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LBC Express Complaints 2812

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M
12:49 am EST

LBC Express undelivered

Good day po, hindi daw po nadeliver yung parcel sa mismong bahay kasi di raw po nila mahanap at wala daw nakakakilala which is impossible naman po kasi may tao naman po dun during that time at complete details po yung nakalagay. Ano po maaaring gawin? Pick up nalang? Eh pano po yung delivery charge? Wala po bang refund yun kung sakali? Thankyou po. Cagayan delivery hub, kung pwede e.deliver na nila yung item sa bahay. Nabigyan na po sila ng instructions ng consignee, siguro naman di na sila maliligaw pa haaaysst. Waste of time na po sobra

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B
5:29 pm EST

LBC Express parcel/package

I have a parcel that was about to deliver last night at 7pm to the said branch but about that hour when i track again my track number number they said that there was a delivery issue so i was upset the way it goes, because it is already here in my place general santos city already but the problem that the said delivery to where my pick up branch is that there was an issue on the delivery, will you please help me track my number [protected], i hope you can help me about this problem thank you and godbless

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T
8:43 am EST

LBC Express I can’t track mg parcel

I sent documents through LBC from
iloilo city philippines to saipan and they said it will take 10 working days. Tried tracking it since day 2 but is says tracking details not found. Tried calling the hotline but no one answered. I need an update. I believe the employee encoded and she told me to track in online. Should be there by now. But how will I know I could not even track it. LBC, poor costumer service.

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S
9:41 pm EST

LBC Express i'm complaining about the service of lbc express

Nagpadala po akong ng 5 balikbayan box to Surigao City branch scs.last oct 18, 2017.kc busy ako now lang ako nag complaint.tapos pagdating don sa Surigao City branch scs.tatlong balikbayan box ko po ay binuksan at nawawala ang ibang mga gamit ko po tulad ng mga sapatos, sabon damit at iba pa.nag sent ng mga picture ang surigao branch sa akin sa mga balikbayan ko po na binuksan at maraming nawawala.sana mabayaran nu po ang mga gamit na nawawala po.at naka insured po lahat mga box ko.eto yong ref no.[protected].i attached photos of my balikbayan box na binuksan at nasira ang aking box.kahit ganon pa man pinick up pa rin ng kapatid ko don sa Surigao lbc branch scs

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R
1:41 am EST

LBC Express arrogant staff in lbc kuwait

We supposed to send a package from Kuwait to Philippines through LBC but the one of the staff was so arrogant.
Here is the story.
November 17, 2017 (around 1:30PM - 2:00PM; Kuwait time). My sister went to LBC Kuwait City to inquire regarding the wallet that we will send to our mom, the weight of the wallet was less than half kilo. The staff there said that it can be charge as the document rate as it is less than half kilo which is approx. KD 9.
November 18, 2017 (around 5:00PM; Kuwait time). I went there and brought the item. I explained to them the situation that it is less than half kilo and obviously I am aware that it is not a document. The staff told me (politely) that it cannot be done but he is not sure so he asked the second staff but both of them are not sure. They asked the staff who is in their right about the situation and the 3rd staff answered "hindi naman yan document ah" while shouting and very impolite. There were some exchange of words and I told to the first person that I am agreeing to pay for the charge of the regular package (not document rate) which is approx. KD 11.500. Honestly, I bought the wallet for KD 58/- so sending it with the difference of KD 2.500 doesn't matter.
While I am filling-up the form the arrogant staff again open his mouth and said the same words "hindi naman yan document". He supposed not to say any words because I already agreed with the prices. Because of what he did I took the item and left LBC. He is so arrogant. LBC staff should be thought how to treat customer properly. I am sure that that is not the first time he is treating customer like that because there were a lot of people (filipino) who goes there raising some questions and I am sure that the way he is treating customer was bad. LBC should take action on those kind of staff.
I have trusted LBC but the way this staff acted is not acceptable.

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J
10:47 am EST
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LBC Express parcel containing raffle tickets

I sent a parcel of raffle tickets in Bohol LBC branch last November 7, 2017 for
my son from Markina City. They said that my son will receive it on Nov 9, 2017. But until now he didnt receive it yet.

I have been calling the branch and still no parcel has reached my son's address. The document is very important because he needs it in school.

And I am here now in UAE so it is so hard to contact the lbc branch.

