Lewis Group’s earns a 1.1-star rating from 121 reviews, showing that the majority of customers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
bridge of verbal agreement on account
A Lewis sales man phoned me and informed me that I had credit available and I should come and buy. I told him that at that moment I was not in a financial position of paying an installment, so I could not buy at that moment, he persuaded me, but I told him I could only start paying on the 15th May 2009, he told me that is not a problem, that will be arranged for May month as the products were on sale at that point. The contract said installment is due 1st April and he said they will change it on the system and therefore I should not worry about what the contract says and he assured me. I signed the contract on 23 Feb 2009 for a sleeping couch and a washing machine for an installment of R530, 00 per month.
During April around the 20, I went to remind him of the agreement and he said he had forgot to fix the payment date on the system, so we talked to his manager, who mentioned that I cannot expect to pay 2 months later and I explained to him that I did not invite myself, they phoned me and I told them my condition before I agreed to buy and he said the problem will be fixed when I pay my first installment. So my account was in arrears with the first month (April) and when I paid my 2nd installment it was now in arrears with R1032, 00 not R530 of 1 month anymore. The problem has still not been fixed and my account is accumulating arrears for their negligence and after promising me to rectify the problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lewis Group Reviews 0
If you represent Lewis Group, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Lewis Group complaint handling
-
Lewis Group Contacts
-
Lewis Group phone numbers800 228 444800 228 444Click up if you have successfully reached Lewis Group by calling 800 228 444 phone number 3 3 users reported that they have successfully reached Lewis Group by calling 800 228 444 phone number Click down if you have unsuccessfully reached Lewis Group by calling 800 228 444 phone number 0 0 users reported that they have UNsuccessfully reached Lewis Group by calling 800 228 444 phone number50%Confidence scoreCustomer Service+27 860 000 272+27 860 000 272Click up if you have successfully reached Lewis Group by calling +27 860 000 272 phone number 10 10 users reported that they have successfully reached Lewis Group by calling +27 860 000 272 phone number Click down if you have unsuccessfully reached Lewis Group by calling +27 860 000 272 phone number 4 4 users reported that they have UNsuccessfully reached Lewis Group by calling +27 860 000 272 phone number43%Confidence scoreSharecall
-
Lewis Group emailscustomersupport@lewisgroup.co.za100%Confidence score: 100%Support
-
Lewis Group address53A Victoria Road, Woodstock, Cape Town, 7925, South Africa
-
Lewis Group social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed Lewis Group complaints
Double deductionRecent comments about Lewis Group company
Double deductionOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!