT

LBC Express Scheduled pickup boxes

It all started on pickup box that we already paid online. The pickup guy in Modesto named Marvin Tiu can not understand or refuse to understand that the is already paid and just only for pickup. He insisted to get our credit card number so as the code for information and when refused, he left without picking up the box. That same night I was bombarded of messages till past 11:00 PM from a person named Patrick Cruz. Although he showed his LBC ID card on his messages, I am hesitant to believe because all along Patrick phone number was not recognized as LBC STOCKTON phone number. To make my story short, the box was pick up finally the next day. Now, I have two boxes that need to be picked up with confirmation number and I even double confirmation thru 800 number but I waited Monday, Tuesday and Friday but no show and no call. These Stockton LBC employees have unprofessional attitudes that is not acceptable in this kind of business. They ruining LBC’s name whose been in business for a long long time.

Desired outcome: He even dare me to make complaints to LBC 800 number by all means and take my own boxes to Stockton branch myself. I wish somebody from other LBC branch to step up and pick my boxes.

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H
1:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express Missing items in my box

Dear LBC Team,

Box was received after 3 months of shipment and the following items are missing upon inspection:

1. Surf Detergent Powder (130 wash) 6kg

2. 16 Starbucks coffee pods (cappucino x4, Caffe latte x 4, Caramel machiato, americanox4)

**Box was not in good condition when received and there was a sign that it had been rummaged.

Photos will be provided if needed. Your response is highly appreciated.

Desired outcome: Immediate action and Refund

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K
12:23 pm EDT

LBC Express Parcel not delivered

My parcel with tracking number [protected] was not delivered due to the following reason as stated in the LBC tracking page: Your shipment was not delivered due to payment issues during delivery. Please get in touch with us through our official customer care channels.

Desired outcome: Parcel delivered and my payment remitted

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J
2:35 am EDT

LBC Express Service - how raider deliver the letter

7/29/22

Ngayon dn naideliver

Ito maikli lang.

Pasabihan yang mga delivery raider nyo sa bahay ang deliver hindi sa kapitbahay. May tao sa bahay hindi dun dadalin. Sa kapit bahay ibibigay? Kitang kita house no.

Pakicheck yang gawain nila yan.

Kakawalang tiwala sainyo confidential letter sa kapit bahay nyo ibibigay?

Desired outcome: I would like an apology , and retrain of train your delivery staff

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M
10:29 pm EDT

LBC Express Lbc box

Butas poh tung dalawang jumbo box ko napansin ko nlang after alisin ang laman ako din poh ksi ang ng lagay at ng bukas pag kauwi ko ng pinas pero nakita ko lumuwag n sa gitna at may butas ang dalwang bix n pinadala ko

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S
3:15 am EDT

LBC Express Delivery Service

I have this experience happened just today, July 15, 2022, 3:00 PM. The delivery rider called and said where is my house then I instructed him on how to get here. He is speaking like he doesn't want to deliver my parcel. He seem annoyed. Then he calls me again and said "Pwede ba paabang na lang sa may ginagawang bahay", then I said okay I'll wait there. When he's there, he said "nandito nako sa ginagawang bahay". Like, hello? As far as I know, door to door ang delivery nyo diba? Ineemphasize nyo pa nga yan sa commercials nyo. I understand that they are tired, napakainit, at nahihirapan maghanap ng bahay ng customer. Pero diba yan pinili nilang trabaho e, ginusto nilang maging delivery rider. Pare-parehas lang naman tayong nahihirapan. Sige sabihin nating hindi nya ginusto yan trabaho na yan, kasalanan ko ba yon? kasalanan ba ng customer nyo yon? LBC suggestion lang, sana may attitude assesment din kayo sa paghahire ng rider, para maasses nyo yung mga ganyang ugali. Salamat.

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M
6:30 pm EDT

LBC Express Package was not delivered due to incorrect address?

Sir/Madam,

Good Day!

I have concern about my package with a tracking number of [protected]. Today, July 13 2022 i got a message that my package will deliver within the day and i wait. Sadly, I got a message again the same date at 9:45 PM that they try to attempt delivery but my address was incorrect.

I wanted to let you know that the Address that I input is existing. Also my other concern is if they really try to attempt, why they didn't call me for clarifications on my location. I hope you understand. Thank you!

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P
1:51 am EDT

LBC Express document not receive

im complaint document shipment Tracing no.[protected] was released to MAE FABROS, COUSIN|HandHeld on 18-12-2021.

im not related to Mae Fabros.she not my cousin.

other hand WALA AKONG NATANGAP NA SULAT GALING LBC NOON DEC 18,2021 UNDER shipment no.[protected].

under Name :JAYSON P.Brizuela

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R
8:25 pm EDT

LBC Express Delivery issue

Parcel still not received. I always track the delivery and prepared to received but it happens "Shipment is with a concern. Please get in touch with our official customer channels."

