LDProducts
Reviews and Complaints

5/31/2023

I purchased a printer cartridge from Ld products Three months ago that has had a problem with the chips that were used that Epson with a firmware update shut them off. I thought I would give this company a chance but I think that there has to be some kind of law that has been broken because of the trademark or something like that I hate to say it sounds like a scam but they have proven me right. I would suggest that no one use this company... The customer service I have to say was very disappointing, no care for the customer at all just themselves.

Absolutely terrible customer service.
On purpose or by mistake I was double charged by them. Thank god I check my bank account often, so I noticed it pretty soon.
The most interesting part is that this issue is not the hardest, but it took them 3 weeks to resolve it and 3 more weeks to refund. 6 weeks in total. It's too much.
Several times I called customer service and they only kept apologizing but did absolutely nothing to help with this situation. It's terrible. I consider them the worst among similar companies.

I have been ordering REMANufactured HP901XL black and HP901 color ink cartridges from LD Products since 5/31/11. I had little or no problems with these cartridges until an order placed on 8/12/15. That's when I had to start interacting with LD Products via Live Chat on their website, because of problems printing with their REMAN ink. While they do honor their lifetime guarantee warranty, whereas, they will mail you a postage free envelope to send the defective cartridges back to them, and they will send you replacements; however, it got to the point where I was sending back every cartridge that I had ordered. This is unacceptable.

To be detailed, on 8/12/15, I ordered 2 REMAN HP901XL and 2 REMAN HP901 Color cartridges, and on 12/4/15 for $79.96. On 12/4/15, I returned 1 REMAN HP901XL to LD for replacement.

On 7/14/15 I contacted LD for the 2nd defective H901XL Black Cartridge and sent back this cartridge to LD, as per their warranty. Since at this point I was out of black ink, I had to go to Office Depot and purchase HP901XL black ink cartridge.

On 7/29/16 I ordered 3 REMAN HP901XL black and 2 REMAN HP901 color cartridges from LD for $60.47.

On 12/3/16 an LD REMAN HP901XL cartridge was installed and NO BLACK INK WOULD PRINT. On 12/4/16 I contacted LD requesting replacement of 2 REMAN HP901XL from order [protected]. LD customer service emailed me Troubleshooting Directions; whereas, wetting a paper towel and dabbing the ink side, and then dabbing the ink side on a dry paper towel. This worked and I thanked LD for the suggestion.

On 5/11/17, I had several issues with REMAN HP901XL black and REMAN HP901 color cartridges. Tried the Troubleshooting with wet/dry paper towel dabbing, and THIS DID NOT WORK. By this time, I had gone thru all LD REMAN HP901XL black and REMAN HP901 color cartridges that I had.
Had to go to Office Depot and buy both HP901 color and black ink...very expensive.

After I was able to install the Office Depot HP genuine ink, my problem was resolved.

I decided to contact LD Products via their website Chat Line, just to vent my frustration. I don't believe that LD Products can offer a desireable solution to my frustration, short of, refunding me for every defective ink cartridge I purchased from them, which they will not do. It's COUNTERPRODUCTIVE TO SPEND THE TIME TO ORDER INK CARTRIDGES FROM LD PRODUCTS, WHEN YOU KNOW THAT YOU WILL JUST HAVE TO END UP SENDING THEM BACK FOR REPLACEMENTS. IT IS MY DESIRE TO WARN OTHER CUSTOMERS TO NOT WASTE THEIR TIME AND MONEY IN DEALING WITH LD PRODUCTS, UNLESS THEY ARE PREPARED TO ORDER CARTRIDGES, AND PLAN ON SENDING THEM BACK FOR REPLACEMENTS.

Below is my Online Chat with a representative from LD Products...FYI...

LDProducts
Customer Service

Your message has been received, this is an automated message.
*************
May 11, 1:33 PM PDT

