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4.3 19 Reviews 1143 Complaints
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Letgo Complaints 1143

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8:02 am EDT

Letgo dirt bike

I am hoping that there is a way to retrieve deleted chat logs. I do not recall the individuals' name I sold a dirt bike to on letgo in October 2016. I am experiencing issues related to that individual not registering the dirt bike. In mine and his chat records there was extensive details pertaining to the purchase that I need to access in order to release myself of any liability associated with the DMV

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8:57 pm EDT

Letgo apple watch

Today I drove all the way from Queens to the Bronx to buy an Apple Watch from Joey G. When I arrived at Joey's location I asked him is he sure that the Watch is unlocked multiple times and am I going to have any problems with the Watch. He reassured me that everything was fine with the Watch and that if I had any problems that I can contact him. When he gave me the device it was dead. When I got home and charged the device there was an Activation Lock on it. I contacted Joey asking him to send me his email and password to take off the lock but he looked at my message and didn't respond. I have come to the conclusion that his device has been stolen .

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8:30 pm EDT

Letgo an elvis statue

This guy Anthony J. is posting an Elvis staute for sell that is owned by a Burger King in Buena, NJ. This is a scam and needs to be taken off immediately. We do not know why he is posting this item for the fact that he doesn't own this item. I work for a different Burger King who is chained to the one shown in the picture. I'm just worried that a possible robbery could occur. Or just trying to prevent someone else getting scammed. Thank you for your support.

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12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo letgo account hacked

I have submitted an email to alert letgo someone somehow has taken over my account. I do not know how or why they would have done this, unless they plan on accepting payments and walking away from it, leaving the people without the items and leave me to have to deal with cleaning it up and proving it wasn't me.

I created my account around 10/30/2016 but it doesnt take my login or password and now has let me create a new account using my original email and password. But if you search you will still see all my items listed.

The crazy part is I create a new item a free item to just post a message my other account was hacked and they delete it from my items so I cannot even alert people that my other account is hacked and to not buy anything from me until this is resolved and get this letgo just deletes the item but they wont go in and fix the original issue.

If you search for 2003 lincoln stretch limo in area code 85338 you will see my limo. But it is not under my account and still listed for sale.
Please spread the word to get these accounts deleted I wont use letgo if their not going to help.

I have added pictures of the items I was selling and would like all of them off this site.

Ken gage

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Update by Ken Gage
Apr 07, 2017 12:58 pm EDT

LetGo has resolved the issue by deleting the other account.

Thank you Simon

Ken

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10:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo user left me a bad review and blocked me

She left me a bad review & blocked me because I sold an item she was interested in. She never asked me to hold the item, she said she was coming to town. I thought she was coming to town & was thinking of getting my item while she was here. She never confirmed that she was going to buy it. And even if she did ask me to hold it - I would have told her the same thing I tell everyone else...I don't hold items for people after I've had people back out when the day comes or not show at all. Miscommunication and she just jumped to conclusions.

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Update by St88
Apr 02, 2017 3:36 am EDT

She said she would be interested in my item IF footage could be viewed on the camera and not just on the computer and asked me to check and said on Thursday that she would be in Kelowna on monday. Even though she said she would be interested IF footage could be viewed on the camera, in which I told her it could...being "interested" in an item does not mean you're committed to buy it. And she said she was going to be in Kelowna BEFORE she was interested "Im interested in it if you can watch it on device ... I'll be in known Monday" And then writes in the review "Seller sold product to someone else even though I said I'd be there to buy it on Monday."...no...you actually didn't say you would buy it and you didn't say you would guarantee buy it on Monday... She just said she was interested and was going to be in Kelowna on Monday. What does that mean exactly? That doesn't sound like a commitment to buy to me. When someone commits to buy - we agree on a time & a place and a price if they negotiated. She did none of those things. Huge lack of clarification, miscommunication & overreaction by this person. Plus they leave me a horrible review then block me so I can't even tell them my side of the story or leave them a review...unreasonable, judgmental and unfair.

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BunkerBoyz FortCampbell
US
Feb 02, 2019 1:42 pm EST

Just make a new let go account. Different email. That easy.