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C
12:03 am EST

LBC Express cod overcharge

I was supposed to receive a package COD 441 pesos, i was not at home the day of delivery, the next day the package was delivered even thought i requested to keep it at the warehouse and the price was changed from 441 pesos to 500.50 pesos even thought i gave a tip of 20 pesos . Is this a common practice ? This never happened before, LBC should inquire to the customer to agree for an extra charge, especially i requested to keep the item at the warehouse !

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A
4:46 am EST

LBC Express undelivered package since nov 11, 2017 tracking # [protected]

I have made transaction last November 11, 2017 and realized the address was incorrect so the status at your online tracking system that the package was undeliverd. So on November 14, 2017 when I found the problem, I called the LBC SM santa rosa branch to correct the address and was told by your agent JL that the package will be delivered again by Nov 15, No package came to my customer, did not receive it yet. Both your LBC hotline service I called and the LBC Facebook sent message on November 15 said it will be taken care of and the package will be delivered on Nov 16, Unfortunately nothing happened. I called your LBC sm santa rosa again talked with Mauro and Gie...very frustrating that the package was not delivered yet and they gave me number of the lbc quezon city branch to fol up the package but the numbers were not working. Seriously this is going to be very damaging to my small business since LBC is unreliable. When will be the package be delivered? I didn't get an assurance when this will be solved.

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L
7:56 pm EST

LBC Express disco light and boombox speaker

Good Day LBC!

I would like to inform you that I already report what happen to my items !

Nagreport po ako sa LBC LIMAY branch, araw araw napo ako bumabalik dun para makahingi ng update, pero lagi lng sinasabi na Hindi papo kasi nagreresponse mam, wait lng po naten response nila. Tagal nyo naman po magresponse!

Nagpaship ako sa Bacolod ng disco Light and BOOMBOX speaker! Declared value na P1, 100.00 nung November 9, 2017 then nareceived nung November 11, 2017 pagkain ng box! Parehong sira yung Item, nireport namin agad both LBC BAcolod and LBC LIMAY, gusto kopo sana mas mapabilis yung pag process nio.

Kung maari po ba na ipabalik yung damaged item from Bacolod to bataan without any shipping fee, kasi na damaged nio po. And sana po if mapalitan man or makuha ko yung declared value sana po including yung shipping fee..

Thanks LBC!

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R
7:09 pm EST

LBC Express undelivered parcel

Hi. This message is regarding my undelivered parcel with LBC. I tried tracking the parcel and I found out that they had an issue with the shipment. They could have contacted the phone number provided on the parcel itself to fix the issue. I hope they can re-deliver the parcel within the day because that is a very important parcel.
They can deliver it at Karangahan Blvd., Bombon Tabaco City (beside Bulwagan ng Katarungan)
Tracking number: [protected]
I hope this can be addressed immediately. Thank you

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C
8:16 pm EST
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LBC Express from lazada

Good day, regarding my order from lazada order # [protected] with tracking # [protected], i have not received it yet, deneliver na pala nila sana last nov. 10 but i was not around for emergency reason. Sana po tinawagan nlang po nila ako since i put my contact #, i tried to track it but it was already arrived at scs returns. I am very worried because i badly need the item next week before nov. 20. Hope your good office can help me regarding this matter.

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4:52 am EST
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LBC Express hindi dumating order ko sa lazada

may complaint po ako about sa di dumating na order ko galing lazada at hindi ito naideliver dahil mayroon kaming pinuntahan sa araw ng delivery at ang tracking no. ko ay [protected] at sanay maideliver ito bukas dahil kailangan ko yung order kaya sanay ito ay inyong masulusyonan at ang location ko po ay sa may tapat ng seridon agrivet at ang bahay po namin ay sa may store po SISON STREET BACLIG CABUGAO ILOCOS SUR PO

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A
8:32 am EST
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LBC Express order from lazada

Hello, Need help po about sa order ko from Lazada gusto ko lang malaman kung posible ba na Ideliver ulit nila yung order ko sa address ko kasi di ko na tanggap ngayon eh 11/13/17 di ko kasi inaasahan na magdeliver sila kasi gabi na so inisip ko bukas na siguro kasi sa tracking number ko nakalagay Arrived at GUMACA DELIVERY HUB. wala naman nakalagay na Ready for delivery. Please expect delivery within the day. kasi gabi na eh mag 7:00 PM na din nalowbatt. nalang phone ko sa pagiintay eh kaya pinatay ko at charge hinawakan ko nalang ulit ang phone ko eh 9:00 PM na ng gabi then check sa tracking number again nakita ko Ready for delivery. Please expect delivery within the day. / We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. ito mga nakalagay sa tracking number ko posible ba na Ideliver nila ulit kinabukasan or ibabalik na nila sa Lazada? Pls! answer Thanks! here is my tracking number: [protected]

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M
8:30 am EST

LBC Express bad personnel/poor customer service

November 14, 2017
Around 4:00pm

Good day po!

