LBC Express
Reviews and Complaints

This is I guess my 6th time to reorder my item at shoppee coz my item was not delivered successfully bec of incorrect address. You were able to deliver my items in Dec. and a week after I ordered another item and cancelled it because you could not locate my address. I specifically provided all the landmarks you need but still failed to deliver. I again called your cust service and was told that they will rectify the issue, and guess what you still returned the item to seller. Is it hard for your driver to ask direction? are they deaf? for how many times i tried to reorder my item, and still you failed to find my address, but then again you were able to deliver an item to that same exact address?

A mail send by nimrod comiling from tagbilaran city with tracking # [protected] last january 25, 2018 on or about 9am for Rufino comiling III. According to LBC antipolo circumferencial on or about 8:30am the mail was out for delivery and I waited until night.
The said documents are very necissary to be submitted on january 26, 9am to 12nn to Social housing and finance corporation. But until now not delivered, my brother put my cellphone number to contack me during delivery. Someone called my number at about 9:11pm last night and said from LBC but the conversation cut, I tried to call ball twice but no answered.
Where is the promise of LBC to deliver within 24hours and now 57hours past not delivered.

nakakairita ung staff nio LBC Bankers... ung ipapadala ko wala pang 3kl pero sa large nilagay... at ang usapan namin idedeliver hanggang ngaun wala pa din... sana cnabi nia sken na walang deliver dun... at bago pa un ang haba ng pinila ko tapos ssbhin hindi pwede magpadala ng walang ID so pina sign up nila ako ayaw pa din... tapos nung nagdala na ako ng ID at ung pina sign up sken nung pagbalik ko di naman pinansin kc ok lng daw... paki sabihan ang staff nio kc nkakainis at ang babagal kumilos paki bigyan ng action salamat

Just want to know if you have any plans to deliver my package?! You posted a status last January 20 that delivery failed due to consignee unknown. When in fact BLACK ARROW was able to deliver my package last week with the same address. No second attempt or text message to follow up since contact number is provided to you by the seller. I personally went to your warehouse in Bacolod last January 24 to get my package and found out that you are still segregating packages and my package is for delivery the next day. So why posted the status consignee unknown? You insisted that I should not wait for you to get my package since you will deliver it tomorrow as it will take time finding my package and you have lots of shopee deliveries. So I went home just because I was so understanding. I've waited two days already for you to deliver my package! I'm 9 months pregnant and invested time, effort and money in going to your warehouse. Now you tell me if I don't have the reason to file a complaint! BLACK ARROW delivers on time. I don't think your tag line suits you! You should
Let go of shopee if you can't meet its demands!

Hello po..last jan 15 pa po pinadala package ko po ni ms fathima manalo. Hanggang ngaun pong jan 26 hndi pa rin po dumadating. Ask ko lng po saan na po napunta package po sakin na un...pls reply asap po...mlaking amount po ang pinambili ko po dun. Npkatagal nman po ng service nyo. Kung maaari lang po na pkibilisan po pagforward natong messege ko po. At sobra sobra na po pagtitiis ko kaya lng hndi ko nq po matagalan sobrang bagal ng serbisyo nyo po..mdmi pa po akong drting na package kung gnito po ang service nyo ipapafull out ko nlng po.sa sobrang inis ko po at hndi gnito serbisyo na nararapat saming mga client nyo

I order this item Last January 19 with order ID18011910161UJ9S and 18011910171UKSN from newell.shop here in SHOPEE. Tracking number is [protected]-RNQC and [protected]-VLSW. I haven't received it yet. But the supplier called me and ask me why I did not accept the parcel? No one from LBC came here to ask me about it. The supplier is really mad at me and telling me why i didn't accept my orders.

I send this last january 23, 2018 at 5:10pm...
The teller ask me if saan ko sya ipapadala..and then i replied sa ever gotesco commonwealth near from my husband house...so ok...i got my cope of transaction slip with the said address... then today january 25 my husband got a text messge from LBC that he can now claim the parcel/documents to LBC SM manila..so i wonder why ist SM MANILA...the adress in my slip is ever gotesco.

