LBC Express’s earns a 1.0-star rating from 2815 reviews, showing that the majority of customers are dissatisfied with delivery services.
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parcel/medicine
I would like to file a complaint against your lbc delivery actually our parcel will come from iloilo city going to san mateo rizal it was send on december 6, 2017 according to your website tracking your parcel it was deliver december 9 but the recipient was not available, how come it wound be available it was a medicine and it is very important...Then dec...
Read full review of LBC Express and 5 commentsunlocking of remittance number
Im a customer of Lazada. Im here at LBC Camiling branch to claim my refund from Lazada. The LBC personnel says, my remittance number is unlock. And we waited for too long, actually since saturday pa. From Morning til afternoon of waiting, Ive tried to contact Lazada about this, but they say its your job to fix that. The LBC camiling personnel tried to call the main branch of LBC but no one will answer the phone. Please be considerate. We wasted our time and money to back and forth to LBC.
crumpled original documents
As per sender maayos nya ibinigay sa LBC Lianas ang original documents for shipping. pag dating sakin pag open ko na plastic ng lbc, super crumpled ang papel at may kaunting punit na sa side dahil sa pagkacrumpled nya. Sana mapansin nyo ang complain nato dahil hindi maganda ang ginawa ng lbc sto. tomas batangas. Nagmukha na tuloy scratch paper ung document.
parcel delivery
Parcel was sent out last December 6, tracking number [protected]. I was waiting in the office(indicated address on the parcel) since December 7 for the delivery. Our office was open and was never closed! I should be out from the the office by 2:00 pm and was waiting for the delivery until 5:00 pm but nothing came! You wasted my time! This is not the first time this happened, the last tine it happened was partly my fault and I don't blame the delivery man for the address was incomplete, however I was deeply frustrated because of the people from your CUSTOMER SERVICE TEAM. I called and asked them to confirm if the parcel will arrive and was told that it will arrive the said day and was asked to wait until 8'o clock but no parcel came! it was only delivered the next day after the was escalated to a supervisor! For the second time you had wasted my time and delayed my business.
Pwede pa po ba maredeliver yong item ko?
disgusting...it takes how many days to deliver a parcel...palitan nyo logo nyo...
package delivery
Date of Last Status Transaction Status
December 09, 2017 - Shipment issue. Please get in touch with us through our official customer care channels.
December 09, 2017 -Ready for delivery. Please expect delivery within the day.
December 09, 2017-Arrived at CEBU CENTRAL HUB 4 - MMH01.
December 09, 2017 -Forwarded to CEBU CENTRAL HUB 4 - MMH01.
December 09, 2017 -Arrived at VISAYAS AREA.
December 08, 2017 -Accepted at ACCEPTED AT : SM MARIKINA.
What specific shipment issue? Please provide complete details.
(Tracking Number [protected])
I called LBC contact number provided and no one pick up the telephone? What the heck?
Very inconvenient company. COD I understand it's Cash on delivery but how come they did not deliver the item in fact no calls for the recipient to inform that it's ready but for pick and they return to sender without notifying the recipient. Very irresponsible staff. From December 19, 2019 until they return to sender after Christmas and now the same story they did not notify the recipient . If I didn't search what to do and where to complain it maight return to sender again for the second time around..
bayad center sss loan payment
Last July 2017, I processed my SSS Loan Payment in your shop located in Gaisano Mall here in Davao City. I already went to SSS and confirmed that my payment was not posted or did not reach them. I have complied with your store representatives demand to provide all documents for my complaint to get processed and until today, after 5 LONG MONTHS and countless follow up, with which NO ONE bothered to get back to me. I have now decided to proceed in filing a court case. This issue has given me a lot of stress and additional fees to cover for late payment. Expect that I will now demand for reparation ON the sheer NEGLECT I have been treated with and the emotional damages this case has caused me.
Eduardo Collarga
Same here. Sa bayad center ako naghuhulog ng sss contribution at wala naman problema. Nong nakaraan nadayo ako sa Palawan, first time ko magbayad ng sss contribution thru LBC. Naghulog ako for the period of July 2018-December 2018 noong July 20, 2018 sa isang branch sa Puerto Princesa. Gang ngayon wala pa rin. Di pa rin pumapasok. amhigit isang buwan na. Nakailang inquire na ako ng sss balance thru text (2.50 per text sa 2600) pero ang lumalabas na last registered payment ko ay noon pang June 2018. Bakit sa bayad center basta first week ng succeeding month kung kelan ka naghulog nareregister agad yung payment mo.
