CB Computer Hardware Lenovo bait and switch

Lenovo review: bait and switch 5

DontOrderLenovo of Bonita Springs, US

Dec 30, 2009 6:11 am EST

Resolved

Featured review

Lenovo is the Chinese company that has taken over IBM's line of desktops and the legendary ThinkPad notebooks. Their customer service center is located in India.

I've ordered and paid for a ThinkPad T500 with Intel® Core™ 2 Duo processor T9600 ( 2.80GHz 1066MHz 6MB )and 320GB 7200.
Instead I received Intel® Core™ 2 Duo Processor P8600 ( 2.40GHz 1066MHz 3MB ) and 250GB 5400.

The order confirmation didn't include the laptop specifications, the only thing it included was this line:
SYS.2242A1 CONFIGURED SYSTEM and the price I paid for it. Therefore there was no proof that I could use that I ordered the original laptop specifications.

When I called the customer service to complaint and to return the laptop and they told me that they will be charging me 15% restocking fee.

The way the order system works I wouldn't be surprise if Lenovo is doing this on purpose and some customer might not realize that they are receiving a lower specs laptop as the specs are never mentioned anywhere except before you add it to the cart. The specs did not show in the cart itself.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Helpful? 0 0

5 comments

Add a comment

lotuslotus

KINGSTON, US

3 comments

lotuslotus of KINGSTON, US

Dec 30, 2009 5:58 pm EST

SAME THING HAPPENED TO ME!

lotuslotus

KINGSTON, US

3 comments

lotuslotus of KINGSTON, US

Jan 08, 2010 9:52 am EST

http://img8.imageshack.us/img8/25...rdered.png
http://img130.imageshack.us/img13...dered2.png
Those are the screenshots to prove their mistake if you want to return yours.
Good luck!

lotuslotus

KINGSTON, US

3 comments

lotuslotus of KINGSTON, US

Jan 08, 2010 9:53 am EST

http://img8.imageshack.us/img8/2571/laptopordered.png
http://img130.imageshack.us/img130/297/laptopordered2.png

Wrong one

Durham, US

1 comments

Wrong one of Durham, US

Jan 03, 2011 9:50 pm EST

Same thing also happened to me..
Today, I received wrong one which is chiefer Model than I ordered. I ordered the laptop with Pentium T4500, 4G Ram, 250G HDD. But I received Celleron900, 2G ram, 160G HDD.
I contacted Lenovo guy.. However, they keep saying that the laptop is I ordered..
I feel this is not mistake.. they are intentionally doing this kind of D job.

swaldor

1 comments

swaldor of US

Dec 12, 2017 7:58 am EST

I know this post is old, but they did the same thing to me. I purchased Office 2013 and they loaded 2010 and sent the disc for 2003. Now their junk computer is not working right and I have to buy another office product when I purchase a computer. They are not to be trusted. I called them on it back in 2013 when I purchased the laptop and got the "oh, the versions have not changed, there is noting new about Office from 2003 to 2013". Bunch of liars. You can't trust the Chinese. I'll NEVER do business with them again. They have refused to send me the software I purchased. I thought this was against the law?

Lenovo - rip off company 43

Resolved

Lenovo - Huge shipping delays! 31

Lenovo - lenovo mobile service centre change my mobile 7

Lenovo - free replacement or coverage of hinge replacement of my think pad lenovo laptop under warranty 3

Resolved

Lenovo - cheating customers 2

Lenovo - smart phones

Lenovo - on-site service delayed for more than a week now due to part availability

Lenovo - Lenovo's Customer Service: A Nightmare of Incompetence and Dishonesty

Lenovo - Trusting Google for Laptop Brands? Our Experience with Lenovo, Samsung, Toshiba, and Dell HP

Lenovo - Lenovo's Deceptive Warranty Policy: A Disappointing Customer Service Experience

View all Lenovo reviews and complaints

Lenovo Contacts

Lenovo phone numbers

8800 301 7407
8800 301 7407

Click up if you have successfully reached Lenovo by calling 8800 301 7407 phone number 5 5 users reported that they have successfully reached Lenovo by calling 8800 301 7407 phone number Click down if you have unsuccessfully reached Lenovo by calling 8800 301 7407 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 8800 301 7407 phone number

50%
Confidence score

Russia

+1 (800) 419-6686
+1 (800) 419-6686

Click up if you have successfully reached Lenovo by calling +1 (800) 419-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 419-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 419-6686 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 419-6686 phone number

