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Sold me electric at a less expensive rate in a 2 year contract and it was actually more expensive. When I tried to change suppliers, they threatened a large fee, which obviously made it unwise to change. I stayed for the two year contract and then went to change and they called to say I signed a three year contract; which I did not. I asked for proff; they then wrote over the 24 month contract and forged in handwriting a 36 month contract.
The complaint has been investigated and resolved to the customer’s satisfaction.
They also forged my husbands signature after we told them we were moving and thus it didn't make any sense to change from IDT to have to pay a fee! BEWARE! THE ARE SCAMMERS!
One of Liberty Power's reps came to my door when I first moved to NYC and he said he was with the power company (didnt say which one just said power company) and said there was a rebate on the back of my power bill that I hadn't claimed and then asked to see my bill. While he was looking at it he started copying down my name and address. At this point I became suspicious and told him to write VOID over my information which he did and then he left (I should have taken the paper from him...lesson learned) Anyway, a few weeks later I got a letter from Liberty Power thanking me for choosing them for their service (I never signed anything or signed up for their service) so I called CON ED and asked them to block them from ever doing this to me again. They did and everything seemed fine until today when I got a letter from Liberty saying I owe them $200 for an early termination fee. I called Liberty today and the person on the phone said they had a paper with a signature on it. So basically someone forged my signature and opened up an account for me (I'm assuming it was the rep who had come to my door) and now I have to wait for someone from management to call me so we can discuss this. Absolutely ridiculous.
This company is involved with deceptive marketing practices. Stay away from Liberty Power. They will ask for an arm and a leg to let you go. Do NOT sign with them. Call you local Public Servoce Commission if you suspect any fishy practices. They'll say they are from the local company to get in the door. Once in they don't get out (like roaches). Watch out for this company. You'll be sorry if you sign.
i just had a similar experience, the a guy came to my door talking as if he were from my electric company ComED, he tried to rush me to make a decision and kept asking to come in and see my bill, i refused and told that clown im not interested in your company as an supplier for my energy ans slam the door on him, i advise all others to do the same these people are scam artist using fear tactics to get you to sign with them so they can legally RIP YOU OFF.
when I first moved into the apartment I'm in my bf was here when they came to the door. I wasn't home. a man claiming to be from the electric company asked to see the bill and took down all MY account info off of it and asked for a signature to prove he was there. next thing I know my bf has a contract with liberty power on MY comed account( with none of his information on it). how is this even possible?! he lied about who he was, why he was here, and what he needed the signature for. now I tried to call liberty power to cancel because it's my bill and I didnt agree to or sign anything and the account was even put under someone else's name! they said too bad 2 years or $200. so I called the BBB. they couldn't do anything nor could comed. 3 almost 4 years later they are still on my bill. how you ask? they got my neighbor across the hall when she moved in and used her signature as mine to fraudulently create a new contract. my bills with comed were on average $50 cheaper before all of this unethical insanity. thru all of this I NEVER got a paper saying I signed up or a copy of the contract I signed. the only reason I know I got signed back up is the lovely email I have been getting from them the past few months. it has my bf name on it my building number but my neighbors apartment number attached to my comed bill! I asked her about it. around the same time I started getting emails they had pulled the same scam on her as they did my bf. I just want out and back to comed and more money in my pocket that should have been there the past 4 years anyway!