LBC Express’s earns a 1.0-star rating from 2815 reviews, showing that the majority of customers are dissatisfied with delivery services.
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No record for this parcel
Hi, my husband is the receiver of the parcel and upon checking walang record sa system niyo. I wonder why? It was dropoff in your Talibon Branch and to be delivered to Tagbilaran Branch on March 23, wala kayong office 24 kasi sunday. Nakalagay sa receipt for delivery by 25. Hangga ngayun wala pa. You have poor customer service and very slow on responding to complaints. Please find the parcel it contains a phone. Your email support sucks, it was your mistake, why should my husband be doing all the follow work? You failed to record the parcel but printed out a receipt?
Desired outcome: I want the parcel to be found and deliver na.
Delivery lead time & customer service kuala lumpur
Package was collected 19 February [protected]. Delivery from Malaysia to Davao indicated 55 days in Lbc delivery, 2 months 7days still packages haven’t received. Customer service always cut the call line when asking why taking so long to deliver.
LBC please provide a right lead time delivery avoid awaiting so long.
Desired outcome: Delivery Lead time is important for customer for short expiration foods items.
Hi, Was your package delivered? I sent a box to the Philippines on March 15 but only took 1.5 months.
My second shipment, however, got issue. THe box was collected on April 15, but until now, as per LBC track and trace, it has not departed from Malaysia. I am worried that the boxes are all opened/slashed, or even lost.
LBC, please explain all this. This is not very usual even if there are delays, but almost 2 months before sending the boxes out is ridiculous.
Hi Sir/Ma'am! May we ask for the tracking # of your shipment so we could verify its latest status and whereabouts?Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Reference number to claim the payment of my buyer BRANCH COLLECT
april 22 2022 nareceive ng buyer ko ung pinadala kong parcel. 3days na ngayon wala pa ring text ang lbc express ng reference number para maclaim ko na pera sa lbc branch collect. Grabe to poor customer service pa.. nakakainis na
i did not received my order on time
the rider says that they can't find my address i think they're just lazy to send my cargo, this was happend last april 07, 22 & april 08, 22 LBC BRANCH NAGA CITY CAMARINES SUR
Staff named KATHIRENE BANDOJO- ILOILO ATRIA BRANCH
Rude tone of voice when dealing with my inquiry. Even her eye contact is so sarcastic - poor customer service
Desired outcome: Call attention of concerned staff and improve customer service
Box was opened/ sliced and contents missing
From Pulilan. Bulacan Warehouse - before delivery. LBC staff from Pulilan branch called to inform of a damaged box during the transport/ delivery process and they had it sealed off.
Box was delivered the next day (March 29, 2022 around 10am). The box was not damaged from the transport but was obviously opened/ sliced on one corner of the box. There was a big space in the middle of the box with missing contents.
Hi Mr. Arman. Good day.This is from LBC Express, first our sincerest apologies for what happened in your balik bayan box. Allow us to assist you po. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Scam
I want to complain about the person who is scam to me from davao I buy iphone 11 but she send to me a t shirt.. His name is sorainie bundola cp no. [protected] she live in ilanga davao but she use a name in lbc is aireaca bundola.. I know u have a cctv I want you to help to see the look of this lady. She scam me a 20k pesos.. Please do something about this.. Please help me!
Desired outcome: 20,000 pesos
Ano po nangyari? Bat di na deliver now huhu
Hi Charm, Allow us to assist you po. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Invalid tracking number
I have the tracking number and the receipt but when I tried tracking it online, it says "We didn't find any records." How come? What hapepned? Help me!
Delivery
I BEEN FILING A COMPLAINT AND FOLLOWING UP MY COMPLAINT FOR 3MONTHS NOW! No answer. You destroyed my ITEMS! I CANNOT UPLOAD ALL MY PICTURES TO SHOW MY ITEMS ARE RUINED AND YOU DONT CARE!
The box came around September in the PHILIPPINES. I keep following up but the box was stuck at LBC and came to our house on December and I saw the box is ruined and when I open it all items are destroyed! I got a lot of pictures of my items! I filed a complaint same day but until now LBC has no answer. I keep on following up but still there’s no answer! For 3months complaining I got nothing. Because LBC DOESNT CARE!
Desired outcome: Refund
Hi Rila Napalang. This is from LBC Express, first our sincerest apologies for what happened in your balikbayan box. Allow us to assist you po. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Hi Rila, good afternoon. Allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Shipment from Camotes Island without any relevant updates.
The shipment I was suppose to receive have not yet arrived and without any relevant updates to its condition or whereabouts. It is already a week since the shipment was shipped.
Desired outcome: Provision of relevant updates regarding the shipment.
Package from my parents at Jeddah, KSA
Estimated time arrival was on March 16th, up until now March 23rd, our package is still not here. I asked for the update from the customer service of LBC Express and they told me for fourth time already they would follow-up my package, but there's still no good result from it. We've been waiting for days. Why couldn't they get it from "CUSTOMS"? Stop making your customers wait that long. What is wrong with you? We paid the right amount for your service.
