LBC Express
Reviews and Complaints

Im wendy costalesmarch 7 2019 10:00am they recieved my dogs papers, sopposedly they need to deliver it in my designated address.. But then no delivery again, its my 3rd time got nothing when I choose this courier, its door to door u know, u need to take my item here its been 5 days that my item was in their delivery hub almost a week.. Do I need to take my item there? Whats dooor to door for? I pay it w/ exact amount they should deliver it too because its already paid.. Tracking number [protected]

They dont have any action there so many people complaining to them like me, pls here me ty

I bought a product online and accdg to the seller it was placed for shipment Feb 21. And it arrived Tarlac (My location) Delivery Hub Feb 22. According to the tracking website, they tried to deliver it the same day, Feb 22 also Feb 23, to our house but it was closed. I am confused about this because there is always someone in our house so I went to LBC Cut-cut branch Mar 1 to report the incident. I was given the number of the delivery hub in Tarlac and told that I was supposed to be the one to call them. I understand if that's the policy but one thing I noticed is that they weren't even apologetic in behalf of their company. Anyways i let that one slip. I called the delivery hub Mar 2 and some girl(I wasn't able to get the name) answered and I told her my issue and they might be delivering my parcel to the wrong address because our house is never empty and she just agreed with me, just to dismiss the converstion I guess and told me that they will deliver it Mar 3 monday. I was also told to keep tabs on my fone that day for delivery updates. I waited all day on Mar 3. No text, no call. When I tried to call the number again, it was unattended. I mean, how unprofessional is that? Mar 15 I went to another LBC branch, the one in City Walk, Zamora St. San Vicente, Tarlac City, to again raise my concern. I was entertained by a certain Janine Soriano and colleague I wasn't able to get the name. They did the same process as the other LBC branch I went to earlier and gave me another number of the delivery hub. I am a little irritated this time because my parcel is more than 2 weeks late so I asked them if it could be changed for branch pickup instead and if they can be the one to contact the delivery hub because in the first place it is the company's lapses . And I was told, rather unpolitely and dissmissively, by janine's colleague that it is not in their authority to do that and if that's what I want I should have chosen that option in the first place to make sure I get my package. They don't even recommend the companies services themselves. And, how rude is that? I am the victim here of delayed shipping and I am being blamed on not choosing for pick up option? I am a very patient person and I should have understood and respected their policy if they have expalained it in a nice way, this is even my first time to file a formal complaint. I hope the management can do something about this and I hope I can receive my parcel which is ALMOST 3 WEEKS LATE the soonest possible.

i had my first cash on delivery transaction last december 2018, the item got delivered to my costumer, he paid the lbc personel but i havent received the payment in my bank account yet. please do make an action about this its been 3 months, here attached is the receipt of the transaction, i really need the payment its for my business, the amount is 2, 455php

Last March 6, 2019, my brother send me a package thru LBC it was a document. Official Transcript of Records and Certificate of Transfer Credentials. It was in Gaisano Grand Mall, Tagum City, Davao del Norte Branch. Our trust in confidence for the care of the package by your team is high.

But it was a big disappointment when the package arrived like a trash.These documents are official and highly important. Upon asking my brother, He told me it was in an envelop when he hand it in to the personnel of the branch. But when I received the package today it was just in a pouch with some burnt or melted part.

I can't even submit such document at the Philippine Women's University to continue my studies, I can't even recognize some area due to trash like documents.

I sent my package via LBC in SM Downtown Cagayan de Oro on March 7. [protected]. It was labeled perishable/urgent since the package were baked goods. When it arrived in Talamban, Cebu, there was a hole on both the LBC box and the cookie box. Apparently from a rat. LBC even taped over the hole on the LBC box which means LBC was aware that the hole wasn't there initially. The receiver (my cousin) took photos. If possible, may you please refund value of the item and shipping so I can send a new batch.

