LBC Express
Reviews and Complaints

Hi. Good day!

I just want to write a complaint about the worst service of LBC Bago City Negros Occ.branch.

I have called their numbers but no one has ever answered. I've been calling almost 20x each number everyday but lines only kept ringing.
0344610390
0347328959

The reason of my call is that my package for COD is still not yet delivered. On your website, the item already arrived on Feb 22, 2019 but it's already Feb 26 but no update from the warehouse yet. It's supposed to be delivered in 2-3 days.

I am 7 month pregnant and still recovering from an abdominal surgery that's why I prefer to have my package delivered to me because I can't travel and my condition requires bed rest.

It's so disappointing that this has not happened just once. I have experienced this 3x already. The first 2 transactions I have waited for 6 days but the packages were not delivered to me, I ended up going to the warehouse and pick-up the items myself. They said my address is not complete. How come, other couriers can reach my address without any hassle, we are a small baranggay, like everyone knows each other, I even have put my mother as c/o person so they can easily ask and locate my address. All my major IDs have the same address.

I checked reviews online and I discovered that they really have poor service. Pls check link below.

I am writing you this email because I want to let you know that this is not good for your business. You might as well forward this to the right department so they can do something about it. I know you are a huge company and maybe you dont care losing one customer. But this is not right. You are not Hari ng Padala but Hari ng Kunsumisyon!

I have paid for delivery but I am not getting what I paid for! Do you expect me to spend more for transpo and time and energy getting to the warehouse and pick up the items?

What are the delivery men doing in Bago branch? Or even the person in charge to supervise? Dont they reinforce it to their subordinates? Please act on this! You are paying incompetent and lazy people in Bago City branch!

I need the package to be delivered today. I hate to expect that they will tag me unknown consignee or address because I receive packages from other couriers on time. Again, our baranggay is so small everyone knows each other.

This is causing me too much stress considering that I am pregnant. I hate to bring this up to your corporate office or DTI. But I will if this is rectified asap! Act on this, please! Call them if possible if you have a direct line to Bago Branch.

Here's my tracking number:
[protected]

https://www.businesslist.ph/company/123980/lbc-hari-ng-padala-bago-city-negros-occidental?amp=1

Thank you.

Super tamad mga raider ninyu dyan sa talisay! Shipment issue lahat ng padala ko. Hindi pa nga nadedeliver refused to receive or payment issue na agad. Nag babayad po ako ng tama sana gawin nyu serbisyu ninyu ng tama, wag kayung mangdaya! Hindi lng ito ang shipment ko na hindi nadeliver. Sana gawan nyu ito ng paraan lbc! Halos lahat nalng ng shipment ko sa cebu pag sa talisay delivery team napupunta hindi na dedeliver

I would like to complain your lousy staff at lbc branch mariveles. I try to send my package last february 24 from mariveles for pick up at lbc citimall mandalagan. Instead of sending to lbc mandalagan they send it to lbc golden fields bacolod city as ive checked on your online tracking. Not only that they very lousy employee. Instead of attending to their customers they spent more time talking personal matters. They act as if they dont like the job. They are most [censored]ing lazy ive seen so far as far lbc branch is concern. You should replace these two female staff on duty that day. It will be a liability to your good company in the long run. Ive been a loyal customer of your company for years now. If you want to ask me about it you can reach me at cp # +[protected]. My name is ricardo torre

Tracking # [protected], After several follow ups, walang nangyayari, di ngmomove yung items, wala din update.. Feb 16 pa shinipped saken yung item, until now wala pa ko narereceive, hindi namen alam kung nasan na yung item.. Yung mga staff ng lbc please pakibgyan pansin ang reklamo namen, Kasi order yun and paid na ng customer namen.. And paid na din namen ang service nyo.. Kaya please pakiayos.. & magupdate po kayo ng tama.

Okay so I ordered from Shopee last Feb 5, 2018. Xpost/LBC is the only courier that the seller has so I have no choice. To get my item quickly I even paid the full 'express' delivery. According to Shopee, I should receive the items within 5-9 days. Since Tanauan Batangas is just a 2-hour drive from Manila (where my parcel is from) I knew that it would only take about a few days for my parcel to arrive... BUT THAT DID NOT HAPPEN.

Checking the online tracking, As soon as my parcel arrived at 'LBC YAKAL' warehouse that's where the [censored]ty events started. For a full week, my parcel did not move an inch. And then for the next 2 weeks, I noticed that my parcel got forwarded to different areas like South Luzon, Then Lipa, then back to Central Luzon? I was puzzled as to why they keep missing my address, so I finally emailed Shopee and inquired about the true whereabouts of my parcel.

And so after 3 days, I got notified by shopee that my parcel got lost along the way. Uggh! So the online tracking is telling me it's in this certain 'area' but then it was in fact, LOST already. (or probably someone from LBC took it?) What I can understand from this, is LBC is probably lying about their online tracking and they input whatever data just to show you that your parcel is still there when the reality is, it already disappeared. And the worst thing is, LBC did not even bother to notify me about what happened. WHAT A [censored]TY SERVICE! And for the one who stole all the lingerie I ordered, I pity you 'coz you can't even buy your own!