ME TOO I PAY MY MONTHLY CONTRIBUTION TO LBC BATASAN Q.C BRANCH IT ALMOST TWO WEEKS BUT STILL NOT POSTED ON SSS WEBSITE...
hi i am experiencing the same situation right now. what hapen. could you tell me what you did for this event?
lbc service
To the manager of LBC Branch Lilo-an Branch gusto ko lng mga complain bakit until now di pa nadedeliver ang pinadala ko last dec. 06 2017. Dapat nung friday pa ang delivery nyan. At ng itrack ko sabi Shipment Issue what do you mean by that? Akala ko ba pinaka mabilis na serbisyo ang binibigay nyo baket parang sakit lng ng ulo? Please lng ayusin nyo to.
good evening LBC, dumating at nagdeliver na sana kahapon ang padala ko kaso lng walang tao sa bahayb amin at akoy nasa trabaho. kung pwede sana pa deliver ulit bukas salamat eto pala tracking nmber [protected]
about my parcel
from tracking no. [protected] na binalik nyo sa sender dhl cannot locate adress dw kc wla barangay at house number pero complete add provided nmn to tracking number [protected] na ibinalik ulit sa inyo para i re-deliver na ngayon naburo na ata sa lipa hub nyo tpos ang huling update bglang released to auth representative arnold luya, nahindi ko nmn kilala. Ang hassle mag online shopping dhl sa inyo. Magtwo months na ung parcel ko. Nawala na ata. Tpos wla kayong matinong sagot. Sabi nyo tinawagan nyo ko pero kht isang tawag wala. Bakit gnun bat kayo ngrereleased ng package sa taong di nmn nakapangalan sa parcel. Ganyan na ba kayo katanga. Kelangan pa ba umabot sa mataas ang reklamo tungkol sa inyo pra maaksyonan nyo. Kaubos na ng pasensya.
gift certificate
Yung inorder ko di ko na matrack. wala ng update after nyo itry ideliver! Wala ako nung diniliver. Ang instruction nung nagdeliver sa lola ko puntahan ko daw sa San Miguel Bulacan Branch. Pagdating ko dun wala daw dun! Nakakagigil kayo. Kung sa inyo maliit na amount at gift cert lang yun sakin pambili ng gatas at diaper ng anak ko yon! San ko ngayon hahanapin yun? Lahat ng number nyo di gumagana! So ano ganun na labg ba yun?
shipment issue
Good day!
Last day po dumating na ng Guimaras yung parcel. And according to tracking site, ready for delivery na. I checked the site again. Ang nakalagay, "Shipment issue. Please get in touch with us through our official customer care channel". I tried checking the site again today pero yun parin ang lumabas. I also tried sending an email through their customer service asking what that issue is but got no responcse. Please help me with this. Thank you!
delivery associate
Hello po.. December 8, 2017 around 10:30 am. complaint lang po ako... may nag deliver po kasi dito na COD. tapos parang nagmamadali ang nag dedeliver ng order ko.. kinuha ko yong pambayad hindi nga ako nag 5 mins. na pag kuha at pag abot ng bayad. sabi daw bilisbilisan ko daw kasi madami akong dedeliveran. sabi ng nag dedeliver.. tas pag abot ko ng bayad nasa 350pesos lang naman yon inabot ko 400 sabi daw wala daw pangsukli at punta naman ako sa taas para mag hanap ng barya.. tas pag baba ko parang galit na ang nag deliver.. please paayus naman po ng ugali ng mga nag deliver na yon.. ty po.. camarines sur. naga city.
delivery
Nag-track po ako ng parcel ko dahil 4 days na ngayon hindi pa rin nadedeliver pero nasa LBC Cabanatuan na. Then suddenly sasabihin na unknown daw ung recipient sa address na stated. How come eh palagi naman akong nagpapadala sa same person with same address. Bakit biglang nagka ganun? Nadedelayed na pong masyado transactions ko. Maraming salamat po
package sending in lbc tabuk
Hello LBC,
Nag padala ako ng package sa TABUK, Kalinga at ang nakalagay for pick up. Pumunta ung kukuha ng package sa Tabuk para I claim ung package, sinabi ng LBC tabuk ay nasa LBC Bontoc. At sinabi ng LBC tabuk na ipapadala na lang ulit ung package sa TABUK at bumalik after 2days.
WALA KAUNG KWENTA, HINDI KAU NAKAKAINTINDI. Pagsinabing For pick up, huwag niyo ng I move ung package sa ibang branch. At tawagan niyo muna ung sender bago kau magmove ng package.
employees mistake???
Wala na ba talagang matinong tao sa lbc? Yung kapatid ko nagpadala ng package bound to Roxas Isabela Branch. Sa iba binigay ung package. Ang original recipient Leonora Aguinaldo. Binigay nio sa leonardo aguinaldo. Nagtxt n lang ang lbc na claim na nang ibang tao. Ano ba nmn lbc. Hnd ba kau marunong magbasa ng id? Ni hindi nga nmin kakilala ung pinagbigyan nio! 😡😡😡😡 gawan nio paraan mabalik ung mga gamit. Hindi nb kau marunong maawa? Basang basa nmn sa resibo ang pagkakaiba ng pangalan. Ang tatanga nmn ng mga empleyado nio.
unethical behavior and delivery process
Hello po. Gusto ko lang sana i-clarify at i-complain ang mga naging transactions ko sa LBC everytime I order with Lazada. Sa Lazada kasi, Door-to-door delivery daw pero hindi naman dinedeliver ng LBC Camiguin Island sa bahay namin. Gusto nila kami yung kukuha tapos hindi pa kaaya-aya ang mga delivery boys sa treament nila sa amin. Sa totoo lang po kung pwede sana na hindi LBC ang courier, mas masisiyahan pa ako.