Below is the tracking number

[protected]

Date: July 9, 2022

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I
8:42 pm EDT

LBC Express Delayed service

The LBC staff said that the same day delivery's cut off was 10am, nag expect ako and the sender na marereceive ko yon that day. I patiently waited from 9am to 7pm, i still hoped it would arrive at 8pm or 9pm, but no parcel came. I needed it that day, it was an importatnt event. See what i lost? I lost a moment, a "shoud've been" memory. With all the [censored] that's happening in our country, minsan na lang sumaya ang tao pero ipinagdamot niyo pa sa'kin yun. I hope you see my point, i hope you see where this disappointment, anger, and dismay is coming from. I trusted this courier company, but trusting you was a mistake and i would never trust this courier again. Upon checking my tracking number, it was only shipped the following day, and today it was received at Urdaneta Branch with a note that the next update will come within 2 days, and i don't believe anything you say anymore. You can't even contact me, and your landline customer service is really hard to reach, maybe because you have too many complaints because of your service. Chat support niyo hindi man lang makasupport talaga, mas gusto niyo na sa comment section lahat ng complain? Kaya siguro naka-off yung review section niyo because you'll be rated low and be unrecommended. Baka sa susunod comment section naman na sa fb ang i-off niyo. You wasted and is wasting so many people's time.

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H
6:54 am EDT

LBC Express bubble wrap

i ask the staff for the reciept of my package because i doubt that bubble wrap has a separate payment this happens at puregold bacoor lbc branch when i looked at the reciept i only saw the cost of delivery fee it doesnt show how much cost i paid for the bubble wrap he said per bubble wrap cost 15 pesos and he use 8pcs in 1 flate iron that has still styro foam inside because its new and four watches i paid 645 pesos for that and the location is just near my location from bacoor cavite to gma cavite 645 is too much shipping cost, and he also said to me that just add the 120 pesos for the bubble wrappe!

Desired outcome: if ever i want a kinda refund or fix this if ever there is something wrong with the price cause for me 645 is so over price when the item is not that big and heavy

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M
8:17 pm EDT

LBC Express Why the shipment will be disposed?

As per consignee she didn't receive any call from the courier service it means n

Calls no attempts of missed calls. Why does the courier service will dispose the shipment? Courier shipment dated may 15,

Tracking ID: [protected]

Shipment date: May 15, 2022

Consignee: Rex Infante

Sender: Joan Maluya

LBC: branch Bagbag Quezon City.

Status: RETURNED TO SHIPPER

Desired outcome: I would like the shipment to be pick up by the consignee please. Return the shipment and the consignee would like it to be pick up. Just provide the address where to pick it up to the nearest branch to the consignee address.

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About LBC Express

Screenshot LBC Express
LBC Express is a courier and cargo company offering delivery and remittance services. They provide domestic and international shipping, door-to-door delivery, and online tracking of parcels. LBC also offers money transfer services, bill payments, and mail solutions for both individual and corporate clients. Their network spans across the Philippines and extends globally.
How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Overview of LBC Express complaint handling

LBC Express reviews first appeared on Complaints Board on Jan 19, 2011. The latest review Parcel not delivered until now was posted on Oct 11, 2024. The latest complaint Parcel not receive was resolved on Sep 10, 2021. LBC Express has an average consumer rating of 1 stars from 2815 reviews. LBC Express has resolved 25 complaints.
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  1. LBC Express Contacts

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    Click up if you have successfully reached LBC Express by calling +966 547 212 962 phone number 8 8 users reported that they have successfully reached LBC Express by calling +966 547 212 962 phone number Click down if you have unsuccessfully reached LBC Express by calling +966 547 212 962 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +966 547 212 962 phone number
    14%
    Confidence score
    Saudi Arabia
    +65 800 101 2708
    +65 800 101 2708
    Click up if you have successfully reached LBC Express by calling +65 800 101 2708 phone number 0 0 users reported that they have successfully reached LBC Express by calling +65 800 101 2708 phone number Click down if you have unsuccessfully reached LBC Express by calling +65 800 101 2708 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +65 800 101 2708 phone number
    Singapore
    +886 801 127 383
    +886 801 127 383
    Click up if you have successfully reached LBC Express by calling +886 801 127 383 phone number 1 1 users reported that they have successfully reached LBC Express by calling +886 801 127 383 phone number Click down if you have unsuccessfully reached LBC Express by calling +886 801 127 383 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +886 801 127 383 phone number
    Taiwan
    +971 800 035 702 444
    +971 800 035 702 444
    Click up if you have successfully reached LBC Express by calling +971 800 035 702 444 phone number 14 14 users reported that they have successfully reached LBC Express by calling +971 800 035 702 444 phone number Click down if you have unsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number
    4%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024

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