Menu
For Business Write a review File a complaint
Letgo Customer Service Phone, Email, Contacts

Letgo
Reviews and Complaints

letgo.com

Learn how the rating is calculated

4.3 19 Reviews 1143 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Letgo Complaints 1143

ComplaintsBoard
R
10:50 pm EDT

Letgo found seller with counterfeit items

I contacted a seller called "flight flame" selling various high end brand belts such as Gucci, Louis Vuitton, Fendi, etc. I contacted this seller asking him if his "Louis Vuitton Supreme Belt" was still available. This is a $2, 000 belt and he had it up for negotiable. He offered $65 and when I asked if it was authentic, he blocked me. After immediately blocking me after asking authenticity is really sketchy. No one in their right mind would sell a $2k item for $65 unless it's fake

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
J
7:10 pm EDT

Letgo air rifle

I have had an air soft rifle posted on here for almost a year but. Then I just added a few more pictures and yous guys delete my post but yet there are hundreds other people selling the same exact thing and there don't get deleted I am very in happy and mad I will be rating the app a 0 and telling all of my friends and family to not use this app 😡

Read full review of Letgo
Hide full review
ComplaintsBoard
T
2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone 7 plus from seller rose mccann

Hi on 4th of October I paid £140 to rose McCann on your site through bank transfer as she says no paypal account I have not received the phone I contacted her many times as it's a present for my grandson as Iam not working due to health problems I cannot buy another phone I do belive now some thing definitely not right please can you look in to this as something very wrong as I said I'm not working and can't pay for another phone

Read full review of Letgo and 1 comment
Update by Tracey Rendell
Nov 04, 2017 3:43 am EDT

Good morning I still not received this item iphone 7 plus from rose McCann she said she repost her husband phone 3 days ago but still not got 1st phone I cannot buy another phone it was a present for my grandson as Iam not working and don't have any money she said she sent a second phone which should have arrived by now and no such luck can you look in to this thank you

Update by Tracey Rendell
Oct 26, 2017 2:52 pm EDT

On 4th of October I paid for iphone 7plus which needed new screen I paid £140 from rose McCann on your site through bank transfer as she says no paypal account I have not yet received this item my addresz 31a Otley road custom house london E16 3JT can you look in to this kind regards Tracey

Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Oct 26, 2017 4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You should contact LetGo directly. Unfortunately this sounds like a common internet scam and you may be out of the money completely.

ComplaintsBoard
K
1:52 pm EDT

Letgo white house collectors ornaments

I'm not complaining but I couldn't find any other way to contact you. I have a set of christmas ornaments. There are 18. I also have 5 that are duplicates. So I posted the 18 in one post because they are in order from [protected]. Then I wanted to post the other 5 as a separate set. It keeps flagging it as a duplicate. I have tried everything to get around this and I have no idea how to get ahold of you all. Please help me cause I want to sell these others also. Thank you. I love your app. It has helped me to make so much money.

Read full review of Letgo
Hide full review
ComplaintsBoard
J
11:37 pm EDT

Letgo user mandycandy

Mandy is selling my stuff from my house she is my x and it's a civil matter I'm dealing with in court please ban her acct so she doesn't sell any more of my stuff I can't protect it I'm not home we are deakig with a custody battle and I'm not able to go to my house right now due to court ordered stuff getting resolved on the 26th so please ban her acct she will have my house empty if you don't ty

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
S
11:47 am EDT

Letgo iphone 6 charging case

This guy name ricardo lara kept harrashing me. I sell my iphone 6 charging case for $60 which is reasonable. He asked me if it's negotiable and I politely said 'no' then he said '[censor] you' to me. And wrote me 1 star review with all of this [censor] junk that I never did to him. It was a few months ago, then yesterday he updated his review again saying more [censor] stuff. I don't know what's the problem with him. Please if you would just delete his review from my account cause I have prove.

Read full review of Letgo
View 0 more photos
Hide full review
ComplaintsBoard
M
9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo bad review

I sold a computer with all information given to buyer and even told him it had not been used in over a year. Buyer then waits over a month to write a 1 star review that the product was not as advertised. This user has multiple other ratings that state he did the same to other users. I reported this over a month ago and nothing has been done, where is your customer service department? Now my rating is terrible because of your companies laziness.

Read full review of Letgo
Hide full review
ComplaintsBoard
W
10:14 pm EDT

Letgo cannot reply to inquiries when it brings up email page

I have had two people interested in my item. They are both emailing me. When I hit reply, the red oval with the word reply in it, it is supposed to bring up my email to reply. It brings up a web page that is blank and not my email page. These are two different people. What is going wrong? How can I fix it?
If I hit reply, like reply at the top of the email sent, it says sending, but then in my sent emails, it says it is not sent, nor can it be. What is going wrong? How can I fix it?

Thank you kindly.

