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LBC Express
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1.0 4 Reviews 2812 Complaints
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LBC Express Complaints 2812

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R
8:15 am EDT
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LBC Express undelivered document/parcel

Sender:rolando m. gomez
caneja ext. padre inocentes garcia
pob. naval, biliran
mobile#[protected]
Recipient:abviel g. yumul
lot 11, block 4, san pablo, tarlac city
mobile#[protected]

Lbc sent me an info that the recipient is unknown from the given address. but how does it happened the recipient is waiting for the delivery, does your delivery man do his job? tracking#[protected]

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Update by Rolando Gomez
Jun 03, 2017 10:40 pm EDT

Godly am,
Please be inform that my dox didnt receive by the recipient. Where is it now? The LBC delivery hub from Tarlac inform me that the recipient is unknown to that place where he was born and still living right now. How does it happened since he is waiting for the parcel since yesterday?isnt it your employees didnt do their job/didnt deliver on that place?or they are lazy enough to do their job?it is the time ro peotect your name from that kind of employees.your company is well known and trusted courrier why you hired some kind of employees like those poorly performing duties.it is the time to change, replace employees who cannt reach your standards to perform duties.thank you and Godspeed

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R
6:37 pm EDT

LBC Express lbc/avision tv

Hi. I ordered a tv from lazada ang it was expected to be delivered within may 29-june 1. So I expected that the item will be delivered as scheduled. Pero d po dumating ung order ko. I tracked the item and it seems po na may problema at ibinalik na sa lazada ung item.Bakit po ibinalik sa lazada ung order ko na AVision TV ? Ang tracking # po is [protected]. Hopimg for your immediate action sa concern ko po..Salamat

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T
7:10 am EDT

LBC Express iphone 5s

Ma'am/Sir

I would like to report this incident! Nag pa dala ako ng parcel thru LBC Century Makati however yung parcel is na sira! the Item is iphone5s when I was checking it is totally okay then pag dating sa pinadalhan ko sira na yung cam! nang pina check daw possible daw na nadaganan sya. I would like to report this and i want action for this because hindi nman basta basta yung pinang bili dun and I called LBC century and they told me to call customer service for this and your customer representative salve told me to go to LBC branch! yung totoo pinag ttripan nyo ko?!.iM REALLY UPSET RIGHT NOW! anyway I would like an update kung ano gagawin nyo dito and please give me a Accurate answer please! BTW i attached video and pictures na di na gumagana yung cam nya.
I hope this issue will be raised and solved and not just to be acknowledge of your team I want a solution. I know that your doing your job magnificently so im hoping that my issue will be resolved by your team. Thank you!

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E
1:37 am EDT

LBC Express money remittance delay

Hello,

I just want to raise concern from lbc cavite city branch. Here's what happened. Yesterday I send money to philippines thru lbc. I was expecting that it would reach to my family very soon as my transaction with lbc are always good. But this time my family can't claim the money. And according to the staff. There's no available money or fund in all branch of lbc. May I know why? And when will you have that fund? Because my family needs that money asap. My mother ask the staffs but they don't know when? Which is not acceptable. They should know that.

Hoping for your immediate feedback and assistance regarding with this concern. Thank you advance.

Regards,
Elezer javin m. Monton

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J
12:24 am EDT

LBC Express tarpaulin

suppose to deliver the tarpaulin last week, May 26, 2017
7110136
It was not delivered to the receiver because it was lost by your staff upon delivery.
We would like to have a refund on the declared value and of course, it caused damage and failure to our client.
Also, we are asking for the free delivery of the same product we have due to your fault.

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M
8:07 am EDT

LBC Express the parcel with the tracking no. [protected]

Hi! As I checked the your tracking system. It says that the package was not successfully delivered/received by the recipient as the recipient was unknown in the place. How can we get the package tho? Can the recipient pick it up on on of your nearest branch in sta catalina phase 2. Blk 24 lot 1 zamboanha city? Please respond asap! Thanks or atleast call the recepient in this number [protected]. Kindly advice him about this matter as this is expected. To be delivered 2-3 days from the day it was accepted in the origin place/branch. Thanks and hoping for a fast response. And solution from you guys.

I've attached a. Screenshot of the tracking. Please refer in the photo that I attached.