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Aditya Roy Biswas
US
Aug 04, 2018 11:43 pm EDT

In my case... I'm the buyer, I bought a product(s) from a user... He was rude ... When i messaged him and gave him alternate offers keeping both our view points in check... We agreed upon a deal... After that i was in constant contact with him... And even after agreeing to the offer/deal he kept on changing it... By either elevating the price or reducing the amount of products ... Even after this harrasment I complied and co-operated.. Cuz I needed the product(s)... He spoke to me like "I'm the seller I can turn you down whenever I want by choice" when i politely asked "but we agreed on a deal" and he also said "that's the price I want... U buy it or it's trash" because he simply wanted to get rid of them, so basically he's selling me his garbage... Anyways regardless of all that... The day came and I went to buy the products from his home... Where he changed the agreed upon deal again... However in person at least he was helpful enough to help bring the products to my car... Keeping that in mind I didn't want to hold some kind of grudge against him for being rude earlier... So i gave him 5 stars with a thoughtful review comment... However this guy gives me a [censored]ty rating without even giving me a review comment, just pressed one of those pre-set compliments... And I also came home to find out that his products had major defects and one of them was even broken... When i went to buy them he made them look nice ...So that's when I lost it.. I gave him a review he deserves and blocked him... I ended up at this post cuz I was wondering (because of my experience with him) if he could edit his review and make it even worse because i gave him a honest review... If anyone here knows please let me know by replying ... And I know we should not take names but now that you all know the details you probably want to be careful dealing with this guy so... His name is amritpal bharaj and his address was 6 Franco street, Brampton.

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Tomray
US
May 21, 2018 3:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I gave a user a 1 star review for not showing up to planned meeting an blocked him. He then created fake profile with same 1st name an gave me a 2 star review for him not showing up even though I never even contacted that profile he put I had unfair prices letgo seems to want to do nothing but send me same automated message an not address the problem this way of doing thing is completely unprofessional people you never even messaged back should not be allowed to make up reviews an if they do letgo should care more about users than sending a repeat automated message just delete the 2 star rating like I want. I am about done with this site you should be allowed to edit ratings to some degree they are just gonna allow anyone to give you bad rating it is beyond ridiculous they will hear from me everyday til it is resolved. I waited 15 minutes on this guy to not show an I have to bicycle when I go places an he can just make up stuff on me for HIM not showing up not cool letgo get it together!

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Kelseyro91
US
Apr 23, 2018 8:08 pm EDT

Same thing happened to me just today! Her name is Karly from St. Anthony MN (although the bed she was trying to sell is in Coon Rapids..strange). I didn't reply back to her for a couple hours and she completely flipped out on me, telling me to "get a life." Sent a WHOLE BUNCH of messages to me one after the other, repeated sentences, very strange. Then she reported me and blocked me, AND gave me a bad review saying I never showed up even though we never scheduled anything. Very very weird. Not using this website or app again. And I can't even refute the untruthful review she left or report it or anything. And I can't leave a bad review on her because the website doesn't allow me to. I'm assuming that's why she blocked me - so I can't leave a bad review about her.

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user1814958
US
Mar 31, 2018 8:26 pm EDT

to Jeremy Marthaler: Wow. I'm not sure I would deal with you either after having read your complaint. You seem off the wall to me. Fair prices, etc. Shouldn't take much to sell an item if its worth it. I have had no problem selling my items and knowing and showing that they are worth it. Good luck in the future. If someone posts something that isn't true than post back or file a complaint with LetGo. Not too hard to figure out.

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user1814958
US
Mar 31, 2018 8:18 pm EDT

Hey, I have to admit I will block people that are too stupid to read a further description and have no idea where the item is located. I wouldn't drive 15 mile for a $5.00 item and if they can't read any further than I block them too. I'm not going to waste my time for a $5.00 item when they live in York or wherever and I'm near Lancaster. Not going to waste their time or mine.

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user1814958
US
Mar 31, 2018 8:13 pm EDT

contact letgo at [protected].

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user1814958
US
Mar 31, 2018 8:07 pm EDT

Had same type of problem with someone trying to ruin my 5 star rating. She gave me a bad review and trashed me even though she had never met me or proceeded with the transaction. I contacted LetGo and asked how someone could rate me even though there was no contact. They removed her feedback and put me back in good status. My problem with LetGo is that they say someone has favorite something of mine and its not even something I advertised, LetGo is starting to be a bunch of bs. Good luck and I can't wait till spring where I can unload all these things at a yard sale and not worry about the people responding to LetGo.

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zheka160
US
Feb 19, 2018 10:47 am EST

I am as well, having the same problem. Seller (that I have not bought anything from her), posted 1 star review, for asking too many questions about the item, and blocked me right away, which now prevents me from posting a review on her profile. I find that unacceptable, and very unfair system.