India

1800 818 478
1800 818 478

Click up if you have successfully reached Lenovo by calling 1800 818 478 phone number 2 2 users reported that they have successfully reached Lenovo by calling 1800 818 478 phone number Click down if you have unsuccessfully reached Lenovo by calling 1800 818 478 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 1800 818 478 phone number

100%
Confidence score

Malaysia

1800 1110 2266
1800 1110 2266

Click up if you have successfully reached Lenovo by calling 1800 1110 2266 phone number 2 2 users reported that they have successfully reached Lenovo by calling 1800 1110 2266 phone number Click down if you have unsuccessfully reached Lenovo by calling 1800 1110 2266 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling 1800 1110 2266 phone number

100%
Confidence score

Philippines

+1 (800) 601-1481
+1 (800) 601-1481

Click up if you have successfully reached Lenovo by calling +1 (800) 601-1481 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 601-1481 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 601-1481 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 601-1481 phone number

Singapore

+1 (800) 353-6686
+1 (800) 353-6686

Click up if you have successfully reached Lenovo by calling +1 (800) 353-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (800) 353-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (800) 353-6686 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (800) 353-6686 phone number

Mexico

+852 25 163 938
+852 25 163 938

Click up if you have successfully reached Lenovo by calling +852 25 163 938 phone number 1 1 users reported that they have successfully reached Lenovo by calling +852 25 163 938 phone number Click down if you have unsuccessfully reached Lenovo by calling +852 25 163 938 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +852 25 163 938 phone number

100%
Confidence score

Hong Kong

+1 (855) 253-6686
+1 (855) 253-6686

Click up if you have successfully reached Lenovo by calling +1 (855) 253-6686 phone number 0 0 users reported that they have successfully reached Lenovo by calling +1 (855) 253-6686 phone number Click down if you have unsuccessfully reached Lenovo by calling +1 (855) 253-6686 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +1 (855) 253-6686 phone number

USA & Canada

+44 125 674 1677
+44 125 674 1677

Click up if you have successfully reached Lenovo by calling +44 125 674 1677 phone number 3 3 users reported that they have successfully reached Lenovo by calling +44 125 674 1677 phone number Click down if you have unsuccessfully reached Lenovo by calling +44 125 674 1677 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +44 125 674 1677 phone number

100%
Confidence score

United Kingdom

+353 15 628 320
+353 15 628 320

Click up if you have successfully reached Lenovo by calling +353 15 628 320 phone number 1 1 users reported that they have successfully reached Lenovo by calling +353 15 628 320 phone number Click down if you have unsuccessfully reached Lenovo by calling +353 15 628 320 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +353 15 628 320 phone number

100%
Confidence score

Ireland

+61 130 055 7073
+61 130 055 7073

Click up if you have successfully reached Lenovo by calling +61 130 055 7073 phone number 1 1 users reported that they have successfully reached Lenovo by calling +61 130 055 7073 phone number Click down if you have unsuccessfully reached Lenovo by calling +61 130 055 7073 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +61 130 055 7073 phone number

100%
Confidence score

Australia

+84 800 446 833
+84 800 446 833

Click up if you have successfully reached Lenovo by calling +84 800 446 833 phone number 1 1 users reported that they have successfully reached Lenovo by calling +84 800 446 833 phone number Click down if you have unsuccessfully reached Lenovo by calling +84 800 446 833 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +84 800 446 833 phone number

100%
Confidence score

New Zealand

+43 150 603 7201
+43 150 603 7201

Click up if you have successfully reached Lenovo by calling +43 150 603 7201 phone number 1 1 users reported that they have successfully reached Lenovo by calling +43 150 603 7201 phone number Click down if you have unsuccessfully reached Lenovo by calling +43 150 603 7201 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +43 150 603 7201 phone number

100%
Confidence score

Austria

+32 22 009 790
+32 22 009 790

Click up if you have successfully reached Lenovo by calling +32 22 009 790 phone number 1 1 users reported that they have successfully reached Lenovo by calling +32 22 009 790 phone number Click down if you have unsuccessfully reached Lenovo by calling +32 22 009 790 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +32 22 009 790 phone number

100%
Confidence score

Belgium

+45 36 140 697
+45 36 140 697

Click up if you have successfully reached Lenovo by calling +45 36 140 697 phone number 1 1 users reported that they have successfully reached Lenovo by calling +45 36 140 697 phone number Click down if you have unsuccessfully reached Lenovo by calling +45 36 140 697 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +45 36 140 697 phone number