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8:55 pm EDT

LBC Express passport delivery

Hi. Good morning.
My delivery schedule should be last may 26, 2017 pa. Pero hanggang ngayon wala pa. As I was checking my tracking number on yohr website it says that hindi malocate ang address ko pero as far as I know napupuntahan naman tong bahay pag nagpapadeliver ng lbc.

Kung napuntahan po ang del rio townhomes, pakihanap nalang po ang bahay ni gemma flor mojica. Sakanya po kasi ako nakatira at may tendency na hndi kilala ang last name ko.

Please repond asap. Thanks

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U
9:43 am EDT

LBC Express delivery

My delivery no.[protected] Is supposed to be here this day may 29 but when I checked it says it was postpone. I would like to know why it was postpone. Its supposed to be at the urdaneta delivery team this may 29 at 10:00 am. I will attach the screenshot of the deliver info.

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4:09 am EDT

LBC Express unprofessional personnel managing my remittance

Transaction Date: 05/29/2017
Time: 12:48: 27 PM
Employee ID: [protected]
LBC Tracking No [protected]
Origin: AYA01 - Ayala

Reporting an unethical handling of one of the personnel/teller during my transaction earlier at AYALA Branch ground floor of Ayala Life Building. It was such a dismay that I had to wait in line just for a remittance. Initially, I went in and fill out a form then submit it to the teller, Bermudo Magtaro/Magtano/ Magtalo (not sure of his exact name as he tried not to spell it out for me). He mentioned that I needed to fill out another form for the LBC card to be used in regular transaction so I agreed and fill all the details. It took about 30 minutes for filling out and my name to be called and processed. When it was about my turn, this teller asked for my ID which I complied and gave him a lot of them (some are not yet my married name) then he said (in a sarcastic manner) "Mam wala po ba kayong ibang ID?" which I already informed him that I have yet to receive any other IDs since I just got married. He then asked me "Mam, lapit kayo dito tignan niyo ung mga ID na tinatanggap sa system. Dito kayo (asking me to go behind the counter and check his computer screen). I must say at this point he is already trying to make things "even more slower" since I was already disappointed, furious and unsatisfied wit his "FAST" customer service. To make matters worst, he also answered a phone call at a very SLOW pace. For someone, who is using her lunch time to manage personal errands is already a sacrifice as we are all employees and I made that clear to him. I even shared to him "Kuya baka pwede po pabilisan kasi ito lang ung oras ko gawin ito at maglunch" he then replied in a rude mannger "Kaya nga po may proseso, matagal ho talaga ang proseso at wag ho kayo magalit kaya nga inaayos" (other statements I already forgot as I was so amazed how this person got into providing customer service given that he has this kind of attitude. We all have our bad days however considering they are the front liners of the business representing LBC and providing support, quick and fast service to their customers I believe you have hired an incompetent individual. Because, honestly attitude is no.1 for Customer Service. Please, I request to the management to have this person undergo an attitude training or seminar or rebuilding program as I find him someone who will put your company down to the dirt.

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R
11:19 pm EDT

LBC Express smart watch and other paraphernalia

Hi. I woukd like to ask if kailan madedeliver yung order namin turn around time for delivery is 8-10days its been more than 10days still we didn't receive it. And as per checking to LBC Express using my tracking # my address is INC, how can it be na di matrack yung address ko? I already received my other order, bat sila nahanap nila? Please kindly check it I can give my landmark if it is still unable to find my address.

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S
9:02 am EDT
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LBC Express my order hasn't been delivered. #tracking no.=[protected]

I tried to track my order and all I can read is this: We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.

The responsible person in my order should have called me instead! So I can lead him where my house is. Please do fix this because my friend is extremely waiting for his order.

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Update by Shaira Mae D. Aquino
May 26, 2017 9:04 am EDT

Poblacion East, Bautista, Pangasinan

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U
4:07 am EDT

LBC Express out of delivery zone

[protected]

Date of Last Status Transaction Status
May 26, 2017 Your shipment was not delivered since recipient's address is out of LBC's service area. Please get in touch with us through our official customer care channels.
May 26, 2017 Ready for delivery. Please expect delivery within the day.
May 26, 2017 Arrived at BATAAN DELIVERY HUB.
May 25, 2017 Forwarded to BATAAN DELIVERY HUB.
May 23, 2017 Arrived at SOLUTIONS CROSSDOCK ALABANG (QTY: 1).
May 23, 2017 Arrived at LAZADA MUNTINLUPA (QTY: 1).

