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Life360 Complaints 50

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T
9:30 am EDT

Life360 fee

Hi my names is Tanya Jones. I am a 360 life user. I was charge a year fee for something I was told would be cheaper once I got the charge. I unsubscribe from the plan and will like my money funded back to me in my account please. If someone can contact be regarding this issue my phone number is [protected] or email [protected]@live.com thank you.

Tanya Jones

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C
8:46 pm EDT

Life360 life360 app and accuracy s

My husband and I have life 360 app so he's able to locate me in case of an emergency... due to a stroke I had a few years ago. However this has caused a lot of confusion since it alerts me that he's left and gone places when he's actually sitting at home. For instance, right now we are sitting at home, talking, and my life 360 alerted me that he just left and was several miles away and it showed I was not at home either... going in the opposite direction as he was, several other miles away. It's rather frustrating when your system alerts us of such false information... I mean if I had a seizure or wreck and he needed to locate me... your system would fail to provide the correct information or vise versa.
We have not subscribe to any additional services on Life 360 and are considering other options for tracking since the system provides false location/s and leave/arrival time/s.
Thank you in advance for looking into this.

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Elizabeth Minnick Barnett
US
Aug 08, 2017 1:13 pm EDT

I am having the same problem. I took a screenshot and sent it to them via Facebook, all they would reply is to make sure the Wi-Fi was turned on! We always have our Wi-Fi and GPS services on! Very aggravated with this issue!

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P
4:43 pm EST

Life360 Life360 family locator

To whom it may concern, Ive been trying to reach out to let you know as much as I like to order certain things threw google at times
my Granddaughter 11 yrs old ordered something obviously she misunderstood
because she said it said free! When I happen to check my bank statement
I saw a Charge of 24.99 and I Mrs. Mulligan did not make the purchase .
I am asking you to cancel this subscription and refund me back to my card 24.99 Instantly! Please and Thank You! 3rd: ATTEMPT
It seems to me that I have to actually keep asking for a refund for something that a 11 year old supposedly thought were free Please release my money I will never or the 11 yr old will never use this its useless
I called on(1)...(1/18/2017... 1/19)/2017 when I saw my statement I even emailed same day(2) I emailed the company again twice(3) I called life 360 again they have me going round in circles saying wrong dept or this is nest and were not affiliated with Life360

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M
6:56 am EST

Life360 Full of bugs

When I downloaded this app it was full of bugs and did not work properly. I was very disappointed with Life360 and deleted it. But even after I got rid of Life360 it still causes me trouble! My phone shows that Life360 is downloading but it's not! This bug doesn't allow me to download anything else and I have no idea what to do. I tried to get some help from Life360 and sent them a message explaining what am I dealing with but they simply ignored me! This is terrible!

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L
8:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Life360 The entire site seems to be frozen

The entire site seems to be frozen. You can't get past the download page. I signed up for the 4.99 a month subscription, used my card. Now they say my "free" (which I paid for) subscription is over! And that I "have denied them access" - access to what- I haven't denied them access! My app says it is "open" but then it only gives me the free download page which then kicks it over to the credit card information page which seems to be frozen - - and they already have! What a hokey set up. I did get a txt from them with a link but that just goes back to the download the free app page!

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M
8:44 am EST

Life360 don't install!!

Before buying the full version I decided to try the free one. So I installed the app and didn't like it at all. I decided that this app is not something I might use and uninstalled it. Few days ago turned on my GPS and received a warning that Life360 could not function correctly with my GPS. That was strange, because I deleted the Life360 app. I looked in my list of apps and there was no Life360 there. It was very strange. I went to their webpage in search of some contacts. But I was surprised, when realized that their contact link is not working. There was no phone number too. So I've decided to deal with this problem myself. I tried to find some information about that app in the Internet. Well, there were only negative reviews from people who had the same problem. And the worst part was that there was no solution. Don't install this app on your phone! It will stay there forever and it's impossible to delete it.

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Petra12345
NL
May 18, 2016 1:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also installed this free app to check out if it were interesting. But it was not free at all, because immediately an amount waas charged to my credit card! What the heck?! The site mentions to have to unsubscribe through your account. I don't have an account and I do not want to make one either. Life360 is a very misleading app and will trcik you into a subscription you were never aware of.