Kasasagot ko lang po ng survey kaninang hapon pero dahil sa naexperience ko kanina sa isa pang branch ninyo e kailangan ko po silang ireport.

Ang babastos po ng mga lalaking teller or agent nyo sa branch na malapit sa SM Manila. I am very disappointed to their service and attitudes. They donot care about the stuffs of their customers and they even donot know the word "customer service".

Magpapadala po ako dapat ng mga gamit sa Baguio, LBC po ang una kung naisip. Ang ganda po kasi ng image nyo e. Yung mga gamit po na ipapadala ko ay mga gamit sa bahay at may kasama pong biscuit na party box. Hindi ko pa po naoopen yung party box. Pero dahil gusto masiguro ng agent nyo na biscuit tlg ang laman non e pumayag po akong buksan nila. Ok na po nakita na nila biscuits talaga ang laman sila pa nga po ang unang nakakita ng laman kesa sakin. Aba magagaling po akala ko ibabalik na nila sa lalagyan yung biscuits. Gusto pala nilang ilagay sa lalagyan yung ibang mga gamit. Iiibabaw nalang daw nila yung biscuits. Sabi ko po okay lng naman na ilagay nyo yan sa pinakaibabaw ng mga gamit basta siguraduhin lang nila na hindi madudurog yung mga biscuits. Ayon binalik po nila sa lalagyan yung mga biscuits. Yung ipapadala ko din po sana ay may kasamang 100ml na cologne, 50ml lotion. At 250ml na shampoo. Hindi po isinama ng agent nyo sa box bilihan ko muna daw ng lalagyan kasi baka masira o sumabog daw yung laman. Ang liit liit lng po ng mga liquid na yun. Nakaselyo pa. Binalot ko pa po ng plastic. Gasino na po yun. Sabi ko po balutan ko nalang ng towel hindi masisira ang lalagyan nun. Ok lng po sana tanggap ko na hindi pwede yung mga ganon kung hindi talaga pwede. Sinigawan po ako ng agent nyo sa harap ng isa pang customer. Dadalawa lang po kaming customer ng oras na yun. Hindi daw po pwede. Bilihan ko muna daw ng container yung mga liquids. Ayos lang daw na mapirwisyo yung ipapadala ko, wag lang yung padala ng iba. Ha? Okay lng ba yung mga agent nyo? Inisip at tiningnan ko ulit yung mga liquids na shampoo, cologne at lotion. Sobrang liit lang naman. Tapos sasabihan ka ng ganun? Ni hindi nga sila marunong maglagay at mag ayos ng mga gamit sa box. Siguro naman po nag training naman sila diba? Gasino na po yung pag aayos o paglagay ng gamit sa box. Pero bakit maayos pa ang pagkakalagay at pagpapabalot ng tinapa sa paglagay ng gamit sa loob ng box?

Nakakadismaya po ang mga agent nyo dun sa branch sa labas ng SM Manila.

Sayang po yung tagline nyo na WE LIKE TO MOVE IT!

Sana po wag nyo itong balewalain sayang ang imahe nyo.

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A
10:30 pm EST

LBC Express product from shoppee

I received this SMS last Nov.11 and earlier toady.
"Your ordered item w/ Ref#[protected] will be delivered today. Pls prepare exact amount of P587.00. For queries, call [protected]. Thank you"

I supposed to received the item last nov.11 but according to your operator from shoppee app your delivery man failed to deliver the item because the HOUSE IS CLOSED. the truth is we are all day waiting for that item. Your delivery man didn't try to find my location. The branch is from Lbc Cavite North Hub.