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Jeremy Marthaler
US
Oct 11, 2017 1:45 pm EDT

What really bugs me is people leave me untrue reviews but theres no where on the app for me to check my reviews our to report suspicious activity but yet people see and make untrue false reviews about me but I can't see there reviews its bull and needs to b fixed there no way to report anything now and no way to flag bad offers. Blocking is pointless there needs to b a better way to send and receive reviews I can't even see mine. I was left bad reviews I know that cause I'm having a hard time selling my popular items now which is wrong I used to have many sales when people treat u like dirt and call u names and stuff and I block them thats no reason to leave a nasty review about me which happens a lot I just want to sell my items I really do try to fair with prices to if I sell cheap they think somethings wrong with it theres not if I raise the price they get mad cause they gotta pay more if its worth more it should b given a chance to offered for more it just seems no one wants to payout anymore but if I buy a item they want top dollar its not fair

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8:34 pm EDT

Letgo the user name the future gamer is what my complaint is about

The future gamer placed some disrespectful volger coments and also placed a bad review for no reason because he didn't like the price i told him after i told him the lowest price i would take he stated block this d**** in your mouth then blocked me and wrote a bad review i never sold him any items this was my first interaction with him he needs to be disciplined

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8:03 pm EDT

Letgo iphone 7 plus

I purchased a iPhone 7plus from Britney Flynn for 250 she stated to me to send money through google wallet and the phone will be arriving to me by Wednesday. It's now Saturday an I have not received the phone or a message with any info I've tried contacting her but no response when I try To go back and send her a message I notice that she blocked me and I haven't received the phone or any info regarding the phone or a refund can you guys please help me get my money back

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1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo 1997 bobcat skid steer tractor

The seller asked that we pay through ebay gift cards. We did not think anything about it as we were provided a legit looking invoice from ebay for the asking price. They said they had possession of the tractor. We paid $1500 and never received the item. Now no one is answering the toll free number that we were given to call. We would like our money back. The transaction occurred on 3/29/17 and we were supposed to receive item by Friday at 5pm on 3/31/17 and then by 10am on 04/01/17.

On Wed, Mar 29, 2017 at 1:36 PM, eBay Invoice
wrote:
Dear Ronald Smith

Order Details - #[protected]​

Item: 1997 Bobcat 763

Confirmation number: DMB4520258951206198

Estimated time of the arrival (ETA) - Friday, 03/31/2017 06:00 PM

After the 5 (five) days inspection period is over, the Buyer must contact eBayFinancial Department at: +[protected] with the result of the inspection. If the buyer refuses the item, the payment will be refunded to the Buyer. If the item is accepted, eBay submits the payment directly to the Seller within 5 (five) business days.

Thank you for using our service!

---- On Wed, 29 Mar 2017 07:23:13 -0700 eBay Invoice wrote ----

eBay Buyer Protection - Order ID [protected]

Dear Ronald Smith,
We appreciate your business and thank you for choosing eBay. You can find the invoice for your item 1997 Bobcat 763 attached to this email. For a better understanding on how to complete your transaction is necessary for you to read the invoice carefully.
For any questions contact eBay Support Department: +[protected].

Sincerely,
eBay Buyer Protection

This is the link to the item.

http://app.letgo.com/a/key_live_aglXbsSWpZr2cg83NWyStefeqFbMMU8q?%24identity_id=304722754870027534?tags=android_app&channel=general&feature=product-detail-share&type=0&duration=0&source=android&data=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 posted by bobcar2

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9:19 am EDT
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Letgo letgo

I was given a bad 1 star review by a customer claiming I was "Rude. Disrespectful. All buyers please beware." When in the conversation I was nothing but nice and all I said was "Yes, it's for sale." And "price is firm" Now none of my products are being listed. The customer even blocked me and again I was super nice I just said price was firm. I was trying to sell a Nintendo 3DS in the original box with 10 games and it was brand new for $300 considering that's a good price compared to other sellers. Next thing I noticed none of my items are being listed for sale. I sent the review to be verified and nothing has happened yet excwpt my account also won't let me post anything. Please help. My email is [protected]@gmail.com and my name is Chloe. Thank you.

