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1.0 4 Reviews 2812 Complaints
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LBC Express Complaints 2812

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E
7:28 pm EST

LBC Express cnc hand grip/lazada

Im complaining about my order from lazada which is CNC HAND GRIP courier LBC philippines which is my expected delivery is january 19, 2017...but the said courier said due to payment problem they cannot delivered the aforesaid package...because i was check it in the delivery status and it i found out that the said package was already at LBC MARAMAG BRANCH, MARAMAG, BUKIDNON. IT was 50 kilometers from my location.what should i do?

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7:52 am EST

LBC Express january 19, 2018 ready for delivery. please expect delivery within the day.

January 19, 2018 We tried to deliver your shipment but recipient is no longer present at the given address. Please get in touch with us through our official customer care channels.[protected] My package was not delivered to my house. They didn't even call me to ask where my house is. Ivan B . Pare [protected] Paradise Subdivision, Barangay City Heights, General Santos City

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12:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express unable to deliver the item

Dear LBC Team,

What happen with your delivery service why it takes so very long time to deliver the item which was forwarded to SF-ILOILO on 15th Jan.
We suppose to expect the item for my father's birthday but it was not deliver as we expect.
Date of Last Status Transaction status
January 15, 2018 Forwarded to sf - iloilo.
January 12, 2018 Arrived at cfs port area.
January 12, 2018 Forwarded to cfs port area.
January 11, 2018 Arrived at solutions crossdock alabang (qty: 1).

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J
J
Jenalyn Saturay
US
Jul 19, 2019 11:07 pm EDT

I am experiencing this now!

J
J
Jmci
PH
Sep 27, 2018 3:45 am EDT

Dear LBC Team.

Why is it, that the status of my parcel was still the same as 6 days ago? I am expecting that my parcel will deliver to me, September 26?, Then last night I tried to track my order on your website then it states there that there is "no result found"?, Then I contacted the distributor of my parcel then I tracked it again. And the status of the parcel is still the same?

Tracking Number
[protected]

Date of Last Status Transaction Status
September 22, 2018 Forwarded to CFS PORT AREA.
September 21, 2018 Arrived at SOLUTIONS CROSSDOCK ALABANG (QTY: 1).
September 21, 2018 Arrived at LAZADA CABUYAO (QTY: 1).
September 21, 2018 Accepted at ACCEPTED AT LAZADA CABUYAO (QTY: 1).

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A
2:43 pm EST

LBC Express delivery

No one from lbc even went to my house to attempt delivery (shopee order), even though i myself went to school, there was always someone available at home to recieve the delivery but no one, and nothing arrived the whole day! Nobody asked for my money and I didn't pay because no parcel or pouch was delivered to me! LBC has already delivered to my address before and the package arrived just fine. But now there wasn't even an attempt to deliver and yet the delivery was declared pending because of no payment?

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7:42 am EST

LBC Express undelivered product

Yung product po na binili ko sa lazada hindi na dumating. Sabi sa tracking, "... the house was closed and no one was there..." Will deliver it next business day. So kinabukasan hinintay ko kaso wala parin. Tinignan ko sa tracker ganun parin yung lumabas. Eh hindi ako lumabas ng bahay kasi nga sabi "expect within the day". Paayos please. Madaming beses na akong nagpa LBC pero ngayon lang nangyari ito. Chineck ko yung address na nakalagay tama naman.

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11:28 pm EST

LBC Express package received by unknown person

Tracking# [protected]
Sender: Shierose Aquino
Reciever: Jennifer Foster

- Bakit po ganun binibigay ng delivery man sa ibang tao ung padala? Dec. 16, 2017 ko po pinadala ang package ko within metro manila lng tapos ngaun ko lng nalaman sa ate ko na hndi raw nila kilala ang taong nag recieved ng padala ko.. Kailangan ko po ng feedback nyo LBC express ..asap

Thank u

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7:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express order from lazada

I have order with tracking number [protected], order#[protected](lazada), until now hindi nadeliver, nauna pa ung order ko na late ko nang inorder, reason ng delivery lbc payment issue, person unknown, tamad yata ung tao nyo sa lbc mag deliver. May contact number naman ang customer tamad din kayong tumawag. Lbc pls lang disiplinahin nyo ung tao nyo. Pinablik ang order ko without informing me or calling me.

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R
6:53 am EST

LBC Express ang tagal magdeliver

nong last January 11, 2018 nagtext ang lbc na magdedeliver sila samin with the track no. [protected] pero hangang ngayon wala parin nakakarating so i decided na itrack ito sa website nang lbc pero nalaman ko na dapat daw idedeliver na nila yung product kaya lang nagrefuse daw yung recipient kaya hindi nadeliver pero wala naman talaga. sana po ay madeliver na yung product na yon. thank you.

