Liberty Furniture Industries’s earns a 1.0-star rating from 8 reviews, showing that the majority of furniture buyers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
We got a dinning set from Liberty Furniture through Target last year
We got a dinning set from Liberty Furniture through Target last year. During winter, we noticed that the table top's finish was getting worse even though we followed the care instructions. The finish started to chip and bubble at the joints. My wife called and emailed, but we were passed around and had to wait a lot, almost until the Warranty Period ended. Their customer service is not good enough for the $1,500 we paid. Last week, we had to start the process again and they told us that the defects were not covered by the Warranty (we didn't get a copy).
I got a headboard from Target
I got a headboard from Target. It was from Liberty Furniture. But it came without the stuff to attach it to my bed frame. I talked to someone at Liberty Furniture over a week ago. I told them the stuff was missing. They said I'd get it in 5 to 10 business days. But today, 7/2, I called Liberty and they said they'd ship the stuff today with USPS. Why didn't they email or call me to say there'd be a delay? Now I'm wondering if I'll even get the stuff. I won't buy anything from Liberty Furniture again.
Me and my hubby bought a dresser, armoire, king bed, vanity, bench, and 2 nightstands from Liberty Furniture through a nearby furniture dealer
Me and my hubby bought a dresser, armoire, king bed, vanity, bench, and 2 nightstands from Liberty Furniture through a nearby furniture dealer. The dealer tried to contact a Liberty rep many times over the past year and a half, but no one ever got back to us. Our furniture is white, but there's a yellow stripe on the dresser, probably where the wood or primer didn't cover it all. We can't reach Liberty Furniture ourselves and have to rely on the furniture store. The Liberty reps in our area ain't been much help. We won't buy from them again. We know we're out of warranty, but we tried to get it fixed. Terrible customer service 'cause they don't respond.
Is Liberty Furniture Industries Legit?
Liberty Furniture Industries earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Mylibertyfurniture.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Mylibertyfurniture.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While Liberty Furniture Industries has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
I bought a lot of furniture from Liberty Furniture Industries, Inc
I bought a lot of furniture from Liberty Furniture Industries, Inc. through Home Living Furniture (the local store shut down). I tried to contact the retailer, but they didn't respond, so I reached out to Liberty directly. The light on my hutch broke two weeks ago (the hole is stripped, so it won't tighten). The lamp bulb is also dead. I need a new light for my desk set hutch. I contacted Liberty on December 15th, but they won't look for the part or give me the owner's manual (which wasn't included when I got the product). They told me to go back to the retailer (whose store is closed), but they're not responding to my requests for help. I'm asking for the part and confirmation that it was installed correctly at the factory. It seems like it's installed backwards because the light should shine out, but I can't be sure.
We got a lighted hutch from Liberty Furniture on April 10th
We got a lighted hutch from Liberty Furniture on April 10th. But when we tried to turn on the lights, it didn't work. We told 1stopbedrooms, the seller, but they said they couldn't get any info from Liberty because the item was discontinued. After waiting for a long time, on July 2, 1stop offered us $200 for our troubles. They said they would try to send an electrician, but they had failed three times before. We didn't think they would fix it. So we took the $200 and tried to fix it ourselves. We found out that Liberty never installed a switch for the system. Also, the top was made of cardboard and was moldy. We emailed Jennifer at Liberty many times, but she never responded. We attached three pics showing the lead with no switch, the moldy top, and the controller. Liberty says this furniture has a one year warranty.
I got a Liberty Furniture Industries, Inc
I got a Liberty Furniture Industries, Inc. bedroom set from https://nyfurnitureoutlets.com/. I ordered 1x upholstered queen storage, 1x nightstand, 1x dresser, 1x mirror, 1x chest, and an additional 705-BR 1x Nightstand on October 14th. They said it would come in December , but it didn't. They said it would come in February , but it didn't. They said it would come in March, but it didn't. I called them and they said it might come on May 17th, but they don't know for sure. I already paid and I just want my stuff. NY Furniture is supposed to help, but they're not doing anything.