Chat transcript:
Visitor: I am very disgusted with LD Products...I have gone thru many of the color and black HP REMAN cartridges, having problem after problem for all the ink I ordered thru you.
Jose: Hello, my name is Jose. I'll be happy to assist.
Jose: I am sorry to hear you are experiencing a problem with the cartridges
Visitor: It has become such an issue, that I have a documented booklet since ordering since 2011. The problem with the cartridges began on 12/4/15 and has continued thru the last order on record.
Jose: When you try and print, do you receive an error message on the screen, and if so, what does it say?
Jose: * Is the printer attempting to print?
Jose: * Is it a print quality issue such as streaks or does a blank page come through?
Visitor: I have done everything recommended, like dabbing the cartridges with wet towel and dabbing them on dry towel. These REMAN cartridges are not worth the trouble...and...I had to go to Office Depot today and spend $52 on a HP 901 black and HP901 color...which is a horrible pricel
Visitor: I have spent entirely too much time fooling with this REMAN cartridges, and have decided to NOT order from you again, and may be making a review and notating this problem, so that future customers are not wasting their time with your REMAN cartridges.
Visitor: If you can review your file on the amount of times I have returned cartridges to you and you have sent me replacements, you will see the problem.
Visitor: Once I put the HP 901 color cartridge in my printer today...no more issues.
Jose: I'm so sorry for trouble - we can have it replace since our cartridges are covered up to lifetime warranty
Jose: sorry to hear if you've got a bad cartridges
Jose: can I get the order# and your complete name please?
Jose: and the number of cartridges that are affected and colors?
Visitor: My name is ***** **********...
Visitor: ************************************
Visitor: These cartridges have a problem since my first return on 12/4/15, and since them the problems have continued...If you check your details on my orders and Replacements sent, you will see that it is a sad state of affairs for LD products.
Jose: checking..
Jose: can I have number of cartridges that are affected and colors?
Jose: it is 1 HP901 Color and 1-HP 901XL Black
Visitor: All cartridges that I have ordered from 12/4/15 have been problematic...These include 3 orders:
Visitor: [protected], [protected], [protected]
Visitor: Do you see NON Reman HP 901 color and black cartridges?
Visitor: Do you Sell NON Reman HP 901 color and black cartridges?
Jose: how many cartridges are affected so we can proceed on replacing those?
Jose: I can see the Remanufactured through each and every order and reshipment made
Jose: for this - we just need to know how how many cartridges are affected so we can proceed on replacing those?
Visitor: Can't you look at the above 3 orders I have listed and see the cartridges that were contained in those orders?
Jose: [protected], [protected] -= are replacements
Jose: [protected] = is the order made July 2016
Jose: how many Black and colors are giving you the issue?
Visitor: let me look thru my doc...one moment
Jose: ok
Jose: can you just tell me how many Black and colors of HP 901 are in need of replacing?
Jose: that would easiest way for both of us?
Jose: instead of assuming
Jose: please advise
Visitor: On a quick glimpse...it looks like 5 of the HP901XLs and 2 of the HP901 color cartridges have had problems.
Jose: ok you mean you have a total of 5 HP901XL Black on your possession that is printing all bad? and 2 HP901 Colors too? total of 7 cartridges sitting on your desk?
Visitor: That is the number of cartridges that have given me issues...and have been thrown away...since...I had to go to Office Depot today to buy new ones.
Jose: sorry to hear if all cartridges are bad
Jose: we can have it replaced again since we have warranty for the cartridges ( lifetime)
Jose: however, we can only replace what can be return to us
Jose: for this - I can give you a 15% off on your next purchase exclude OEM's
Jose: I will put that on my note today in your account
Jose: I'm so sorry for what happenewd
Jose: *happened
Visitor: I will not be dealing with LD Products in the future and plan to write a bad review. Since I have been fighting with 7 cartridges since 2015 to try to get them to work, and have been returneing everyone that I order...WHAT IS THE POINT?
Jose: That's why we cover our cartridges (non OEM) for lifetime warranty - if in case of bad items - we can replace right away without any cost or refund you back
Visitor: I would like for you to email a copy of this chat session to me so that I can paste in in my complaint to LD Products...my email address is [protected]@yahoo.com
Jose: sorry to hear about you've gone with our cartridges - you may please copy and paste this chat conversation for your convenience
Jose: or you can do a print screen instead
Jose: are you still there?
Visitor: YOU NEED TO BE AWARE, THAT IF A CUSTOMER ORDERS A CARTRIDGE AND HAS TO RETURN EVERY CARTRIDGE THAT THEY ORDER, THIS PROCESS IS USELESS, AS WELL AS LD PRODUCTS SELLING THESE CARTRIDGES. IT IS NOT FAIR TO CUSTOMERS...
Jose: I'm so sorry again, but we cover all shipping cost for free replacements including the return envelope for your return items which others didn't provided
Visitor: GOOD BYE
Jose: Again, I'm sorry for all of these inconveniences, I can only give you a 15% off
Jose: on your next purchase

Customer Service
LD Products
[protected]
3700 Cover St, Long Beach, CA 90808

Do not order anything from LDProducts, this company is terrible! My husband ordered several replacement cartridges and none of them worked! These cartridges were useless! We immediately contacted customer service and they said that they don't do refunds and offered us a store credit! Can you imagine this? We can't even get our money back and they actually don't give us any options! Avoid them at all costs!

Purchased 4inkjets.com through Ebates.com a reputable site that gives you a % back when you buy through it's stores. I have never had a problem such as this. I asked twice how to refund since I bought the wrong size ink for my printer. Mailed back the ink and was told it would take 10-15 days to process a refund. I am ok with that part, but when I emailed them to see it was delivered back to them they said they rec'd it and would take the time to refund. Today is day 15 and still no refund to my paypal account. Ink is not cheap. I waiting for $85 back to Paypal. I am so glad I added delivery confirmation to my return shipment. Don't buy from them not reliable.

I ordered 7 laser toner refills from LD Products 3 months ago. I have ordered from this company several times. They sent me a different product completely. I asked for a replacement immediately because I am a small business and need to print labels on a daily basis. I have a Dell printer and the toner is not available locally. When they sent the wrong product with the correct invoice, I asked the customer service rep to send a replacement ASAP. I was informed that this happened all the time and the best that she could do was send the replacement out by regular post. This company was not set up to send through a courier such as UPS. I found out later that this was a lie and that they send through UPS all the time. I am paying the shipping costs so this is not a question of saving money. I receive product all the time by UPS. I discussed the matter with the Senior VP of the company through email and He assured me that if I would give them another chance that he would ship the same day. In fact he shipped 5 days later. It is 3 months later and I have still not received the product. They have my money but I cannot print labels for my business. They have effectively shut me down. I gave up with these people and ordered through someone else yesterday. I received the shipment today and I am back up and running. The shipping cost me $10. LD products are not a consumer oriented company. It may be cheap but there are several other companies with the same pricing that will take better care of you. These are just greedy people with no concept of costumer service. It cost me over $1000 to deal with them and I still do not have the product ordered or the refund.

LDPRODUCTS.com is a SCAM, they are using a website of their own www.ink-printer-cartridge.com to give you raving reviews on their own ink cartridge companies/websites which are www.4inkjets.com, www.123inkjets.com, www.clickinks.com, www.inksmile.com, and www.inkgrabber.com If you look at each of these websites like I did, you will see they are the same company. How can any legitimate company try to fool you in reviewing their own websites? LDPRODUCTS.com and their other websites are a SCAM!