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9:31 am EST

LBC Express delivery system

Hi good day Im Marlon Kong. May order po ako sa lazada c/o tracking number [protected].base sa tracking online 2 attempt nang nagdeliver ang lbc at nakalagay sa tracking details na ang item ko ay ibabalik sa Lzada warehouse. I tried to call LBC and they say reason of return to sender is refuse to accept.bakit ganoon ang service ni LBC ano po silbe ng CP number provided sa reciever kung di naman nagiinform ang LBC kung di mahanap ang address.at isa pa bakit refuse to accept.?kung wala naman nagpupunta sa aming bahay.hinihintay at inaabangan ko ang item ko pero mababalitaan ko refuse to accept kaya ibabalik sa sender.nagpunta ba talaga ang delivery o sadyang tinamad nang hanapin ang addres.sana maayos po ito

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7:02 am EST

LBC Express delivery man

Your delivery man assigned here in ibabao, cuenca batangas ia very rude, our package always appear to be cancelled due to recepient not at home.. I even talked to that lbc guy and asked him if I have a package he said, wala. Tpos sasabhin nya recepient not at home.. Napaka bastos nyan. Tuwing magdedeliver dito yan samin walang galang at basta basta pumapasok sa bahay namin at lagi maramig beses narereturn ang package sa sender... Bastos tlga parang siga lagi pa may sigarilyo pag papasok sa bakuran namin.. Very unprofessional. Pati bill ng credit card ko from bpi never nakaratig thru lbc.. So disappointing

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10:31 pm EST
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LBC Express I am complaining about undelivered product from lazada

Iam Mabelle Aquino, from palo leyte and This is my order code no. [protected]
kindly track naman po asan na yung order ko? its been a week already, and actually may email skn about my product that they cannot delver due to unknown address etc.
FYI nag provided ako nang cp no. db?
so ano ba naman yung mag try silang mag call muna db? anong gamit nang phone no. na hinihingi nyo? so pano ngayon to?
pano madedeliver skn yung product na yun?
and to think na bayad na po yun!
nkakadissapoint huh

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10:35 am EST

LBC Express my cod order from shopee

This has been my first time to try LBC as my shopee courier. But most of the time LBC delivers my aunt's package from sg. I'm a responsible customer and every day, I track my package. Whenever I see the "out for delivery" status, I cancel all my plans for that day just to make sure I will receive the package. "House closed" even If I stayed all day waiting for my package. But then, this happened 3 times. I am so disappointed! Your delivery boys we're so lazy. They didn't even bother texting me!

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6:17 am EST

LBC Express delivery person

Hi! I would like to file a complaint for Balayan Batangas Branch delivery service. Napaka walang galang ng delivery person niyo dito sinisigawan ang customer over the phone, hnd marunong makipagusap ng maayos. Kahit ung address is fully described na hindi pa dn alam kung saan idedeliver ung parcel tapos siya pa ang galit. Napakawalang kwentang service.

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6:11 am EST

LBC Express delivery of documents

My document was sent to me thru lbc last Jan. 4, 2018. I waited for over 4 days now and upon checking on your website, I found out that I was unknown at the address I gave. I was surprised as I didn't got any phone calls regarding the delivery. I thought they supposed to call the consignee if they can't find their exact location. I really need the document right now and it is in the delivery hub ready to be picked up. So my question is how am I supposed to pick up my document? Hoping for your fast response on this matter. Thank you!

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9:55 pm EST

LBC Express packages did not receive

Hi, I would like to file a complaint about your delivery boy from lbc cainta-marikina hub. Every time i had an order from shopee, or a delivery for my credit card, he always declare house closed even when he did not even attempt to go to our house, house closed is not possible because im always here to receive the package. Lbc tracking number [protected], [protected], [protected], [protected]. This is a habit that needs to be corrected. I went there to file a complaint and the said delivery boy has many complaints from other customers for the same issue, . I want this issue resolved.

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3:44 am EST

LBC Express my order from shopee

Poor service LBC delivery ! 👎👎I'm so disappointed, this is the second time already they did this. The delivery man will only miscall you once and never even tried to text first or bother wait for thr customers reply. When you try to ask if they could atleast try to drop by the item, the delivery man will just say "I'm very busy i have to deliver to others", how about my order then?they did not even bother to text ahead that they will deliver the item already.😐😐

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8:36 pm EST
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LBC Express parcel returned back to seller (unknown reason)!