I bought a bed from Liberty Furniture's dealer and it came without the hardware to put it together
I bought a bed from Liberty Furniture's dealer and it came without the hardware to put it together. I ordered it from Furniture-Savings.com on August 24th. The bed was delivered on November 19th but without the necessary hardware. I called Fritz (XXX-XXX-XXXX) with Furniture-Savings many times to have the hardware mailed, but nothing happened. Fritz even bought and sent a UPS label to have the hardware mailed directly to Liberty Furniture, but they never used it. My wife and I started calling Liberty directly to get some satisfaction. We called XXX-XXX-XXXX on December 7 and asked for their customer service. We were put through to a representative and were told that Audrey in customer service would be the person to speak to. We spoke to Audrey later that day - December 7 and said she would work on it (Audrey's direct line is XXX-XXX-XXXX). December 8 spoke to Audrey again and were assured it would be sent UPS and picked up at 4 pm that day. We asked if they would please text us the tracking number so we could make plans for assembly, she said she would - nothing that day. We tried calling all day on December 9 but could reach no one. Today is December 10 and we still have had no contact or tracking number for the needed hardware for the bed we purchased.
I bought a bed, dresser, mirror, bench, and 2 nightstands from Liberty Furniture Industries, Inc
I bought a bed, dresser, mirror, bench, and 2 nightstands from Liberty Furniture Industries, Inc. on 5/30/2022 and 11/28/2022. The furniture on the showroom floor was a nice white color with distressing and wood grain tops. However, the furniture I received is not consistent in the paint color, with 3 different colors - white, brownish, and yellowish. They exchanged the dresser for me, but it still looks yellowish and does not match the other pieces. The nightstands also do not match the bed, and they said they would only paint one to lighten it up. I want the manufacturer finish, not a painted piece. I called and texted, but no one has resolved the issue. I expected to receive the same as I saw on the showroom floor, but now it's an awful experience. I am not accepting the other nightstand they have and want a refund. No one has reached out to me to resolve this issue. The paint not matching is a defect in the product, and no one would be happy with brand new furniture like this. See attached photo and receipts.
Liberty Furniture Industries Reviews 0
If you represent Liberty Furniture Industries, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Liberty Furniture Industries
One of the things that sets Liberty Furniture Industries apart from other furniture manufacturers is its commitment to quality. The company uses only the finest materials and employs skilled craftsmen to ensure that each piece of furniture is made to the highest standards. This attention to detail is evident in the company's wide range of furniture, which includes everything from bedroom sets and dining room tables to sofas and accent chairs.
In addition to its commitment to quality, Liberty Furniture Industries is also known for its innovative designs. The company's team of designers is constantly working to create new and exciting furniture pieces that are both stylish and functional. Whether you're looking for a classic piece of furniture or something more modern and contemporary, Liberty Furniture Industries has something to suit your taste.
Another thing that sets Liberty Furniture Industries apart is its commitment to customer service. The company has a team of knowledgeable and friendly customer service representatives who are always available to answer questions and help customers find the perfect piece of furniture for their home. Whether you're shopping online or in one of the company's many retail locations, you can be sure that you'll receive the highest level of customer service.
Overall, Liberty Furniture Industries is a company that is dedicated to providing its customers with high-quality, stylish, and affordable furniture. With its commitment to quality, innovative designs, and exceptional customer service, it's no wonder that the company has become one of the most trusted names in the furniture industry.
Overview of Liberty Furniture Industries complaint handling
-
Liberty Furniture Industries Contacts
-
Liberty Furniture Industries phone numbers+1 (800) 275-2223+1 (800) 275-2223Click up if you have successfully reached Liberty Furniture Industries by calling +1 (800) 275-2223 phone number 0 0 users reported that they have successfully reached Liberty Furniture Industries by calling +1 (800) 275-2223 phone number Click down if you have unsuccessfully reached Liberty Furniture Industries by calling +1 (800) 275-2223 phone number 0 0 users reported that they have UNsuccessfully reached Liberty Furniture Industries by calling +1 (800) 275-2223 phone number
-
Liberty Furniture Industries address6021 Greensboro Dr SW, Atlanta, Georgia, 30336-2873, United States
-
Liberty Furniture Industries social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!