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Q
7:55 am EST

LBC Express employee behaviour

November 11, 2017 at around 5:30 pm. FTI Branch near Puregold.
I supposed to send a parcel (1 catalog) to San Jose Dinagat Island, but the counter girl said there's no delivery in San Jose, I insist that the LBC San Jose will pick up at Surigao City. ( And then there was a short conversation regarding how to send the said catalog) The other counter girl who is very talkative during on her duty said, na strissed (Visaya diction)ka ba name noong counter girl na nag assist sa akin, ) while we are on conversation with the 3rd counter girl how to send the parcel ) the talkative girl repeatedly saying na strissed ka ba in visaya diction many times. When I looked at her I felt offended and in my mind she is bullying me because there was no other customer with conversation except me.. That's why i confronted her and I told her, if she's insulting me, the way I pronounce my tagalog words, and also told her please serve and treat the costumers professionally. I cancelled my transaction and left the area with a trembling angry personality. I hope and pray that you will make an investigation and action with this kind of employee to avoid anger between your costumers and company. Please don't ignore my personal complaint, so that it will not happened to others. Thank you very much.

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Edna Tapalla
US
Oct 13, 2018 5:57 am EDT

Bandang 4:48 ng hapon Oct.13 2018 sa Alfonso cavite LBC EXPRESS nagmadali ako n kumuha ng document n padala sa akin pagpasok ko yon isang employee n parang nanlilisik an mata sa akin, nagtanong alo kong may document n kse sabado n yon byahe pa ko ng mga 8 kilometro or 15 kilometro para mahabol ang mkakuha document kase 4 ng hapon nadating yon pagdating ko nga ng wala pa 5 ng hapon nagtanong ako kong may document n dumating ang sagot sa akin may natangap ka ba txt ang may natanggap n txt lang ang pwd mkakuha dahil yon lang ang may document n dumating nalungkot ako kse lunes ko pa mkkuha ang document e kailangan n tlaga, sbi ko bka nman meron na sagot ng employee n mukhang matagal n sa lbc ay wala nga po patalikod n ko naalala ko n magtanong kong may dumating n b focument hapon ang sagot niya ay wala tlaga, Naawa yata yon isa medyo bago tinanong nya yon name ko st hinanap nya tpos nkita nya nga nandon, sabi ko bakit mo nman sinabi n wala e pagkalayo ng pinanggalingan ko para lang makahabol kinuha nya document sabi nya sa akin nakita mo yan wala no.so hindi kita mattxt, sabi ko nasaan n yon MALASAKIT mo sa costomer n humahabol sa oras sabi nya agahan mo sating kase sarado n sila buti nga pasalamat ako pinapasok nya pa ko 4 daw sarado n sila pero bago ko pumasok wala nman close nakalagay marami sya sinasabi salita sya ng salita hindi sya naawa sa mga customer nila sabi ko porke matagal n sya sa service wala n sya mlasakit sa customer nanlilisik ang mata nya pa sa galit..

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L
10:22 pm EST
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LBC Express document received by unauthorized person

We send our document to LBC Crossing Express last October 25, 2017
with tracking no [protected]

Below are the details;

Ediecres Esperanza
4935 Hangga Santa Rita Guiguinto, Bulacan

As per Mr. Esperanza he do not know the one who received the document under the name of Pidio Calayay .

With this, we would like to request to return the document to LBC Crossing ASAP.

Hoping for your immediate response regarding our complain.

Thank you.

Lanie Rodriguez
CP no. [protected]
Tel nos 373-0414/373-0417 to 19
Email add: lanie.[protected]@dxnphil.com

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2:13 am EST
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LBC Express very slow response

Tracking Number [protected]

Pick up: 18.10.17
Today: 09.11.17
The cargo has not been delivered to c.nee.

Since 1st stage, we will try to mail and call but no response. After a week, we have just known that DHL require additional document. We have provide document on last SAT 04.11.17. As tracking since yesterday, customer service team can answer only the shipment is tie-up with DHL as same as tracking in website.
- 08.11.17: shipment tie-up, customer service suggest to call to check again tmr.
- 09.11.17: shipment tie-up, customer service suggest to call to check again on Sat or next week.

We need more detail and closely monitor on this shipment with estimated delivery date.