I ordered in Shopee and I keep on tracking my order.
My order was out for delivery on January 8. Later, the status changed to "RETURN TO ORIGIN" meaning they are returning my order to the seller! They haven't reach me through text that they are on their way to deliver my order. They didn't contact me! and now they will return it to the seller! I called Lbc, they requested me call again to give the reference number of my complaint in shopee. I called again and they want me to give the tracking number instead and not the reference number! My gosh! Hassle! My seller can't give me the tracking number because it's Quiapo's fiesta and unluckily they are located in Quiapo. Now my order is in transit going back to the seller! The voucher that I used in my order will be expired without getting benefit form it! I need my order to be delivered as soon as possible but nah!
Poor service!

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7:40 pm EST

LBC Express the shipment process

So I've been waiting for my package from shopee, I havent received anything and now it's going back to the seller, they posted that it'll be out for delivery on 19:21 then 19:23 they say delivery failed no payment, I dont know how to contact LBC, my supplier contacted the LBC and fix this matter but They still posted in logistics tracking that it is now in transit back to the seller.

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H
Hellomjb
PH
Jan 09, 2018 6:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello ako din po palaging delivery failed kahit di naman dumadating kung out for delivery jan 4.palamang noong na receive sa warehouse hanggang ngayon wala pa tapos posted status kanina eh rto: scc head office, ano pong ibig sabihin non?
Wala po kasing sumasagot sa mga email ko sa lbc at shopee at wala rin po kasi akong telephone number.
Ang hirap po kasing magreturn/refund dahil sayang po yong voucher at noong dec, .19 palamang yong order thank you!

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R
1:15 am EST

LBC Express my package!

Why is my package left at the guard named sg bustamante in urban deca homes tipolo cebu city? why do lbc mail man authorized an unauthorized person to receive my package and not my recipient? its been days now that my package is somewhere down the round! and we wondered why my recipient still hasn't received any! dec28 when the package was delivered and so we thought its already on its way! if we did not track the package we wouldn't know that it was left by the guard down in deca homes, this is very frustrating because aside from the fact that this package is urgent that is why i sent it thru air cargo, we are also busy individuals who doesn't have enough time to track this day by day just so we my recipient could get it! i've been with you guys eversince and this is the first time ever happened. Annoyed and aggravated customer here! many inconvenience has caused along this line and many are being compromised by just leaving this package at the guard door! this is unacceptable lbc! now if this package is gone? how are you going to deal with this? fix this problem lbc!

fyi!
package details:
sender: ray kristoffer lasala
recipient: diana xandrea dusaran
tracking #: [protected]

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7:24 am EST

LBC Express returning the item to the supplier without reaching me first

It was last December 31, 2017 the item arrived as I monitored my item online but it was Sunday so they're close until January 2, 2018. On January 2, 2018, I went to the warehouse to pick up my item but the lady said it was not yet there and they will contact me. Just this January 5, 2018, I went to check on my items because not one phone call arrived on my phone and sad to say they already shipped out my item back to the sender which is my supplier last January 4, 2018 at 5 o'clock in the afternoon for the reason of their courier is that I cannot be reached out when they called. It is so impossible if they called me how many times and still I can't be reached, I was in town on that day and I have strong signal. We have small business and costumers are waiting for our products, because of this our costumers are discouraged. Please please improve the system, it just got worse. I'm referring to the Dumaguete City LBC Warehouse. Thank you.

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About LBC Express

Screenshot LBC Express
LBC Express is a courier and cargo company offering delivery and remittance services. They provide domestic and international shipping, door-to-door delivery, and online tracking of parcels. LBC also offers money transfer services, bill payments, and mail solutions for both individual and corporate clients. Their network spans across the Philippines and extends globally.
How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Overview of LBC Express complaint handling

LBC Express reviews first appeared on Complaints Board on Jan 19, 2011. The latest review Disappointing Delivery Experience was posted on Nov 16, 2024. The latest complaint Parcel not receive was resolved on Sep 10, 2021. LBC Express has an average consumer rating of 1 stars from 2816 reviews. LBC Express has resolved 25 complaints.
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  1. LBC Express Contacts

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    8%
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    14%
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    +971 800 035 702 444
    +971 800 035 702 444
    Click up if you have successfully reached LBC Express by calling +971 800 035 702 444 phone number 14 14 users reported that they have successfully reached LBC Express by calling +971 800 035 702 444 phone number Click down if you have unsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number
    4%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024

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