100%
Confidence score

Denmark

+358 942 452 988
+358 942 452 988

Click up if you have successfully reached Lenovo by calling +358 942 452 988 phone number 1 1 users reported that they have successfully reached Lenovo by calling +358 942 452 988 phone number Click down if you have unsuccessfully reached Lenovo by calling +358 942 452 988 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +358 942 452 988 phone number

100%
Confidence score

Finland

+33 155 703 981
+33 155 703 981

Click up if you have successfully reached Lenovo by calling +33 155 703 981 phone number 1 1 users reported that they have successfully reached Lenovo by calling +33 155 703 981 phone number Click down if you have unsuccessfully reached Lenovo by calling +33 155 703 981 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +33 155 703 981 phone number

100%
Confidence score

France

+49 711 6569 0807
+49 711 6569 0807

Click up if you have successfully reached Lenovo by calling +49 711 6569 0807 phone number 1 1 users reported that they have successfully reached Lenovo by calling +49 711 6569 0807 phone number Click down if you have unsuccessfully reached Lenovo by calling +49 711 6569 0807 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +49 711 6569 0807 phone number

100%
Confidence score

Germany

+39 221 080 677
+39 221 080 677

Click up if you have successfully reached Lenovo by calling +39 221 080 677 phone number 1 1 users reported that they have successfully reached Lenovo by calling +39 221 080 677 phone number Click down if you have unsuccessfully reached Lenovo by calling +39 221 080 677 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +39 221 080 677 phone number

100%
Confidence score

Italy

+31 207 003 980
+31 207 003 980

Click up if you have successfully reached Lenovo by calling +31 207 003 980 phone number 1 1 users reported that they have successfully reached Lenovo by calling +31 207 003 980 phone number Click down if you have unsuccessfully reached Lenovo by calling +31 207 003 980 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +31 207 003 980 phone number

100%
Confidence score

Netherlands

+47 80 024 617
+47 80 024 617

Click up if you have successfully reached Lenovo by calling +47 80 024 617 phone number 1 1 users reported that they have successfully reached Lenovo by calling +47 80 024 617 phone number Click down if you have unsuccessfully reached Lenovo by calling +47 80 024 617 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +47 80 024 617 phone number

100%
Confidence score

Norway

+351 211 227 833
+351 211 227 833

Click up if you have successfully reached Lenovo by calling +351 211 227 833 phone number 1 1 users reported that they have successfully reached Lenovo by calling +351 211 227 833 phone number Click down if you have unsuccessfully reached Lenovo by calling +351 211 227 833 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +351 211 227 833 phone number

100%
Confidence score

Portugal

+34 932 275 810
+34 932 275 810

Click up if you have successfully reached Lenovo by calling +34 932 275 810 phone number 1 1 users reported that they have successfully reached Lenovo by calling +34 932 275 810 phone number Click down if you have unsuccessfully reached Lenovo by calling +34 932 275 810 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +34 932 275 810 phone number

100%
Confidence score

Spain

+46 851 161 018
+46 851 161 018

Click up if you have successfully reached Lenovo by calling +46 851 161 018 phone number 2 2 users reported that they have successfully reached Lenovo by calling +46 851 161 018 phone number Click down if you have unsuccessfully reached Lenovo by calling +46 851 161 018 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +46 851 161 018 phone number

100%
Confidence score

Sweden

+41 445 291 040
+41 445 291 040

Click up if you have successfully reached Lenovo by calling +41 445 291 040 phone number 1 1 users reported that they have successfully reached Lenovo by calling +41 445 291 040 phone number Click down if you have unsuccessfully reached Lenovo by calling +41 445 291 040 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +41 445 291 040 phone number

100%
Confidence score

Switzerland

+90 212 912 0134
+90 212 912 0134

Click up if you have successfully reached Lenovo by calling +90 212 912 0134 phone number 2 2 users reported that they have successfully reached Lenovo by calling +90 212 912 0134 phone number Click down if you have unsuccessfully reached Lenovo by calling +90 212 912 0134 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +90 212 912 0134 phone number

33%
Confidence score

Turkey

+86 400 088 8222
+86 400 088 8222

Click up if you have successfully reached Lenovo by calling +86 400 088 8222 phone number 1 1 users reported that they have successfully reached Lenovo by calling +86 400 088 8222 phone number Click down if you have unsuccessfully reached Lenovo by calling +86 400 088 8222 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +86 400 088 8222 phone number

100%
Confidence score

China

+62 213 002 1000
+62 213 002 1000

Click up if you have successfully reached Lenovo by calling +62 213 002 1000 phone number 1 1 users reported that they have successfully reached Lenovo by calling +62 213 002 1000 phone number Click down if you have unsuccessfully reached Lenovo by calling +62 213 002 1000 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +62 213 002 1000 phone number