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M
6:39 am EST

LBC Express lost 1 pc. lv bag

Natanggap ko yon delivery parcel from davao in the name of my wife Luz Beltran from Reychie Vasques. Dapat po 3 pcs. Bag, 3 pcs paper bag plus 1 pc dust bag. Ng amin buksan 2 pcs bag, 3 pcs paper bag n 1 pc dust bag. Nawawala po yon LV bag. Ayon s supplier ko iniwan nya lhat sa lbc davao at pkikita ko po yon picture n pinadala sa amin n dapat n aming matanggap. Meron din po 2 picture n pkikita ko sanyo kung paano ko narecieved yon pavkage kung gano kalaki at taba nya. Nway sana bigyan ninyo ng agaran action itong complaint ko n i trust lbc.
Tnks n pls send me reply

Mario Beltran

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Update by Mario Beltran
Nov 08, 2017 6:47 am EST

Lost 1 pc bag from davao to rizal shipment tru lbc. I dont how? Instead of 3 pcs i recieved only 2 pcs bag. Attached picture of 3 bags that my supplier send to me & also picture that i recieved from lbc delivery. Pls investigate this matter tru lbc davao branch. I need that package.

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L
2:49 am EST

LBC Express poor customer service

Hindi daw liable xa sa pagkakamali nang lbc kaya hindi xa mag settle nang problema.. Bakit hindi ba xa empleyado nang lbc? Tang ina... Ang issue kasi nagkamali po ang LBC sa pag dispatch nag item ko napunta kasi sa ibang location.. So ang nangyari sinabihan ako agad nang tga LBC customer rep na..twgaan ko dw ang tao na nagpadala sa item ko at sabihan na pa balikin xa sa lbc branch na pinadalhan nya.. So parang hindi tama ang approach nya..dapat my gagawin muna xa na 1st step to solve d problem.. Kasi alam ko na meron yan ang lbc.. Sabi pa nya na matatagalan pa dw.. Ang sabi ko problema nyo yan kasi lbc ang nagkamali.. Wag mo sabihin na matatagalan.. Kasi ang tagal na nga dimating.. Tapos pg my problema..hindi pa dw xa liable.. Anak ng topa..

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About LBC Express

Screenshot LBC Express
LBC Express is a courier and cargo company offering delivery and remittance services. They provide domestic and international shipping, door-to-door delivery, and online tracking of parcels. LBC also offers money transfer services, bill payments, and mail solutions for both individual and corporate clients. Their network spans across the Philippines and extends globally.
How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Overview of LBC Express complaint handling

LBC Express reviews first appeared on Complaints Board on Jan 19, 2011. The latest review Disappointing Delivery Experience was posted on Nov 16, 2024. The latest complaint Parcel not receive was resolved on Sep 10, 2021. LBC Express has an average consumer rating of 1 stars from 2816 reviews. LBC Express has resolved 25 complaints.
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  1. LBC Express Contacts

  2. LBC Express phone numbers
    1800 108 585 999
    1800 108 585 999
    Click up if you have successfully reached LBC Express by calling 1800 108 585 999 phone number 166 166 users reported that they have successfully reached LBC Express by calling 1800 108 585 999 phone number Click down if you have unsuccessfully reached LBC Express by calling 1800 108 585 999 phone number 343 343 users reported that they have UNsuccessfully reached LBC Express by calling 1800 108 585 999 phone number
    8%
    Confidence score
    Philippines
    +1 (800) 522-0000
    +1 (800) 522-0000
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    Australia
    1800 816 222
    1800 816 222
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    Malaysia
    +63 322 320 668
    +63 322 320 668
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    22%
    Confidence score
    Philippines
    +63 858 5999
    +63 858 5999
    Click up if you have successfully reached LBC Express by calling +63 858 5999 phone number 231 231 users reported that they have successfully reached LBC Express by calling +63 858 5999 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 858 5999 phone number 162 162 users reported that they have UNsuccessfully reached LBC Express by calling +63 858 5999 phone number
    18%
    Confidence score
    Philippines, Metro Manila
    +63 908 6522
    +63 908 6522
    Click up if you have successfully reached LBC Express by calling +63 908 6522 phone number 109 109 users reported that they have successfully reached LBC Express by calling +63 908 6522 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 908 6522 phone number 74 74 users reported that they have UNsuccessfully reached LBC Express by calling +63 908 6522 phone number
    19%
    Confidence score
    Philippines, Business Solutions
    +1 (800) 338-5424
    +1 (800) 338-5424
    Click up if you have successfully reached LBC Express by calling +1 (800) 338-5424 phone number 0 0 users reported that they have successfully reached LBC Express by calling +1 (800) 338-5424 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone number 0 0 users reported that they have UNsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone number
    United States
    +1 (888) 652-2522
    +1 (888) 652-2522
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    Canada
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    Brunei
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    Guam
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    Kuwait
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    14%
    Confidence score
    Saudi Arabia
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    +65 800 101 2708
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    4%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all LBC Express contacts

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