I am so very disppointed with this... i trust ur company..
The teller name RHIA ANN PRADO.
And i here in BACOLOD city.thanks

"Shipment issue. Please get in touch with us through our official customer care channels."

This is what the LBC Tracker says. Nagpaship po ako Saturday then I tracked the parcel kahapon (January 24, 2018). Yung nakalagay ready for delivery and expect it within the day. Nung chineck ko ulit ngayong araw yan na yung naka-display. Ano kayang issues yung na-encounter nila? I paid the shipping fee. So, I wanted to know kung anong nangyari sa parcel ko with tracking number [protected]. Looking forward to address this concern as soon as possible. Thanks.

Jan 24, 2018

Today yung nanay ko po ang nagreceive ng box ko galing lbc mga bandang hapon di ko alam kasi tulog ako at di ko ineexpect na ngayon darating yung delivery kasi sa tracking ko sa lbc wala naman nakalagay na ngayon daw madedeliver. And yung delivery man/boy sabi ng nanay ko wala man lang pinapirma na kahit ano sa nanay ko na nareceive ko na yung box, nagtanong lang kung dun daw sa address nakatira si Lhey which is ako yun at umalis nalang bigla. Ngayon 6pm ko na nabuksan yung box at wala namang kaduda duda na may sira yung box kasi sobrang sealed naman pati yung mga tape at walang butas so binuksan ko at ayon nga pagbukas ko box at accessories nalang ang nasa box at wala na yung mismong cellphone. Inorder ko kasi online is samsung a9 2016 sa CKVGS na page sa Fb at yung mga reviews naman don talagang 5stars at bago nila ipadala sakin yung order ko may mga proofs sila na pic ng mismong box ko na may resibo na ipinadala na nila galing lbc order ko. Sa halagang 4k yung inorder ko. Nasa photos na din na kasama na iuupload ko dito para malaman niyo na legit yung pinagorderan ko kaya imposible na sila ang may kasalanan kasi mag bibigay daw sila ng copy ng cctv sa lbc na pinadala nila yung order ko na andon yung cellphone ko. Nakakapagtaka lang almost 4days tumagal bago ipadeliver yung box ko galing cainta cargo hub kasi january 20 nagarrived doon yung box and ngayong jan 24 lang naiship. Tapos kinuha pa yung cellphone ko. Sana naman maaksyunan to agad mabagal na nga serbisyo niyo nangunguha pa kayo ng hindi sa inyo. Nakakahiya yung sistema niyong ganyan basta lang makapanloko kayo ng tao umaasa na darating ng maayos sa kanila hari ng padala pero kulang kulang ipapadala sakin? Pag di to na aksyunan agad agad mapipilitan akong mag file ng complaint sa korte o ipatulfo kayo. Sana man lang maibalik niyo yug Cellphone o kahit bayaran niyo nalang ng halagang 4k!

Its been two days since the last due date arrived from my delivery but my package was no yet arrived I checked in in the tracking page but I got this "we tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." I have been using that address for a long time now and it delivered my orders properly but this is the first time this happened and we are in a hurry to buy this product, "we would like to cancel our order" very dissapointed

Good Day,
I would like to complain regarding my Air Cargo arrived at Cebu Philippines Last 17th January 2018.All Broken including spare parts of the printer before we ship that printer we ensure that we put it safe inside the box and paste some cautions outside the box FRAGILE.but sad to say when the printer arrived, receiver open it all was broke like a trash.This is not the second time happened in our freight I myself will not tolerate with this kind of service you have.Please settle it as soon as posible .
Thanks,
Tracking number:[protected]
Sender Name :Ana Fatima Legal

Hi LBC! Mag request lang po sana ako na pwede pa redeliver ulet kase naka 1st attempt na ako nung wednesday wala ko pero sinabihan naman sa bahay na saturday kaso ang ginawa ng lbc ginawang 2nd attempt agad kaya di na nila dineliver nung saturday tinag nalang nila as return to sender pls help me out na redeliver ulet yung product dahil 1st attempt lang this is my order ID sa shopee is 1801141020091FF and my lbc tracking number is [protected] Nag request narin ang shopee sainyo ng redeliver Thank you nakailang tawag na ko sa landline ng shopee and lbc everyday ako tumatawag parang walang nangyayare pls naman please do action po.