On february 19, 2019, a package was delivered to lbs express malabon city square branch, malabon city containing 1 pair of nike sandals, nike polo shirt and 1 pair of adidas rubber shoes, upon payment of the delivery charge the staff informed the sender that it will take 2 days to deliver the package. But on february 22, 2019 or three days had lapsed, no package was shipped to lbc gaisano butuan city branch. When we inquired and traced the package using its tracking number, it was still in lbc hub in pasay city. Worst, when the sender called the lbc malabon city, no one answers the call, and when the sender personally follow-up the package at the said branch, they cannot get a definite answer. So the shipper/sender decided to retrieve the package because we are suspicious that somebody might have been interested on the pacckage contents.

Lbc express please take the necessary action on this and we want to get back our package, claim refund of our payment and if possible, a compensation for your undue delay and discomfort caused to the parties

Good morning. We would like to follow up a package that has not yet been received by our recipient. The reference number for the package is [protected].

This package should be delivered via cash on delivery to the below recipient's details:

Recepient name: del rosario, heide liza
Address: talavera central school, maestrang kikay, talaver, nueva ecija
Contact #: [protected]

Multiple attempts of delivery from your end has occured. The latest one was dated yesterday (february 20) around 6pm. However, it was tagged again as consignee out as it was delivered beyond school hours so the receipient was not present upon the time of delivery.

Please note, that if possible, the package should be delivered within school hours (between 9am to 4pm) and within school days (between monday to friday) so the recipient would be available to receive it as she is working as a teacher on the said school. Lastly, please contact (call or text) the recipient before and during the delivery so she would know that the package is already being delivered. According to the recepient, she did not receive any single notification or message from the delivery personnel when the said attempts failed.

Ps: need your updated contact number so we can contact you regarding this issue. Also please reply to confirm that you have received this email. Thanks!

Hello po. Goodmorning po. I have a huge concern po regarding my friend parcel here in Puerto Princesa, because our item was already arrived here in Puerto Princesa, Palawan last Feb. 15 pa po, and up until now po they hindi pa nila dinideliver yung item ng friend ko, COD po un and they don't even update ahead of time yung mga customers nila. Gimbal po kasi un, malaki laki din po ung item pati yung price, actually pang 7 days na po ngayon. I even go to the branch ang sabi idedeliver na daw pero wala prin, pati ako at friend ko naabala na ng husto, then pagtatawagan po ung LBC Puerto Princesa, wala pang sumasagot agad. Tapos pag ideliver yung item baka sira na, edi kami yung nalugi diba dahil sa ang tagal nyong magdeliver. Please take some actions naman po. Lagi nalang po ganito yung serbisyo nyo sa tao nyo. Sobrang nakakadissapoint na po talaga as in. Prestigo 3 - axis gimbal yung item na hinihintay namin ideliver. Nakakadissapoint na yung paghihintay na ginagawa nyo sa customers nyo, lalo na kailangan na namin ung gimbal for our vlogs. Nauna nyo ng ideliver yung case nyan, ito lang talaga yung matagal. Ni wala man lang text or update yung LBC kung idedeliver na ba today. Hindi na po nakakatuwa talaga.

Tracking# [protected]
Delivery sched po ng passport ko nung feb 18. Kaso hindi dumating or siguro wala ako s bahay nung time na yun. Ngaun ang sabi sa trace and track nyu e ready for claiming at kalayaan delivery team 2. Saan ba yan? Pwd bang sa malapit nlang sa akin. Sa may bahay toro congressional qc branch na lang. Pls replyan nyo po concern ko. Passport po yun

My trackingno. [protected]

Hi im mary ann hermosilla from caticlan malay aklan my frend send me important documents from dern. She send to lbc gil puyat to be deliver/pick up to lbc caticlan. My frend send it last february 19, 2019 we expected the parcel arrive on february 20, 2019 but unfortunately today february 21, 2019 the parcial are not arrive I check to tracking online and here the status. Do something for this I thing you staff did something wrong.

My package has not been delivered to Charmine I. Ronquillo of Mandaue City, Cebu. It's been a week since I entrusted that shipment to your company. Your desk agent can not provide significant update about my complaint. They're saying thay they can't find it at the storage facility. If I receive no update for 2 weeks I will file a lawsuit/formal complaint against your company and I must be compensated for the damages.

The parcel with tracking number 173137564745 was received at One Mercedes Branch Pasig on February 12. Until now Feb 20, the parcel has not been received yet by the recipient.

The LBC Customer Service cannot give me an update since yesterday. I called the customer service at phone number 8585 999 and was able to talk to Jon Baliong. I apprised him of the predicament. I requested that if the parcel will not be delivered today, I want the parcel returned to me. He said they can do it but I have to pay a re-forwarding fee. WHAT?