100%
Confidence score

Indonesia

+81 120 804 545
+81 120 804 545

Click up if you have successfully reached Lenovo by calling +81 120 804 545 phone number 1 1 users reported that they have successfully reached Lenovo by calling +81 120 804 545 phone number Click down if you have unsuccessfully reached Lenovo by calling +81 120 804 545 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +81 120 804 545 phone number

100%
Confidence score

Japan

+966 114 649 300
+966 114 649 300

Click up if you have successfully reached Lenovo by calling +966 114 649 300 phone number 1 1 users reported that they have successfully reached Lenovo by calling +966 114 649 300 phone number Click down if you have unsuccessfully reached Lenovo by calling +966 114 649 300 phone number 1 1 users reported that they have UNsuccessfully reached Lenovo by calling +966 114 649 300 phone number

Saudi Arabia

+27 115 147 500
+27 115 147 500

Click up if you have successfully reached Lenovo by calling +27 115 147 500 phone number 1 1 users reported that they have successfully reached Lenovo by calling +27 115 147 500 phone number Click down if you have unsuccessfully reached Lenovo by calling +27 115 147 500 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +27 115 147 500 phone number

100%
Confidence score

South Africa

+82 262 880 077
+82 262 880 077

Click up if you have successfully reached Lenovo by calling +82 262 880 077 phone number 1 1 users reported that they have successfully reached Lenovo by calling +82 262 880 077 phone number Click down if you have unsuccessfully reached Lenovo by calling +82 262 880 077 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +82 262 880 077 phone number

100%
Confidence score

South Korea

+886 800 000 702
+886 800 000 702

Click up if you have successfully reached Lenovo by calling +886 800 000 702 phone number 1 1 users reported that they have successfully reached Lenovo by calling +886 800 000 702 phone number Click down if you have unsuccessfully reached Lenovo by calling +886 800 000 702 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +886 800 000 702 phone number

100%
Confidence score

Taiwan

+66 21 040 792
+66 21 040 792

Click up if you have successfully reached Lenovo by calling +66 21 040 792 phone number 1 1 users reported that they have successfully reached Lenovo by calling +66 21 040 792 phone number Click down if you have unsuccessfully reached Lenovo by calling +66 21 040 792 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +66 21 040 792 phone number

100%
Confidence score

Thailand

+971 44 294 300
+971 44 294 300

Click up if you have successfully reached Lenovo by calling +971 44 294 300 phone number 2 2 users reported that they have successfully reached Lenovo by calling +971 44 294 300 phone number Click down if you have unsuccessfully reached Lenovo by calling +971 44 294 300 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +971 44 294 300 phone number

100%
Confidence score

UAE

+84 244 458 3374
+84 244 458 3374

Click up if you have successfully reached Lenovo by calling +84 244 458 3374 phone number 1 1 users reported that they have successfully reached Lenovo by calling +84 244 458 3374 phone number Click down if you have unsuccessfully reached Lenovo by calling +84 244 458 3374 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +84 244 458 3374 phone number

100%
Confidence score

Vietnam

+54 800 666 0011
+54 800 666 0011

Click up if you have successfully reached Lenovo by calling +54 800 666 0011 phone number 1 1 users reported that they have successfully reached Lenovo by calling +54 800 666 0011 phone number Click down if you have unsuccessfully reached Lenovo by calling +54 800 666 0011 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +54 800 666 0011 phone number

100%
Confidence score

Argentina

+55 800 536 6861
+55 800 536 6861

Click up if you have successfully reached Lenovo by calling +55 800 536 6861 phone number 1 1 users reported that they have successfully reached Lenovo by calling +55 800 536 6861 phone number Click down if you have unsuccessfully reached Lenovo by calling +55 800 536 6861 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +55 800 536 6861 phone number

100%
Confidence score

Brazil

+56 232 103 145
+56 232 103 145

Click up if you have successfully reached Lenovo by calling +56 232 103 145 phone number 1 1 users reported that they have successfully reached Lenovo by calling +56 232 103 145 phone number Click down if you have unsuccessfully reached Lenovo by calling +56 232 103 145 phone number 0 0 users reported that they have UNsuccessfully reached Lenovo by calling +56 232 103 145 phone number

100%
Confidence score

Chile

More phone numbers

Lenovo emails

customercare@lenovo.com

100%
Confidence score: 100%

Support

Lenovo address

23/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

Lenovo social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 28, 2024