THATS WHY I ORDER ONLINE FOR ME NOT TO GO PLACES AND EXPECT MY ORDER IN MY DOORSTEP IF MY PLACE IS OUT OF DELIVERY ZONE YOU LBC SHOULD NOTIFY THE SELLER/SENDER AND NOT ACCEPT THE ITEM SO THAT THEY CAN CHOOSE OTHER COURIER THAT CAN HANDLE THE DELIVERY IN MY AREA .. DONT TELL ME YOU DIDNT CHECK IT FIRST IN YOUR WEBSITE IF THE PLACE IS OUT OF DELIVERY ZONE BECAUSE I USED TO SEND ITEMS TOO BUT THE CUSTOMER REP. TELL ME immediately THAT THE AREA IS OUT OF THEIR DELIVERY ZONE.. I CANT PICK UP THE ITEM COZ YOUR BATAAN HUD IS FAR AWAY FROM MY PLACE 2HOURS AWAY... ..

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Janine Ringcodan
PH
Jun 06, 2017 8:27 am EDT
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This is happening to me now. Have you received it yet?

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H
11:25 pm EDT

LBC Express #[protected] from parañaque to bagumbong cal. city

May 19 pinadala-commit may20 mapapadala.
May 22 follow up ng nagpadala.asper lbc mr.rey incomplete address.even that is my meralco & eastwest bank address na nakakapagpadala naman.
May 23 binigay ko un code zbt12 ng lbc deparo near me.tommorow daw mapapadala.
May 24 twice ako pmunta lbc deparo but still wla pa din.
May 25 customer service-mark castillo.
pls.#[protected]
mr.herald garin(reciever)

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P
9:44 pm EDT

LBC Express lost item in my package

A package was sent to me from Christine Umali with tracking no [protected] with description powder and documents and bag, however the one that I received are only the docs and the bag, the powder drink was no longer there.

Kindly send the item to the recipient or the sender as soon as possible.

Kindly also update us on the status.

Please contact me at as I need to be updated on the status.

Attached is the item that arrived in my house in which the powdered drink will not really fit in the envelope and also the receipt.

Pia Jean Seno - [protected]

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L
7:52 pm EDT

LBC Express non delivery non prioritization

For my parcel [protected]
1day delivery didnot happened. Even though the contact number was stated, the handler didnt contact me to say that there will be no delivery that day. It is now the second day, and the padala is medicine it is really urgent. I demand for immediate delivery and I want to file a complaint and to be compensated. Your service quality is very low. You should not give the reason, due to large volume. Everything must be prioritized since we are paying you for that.

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7:11 pm EDT
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LBC Express opened box and a lot of stuff missing

When my family from Cebu received the boxes (2) Sender Joedith Dice, receiver Edita Mancelita. They send me pictures of the boxes and its not my packaged tape anymore but used lbc tape and alot of stuff that is missing. Ive send a bulk package of goodies and its all full but when my family opened it, its not fill up. I bought alot of groceries that is worth at least 500 for those 2 boxes. Few shoes are even missing. And they took all the chocolates that ive bought too. I trusted LBC because i thought i wont experience this incident. Hopefully it will get resolved

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R
2:31 pm EDT

LBC Express box not picked up at promised date/time.

This will be my third complaint attempt about the LBC box not picked up as promised. Only this time, I am making this complaint online.

I am not certain if this will reach a resolution, neither do I presume that this complaint will be given the proper attention for rectification.

I have sent a balikbayan box with LBC in the past and I have to go through this very disappointing process each time I have a box picked up because it never happened as what was promised in terms of time and date.

May 23, 2017, I called your LBC toll free nunber, [protected] to schedule a pick up. I live in Las Vegas. I was given a reference numnber: 2042272 with a 23 May 2017 pick up between 9am- 1pm.

Today is 25 May 2017, 1pm and I am still waiting for someone from LBC to contact me but I guess that will never happen. Do I need to call your toll free number many more times just get my box picked UP? WHY?

I cancelled all my appointments for that day and took a day off from work, as always just to get my boc picked up. I am sure that many of us do the same thing just for box pick up.

May 23 at about 12 noon, based on my past experience with LBC, I called your toll free again to remeind of a pick up between the time I was promised. I waited until 8PM, unfortunately, no one came for pick up, and worse of all, I was never contacted by anyone from LBC to inform me that the pick up will never happen!

