CB Computer Hardware Lenovo Urgent: request for assistance - persistent issues with lenovo laptop

Lenovo review: Urgent: request for assistance - persistent issues with lenovo laptop

Tasnim87 of Gaithersburg, US

Sep 13, 2023 3:36 pm EDT

Verified customer

Featured review

I hope this email finds you well. I am writing to seek your assistance and guidance regarding a significant issue I've been facing with a recent laptop purchase from Lenovo.

I placed an order for a Lenovo laptop on August 8th, 2023, with high expectations, given Lenovo's reputation for delivering reliable and high-quality devices. However, it has now been 36 days since the purchase date, and I continue to encounter a series of critical problems with the laptop.

The laptop issues I've experienced include:

**Inconsistent and Contradictory Information:** In my attempts to resolve these issues, I reached out to Lenovo's customer service and technical support teams. Regrettably, I have received inconsistent and conflicting information from numerous representatives. This led to a frustrating and unproductive two-hour phone call with over seven different Lenovo staff members. While customer service has expressed a willingness to issue a refund, the technical team, who initially advised contacting customer service, has not yet sent the essential email confirming that the issues cannot be resolved.

**Refund Window Issue:** Furthermore, I recently received communication from Lenovo stating that my laptop falls just two days outside the standard refund window. While I acknowledge the importance of adhering to policies and deadlines, I believe it is essential to recognize the unique circumstances surrounding my laptop purchase. These critical issues have disrupted my life significantly and were reported promptly.

Given the persistent nature of these issues and the fact that they were reported promptly, I kindly request your assistance in addressing this matter. It has been 36 days since the purchase, and the laptop's performance remains far from satisfactory. I believe it is only fair and just that I receive the necessary support and a full refund for a product that has proven to be fundamentally flawed from the outset.

I value Lenovo's products and the reputation they uphold for quality and reliability. However, this experience has left me in a situation where I am worse off due to a substandard laptop, causing disruption in both my personal and professional life.

I am hopeful that, with your intervention and expertise, we can find a resolution that ensures fairness and customer satisfaction.

I look forward to your prompt response and guidance on how to proceed. Please feel free to reach out to me at [protected]@gmail.com if you require any further details or clarification.

Thank you for your assistance in addressing this urgent matter.

Sincerely,

Abdulshakur Abdullah

[protected]

Desired outcome: Full refund

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Lenovo Contacts

Lenovo phone numbers

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USA & Canada

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Confidence score

Chile

More phone numbers

Lenovo emails

customercare@lenovo.com

100%
Confidence score: 100%

Support

Lenovo address

23/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong

Lenovo social media
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Nov 18, 2024