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7:03 pm EDT
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Letgo submitting fake reviews

yesterday I was notified that my reviews were deemed to be fake or that I had asked for them by people I had sold items to. I have never asked for a review from anyone nor have I created one (wouldn't know how to do so anyway). I have taken 3 pictures of the list of my reviews and will attach them with this. Unfortunately I can not screenshot them from my phone so I hope they are clear enough to get the info needed.

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4:25 pm EDT

Letgo emekachilaka: grey stones

I am a rock and mineral collector and I saw an ad for "gray stones" along with a $6000 price tag so I was curious and I clicked on them and it looked like generic quarts along with a garden rock so I asked the seller to elaborate on the stones and minerals and she literally told me that they were gray rocks and the one was a "dinosaur fossil." 🙄 Emekachilaka Is the seller in Atlanta. I asked for an authentication for the dinosaur fossil and she had no idea what I meant. After about 10 minutes of conversation she change the price from $6000 down to 500 then 400 then 200 then finally $40 ! It is not OK to have this sort of scam on the site. She asked me for money about 10 times and told me to just please buy it because she needed the money and it was pandering to its worst this person needs to be taken off for good when I complained about her listing she relisted it somewhere else on the site.

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3:37 pm EDT

Letgo shaheem mazloom

This guy claims to have a 2002 White Mercedes for sale for $2500. Gives me a fake address that leads to a dead in street in the slums. Then claims that I never showed up. And he leaves a nasty review on my page. But I'm reality, he and his hoodlums thought I was going to show up alone. Maybe to make me a east victim. But I brought several people with me because I was suspecious of him from the start! Now can someone take that bad review off my page? I've always been a good buyer and seller. Hardly ever had any issues. But I do know when a scam is about to happen. So everyone please be aware of this fella. He is up to NO good!

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10:17 am EDT

Letgo scammed

I bought an iPhone 7 off this guy named Jacob smith. He had me pay through PayPal so me being new to PayPal and letgo, I did. Well after a few days he wasn't responding to my messages but read them and claims other people from the "company" must have been reading them, so I thought I was being scammed & requested PayPal to investigate. It took the money I sent him away from him and he told me that if I didn't the money back he wasn't going to give me the iPhone & PayPal never took the money from him as I found out when I called today.
Needless to say I never got my money nor my iPhone.

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8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo taylormade r7 xd 6-iron

I made a purchase I. Let go for a full set of taylormade irons plus driver. Hybrid, and wood. Including putter and 2 wedges.
He said it included the full set, missing the 5.
Have tried to contact him many times.
Had to pay $25 for a replacement.
I keep trying to contact him with no lock, it is getting a bit rediculois.
I had to pay &25 for the replacement of one club.

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10:54 am EDT
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Letgo responding to message of possible account closure

Zack from letgo messaged me today saying that my account has hit the maximum reports of 15. Apparently he said that there have been complaints of me spamming people on the site, I do not know how to do that and if I have it was accidently done. I am unsure if I am doing something wrong while bumping my listing up but I assure you I am not spamming anyone. he also mentioned asking for reviews which I also have never done. The reviews I have gotten have been the people I have dealt with doing it on there own. I do not want my account to be closed so whatever information you can clarify to me that I may be doing wrong so that I can correct it will be greatly appreciated.

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9:29 am EDT
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Letgo 2005 jeep grand cherokee red

On March 21 2015 I found this 2005 Honda CRV SE on letgo Cars & Motors Priced at $1500.00. It sounded like a good deal. I agreed to the purchase thinking it was legitimate . After sending the money through Money Gram I lost contact. I sent messages but no response, no car. The email address was Chandlerlisa.[protected]@Gmail.com. I am requesting a refund at this time of $1520.00

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Update by Lonney Spicer
Mar 29, 2017 9:31 am EDT

2005 Honda CRV SE

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Svnh
US
May 23, 2019 2:42 pm EDT

I've recently gotten a response email from her on a car I was interested in, DON'T BUY FROM HER! It was listed on an app called OfferUp, because I'm looking for my first car and am looking for decent prices. She claimed that her son died in a bike accident and that the car reminded her of it for some reason? The seller was under a different name and had the same car listed about 20 times of their profile, and was overall very sketchy. The photos linked to a fake Ebay photo website as well. Thank you, I wouldn't have caught this had i not read this review.