I requested for an NBI clearance to be delivered to our house and for more than 2 weeks, still no NBi delivered to our house. I was informed by NBI that per LBC our address is undeliverable which is so impossible because thay already delivered couple of things to us. Maybe the culprit is the delivery people of LBC, because they propbably dont try harder to look for addresses. NBI should have not asked your service for this kind of transactions. By the way the NBI that I need will be used abroad for employment and because of the delay I was not able to be filed by my employer. LBC sucks. No wonder the comments about your service on this website are no good.

The package intended for mr alfie tabudlong was delivered by lbc..tracking#[protected]...here is the cp.# of one of the staff of lbc las pinas.[protected]..he is not answering my call.thats why im complaining.the address of the receiver is compete..act trading 0038 alabang zapote rd.talon uno.las pinas city.with tel.#9354834.thank you.i hope you can solve my problem.

Bulok ng LBC, may nagpadala sa'kin ng package na di dinedeliver sa address namin kasi raw hindi sila nagdedeliver sa'min, pero may nagdedeliver naman sa'min kaya naguguluhan ako,
kinontact ako ng sender at sinabi na kung pwede for pick up kasi di raw nagdedeliver ang LBC sa area namin, kaya pumayag na ako na pick up nalang sa branch.
Ang tagal na pala nakatengga yung package sa branch nila pero di man lang ako kinocontact na ready na for pick up, para san pa at may contact number.
Buti pa sa ibang courier like Ninja Van ipapaalam pag magdedeliver, real time yung tracking number.

Nung pumunta ko sa LBC saka lang sinabi na return to sender na yung package, nakakaloka. Bulok na bulok ng sistema, ang tatamad, di man lang magawang magtext para mapick up yung package.
Lopez Branch, Lopez Quezon bulok.

I would like to file a complaint regarding the staff of LBC in targetmall branch.
Name: Rodalyn Salise
Branch: Target Mall LBc Branch Sta RosaLAguna
. I am a regular customer of lBC, I am also staff of online shopping company and I am incharge of sending parcel, cargos in our customer, that's why I go to lbc to ask the shipping rates,
am asking the shipping rates of the item but she answer me rudely.
She said "ayun oh pakipcituran nalang busy kasi ako"
I am asking because I want the accurate answer regarding the shipping rates because I will told our customer the exact shippingcos t of the item. but I didn't get the right answer.
I don't care if she is busy, she has so many customer, I am a customer also she should approach me in a proper way even though she has so many works to do.

Ive been waiting for my cargo for 2 weeks now, dalawa ang sinend kong boxes, naideliver na ang isa pero ang isa mula feb 27 up to date, forwarded to cauayan delivery hub pa rin, pinafollow up ko ilang araw na sa roxas branch kung san ipipick up ang cargo pero laging ang sagot ay on the way pa lang., pinili po namin na magpadala sa lbc express sa kadahilanang my pangakong 7-day delivery sa luzon, na kung saan asang asa po kami na sa lalong madaling panahon mapapasakamay ng aming mga kapamilya ang aming padala., sana naman po ay maging totoo sa pangako sa mga consumer, pakideliver na po ang cargo namin., tracking number [protected] from saudi arabia

Hi, since feb. 10 pa naforward na sa lipa city delivery hub ang parcel ko from ifern compny, til now di p nadedeliver sa address ko. Paki hatid na ito s lalong madaling panahon at importanteng bagay ang nilalaman. Imagine almost a month na sa inyo, panu naging express ang lbc ngayun?
Lagi ko namn pina follow up sa inyo pero wla pa din.
Paki aksyonan nyo ang msg kong ito.