I want the parcel delivered to the recipient the soonest possible time! This is so frustrating!

Okay so ganito ang nangyari. Thursday feb 7 kami nagplace ng order sa isang online seller and lbc nga ang napag usapang pagpapadalhan. Within 1-3 days daw ang expected days bago arrival nung supplements na inorder namin. Dahil nga busy, monday feb 19 na kami nakadaan sa lbc para iclaim na yung product. Ang kaso, nakakainit ng ulo kasi ang sabi nung isang employee doon eh received na under my name yung package nung friday pa 4:30 pm. Delivered daw sa boarding house na tinutuluyan ko. Ang issue ko lang eh bakit hindi sila nanghingi ng id para masigurado na yung totoong recipient nga ang pinagbibigyan nila. Worth php 6000 din yung product na inorder namin. Pinapupunta ako sa isang mas malayong branch ng lbc para doon ko daw isettle ang issue. Nakakabastos na. Today ko supposedly kailangan itake yung supplements na inorder para di lumala ang condition ko at para makaprevent ng complications. Nakakairita kasi hindi ko alam kung mababalik pa yung package nung pinagbigyan ng nagdeliver. I demand na icompensate yung mga gastos at incurred damages sa part ko as customer. Pinagkatiwalaan ang lbc pero ganyan? Nasa civil code pa man din ng konstitusyon ang mga obligasyon niyo lbc. Di niyo man lang gampanan maiigi. Hindi ito ang first time na nagpabaya ang mga empleyado niyo. Umayos kayo kasi hindi biro ang perwisyong dinulot niyo.

I sent my documents from LBC Cagayan de Oro City on February 13, and the agent told me it will reached to its destination on the 15th. But up until today, the parcel haven't delivered yet to the address that I input. That documents were urgent and must be delivered on time. As an employee we must make sure to bring the vision and mission that the company established so that the goal aim will be hit. I am also a CSR and I know the drill. Please locate Rizza Quintana who released my documents to whatsoever and have it deliver to the address stated. Thank you.

Nakakalungkot isipin na ung delivery ko sa lbc hangar napunta sa halip na sa robinson magnolia. Tama naman iyong binigay ko n address. Pakiaayos naman po serbiayo nyo kasi ngbayad nmn ako ng shipping ipaparating ko to ky raffy tulfo para maayos mga katiwalian nyo
Name of sender. Benh de leon
Location. Glorrietta 3
Items. Yarns
Name of reciever. Rchelle dela cruz
Location where to get the item. Robinsons magnolia hemady street, brgy. Aurora, quezon city
Date shipped. February 14, 2019

Staffs of this branch are somewhat lazy. I sent a document last feb 12 from manila and it arrived the next day in there branch in naval but is not yet delivered to the exact address and its almost a week. If I purchase a product in lazada which must be delivered door to door, they dont deliver it they will just call to pick up the item in there branch which is not right.

Tracking # [protected]

Medicine parcel still not received after several follow ups!

Stocked in lipa delivery team. I'm calling customer care daily to request to expedite the delivery but still undelivered. I demand your office to pay the amount I declared if my consignee will cancel her order.

Customer keeps on follow up on her order because she need to take this medicine.
Your customer care sucks!

Mary grace simagala

January 22 to January 31 nakalagay na delivery time frame ng urban shorts ko. January 28 Arrived at ifugao vizcaya delivery team till now wala pang update kung nasaan na yung utem ko lbc dapat gumawa kayo ng action. Mabuti pa ang ninja van ang bilis ng process, habang ang lbc ay pagong process ang bagal bagal ano na ngayon february na wala pa yung shorts na order ko. Second is yung lenovo s5 phone dumating ang item ko sa ifugao vizcaya delivery team last february 13 and 14 onwards ang expected na delivery pero ewan ko ba bakit ganyan ang process ng lbc ang bagal talaga dati rati ang bilis naman lbc dati nagdedeliver sa akin ngayun ganito na sana naman magawan nyo ng action ito. Kung meron pa ba kaming matatanggap o wala na. Taga Poblacion, Diadi, Nueva Vizcaya po ako sana naman po gawan nyo nang action sesantihin nyo na yung mga tamad nyong delivery boy para mapalitan at bumilis ang process sana meron na bukas yung item ko ..Paki contact na lang po ako sa number na ito [protected] maraming salamat pi and more power..

Lbc delivery was very bad, delivery failed daw eh tangina hindi man lang nagtxt o tumawag ung delivery man. Dumating atat sa bahay kumatok nung walang nagbukas umalis na. Symepre walang tao kasi nagsusundo ng eskwela mrs ko. Ito tracking no nya [protected]. Tanginang lbc na yan. Tagal kong hintay yang delivery, tatawag ka sa customer hotline nila wala namang sumasagot puro recording lang kahit office hours