Read full review of Letgo
Hide full review
ComplaintsBoard
M
6:17 pm EDT

Letgo eddie bauer sweater

I had been in " chats"'with the owner. She continued to harass me all day to make a decision. I told her I was thinking about it. She told me I had " 20-30" minutes. She seemed desperate. I agreed to buy it. She demanded that I meet her . I told her I couldn't pick up
Until tomorrow. She responded AWFUL. Said some really ugly things and blocked me. I don't think these type of individuals represent what Let Go is about. She told me this is how she makes a living and called me some really ugly names. This makes me want to withdraw my account.

Read full review of Letgo
Hide full review
ComplaintsBoard
J
12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo theft

I posted a dirtbike for sale and met up with the person and he rode off with my bike, he is currently trying to sell my bike and he is verified through Facebook and I want to figure out the account on Facebook that he is verified through so I can identify him. Can you please help? I have a police report in and it would help greatly to find this guy to stop him from robbing others and do me to get my dirtbike back.

Read full review of Letgo
Hide full review
ComplaintsBoard
C
4:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo xbox one

someone has taken my picture from my Facebook account and is using it to sale on letgo. I found out by putting my xbox up on this site to sale to realize someone is using the pic themselves and they go by Official J. I would like for his account to get looked into I do not like my picture being used to scam others out of an xbox when the real seller is me.

Read full review of Letgo
Hide full review
ComplaintsBoard
B
9:52 am EDT

Letgo randy howard

I tried to send a complaint but hit the send button to soon. This man called me a [censor] and would not leave me alone. He asked if my item was still available and I said PPU. He then came back saying "what" and offered me less than half of what I was asking. I again told him someone was coming for it an"no" I wouldn't take his offer. He then got mad calling me names and saying I waisting his time and if someone was coming for it I need to put sold. I do not do that until it is sold and gone incase it falls threw. He continued to be very rude using the F word to me. I have blocked him but I think you guys need to remove him. He did state he was reporting me after I told him I was going to report him. Hope for a response from you. Thank you

Read full review of Letgo
Hide full review
ComplaintsBoard
R
12:43 pm EDT

Letgo paul o

I contacted buy about Royal Dalton Bulldog Figurine they listed for sale. I love Royal Dalton (collect some of their vases) and I breed Bulldogs. Therefore, I was very interested.

I asked "Paul O. if it was still available, he replied, "yes sir signed by Michael Dalton".

I thanked him (Paul O).

He replied "Really".

I thought the reply of "Really" strange, yet did not give it much thought.

I decided I would watch the item, and do a little research being it is an antique.

Paul O. started inquire about a both two items (bedroom set and a RV camper), I have for sale on Let Go.

Another strange behavior.

He continue to message me.

I alway responded politely and timely.

Then Paul O. blocked the message.

I do not understand why Paul O would put an item up for sale, then block a potental buyer.

I think he may be a scam or selling stolen goods.

Thank you.

Respectfully,
Ray Blas

p.s.
my Let Go photo is a bulldog.
I was very much interested in the bulldog figurine item Paul O had for sale.
Perhaps, it is for the best.

Read full review of Letgo
Hide full review
ComplaintsBoard
L
7:38 pm EDT

Letgo electric wheelchair

10/17/2017
Tracor 1.760.263.6476 Text only

I saw an electric wheelchair on Letgo. I only asked one question as noted and shown in the stream of the conversation, are the batteries new and good. Electric wheelchairs are only as good as the batteries. I ask more than once. Three times in the stream. Multiple times the seller replied that they were only 2 months old and hold a charge as they should. Under those terms I bought the chair and bad based on the facts that I was given. In no way would I have bought this chair under any other terms. I obviously can small claim Letgo and the seller. It is only 400 dollars. I am a paraplegic and under ADA you have an obligation to serve and protect under said federal law. I do not know how to load the conversation on the complaint. It is on Letgo between 1.760.693.9285 and the number I provided. In that stream it is clear that he offered the product with good batteries. Realizing that he failed to do what he promised and sold the product under he suggested to swap batteries. I agreed and he know has stopped replying. I want either my money back and he can pick up his lie or I want new batteries as promised. This is my first purchase on Letgo. This is ridiculous if this is the quality that is had. Please reply before I take care of this myself.

Read full review of Letgo
Hide full review
ComplaintsBoard
S
7:00 pm EDT

Letgo counterfeit dollar bills

Today, 18 Oct 2017 at approximately 1830, one of your users (Johnathan) came to my residence to make a purchase. This individual handed over $550 counterfeit bills for my brand new Samsung S8+ valued at $850. Upon becoming suspicious of the bills, about 10 minutes later, I went the 7-11 store across my residence to verify the authenticity. Upon verification, the store notified the police station. Meanwhile, your user immediately blocked me. I made a police report (case# [protected]) with the Chesapeake, VA PD and would like to be contacted by Letgo to discus this incident, possible reimbursement for the phone transaction, and assist the PD on identifying this individual. We are hoping to identify the person's vehicle from a camera located across the street. I can provide screenshot of the conversation in order for you to conduct your portion of the investigation.

