Metergy Solutions
Reviews and Complaints

I echo the sentiments of other posters. This company's customer service is beyond pathetic and they don't seem to have any sense of logic. Unfortunately my condo subscribes to their Submetering disservice and I am left to deal with them. I brought to their attention a week ago that according to their meters my cold water usage jumped from 4,000 liters per month to close to 40,000 liters per month. They first tried to convince me that this was in line with my previous usage and after I didnt budge I was told they would send it to their meters team to validate. After waiting a week and having to follow up I get a call stating that the meter reads are valid and they aren't going to do anything about it. I don't have a leak in my toilets and I live on a 13th floor. Pretty sure that if I had a 1,000 liter a day leak, my neighbors would've had an issue already. Stay away from this company.

Re: a/c#[protected]

Water bill overcharged from june 2023 to August 2023. I’ve contacted [protected]@metergysolutions.com for this issue, but I don’t agree to the result without any detail provided.

I need a clear detail showing the overpaid amount and credit amount.

My roughly calculation is I overpaid approximately $700 in 3 months, but I have no idea how metergy came up with the amount they have.

The most frustrating issue is metergy just replied 2 email from my 6 emails. Are they treating this as a complaint? Or I need to escalate to high level?

Ive provided enough detail to metergy and I’m not going to put them all here again, it takes so much for it. Please check the detail from my email to metergy

I’m so disappointed with metergy service.

Marco Cheung

Metergy solution charged me more than $250 for reconnection and disconnection fee. I received no phone call from them before the disconnection. I did get the email and mail but as I was out of country I missed to open them. It was the first time I encountered something like this. It’s absolutely ridiculous amount. The outstanding hydro bill is lesser than this fees.

I just had my electricity cut off from Metergy Solutions for an overdue balance of $45.00. The overall bill was 150 and was going to be paid on Thursday, August 31, 2023. The reconnection $250. Which is more than my overall bill. I would like to have this amount waived because energy companies should not disconnect for bills under $200.00 in order to demand $500.00

I own a condominium unit at *** St. W. Suite *** Toronto, Ontario. I have a tenant who hasn't set up his personal hydro account and so I instructed METERGY Solutions to cancel my pre-authorized monthly installments which were being withdrawn from my account. What they did instead was put a hold on one months payment and then add that month to the next billing cycle and which point they withdrew over $700 from my account. I called and after several attempts I spoke to a supervisor named ***-the ticket number in their system is #XXXXX. They have since taken me off the pre authorized payment plan but refuse to pay back what is owed to me. My Metergy account number is XXXXXXXXXX.

My *** account was being debited by *** without my knowledge and consent as pre-authorized bill payment from Feb.2020-Feb.2021. *** the summary of the Bank statement outlining the debits made to my TFSA by *** from February 26 to date.. These debits were NOT pre-authorized by me as I do not have any billing account with ***. I would appreciate a thorough investigation into this matter and hope all my money will be refunded for the entire period this has been going on. I do not have any contract with ***and would like the issue looked into because many Canadians could be paying other peoples bills without knowing. Thank you for your understanding and prompt response.

We just moved to from Alberta where we had Metergy Solutions Inc for our electricity. We had to sign-up with the same company for our apartment in Ontario as apparently this is the only option we have for our building. Anyways, we moved to our new apartment on July 16 and we did not get any bill till the end of August as the account was not set-up properly. We had to call to correct it and get our bill. They had our phone number but they never called or sent us any letter or anything. So, when we received our bill last week, we saw they charged $50.00 for setup and $16.67 for a deposit installment. When I called the customer service they are like it's our policy we charge every time you create a new account which happens every time you change your address. To me it does not make any sense as I am an existing customer, so there should not be any setup fee. Also, they did not do anything to setup our account, did not call us or did not even sent our bill properly.