I had a COD delivery in shopee with LBC courier reference tracking #[protected]-UDJR expected to arrived yesterday Jan 22, 2018. Delivery place were at my work, I was out of office that time but I left my payment with my co-worker in case of delivery. As per our guard on duty and my co-workers no LBC delivery arrived at the office. Until in the evening, my seller contacted me asking why I "REFUSE TO RECEIVE MY ORDER". Your deliveryman didn't do their job, how can I refuse my order e hindi nga siya(deliveryman)dumating, he didn't even call/ texted me to inform that my delivery will be arriving. Then why Return to Seller right away, he didn't even had a 2nd attempt of delivery? Please take immediate action on this..

I ordered a COD in shopee and it was scheduled for delivery yesterday (tracking number [protected]-ZEJP). Inaabangan ko the whole day tinatanong ko po lage sa lobby ng office kung may dumaan nang courier. WALA! Hanggang gabi walang delivery 7:30pm ako umalis sa office. Tapos ang update sa shopee Delivery failed kasi Consignee is unavailable?! Wtf! Ni isang text o tawag sa courier wala akong nareceive! Alam niyo narinig ko na to sa officemate ko nangyari narin sakniya! Hindi tumatawag si LbC on the day of delivery tapos biglang refused to accept agad status sa shopee pr katulad sakin unavailable! I was in the office the whole time! Ano bang klaseng courier yan dapat abangan ko sa entrance the whole day?! Grabe parang nanggagago naman!

Hello. I have ordered a puzzle from lazada. It was supposed to be delivered on january 19 or 20. Then lbc emailed me:we tried to deliver your order but the house was emty or closed. We ARE ALWAYS AT OUR HOUSE. No one is knocking on our gate. Nor beeping car horn. Please give me my order. I need it urgently for my competition. It said no one in our house but we are always here. Those emails was sent to me 2 days. We are always at our house. Please. I trust you LBC.

UNDELIVERED ITEMS FROM LAZADA with reference no. [protected] and [protected]. Reason: addressee moved out. check your personnel with cellphone no [protected] and records of my calls to your [protected]. Deliveries were not made on the dates mentioned in your text messages. I was willing to pick up from any Baguio Branch but the delivery personnel did not answer my text messages and calls. For your information I received a pouch from Dagupan on January 17 the date parcel covered by [protected] was supposed to be delivered. For the record I did not move out. And I left the money to my son for the delivery but NOBODY CAME.

I patronize LBC for almost allmy business pouches. THIS TIME I AM DISGUSTED. CAN YOU DELIVER THE ABOVE PRONTO? I received my previous orders promptly from LAZADA through another courier.

Good day!

Complain ko lng po regarding delivery na natagalan po kunti, supposed to be we are expecting na today or yesterday po namin mareceived to ducuments na pinadala from our main office which is so important.Our company is regular customer of yours and we are so disappointed about what happen, .ngaun pa na kung kailan imporatnte ang pinadala ngayon pa natagalan.Our tracking number is ([protected]) and we are hoping you take action on this one, please give us feedback and we need the said transaction on monday before lunch.Thank you..

Ano ba naman niyan LBC? Wala ba kayong mga mapa diyan? Anong silbi ng mga GPS jan o yung internet kung hindi niyo man lang mahanap ang sa amin? I gave my number naman but no one called to ask where I am.
May LBC station naman dito sa amin at naka-receive naman yung mga kaibigan ko ng mga orders nila. Linoloko niyo ba ako? O sadyang tamad talaga ang mga tao niyo?
Expand your service area LBC and be responsible enough to track your customers. Buhay pa kami mga loko-loko