Have a word naman po sa LBC Camiguin Island, Mindanao staff. Nakakainis, customer po kami. Mabuti kamimg tao, maayos makitungo. Sana ganun di yung mga empleyado ninyo o ang customer service ninyo. Salamat.
misbehavior and unethical employees
December 5, 2017
LETTER OF COMPLAINT
The Manager
LBC Express, Inc.
Dear Sir or Madam,
Good day!
I would like to file complaints which I hope mabigyang pansin nyo. Kasi as I read sa pin na suot ng mga LBC employees, VIP ang treatment nyo sa costumers, hindi ko po ramdam.
First, yung shipment ko with tracking # [protected], I send this sa LBC Iznart, Iloilo Branch, naka receive ako ng message 7:28pm na nareceive na dw ni L GOMEZ ang shipment ko, November 2, 2017. November 6, tumawag ang officemate ko asking kung nasaan na daw ang documents. I was confused kasi akala ko na receive na nila, but they don't have staff there na L. GOMEZ. So, ayaw kong maniwala pinacheck ko sa reception and sa guards. Wala. While we are talking sa phone, my officemate and I, yun na din ang time na dumating yung shipment ko delivered by your staff. I will attach to this letter screenshots as evidence. So what does that text message from LBC means? Bakit magtetext na receive na, ngunit yung totoo hindi pa pala? Please do something about this kasi how can I trust you kung pinagsisinungalingan lang naman kaming mga costumers?
Second, December 5, 2017 at San Jose, Antique main branch. May kinuha akong documents from the Senate of the Philippines which contains important documents, but sad to say crumpled na ng ma receive ko, I just signed the papers and pinabalik ko agad sa Office of the Senate. Again photos will be attached. I filled up the form para maisend back yung documents. Then ipinakita ko ang documents ko how they look like. Then sabi niya in a very harsh manner, "hindi maiiwasan ang ganyan miss, ang dami kasi ng pinapadala sa amin, kung gusto mo para hindi na hindi mangyari yan. Mag V-pouch ka at magbayad ng 225 pesos". Paano pa ako mag V - Pouch kung crumpled naman na documents ko? Please hindi ako nagsungit, I approached them at ipinakita ang sitwasyon ng documents ko but sana sinagot naman ako ng tama at maayos hindi bastos.
Kindly investigate this incident so I can have fair reason at para hindi na maulit.
Salamat!
Sincerely,
MYRA B. GALONO
parcel from shopee/ superdelay
Tractick No:[protected]
Package: external hard drive
My parcel arrived december 1, 2017 at caticlan hub but until now no parcel came. I am trying to contact them here. Either they will answer and tell me that they will solve my problem or they will not answer my call.
All employee that I talk to here in LBC city mall boracay and Caticlan they all incompetent. They cannot tell me were exactly my parcel. Please make an action ASAP.
So disapointed
gemstone tree
I had a shipment with tracking#[protected]
on dec4 tracking says "shipment issue" and the following days says they tried to deliver but there was a request to postponed. I'm sure that was not me who postponed and I'm pretty much sure because of some issue. May I know what it is?
My customer is starting to doubt on me and thinking that I'm the one who can postponed. Please clarify this situation.
delayed delivery
Hi good day!
I send my parcel this dec. 2 with tracking number [protected] from bacolod going to guihulngan negros oriental the expected date of delivery should be dec. 4 but I tracked and follow up my parcel it show that it is ready for delivey but then may shipment issue pls contact costumer care.
So, im just asking what do u mean with shipment issue? What is the best thing to do with that?..
service
Nag padala ako ng 5 balikbayan box last oct.18 to Surigao branch pick up tracking no.[protected].pagdating ng Lbc Surigao scs branch 3 out of my 5 balikbayan boxes binuksan.then tumawag yong taga lbc surigao branch sa kapatid ko na may problema ang mga balikbayan boxes ko kc nabuksan na at maraming nawala mga sapatos, damit at iba pa. This is my second email at wala pa rin kayong action or reply sa unang email ko.im so very upset lbc.nakakadismasya kayo at insured po yon lahat ang mga balik bayan boxes ko.i need your reply asap.
LBC Express Reviews 0
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About LBC Express
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4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 03, 2024
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Same situation, I'm at LBC last Monday just to claim my refunds to lazada, but the staff says it's unlock after giving my tracking # to them, wasting my money back and fort rides magkano Lang and irerefund ko Kung magpapabalik balik ako dun baka kulang pa marerefund ko, tatawagan nalang daw nila ako, but until now Wala pa Kong narereceive na tawag, how long it takes ba to unlock the remittance?