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7:36 pm EDT

Letgo service complaint / seller complaint

I was interested in buying a automatic airsoft gun. From Bob B in Canton Oh. He had listed the item at $10.00. I asked if the price was negotiable. He said yes. Then when he found out I wanted it. He stated that someone had offered $10.00 already. So if i gave him $15.00 he would sell it to me. I had informed him that his listed price was $10.00. Also that he can't just raise a listed price without editing it on the page. So I wrote a review on him. Giving a 1 star rating. Then he did a review on me and it was a wrongful review. His review on me was "I tell a price and he gets mad". He gave me a 1 star which took my 5 star rating to a 3 star. He is trying to be a auctioneer on letgo. I feel its not right.Also would like the whole conversation to be reviewed and his review on me removed and my rating to be back where it was. If I complained about other peoples prices my reviews would be terrible.So please review this and the conversation between me and Bob B. So future buyers dont take me or my products. In question. Thank you.

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3:18 pm EDT
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Letgo iphone app

I just downloaded your app on my iPhone. However, I did not realize I was going to have to pay for the app. I thought the app was free. Please advise me of what I need to do to get a credit. I much prefer to speak with someone rather than email or text. Having said that, my email address is [protected]@yahoo.com and my phone number is [protected]. I would appreciate your immediate attention to this matter. Thank you. Clare Weiner

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12:13 pm EDT
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Letgo computer

I got ripped out of 500 dollars from Kyle who sold me a computer that doesn't work and then artery is not working at all. I asked several times if it had battery issues and he assured me that it didn't. He won't answer me at all nor give me my money back. I've tried reaching him and trying to reason with him in any possible way. I even asked first if he would just show me how the computer would work for him because it wasn't working for me at all. I told him I was just looking for a good computer to do my photography business on and I've heard great things about this computer so he reassumed me he wasn't trying to scam me out of my money which he lied. He keeps selling items that don't work at all. Kyle Beckwith from Memphis TN. [protected]

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5:49 pm EDT

Letgo a review under review

I have a negative review that I would like to edit to a positive one. The buyers name is joe, our transaction has been completed with his purchase of several items. I put the review under review so it is frozen from any updates. We agreed once I change my review he will change his to a positive one. Please reset my review so it can be edited to a positive one. My seller name is (Million$smile)... An item you can look up to find my account of you cannot is a steve trout thunderbolts minor league bobblehead. Thank you for this site and please assist me in this matter.

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red and chrome motorcycle
US
Aug 16, 2017 12:39 pm EDT
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why is my motorcycle account under review. J france

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About Letgo

Screenshot Letgo
Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform is designed to be user-friendly, with a simple and intuitive interface that makes it easy to browse and search for items.

One of the key features of letgo is its focus on local buying and selling. Users can search for items in their local area, and can also filter results by distance, price, and other criteria. This makes it easy to find items that are located nearby, which can be especially convenient for larger items like furniture or appliances.

Another advantage of letgo is its large and active user base. With millions of users across the United States and around the world, there is always a wide variety of items available for sale on the platform. This means that buyers can find great deals on everything from vintage clothing to high-end electronics, while sellers can reach a large and engaged audience.

In addition to its user-friendly interface and large user base, letgo also offers a number of other features that make it a popular choice for buying and selling online. These include the ability to create detailed listings with photos and descriptions, the option to communicate with buyers and sellers directly through the platform, and the ability to rate and review other users.

Overall, letgo is a powerful and versatile online marketplace that offers a wide range of benefits for both buyers and sellers. Whether you're looking to sell some old items around your house or find great deals on new purchases, letgo is a great place to start.
How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

Overview of Letgo complaint handling

Letgo reviews first appeared on Complaints Board on Aug 3, 2016. The latest review Tech support & Reviews are a joke! was posted on Mar 24, 2024. The latest complaint olympic style incline weight bench w/ 400-500 lb was resolved on Jan 20, 2018. Letgo has an average consumer rating of 1 stars from 6140 reviews. Letgo has resolved 4 complaints.
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  1. Letgo Contacts

  2. Letgo phone numbers
    +1 (347) 433-8912
    +1 (347) 433-8912
    Click up if you have successfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have successfully reached Letgo by calling +1 (347) 433-8912 phone number Click down if you have unsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number 0 0 users reported that they have UNsuccessfully reached Letgo by calling +1 (347) 433-8912 phone number
  3. Letgo emails
  4. Letgo address
    175 Varick Street, New York, New York, 10014, United States
  5. Letgo social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
Letgo Category
Letgo is ranked 138 among 1606 companies in the Online Shopping category

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