LBC Express
Reviews and Complaints

Good day.. I would like to inform your office regarding my complain.. I ask my freind to send a graduation dress for my niece last march 20 2017.. Expecting that it will be delivered on march 21 or 22... But nothing came.. Base from your your receipt the delivery date was march 21... This is the tracking number179813785653... To be delivered in marikina area only... I am very disappointed with your service

This is not my first time to shop online and this is not the first time to shop at shoppee. I'm an online shopper so I know that delivery companies can make their own way of delivering the items that I ordered into the address that I indicated. This particular delivery man is complaining because he has to pay for the parking lot. This is my concern already. I paid for the item that I want to be shipped on that specific address! I need this to be resolved asap!

Tracking number is: [protected]

I asked for his name and he doesn't want to provide it. Please track this delivery man as he is very rude!

In these situation you have to provide money to your delivery man just incase they need to park! Or add them on the total that your clients are paying! Do not hassle your clients like this! Terrible service!

I have ordered online in lazada, it's cod basis. I've been tracking the delivery online since march 2. Everyday, i keep on checking when will they deliver but seems like nothing happened. So many messages that says "We tried to deliver your shipment but recipient was not present at the given address. Next delivery attempt will be made the next business day." AND THERE'S NO DELIVERYMAN WHO TRIED KNOCKING ON MY DOOR! I have been waiting for so long! I checked the address and there's no error. What to do?! Please help me with this.

I send my package last march 11 2017 and ask when it will arrived at its destination the employee told me 1-2 days since its important because ill need that package today march 14 2017 since its my schedule flight to go abroad.. If I only knew that there will be delay I wouldn't risk and force to ship my package I rather choose jrs if that so then been trying to contact your customer support via facebook they told me the package will arrived for 3-4 days. Iv'e been tracking my package since the day I send it
After tracking iv'e figure out this day they edited the information and which is not really good since the date is too late and editing those information at wrong time all I know is really a bad idea it feels your trying to fool the customer. Your shipping is not reliable and inconsistent ! Please take an action on this since i'm also trying to move this problem to the higher authorities

Check carefully the date of those picture

Bakit naman nilagay nyong incorrect address yung status ko? Nasakin na yung item. Kaso di ko maclaim yung points ko sa shopee kase ganyan nga yung status na nilagay nyo. Hindi ko na problema kung ang paniniwala ng delivery boy nyo is mali ang address ko which is tama naman. Tumawag pa yung nagdeliver at MALI daw address ko. Pinakausap ko sya sa guard namen at napatunayan ko namang tama address ko. Eto ang tracking number ko: [protected] Inattach ko na din yung screenshot nung status nung item ko

Raffle tickets were sent to Camacho, Joel R. in Ormoc City Public Safety Company, Camp Jorge Downes on Feb. 3, 2017 under tracking# [protected] but were not received by Mr. Camacho as of this writing. When I made follow-up with LBC Lower Bicutan where the items were sent on Feb. 21, 2017, they told me the reason of incomplete address. LBC Lower Bicutan contacted LBC Ormoc City to facilitate the sending of the said items to the consignee or if it not possible returned the item to the shipper as per my request. LBC Lower Bicutan gave the number of LBC Ormoc City team leader and when I talked to her she told me that it was received by a guard in the said camp. I requested her to text to me the name of the one who received and when it was received but to no avail. Mr. Camacho also made follow up to LBC Ormoc City then he was advised that I should write my complaint because their team will be shouldering the liability. The raffle tickets are worth Php10, 000.00.

id like to complain a certain team head from sucat named albert rubianes.
im tracking a package that was supposedly delivered 2 days ago..
i recieved a call from the delivery team last night promising that they will deliver the package this morning but still no package.
i called back the number again and albert answered the phone..instead of apologizing for the inconvinience he sarcastically replied to my queries.
he was supposedly the team head but for what he just replied im sorry but my nanny is more qualified for his position..
i told him that the delivery team did not even tried to go in the address otherwise the reception will accomodate them. then he replied ah soo i can just advise that anybody can recieve the package..its clear that i told him that in the reception or in our unit.he repeatedly said it in an annoying way.

Ang akong item (tracking number: [protected]) kay mga 1st week of february pa gipapadala nako balik from manila to cebu then ako ra untang ipick-up sa ayala. So ang sender nga si Juvy Zanoria kay iyang gpa.resend sa Tipolo Arcada nga branch pero ang ipick nako LBC Ayala Branch. Niadto ko sa ayala kay giingon sa akong sender pwede na ipick-up pero pag-adto nako sa ayala gitukmod ko nila nga sa LBC Tipolo Arcada daw ang status. So gikontak nako ang sender para ipackeck sa Tipolo ang status sa item pero ilang itukmod napud nga pending ang status sa ayala branch. So ako napud giadto sa Ayala and gitukmod napud ko nila sa Tipolo. Perti nakong balik-balik pero hangtod karun wap-a japon nakuha ang item kay wa q kabaw kung asa ang status jud. Gusto nako matawag ang attention sa manager sa LBC Ayala ug LBC Tipolo kay ako as customer nibayad ug sakto sa charge for pick-up sa item nga hangtud karun wap-a makuha mag-1 month na tungod sa ilang miscommunication.

Hi! I would like to complain your imus branch! This has not been the first time that happened. Third time now! That my parcels and document didn't reach thwir destination. They are telling that they could not locate the house? How come same reasons everytime? This is not acceptable anymore! We are paying for door to door delivery right? What is the use of the number that your customer provided? Please do reply to my email! Inportant documents of mine is at stake for urgent matter too! Tracking numbers are [protected] and [protected].

Tracking#[protected]
Courier N-Pouch Regular
Sender: Judith B. Manuel
Receiver: Pandi Residences Elementary School

To the management,

This is to formally complain your very irritable service that i encounter when i shipped the important documents of my kids, that was an original form 137 of the school which is being trusted to sent on your so called "guaranteed services'". Your courier sent an sms last February 6, 20017 informing that the document was already received by a person named: Joel Reyes which i confirmed on the school where the document should be send that there is no such person named Joel Reyes is working on that school, how come that this employee of yours lend an important documents without finding the authorized person on the school which i clearly stated on the attachment of the shipment that it should be received on the Principal's office? I also called in your non reliable customer service hotline but for how many times that i call them still no action done with my complain. This documents is highly important & need to be receive by the recipient the soonest.

I would like to received a response on your end as soon as possible.

Yours truly,

JUDITH MANUEL

This is formally relay my complaint regarding the package I have sent, transported February 23, and was received earlier today, February 24. The tracking number is as follows: [protected]. It was addressed to Miss Vinerva B. Dimache in Angeles City, Pampanga. I’m sure you have the other details on file.
I have attached a copy of my valid ID and some pictures of the package upon arrival. These pictures were sent to me by the receiver. Please do consider that the documents sent are original, notarized copies of documents for my visa application and because of this situation, the said documents might not even be approved valid because of the specific damage. Please consider also that some of these documents are issued strictly just once!
I have verbally expressed these concerns to a Baguio Branch but they just insisted it isn't the company’s fault. I assure you that I have sent new, clean, wrinkle-free documents and had enclosed them in a new folder for safety purposes before sending. Please do check the package photos attached with this mail.
I have sent these documents through LBC believing that the package will be in good hands as it reaches the receiver. Have I been wrong all this time? I want to keep believing in your company’s reliability.
Should there be more information needed regarding this issue, please do reach me through my mobile phone at [protected].
Thank you for reviewing and immediately addressing this concern.

Kmusta nmn ang ngyre s pinadala ko package thru LBC robinson's las pinas last feb20, 2017 5:08pm and as stated sa receipt nila it will be shipped the next day.
But unfortunately Ndi gnyan ang ngyre coz up to now ndi prin malocate un package ko containing a longchamp bag and bdo mesh bag anung ngyre? I called up since yesterday feb21 @7pm un customer service nila and yet no clear response from their end. Ni ala maipakausap sakin n supervisor to escalate the problem. Kht s messenger ng fb ngmessage nrin ako nkipacomunicate pero ala prin mlinaw n sagot anu ng ngyre s pinadala ko.
2nd day of delay feb 22, i felt neglected and can u believe this i was hung bythe fone waiting for the cusomer service to locate me a supervisor almost an hour na..
Kung alam k lng mgkkaganito lng sna pla s ing courier kn lng pinadala ang ndi na s LBC EXPRESS INC.
very incompetent sila and its not true na they moved it..bk ninakaw na nila..or winala ...masisisi nyu b ko?nkkainis sobra!
LBC EXPRESS INC. u really sucks! Im sure ndi nyu lng sakin to gnwa. Pkibalik n lng un bag ko at pera kesa nmn mnakaw lng ng gnun2 n lng.

Im getting irritated ur customer service was very incompetent and cause me too much delayed s pgppaaantay pra lng may makausap ako n supervisor..imagine im on da fone for almost 2 hrs na ang sbhin lng sakin n bglmay meeting un supervisor nyu?nkktwa..mxdo nyu ko pinagloloko..wala kau care s client nyu whether mawalan xa ng package or maabala nyu ng todo..
Around past 8:30pm tska lng may kumausap sakin n supervisor named Eric de vera employee 112795 at ang sabi ttwagan dw ako tomorrow for update on my parcel.

Third day today feb23, 2017 i personally dropped by s lbc robinsons place las pinas kung san ako ngpaship ng package around 5pm kc nga ala nmn call sakin reg dun s update n dpt ibbigay sakin ni sir eric de vera ng customer service but still gnun prin ang response.
Kinontak nila ang marikina / cainta delivery team particulary sir eric f. Fabella (team head) sinabi sakin n naaksidente dw last friday feb17 un rider n assigned near the area nun pinagpdalhan ko so i understand atleast mdyo nlinawan ako lalo n nun sinabi nya n iccommit dw nya n kht abutin ng gbi today e mrreceive nun recipient ko un package. Tapos around 9pm ive got a tx message stating n inattempt dw knna 2pm ideliver un package at closed dw un bhay ng friend ko! How come closed un e residential address un ndi nmn nwwlan ng tao dun dhil housewife lng un barkada ko tska may aso sila s gate so if ever may tao s labas ng bhay nila kakahol at kkahol un tska dpt tinwagan nila un friend ko pra sabhin andun n cla s tapat ng bhay nya kaso ndi gnun ang ngyre so ang ending up to this time and this day ndi prin naddeliver un package ko pra s friend ko..

Pesteng lbc tlga! Gngwa nyu kme tanga!

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Dear lbc,

Nagpa order naman ako doon sa lazada ng camera at smartwatch pero pagkalipas ng oras akala ko darating na pero nung chineck ko po napospone daw ehh di ako nagpapospoe ng delivery pls. Paki-ayos po ito reply nalang po kailangan ko tnx

We tried to deliver your shipment but there was a request to postpone the delivery. Please get in touch with us through our official customer care channels.

Pwede po bang patransfer na po nung parcel ko. Ilang beses ko na po yun inilapit tapos ang sasabihin niyo dun ako makipag coordinate sa shipper e kahit sa shipper hindi kayo nag rereply. From malvar to tanauan lang naman po yun bakit di pwedeng ako nalang magpa transfer e kelangan ko na po yung laman ng parcel na iyon. Please naman po paki asikaso na

walang name plate mga employees nyo.. LBC Robinson dito sa Calapan City babae sya, mag isa lan sa LBC akala mo kung sino at bastos! paki actionan nyo naman! minsan nagbabalik ako ng product from lazada family computer na may kalakihan ang box.. aba! pinapalagay sa akin sa plastic container at pinabibili ako para daw dun sa product na naka buble wrap lan nung deniliver sa akin from lazada.. at sa lazada ko daw kunin refund din nung plastic container.. in short ayaw nya tanggapin kung anu ano pa mga dahilan nya at nde daw nya tanggapin! pumunta ako sa ibang LBC dito sa Calapan City sa bayan at napaka smooth ng transaction ko tanggap agad nila ng walang hinihingi sa akin na gawin at na i-deliver ng maayos sa lazada! then i got my refund.

Lbc ano bang system meron kayo? Sinubukan ko at ng bf ko to get in touch with you guys ! Tnawagan ko kayo nag message ako thru fb ang email tapos hanggang ngayon wala padin kayong response at resolution na maibibigay ? Ano na? #916274 yan yung tracking number. Feb 12 nagpadala sbe ipadala ng feb 14 umaga . Jusko naghihintay ako nung valentines day, walang dumating at wala din tumawag sakin! Tapos tatawagan nyo ko 17 ng gabi sasabhn nyo dedeliver nyo na knabkasan at hndi nadeliver kasi hndi malocate ang address? Nung cnabe ko na wag na since tapos na valentines at gusto namen ipa refund yan sbe tawag sa customer service nyo. Pag tawag ko sabe kailangan mag complaint thru email. Nag send ng email sainyo pero hanggang ngayon walang response ? Yung nagpadala ang nag email and even me nag message sa fb page nyo! This is so inconvenient! Nakipag usap ako ng maayos na sana maaksyunan agad to pero wala man lang tumawag o nag message samin. So wala nalang bayun? My God nakaka disappoint kayo. Ano bang serbisyo meron kayo. Mga agents nyo wala ding pakelam. Ayos ayos ko makipag usap .

Meron akong order s shopee at ilang beses nako nakapag transact dun ngayon lang hnd nakakarating sakin mga packages ko..dati pag hirap makita ng lbc location ko nag ttxt or tawag sila ngayon wala ilang araw n ko nag aantay..nag return n item ko s seller..ano b yang serbisyo ño alam ko madami kayo deliveries pero sana ayusin ño trabaho ño ang tatamad ng mga delivery man ño mag hanap nh location kung hnd nila makita sana kontakin nila..mga kulang s diskarte o tamad

I got one mobile through LAZADA two weeks, unfortunately there is an internal damage with the phone and it's malfunctioning. As instructed in lazada, i sent my device back to their warehouse address through LBC.
I'm from cebu city, philippines. It takes hardly 4 days for the item to reach Manila, philippines. [protected] This is TRACKING NUMBER. Whenever I check in the website, It says ARRIVED AT CEBU DISTRIBUTION TEAM. Since one week I'm seeing the same update. I sent a complaint mail to LBC email adress also. no one responded. If anyone is there to help me, thank u.

Im about to send package for my husband in USA, specifically Reno Nevada. its 11pieces of jersey which my grandma sewed for his team. LBC nova branch (inside Savemore) asked for official receipt of items and didnt accept my package. I then go to another nearest LBC, along SB plaza, they weighed the package, its 3.2 kgs and said its for 16, 800php and items will be received for about 15 days. Seriously? I saw in LBC site that 3kgs will only cost 4000php. How come its 16, 800? How do they calculate that rate? I badly need to send it right away.

It says on the tracking status Feb 8, 2017 that is was ready for delivery and we just have to wait for 24 hours to be delivered. It is now Feb 18, 2017 and we still didn't received the package. We called 4 times already. We also called today and they said that it was sure that is was there in the warehouse. So we decided to pick it up personally at the LBC Cainta Warehouse and unfortunately, the package wasn't there. The Transaction Status said that they tried to deliver but our address cannot be located. It was very much impossible that they can't locate our address because it has many famous landmarks surrounding us. Also, if they really deliver it, why not call to inform us that they will deliver it and ask us the location? They can also ask in the nearest barangay hall our location. It is almost a week and we badly needed that package. They need to compensate us for this inconvenience they made to us!