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Good day.
My name is Thembi Dlamini, on the 4th of October 2023 I had the worst shopping experience in my entire life. I went to Legit store in Cosmo Mall at about 9 am this morning and nothing could prepare me for the horrific treatment.
I was looking for a white shirt and I saw one while I was walking across the mall at legit store, I entered the store and picked the size and as I was to walk to the fitting room the cashier told me I was not allowed to fit a white shirt as I will make it dirty, I was shocked to hear such and while I was contemplating what she was saying then one other lady who said she was a manager of the store approached me caring a green shirt that looked nothing like the one I wanted and said I must rather fit the green one.
I asked both of these ladies if this was a new policy since I never heard of it, which they said its always been like that. However when I read the policy at the counter (attached) it did not have such.
I asked the manager for her name of which she refused to give me and also refused to provide me with Legit customer service contact details and told me to use google to search for such information.
These ladies are definitely not trained to work with people, they are disrespectful and implement their own policies because they believe they work in the township complex and that they can treat fellow black people with so much disrespect. I will never enter your store again thanks to the people you hire.
Kind regards,
Thembi Dlamini
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