I am a business man and I own an online shop and LBC is the only shipping company that I can trust(sana). I sent a shipment last 02/19/21019 and from time to time the delivery status is lack of time or lack of manpower. I need this shipment to be delivered as soon as possible or else I am going to sue you for lost or revenue. tracking number:[protected]

I am always escalating this to one of your branch here is SM HyperMarket Pasig and up until now there is no concrete resolution on when or how the item will be delivered.

pls call me [protected]

Bakit napaka pangit na ng service ng lbc. Kesyo hari ng padala pero laging out of coverage area nila yung idadahilan sa iyo kapag tamad silang magdeliver ng cargo. Ilang beses na kong nakakakita ng lbc delivery man sa area namin. Napaka selan pa ng mga customer service sa subic branch. Hindi na daw pwede yung regular pouch sa mga dokumento kahit naka mailing envelope lang pero pagdinala mo sa ibang branch tinatanggap nila for regular pouch. Ano yun? Pra lang lumaki yung kita ng branch nila?

Last feb 28, I received a notice from lazada that my item has arrived at ifugao-vizcaya delivery team. It is already march 4, and yet there is no updates about the item. What was that team doing? Why don't they deliver the item as fast as possible. Are they waiting till march 9 until they will deliver the item? It's annoying that other sellers take the blame because of your unproper behavior in delivery time.

Those staff of LBC Barrera St. Santiago City have no respect on the value of ones time & the procedure of queue. They said that I needed to fill up the form to have LBC Card. But when I finished the form, they put my paper at the last one to be processed but on the first place I came first among the others who came next to my papers before they give me another form to fill up for LBC card! I asked them to entertain me first because I feel very dizzy that time but they argued with me and declined from my request. I felt so annoyed and regretful that if not for my customers that sent me their payment thru LBC, I would have chosen Mlhuiller or Palawan Express to recommend to them the remittance service providers who has much value in customer service and faster transactions.

Pasuyo nmn po... yun items po n pinadala ko lhat ng customer n ng aantay ng deliver yan ng back out na.sa sobrang tagal. Feb 25, 2019 ko po pinadala anung petsa na ngyon March 2, 2019 syempre sunday bukas walang deliver aabutin n ng monday ang tanung madedeliver n kya? Nkakainit ng ulo kase ini expect ko n mabilis kahit mahal shipping fee kaso pending ngyon mga product ko. Nakakadala pki ayos nmn serbisyo nyo. Kung di sana kya ng 4 days para madeliver sana khit mg txt man lng sa reciever n pick upin na lng sa branch kysa antay ng antay walang dumarating.
I hope my sumagot dito. Kc nka ilng email nrin ako at txt ubos n pasensya ko kase ni isang reply wala akong narrcieve.

I have not received my package with tracking number 139648266363 but the tracking status indicated it was received by me. It was sent from LBC Amberland Plaza branch on November 9, 2018 and to be delivered in Luisiana Laguna. The tracking indicated it was received Nov 10, 2018 by me but I never received any package from you. Please help me track who received my package.

Good day, ive sent my cargo last february 22, 2019, expected delivery must be feb 22, 2019 according to their receipt provided w/ tracking#: [protected], the cargo arrived in tagbilaran delivery hub february 25, 2019, see how fast they are. They been out of their limit the items should be delivered. As of today the status is, "ready for delivery. Please expect delivery within the day". Today, february 28, 2019, the receiver didnt receive any items from lbc.

One of your people acts in a way that shows disrespect to me. He gave the product in an unprofessional manner. No respect, etiquette, or even basic discipline at all. He won't even listien when I was talking to him to clear things out. This attitude of his made him the ugliest delivery guy. I am fond of using LBC since it is useful and great but this occurance made me doubt the quality of its staff. I hope that LBC will be able to improve their people someday. Teach your delivery guys proper manner.

Ps:The name of the delivery guy was Jeff
(im not sure if the spelling is correct)

Transaction date: 2/21/2019 (2pm)
Delivery date (as promised) - 2/22

Consignee haven't received the document on date expected. Its a legal document that has to be received on delivery date. This delay in delivery could affect the case.

Below is the tracking info:
Feb 21 - Accepted at Robinsons Cebu
Feb 22 - Arrived at North Luzon area; forwarded to San Fernando delivery team
Feb 23 - Arrived at San Fernando delivery team
Feb 25 - Ready for delivery; not delivered due to holiday.

This is a 24 hour express delivery service right? What happened?