I called the toll free number again and I resorted to dumping all my frustrations and dissatisfaction with the man named, Marvin Arce. He ensured me that this compliant will be forwarded to your chain for action. This is not the first time I was told this same thing but to date, nothing happened to rectify or take this matter for action.

I was told by Marvin that due to the high volume of your scheduled pick for any day, some box/es may not be picked up as promised. This is a LAME EXCUSE! Why do you overload your pick up schedule for any given day if you foresee that you cannot fullfill your promised date and time? And worse, what is so hard about informing your waiting customers ahead of time about not being able to pick up? This is supposed to be a common courtesy for your customers who is the sole reason why you continue to stay alive in your business! To me, this is very unprofessional and worse customer service considering that many of us waiting has just wasted our whole precious day waiting for NOTHING!

I am reaching out to your chain of process to SPECIFICALLY direct this dissatisfaction and complaint to the higher authority hoping that action will be taken for many of us UPSET customers.

Finally, I am in anticipation that this formal complaint will reach and get the attention of a person in higher authority for much needed action and customer service.

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10:06 am EDT
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LBC Express admission package undelivered to nairobi, kenya

hey, am Adan from Kenya, my cousin sent me an admission package from Manila to Nairobi, the package was accepted and sent on 19th May 2017 and my cousin was told i should collect the package on 23th May 2017, i tracked down the package and it said on May 19th 2017 6:54:58 PM the package was accepted at ROBINSONS PLACE MANILA, May 19th 2017 9:42:35 PM it arrived at VCARGO EXCHANGE, May 20th 2017 4:19:15 AM it was forwaded to TIE-UP. From here i havent heard any tracking updates that was the last update i got, my tracking number is [protected], i dont know where my damn package is and i dont know who i can contact, and the deadline day of the delivery has past and am late for enrollment of the university, i should be in Manila before 25th May 2017. please contact me via +[protected] and my email is [protected]@gmail.com, please resolve my problem as soon as possible. Thanks.

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7:11 am EDT

LBC Express package not received

I was tracking the package and it said it was out for the deliver so I waited the whole day but never came. I tracked the package again but all it said was "We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels." I never heard a knock on the door on my unit. I'm kind of disappointed.

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1:05 am EDT
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LBC Express iphone 7 plus delivery to nigeria

My package was given to LBC on the 15th and shipped out on the 16th after paying extra delivery charges. They said that they had technical issues and therefore, my tracking number can't be made available. I've been getting texts from time to time and last I got, they were in Beijing, China. I later got a message for delivery charges verification and I sent all that to them. I allowed when I'll get my stuff and they said they're in China at the moment that 2 more countries and they'll get to Nigeria. Till today, no word from them and the estimated time of delivery is supposed to be today. I've sent many emails with no reply. Please I need my products cause their customer support isn't going through and they aren't replying their emails. This is so not cool man

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About LBC Express

Screenshot LBC Express
LBC Express is a courier and cargo company offering delivery and remittance services. They provide domestic and international shipping, door-to-door delivery, and online tracking of parcels. LBC also offers money transfer services, bill payments, and mail solutions for both individual and corporate clients. Their network spans across the Philippines and extends globally.
How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

Overview of LBC Express complaint handling

LBC Express reviews first appeared on Complaints Board on Jan 19, 2011. The latest review Disappointing Delivery Experience was posted on Nov 16, 2024. The latest complaint Parcel not receive was resolved on Sep 10, 2021. LBC Express has an average consumer rating of 1 stars from 2816 reviews. LBC Express has resolved 25 complaints.
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  1. LBC Express Contacts

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    Kuwait
    +965 99 616 522
    +965 99 616 522
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    Kuwait
    +1 (670) 234-9013
    +1 (670) 234-9013
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    Saipan, Northern Mariana Islands
    +1 (670) 233-5605
    +1 (670) 233-5605
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    Saipan, Northern Mariana Islands
    +966 547 212 962
    +966 547 212 962
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    14%
    Confidence score
    Saudi Arabia
    +65 800 101 2708
    +65 800 101 2708
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    Singapore
    +886 801 127 383
    +886 801 127 383
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    Taiwan
    +971 800 035 702 444
    +971 800 035 702 444
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    4%
    Confidence score
    UAE
    More phone numbers
  3. LBC Express emails
  4. LBC Express address
    SM City Cebu, Cebu, Philippines
  5. LBC Express social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all LBC Express contacts

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