Hi Allaysa . This is from LBC Express, may we verify if your balik bayan box has been delivered? Allow us to assist you po. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress "
Hi Allaysa, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Shipment was release to authorized person who i dont know
Tracking no. [protected] please kindly check my package upon checking it says it was release to an autorized person name clent lagrosas whom i dont know who he was. It was a very important documents that i must have. I have waited for a tect or call from the courier but i dont even got one. And i wondered why my package was taking too long so i just checked and found out that it was release to someine i dont even know. Now how can i get my package back. Why your service like this. Can you please answer me and kindly do something about it. It was not really fine. Its so stupid to left the oackage of your ckient to someone who is not being authorized by the receiver or the sender. Please kindly do something a bout it cause i dont even know who is that [censored]ing clent lagrosas is!
Thanks!
Hi Joan27. This is from LBC Express, may we verify if your shipment has been delivered to the ultimate consignee? Allow us to assist you po. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress """
Hermosa branch service
Mabagal po ang serbisyo ng mga naka duty ngayong march 22, 2021 arounf 1 to 2 pm.
Walang number system ang branch na ito kaya nagkakasingitan.
Isang oras na ako nandito.
Madami na ako napuntahang branch kaso bukod tangi ang branch na ito sa ganitong serbisyo.
Sana maaayos ang dinedeploy ninyong tao kada branch.
Ang dadaldal.. Nauubos oras sa daldal bago gumalaw.
Dalawang counter lang naka open.. Samantalang 3 silang duty.
Bakit sa apat pa ang window kung dalawa silang nagtatrabaho.
Desired outcome: Maging professional ang mga tao.. at mabuti sa customer.Sana di lang isang counter ang nakabukas.
Hi Joy, this is from LBC Express po. We would like to express our apologies for the inconvenience this has caused you. We understand how you feel about the situation and this is definitely not the experience we want you to have. Thank you for bringing this matter to our attention. Rest assured that this issue will be dealt with accordingly. Again, we are truly sorry for the troubles you have encountered.You may also reach us through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Service - inappropriate behavior of staff
21/03/2022 4:30PM
Staff refused to transact just because he's tired. It's not even closing time.
And he has the audacity to flounce when I confronted him of his behavior and untowards treatment to a customer. He even shoo me away and told me to go to their Peñafrancia branch in Naga City to file my complaints! Like, how in the world do you allow your employees to be such an [censored]?
Desired outcome: Incident report and proper sanction
Hi R Javier, this is from LBC Express po. We would like to express our apologies for the inconvenience this has caused you. We understand how you feel about the situation and this is definitely not the experience we want you to have. Thank you for bringing this matter to our attention. May we know the specific LBC branch you are referring to? Again, we are truly sorry for the troubles you have encountered. You may also reach us through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Package Not delivered safely
Worst!
The package got wet and torn
Worst delivery ever!
Air freight
The package was sent from kuwait to phillipines was obviously opened and important item were missing (please see attached picture).
Supposed to received 5pairs of shoes, 1 phone e specifically brand new samsung note 20 ultra 5g and some chocolates.
And yet we only received the shoes and some chocolates the phone was missing.
Its been few weeks now and wala padin update!
Desired outcome: Please refund. Action immediately!
Hi Rikkie Mae. Good day.This is from LBC Express, first our sincerest apologies for what happened in your balik bayan box. Allow us to assist you po. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Lbc remittance
Made a COP transaction last February 18, 2022 at LBS SM City Cebu branch. Parcel was picked up last February 22, 2022 but until now, the payment has not yet been deposited to my account. I made multiple follow-ups at the said branch but I did not receive any action to my concern.
Tracking #: [protected]
Name of shipper: Apple de Claro
Name of Consignee: Kiven Roiles
LBC Branch: SM City Cebu
LBC Branch of Pick-up: LBC Carmen Branch
Desired outcome: Immediate deposit of payment to my bank account
Hi Apple, Allow us to assist you po. May we verify if your COP/COD concern has been resolved? Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Hi Apple de Claro, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Stolen items inside box
13-02-22 Shipment collected from Shipper in singapore
10-03-22 Shipment Received Philippines
MISSING ITEMS:
1 nos iphone 13 pro max 512 gb
4 bottles massage oil (siang liang oil)
4 label printer cartridge
Desired outcome: REPLACEMENT OF MISSING ITEMS
Rude delivery riders
2nd time to encounter a rude rider of LBC. Sobrang nakakadismaya! Don't you love your job?
Delayed Delivery - unresponsive customer Care
It's been almost 3 months now and yet my boxes are still in transit which I highly doubt looking into and taking care of. How I wish this channel can somehow resolve the issues. thank you. Happy to discuss the matter!
LBC Express Reviews 0
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About LBC Express
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4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
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Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 03, 2024
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Hi Noreen Claire, good day. Hi Noreen Claire, magandang umaga po. Humihingi po kami ng paumanhin sa nangyari sa inyong shipment. Upang mas matulungan po namin kayo regarding sa inyong shipment concern, mangyaring mag send lamang po ng message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress