LBC Express
Reviews and Complaints

It is so sad that for more than 10 years na tinangkilik nmin ang lbc ay nasira nyo ang tiwala ng pamilya nmin . Pakitutukan po ang magnanakaw ng laman ng bagahe sa kompanya nyo . Me and my daughter send 4 boxes but 1 of them po ay ninakaw ang laman yong aniversary box at 52 days po bago nakarating ng warehouse sa calapan mindoro, don na nmin kinuha

This wasn't the first time I encountered this problem.
What is really the problem LBC.
Nagbabayad kami ng ayos sana naman inaayos niyo din un service niyo.
Anlaki na ng nalulugi ko dahil sa mga shipment problems ninyo.
Kung di kaya ideliver, please advise, hindi paulit ulit nalang feedback binibigay inyo

Tracking Number
[protected]

Date of Last Status Transaction Status
September 14, 2019 Ready for delivery. Please expect delivery within the day.
September 14, 2019 Arrived at SCS CARGO STATION - SKYFREIGHT.
September 13, 2019 We tried to deliver your shipment but house was closed and no one was there. LBC will deliver the next business day.
September 13, 2019 Ready for delivery. Please expect delivery within the day.
September 13, 2019 Arrived at SCS CARGO STATION - SKYFREIGHT.
September 12, 2019 Shipment issue. Please get in touch with us through our official customer care channels.
September 12, 2019 Ready for delivery. Please expect delivery within the day.
September 11, 2019 Shipment issue. Please get in touch with us through our official customer care channels.
September 11, 2019 Ready for delivery. Please expect delivery within the day.
September 11, 2019 Arrived at CAVITE SOUTH DELIVERY TEAM.
September 11, 2019 Forwarded to CAVITE SOUTH DELIVERY TEAM.
September 11, 2019 Arrived at SOUTH LUZON AREA.
September 10, 2019 Accepted at ACCEPTED AT : LIANAS STO. TOMAS.

Hi i just want to know how can i get back my documents which i already sent last week and LBC said that " We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels" please help we really need it asap for pur contest to attend to. PLEASE TELL US WHO TO CONTACT

We shipped the parcel on Sept. 3 for COD. The delivery team didnt contact the recipient to advise that her location is outside the delivery area, the next thing they was to send the parcel back to origin branch. We immediately advised the origin branch to reroute the parcel to LBC Calauan Branch for the recipient to pick up instead. Then the parcel arrived back to the Origin branch on Sept. 7. We came back to the branch to reiterate that it needs to be rerouted to LBC Calauan branch which they have confirmed they did. On Sept. 11 the shipment status was again being shipped back to the origin branch and on Sept. 13, the parcel was again back to the Origin branch! The recipient was already mad as she already went to LBC Calauan branch to try to pick up her parcel. This is a disaster and a terrible service! Now I have to go back to the origin branch to reroute the parcel. If my customer cancels her order because of this inconvenience, I would like for LBC to fully pay for the product with the declared amount as well as a full refund of the shipping fee! Hari ng Padala? Seriously?!

You are so idiot! If someone left their Id from one place to another, and they want to send it with you, the only left ID that the customer have is just a pulic clearancend came from a far place like a travel of 2hours to get to your nearest store, you cant accept if even just for one time! I am not a happy customer of yours! God bless your services!

I waited almost 1 hour to get my money padala and the girl staff is rude and making face to me she keep on talking and talking on the other customer without me noticing that i waited too long to think that were not so many to assist that day. It happend that they said to me that its their on cut off and only one computer is working without telling me to wait awhile in a nice way. Hope it will not happened again because im disappointed really

This with regards to may parcels with tracking numbers [protected] and [protected]. These are separate parcels. I opted for the LBC because of your next-day delivery service but i have not received a single the day after even if it was forwarded in the morning the day before. I checked it to your LBC tracking system but it forwarded to Kalibo and other one in Iloilo, clearly it was addressed to Roxas City, Capiz.

The parcels are important to me because I need the items on-time. I hope you could provide an appropriate response on this matter or should I file a complaint to ftebmediation@dti.gov.ph.

You can contact me at [protected]

I sent my documents on sept 5, 2019 LBC San Pablo BRANCH, told us to wait after 3 to 4 days on ward

I always checking the tracking number stated written on my receipt, and I been waiting for 6 days .
My sister received a text message on sept 11 stated that my documents is on hold due to incomplete address first of all why it is to late for you to inform us about this. I've been waiting for so long . You should responsible for checking if the address was correct the only missing was just the postal code, that you Didn't even ask if it is needed in the first place . AND now I have to wait again for another 3 days, what was that? is that a joke ?
I really need my docs asap...
Please do something about your poor service and old system .
#[protected]

I am the shipper and I was expecting for my documents to be delivered the next day as the staff told me that it would only take 1-2 days for the parcel to be delivered, however, as per checking it was not still delivered. It is a very important document that needs to be sent to the receiver.

Please advise and hope this could be resolved.
Thank you.

I made a transaction to LBC, sent my netbook to Zamboanga del Sur through this courrier. My item is in good condition, working, packed properly but it happened upon receipt the item already has defect. Blurred screen with matching colors appear on the screen. What to do with this problem? I am expecting LBC to address me regarding this matter. Thanks!

The courier of your delivery team is unresponsive about the parcel that should be delivered. I told him what time and where the parcel that will be delivered but there are just stubborn. It is part of thier job but their services they give to the customer is not worth for they paid for.
[protected] this is the number they used for delivery. Improve your sevices LBC!

tong isang teller nyo na nambudol sa mama q..cnuklian n nya mama q s 1k after mgbyad tpos nung pgkaalis ttwag sya n d p dw nag abot mama q ng byad kc tningnan dw nya s cctv.bumalik nmn mama q kc naguluhan dw sya..nag abot ulit sya 1k tpos nrealize nya nag abot n tlaga sya nung una.nag request sya n ipa review ulit ung cctv pra fair pro sgot ng teller d n dw un pwd ipa review.. ano un gaguhan n review agad nung una tpos nung ttgnan n ulit d n pwd.khpon p before lunch nangyari un pro hnggang ngaun wla png update ung teller kng ano na.. sna maaksyunan to kc ayoko n umabot s point n humingi aqng tulong s tulfo at madamay company nyo.. porke mtanda n ung tao gagaguhin ng employee nyo

My agent from cebu sent my passport after receiving my visa from Korean embassy. There's no update on my parcel. The place where it was sent is still the same online. It never changes. That parcel was important because it carries my passport as well as my visa that I've waited to be approved for a year. I hope you can send me my passport before Sunday. Because out flight going to Korea will be on Sunday.

Sent P2k remittance but named recipient was unable to claim in Guadalupe branch because her ID was expired. I called Customer Service hotline to request that the transaction be approved because she is a fire victim and needs help. I was hoping that LBC would find a way like maybe look for her existing records of previous transactions with LBC, at least to confirm her identity via her signature. Also she has the tracking number anyway which should serve as a personal identification number. However your personnel were unwilling to relax the rules even for humanitarian purposes. She needed to get the funds today but it would still take time to apply for a new ID. She also doesnt have the money for transportation to apply for one. I hope your personnel will be taught how to find creative ways to verify identity of person rather than being bookish in strictly following corporate policies. Pls be more considerate especially towards the underprivileged.

good day
I just want to concern the delivery and the customer service of your company... i have a parcel that was posponed i think twice base on the record i call the customer service and they told me maybe because the delivery cannot find my house... that is very impossible my house is near the landmark my sister put on the parcel and i have number they can contact me incase they cannot find it .. i called youre customer service and they told me 1 to 2 days the parcel was on warehouse and then i waited after a day i called again because it was not dekivered they told me thursday and i waited again sadly it did not arrive and i dont know your customer service always says date but it was not delivered why on earth they will tell me to wait that day when you cant deliver the 3rd tme i call was thursday and they told me the same thing others told me give me date and told me to wait but why until now there is no delivery those customer service i dont think has done there job well because they cNnot give me truthful answer pls can u help phillipine lbc to be more specific and train the custoner service agent

Hi LBC Team,

Please revert to me the soonest.

I would like to follow-up the status of my undelivered documents. My cousin from Lipa, Batangas happened to ship package thru your express delivery.

But it concerns me that you seemed to take no action with my undelivered package. It was shipped last August 29, 2019(Thursday) and was expected to be received here at my Makati office on August 30, 2019 (Friday). I have informed your office of my undelivered item last Monday, September 2, 2019. Your customer service hotline told us to wait for 48hrs for the feedback where the package is. I gave you the benefit of the doubt for consideration so I've waited calmly. BUT IT IS CLEARLY YOUR FAULT THAT THE PACKAGE HAS BEEN TAGGED AS RELEASED TO AN UNAUTHORIZED PERSON. IT SAYS HERE THAT YOU RELEASED A PACKAGE TO SOMEONE WHO NAMED JHON SANTILAN THAT YOU TOLD US AND REFERRED TO AS GUARD. The recipient's name is clearly under my name SARAH LYN VILLANUEVA and I don't remember that guards in our building are authorized to receive package for a certain company. Moving forward, after 48hrs, I received no call nor feedback. I initiated a call to follow-up the status of my undelivered package. Again your customer hotline gave me an information that your logistics have put in wrong info on my track and trace account that I need to disregard the status tagged as released to someone else because my package is still at the warehouse. Here's the thing, I am questioning your efficiency and loyalty to your valued customers. Why? The mere fact I used LBC is to receive the package conveniently. Thus it means that the documents inside that package was all urgent. I have other commitment to SSS where I need to submit all those documents. Those documents were hard to request because it does not only came from one office. There were so many institutions involved to request those documents. Thus, were was the logic of using your express delivery if you can't make it on timely and manageable basis? It's been exactly 5days not including Saturdays/Sundays but I don't receive any package yet. I have a deadline tomorrow at SSS and IF YOU CAN'T PROVIDE MY DOCUMENTS WITHIN TODAY I WILL ESCALATE THIS ISSUE TO SUE YOUR COMPANY AND THE ONE WHO NAMED ZARIE AQUINO, who gave us a commitment that it will be delivered supposedly yesterday or today morning. But then again, no delivery happened. I made a call and the hotline told me to wait for another 48 hours? I don't deserve this kind of service since I paid for the shipping fee.

Please take action and contact me thru [protected], I want it to be delivered to me today because I have deadline.

My parcel has been delivered to the wrong person. When my receiver asked me regarding the update of her order because she has not received it but when we track our shipment it has been tagged as released to authorized representative but this person doesn't have any relation to my receiver nor she doesn't know him.

I gave the correct contact person as well as correct address with contact number. Why LBC deliver my parcel to the wrong person.

I would like to report a discrepancy on the rate of LBC COP which is 80 pesos plus 15 minimum charge.

Two parcels were sent using the LBC COP with same value and same item inside. One coming from Pasig City and the other from Baguio, Benguet. The problem was they have different rates wherein one charged a very expensive rate compared to the other one as follows:

A. From Baguio, Benguet
Tracking No: [protected]
Declared Value: 500
Content: Book
Rate: 95

B. From Pasig City, Metro Manila
Tracing No: [protected]
Declared Vlaue: 500
Content: 500
Rate: 205

These are LBC COP. Kindly help me please. Thank you and God bless.

Lily