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R
3:44 am EDT

Life360 Their apps have some cons and their membership was fake

Total waste of time. I downloaded the app from the website www.life360.com. Basically, it had some problems, because it sent me different notifications and emails all the time. I tried to stop it, but I couldn’t find how to do it. Also it turned out that I needed to pay for the membership, and it was obligatory. I paid about $50, but I didn’t use this app too much. So, don’t waste money and time.

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L
3:40 am EDT

Life360 Their app wasn't so accurate

I decided to download the app from the website www.life360.com. It was big mistake to use it, because they automatically subscribed me for the two golden memberships. I need to pay for them now, but I don’t want to use this useless app. It wasn’t so accurate and helpful as it was mentioned on the website. So, check info and don’t subscribe!

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F
7:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Some how this site started to send me texts and there is no way to stop them or tell them I am not interested in their serves. I have to pay for texts so getting messages i don't want is like stealing from me. I texts me about 5 times a day and has been doing so for several days. How the heck do I opt out. I am not a child and not married who the heck wants to keep tabs on me?

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K
7:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please be aware that the sex offender portion is not kept up-to-date. I have been trying to contact the company for weeks concerning this matter and have not been able to reach anyone.I personally know two people listed on the app who are no longer registered sex offenders. Sadly, as great of an idea as I think the app could be, the irresponsibility of...

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About Life360

Screenshot Life360
Life360 is a technology company that offers a range of location-based services primarily focused on family safety and communication. Their main product is the Life360 mobile app, which is designed to help family members stay connected throughout the day. The app provides features such as real-time location sharing, allowing users to see where their family members are on a private map. Additionally, it includes safety features like SOS alerts, which can notify family members and emergency services if someone is in need of help.

The app also offers driving safety support, giving insights into driving behavior and providing crash detection with emergency response services. Life360's plans come in different tiers, including a free version with basic features and paid subscriptions that offer more advanced capabilities like roadside assistance, travel support, and identity theft protection.

The service is built around the concept of a "Circle," which is a private group that users create for their family or friends. Within this Circle, members can communicate through the app, receive notifications when someone arrives at or leaves a designated location, and access the aforementioned safety features.

Life360 aims to provide peace of mind to families by helping them stay informed about each other's whereabouts and well-being, especially in emergency situations. The app is available on both iOS and Android platforms, making it accessible to a wide range of smartphone users.
How to file a complaint about Life360?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create one on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Life360 in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Life360.
- Mention key areas such as any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
- Include any relevant information that supports your complaint.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint.
- Avoid including sensitive personal data in the attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Life360.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint against Life360 on ComplaintsBoard.com.

Overview of Life360 complaint handling

Life360 reviews first appeared on Complaints Board on Sep 1, 2011. The latest review Enhancing Family Safety with Life360: A Personal Perspective was posted on Mar 7, 2024. The latest complaint On August 6th my son was in a bad car accident was resolved on Mar 05, 2024. Life360 has an average consumer rating of 1 stars from 366 reviews. Life360 has resolved 2 complaints.
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  1. Life360 Contacts

  2. Life360 phone numbers
    +1 (415) 546-0596
    +1 (415) 546-0596
    Click up if you have successfully reached Life360 by calling +1 (415) 546-0596 phone number 0 0 users reported that they have successfully reached Life360 by calling +1 (415) 546-0596 phone number Click down if you have unsuccessfully reached Life360 by calling +1 (415) 546-0596 phone number 0 0 users reported that they have UNsuccessfully reached Life360 by calling +1 (415) 546-0596 phone number
    +1 (415) 462-0002
    +1 (415) 462-0002
    Click up if you have successfully reached Life360 by calling +1 (415) 462-0002 phone number 3 3 users reported that they have successfully reached Life360 by calling +1 (415) 462-0002 phone number Click down if you have unsuccessfully reached Life360 by calling +1 (415) 462-0002 phone number 1 1 users reported that they have UNsuccessfully reached Life360 by calling +1 (415) 462-0002 phone number
  3. Life360 emails
  4. Life360 address
    539 Bryant St., Suite 402, San Francisco, California, 94107, United States
  5. Life360 social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2024
Life360 Category
Life360 is ranked 594 among 791 companies in the Internet and Software category

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