CB Computer Hardware Lenovo bait and switch

Lenovo review: bait and switch 5

DontOrderLenovo of Bonita Springs, US

Dec 30, 2009 6:11 am EST

Resolved

Featured review

Lenovo is the Chinese company that has taken over IBM's line of desktops and the legendary ThinkPad notebooks. Their customer service center is located in India.

I've ordered and paid for a ThinkPad T500 with Intel® Core™ 2 Duo processor T9600 ( 2.80GHz 1066MHz 6MB )and 320GB 7200.
Instead I received Intel® Core™ 2 Duo Processor P8600 ( 2.40GHz 1066MHz 3MB ) and 250GB 5400.

The order confirmation didn't include the laptop specifications, the only thing it included was this line:
SYS.2242A1 CONFIGURED SYSTEM and the price I paid for it. Therefore there was no proof that I could use that I ordered the original laptop specifications.

When I called the customer service to complaint and to return the laptop and they told me that they will be charging me 15% restocking fee.

The way the order system works I wouldn't be surprise if Lenovo is doing this on purpose and some customer might not realize that they are receiving a lower specs laptop as the specs are never mentioned anywhere except before you add it to the cart. The specs did not show in the cart itself.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

5 comments

Add a comment

lotuslotus

KINGSTON, US

3 comments

lotuslotus of KINGSTON, US

Dec 30, 2009 5:58 pm EST

SAME THING HAPPENED TO ME!

lotuslotus

KINGSTON, US

3 comments

lotuslotus of KINGSTON, US

Jan 08, 2010 9:52 am EST

http://img8.imageshack.us/img8/25...rdered.png
http://img130.imageshack.us/img13...dered2.png
Those are the screenshots to prove their mistake if you want to return yours.
Good luck!

lotuslotus

KINGSTON, US

3 comments

lotuslotus of KINGSTON, US

Jan 08, 2010 9:53 am EST

http://img8.imageshack.us/img8/2571/laptopordered.png
http://img130.imageshack.us/img130/297/laptopordered2.png

Wrong one

Durham, US

1 comments

Wrong one of Durham, US

Jan 03, 2011 9:50 pm EST

Same thing also happened to me..
Today, I received wrong one which is chiefer Model than I ordered. I ordered the laptop with Pentium T4500, 4G Ram, 250G HDD. But I received Celleron900, 2G ram, 160G HDD.
I contacted Lenovo guy.. However, they keep saying that the laptop is I ordered..
I feel this is not mistake.. they are intentionally doing this kind of D job.

swaldor

1 comments

swaldor of US

Dec 12, 2017 7:58 am EST

I know this post is old, but they did the same thing to me. I purchased Office 2013 and they loaded 2010 and sent the disc for 2003. Now their junk computer is not working right and I have to buy another office product when I purchase a computer. They are not to be trusted. I called them on it back in 2013 when I purchased the laptop and got the "oh, the versions have not changed, there is noting new about Office from 2003 to 2013". Bunch of liars. You can't trust the Chinese. I'll NEVER do business with them again. They have refused to send me the software I purchased. I thought this was against the law?

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Chile

More phone numbers

Lenovo emails

customercare@lenovo.com

100%
Confidence score: 100%

Support

Lenovo address

23/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

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