Your assistance in the matter is highly appreciated.

Regards,

Sion Monsone

Read full review of Letgo and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Oct 19, 2017 12:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You need to contact Letgo directly. They most likely will only be able to remove that user.

ComplaintsBoard
N
3:48 pm EDT

Letgo your crappy service

Your so called terms and conditions are crap! If you would go through your website you will see that there are alot of other people posting about their websites and stuff. I actually need baby boy items and shirts & dresses cause I'm 27 weeks pregnant and our son will be here in 10 weeks. So if you want to delete my items then you should delete everyone elses!😠😠😠😠😠😠😠

Read full review of Letgo and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Oct 18, 2017 2:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If you violated their terms and conditions, it's really no one's fault but your own. Unfortunately it takes time for companies to remove any and all users acting against the T&C.

You might want to try Craigslist or groups on Facebook.

ComplaintsBoard
C
11:28 pm EDT

Letgo ps4 console not working

so there is this guy named josiah brown and he is located in arizona. he is currently in queen creek. He sold me a ps4, he stated it worked fine but it wasnt working and i called sony. sony said that the ps4 is broken and needs to be shipped in to them. this ps4 cost me 175$ and he will not respond back to me. he knows its broken. do not delete his account because i will need it to investigate

Read full review of Letgo
Hide full review
ComplaintsBoard
S
11:32 am EDT

Letgo going to the police about this site...

You guys are allowing stolen property to be sold on your website and then don't provide a support number? This must be stopped... I am trying to pull up a certain profile which the stolen property is under and cannot find it again... i need assistance but of course i am getting none! I am pissed! And somebody will go to jail over this! SOMEBODY PLEASE HELP! email me at s.[protected]@gmail.com

Read full review of Letgo
Hide full review
ComplaintsBoard
K
9:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone 7

Jazmine p got me sending money to her so she could sell me a phone but i find out she was playing me and she took my money and never send me nothing and i lose my money she got me by saying she wasnt in the country and she wouldnt be back until the end of next month and she told me i could trust her and she would work everything out and then she started to ignore me so im making this complaint i hope it work

Read full review of Letgo
Hide full review
ComplaintsBoard
C
7:15 pm EDT

Letgo user ripped me off on product

I made a trade for a psp and a 64gb micro sdcard with adapter. After trade and user left i double checked the micro sdcard in adapter and noticed it was only a 4gb micro sdcard that was corrupted when i checked it i have been trying to resolve issue with user but he is ignoring me i have his phone number and user name. I would like this issue resolved in a civil way before i go yo police or take issue into my own hands.
Screen shot of conversation and user plus item i was supposed to receive are attached.
Thank you
Chris Knowles
[protected]@hotmail.com

Read full review of Letgo
View 0 more photos
Hide full review

Letgo Reviews 0

Looks like Letgo has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Letgo, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Letgo

Screenshot Letgo
Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform is designed to be user-friendly, with a simple and intuitive interface that makes it easy to browse and search for items.

One of the key features of letgo is its focus on local buying and selling. Users can search for items in their local area, and can also filter results by distance, price, and other criteria. This makes it easy to find items that are located nearby, which can be especially convenient for larger items like furniture or appliances.

Another advantage of letgo is its large and active user base. With millions of users across the United States and around the world, there is always a wide variety of items available for sale on the platform. This means that buyers can find great deals on everything from vintage clothing to high-end electronics, while sellers can reach a large and engaged audience.

In addition to its user-friendly interface and large user base, letgo also offers a number of other features that make it a popular choice for buying and selling online. These include the ability to create detailed listings with photos and descriptions, the option to communicate with buyers and sellers directly through the platform, and the ability to rate and review other users.

Overall, letgo is a powerful and versatile online marketplace that offers a wide range of benefits for both buyers and sellers. Whether you're looking to sell some old items around your house or find great deals on new purchases, letgo is a great place to start.
How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Overview of Letgo complaint handling

Letgo reviews first appeared on Complaints Board on Aug 3, 2016. The latest review Tech support & Reviews are a joke! was posted on Mar 24, 2024. The latest complaint olympic style incline weight bench w/ 400-500 lb was resolved on Jan 20, 2018. Letgo has an average consumer rating of 1 stars from 6140 reviews. Letgo has resolved 4 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
356 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Letgo Contacts

  2. Letgo phone numbers
    +1 (347) 433-8912
    +1 (347) 433-8912
    Click up if you have successfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have successfully reached Letgo by calling +1 (347) 433-8912 phone number Click down if you have unsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have UNsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number
  3. Letgo emails
  4. Letgo address
    175 Varick Street, New York, New York, 10014, United States
  5. Letgo social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
  7. View all Letgo contacts
Letgo Category
Letgo is ranked 138 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.