Latest Reviews and Complaints
iolo updater tech support scam
On 9/18/25 I ordered System Mechanic Ultimate Defense for $75. On 10/18/25 I ordered IOLO Updater for $21.34. Got my credit card bill on 11/18/25. I had 1 charge for $21.34 for Updater and 3 charges for Technical Support for $21.30. So unknown to me an auto pay was set up by IOLO and because I didn't read, "System Mechanic Ultimate Defense will...
MyCleanID
After MyCleanID installed it would run and kept me from using my laptop. I just purchased this 2 days ago. I called them and told them I was finally able to delete this and now I can again use my laptop. I asked for a refund and they would not refund the $127+ that I paid. They hung up on me. This happened 6/4/2023. Product purchased 6/2/2023. They were very rude to me.
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Fraudulent charges
Fraudulent charges 18 times this year by iolo, then my bank cancels there bid for money which causes me to have my card canceled by fraud dept. 20 dollars to expedite my new card, 2 days to get it and aggravation I called there number, they canceled all old accounts that I didnt have or werent using Phone [protected] DONT EVER BUY ANY OF THERE PRODUCTS!
Recommendation: DONT EVER BUY ANY PRODUCTS BY THEM SUCH AS IOLO AND SYSTEM MECHANIC !
7 iolo Complaints
Beware 19.95 live agent fee - system mechanic ultimate defence
The company has recently changed the terms and conditions of its software and now charges $19.95 EVERY month where previously you could opt out of the LIVE AGENT. DON'T BE FOOLED BY DEEP SOFTWARE DISCOUNTS - they all include the $240 per year price tag for this "service". Also, BEWARE OF FREE TRIALS as the LIVE AGENT service fees can start within a very...
Read full complaintSystem mechanic
01/24//23. I am suddenly being bombarded with pop ups trying to sell me more things, or upgrading my service, I got an email telling me I was being automatically billed for "customer support" at the rate of $19.95 in 3 days. I never authorized this, and when I finally got through to someone, I was rather rudely told that all that was " on cover on the last...
Read full complaintSystem mechanic ultimate defense
Hi there. I have tried and tried to cancel my card payment method with Iolo but their website does not allow this to happen. They have not changed my email address formerly, [protected]@gmail.com to [protected]@zohomail. eu either. Now I just want rid of them. I have uninstalled their software and want them to delete my account and card information. My worry is that they will take payments via their auto update service when the renewal date comes around. Many thanks,
Mark Lupton
Desired outcome: Delete my account and any credit/debit cards
Here is my latest email from Iolo after they finally contacted me:
Here you are Adriana S:
Customer Name: Mark Lupton
System Mechanic Ultimate Defense (Ref Number: [protected] )
Activation date: August 20, 2014
Expiration date: June 06, 2022
Order #: [protected]
Ordered from: Iolo
Original email: exlanphoto@gmail.com (old email on original order) My New email is: markluptonphoto@zohomail.eu
First 4 digits and last 4 digits of the card charged 4462 **** **** 6748
Invoice BV46606324
See screenshot attachment
Adriana S. this is all the information you need to comply with my request, please expedite ASAP
Mark Lupton
Sent using Zoho Mail
---- On Tue, 25 Jan 2022 16:37:04 +0000 2Checkout Support wrote ----
Hello,
2Checkout acts as a reseller on behalf of various companies that sell their products online.
I am afraid that I am unable to locate your order based on the information provided in your previous message.
In order for me to track down the charge and assist you, please provide me with some of the below:
Reference number of the order; (if paid by PayPal, you can find the order reference number in the transaction details within your PayPal account under InvoiceID)
The email address used in the order (if paid using PayPal as a payment method, provide us with your PayPal email address.)
Website from where you made a purchase;
;
Date of the charge;
Description of the charge as shown on your account statement
Looking forward to your reply.
Best regards,
Adriana S.
Payment Support Specialist
--------------- Original Message ---------------
From: markluptonphoto@zohomail.eu [markluptonphoto@zohomail.eu]
Sent: 1/25/2022 4:55 PM
To: support@2checkout.com
Subject: Billing & Payment / Subscription / renewal cancellation
*** EXTERNAL EMAIL, think before you click. ***
Name:
Mark Lupton
Email:
markluptonphoto@zohomail.eu
Primary topic:
Billing & Payment
Sub topic:
Subscription / renewal cancellation
Order ref:
Question:
After ignoring my requests for support, I no longer wish to use your software. Please remove my payment method and close my account as from NOW: 25th Jan 2022. Very Disappointed!
Date:
25 Jan 2022, 16:54:56
IP:
37.120.133.78
Page request:
/support/section.php?category=9&merchant=&template=&lang=en
Language:
en
[Channel]:
Contact form
[Category]:
PAYMENT
ref:_00D4P10NXY._5004P1m6nRC:ref
Support
Iolo customers support is so bad, it makes all of their products not worth buying. If you call their number, the automated voice gives you several selections to choose from (i.e. press 1, for this, press 2 for that, etc.) Do not bother. The only number that works is "5". None of the others will work. Once the person there transfers you to technical support...
Read full complaintScam
System Mechanic, IOLO, is nothing more than a scam to infect your computer and continue to take your money. Do not let them convince you of their "money back gaurantee". The Guarantee is false! You will never see your money again once you have allowed them access to your credit card. Their "experts" are in India and have no idea what they are doing. I...
Read full complaint and 27 commentsPoor technical service
After 2 months of trying to get a fix on their Search and Recover program, several emails and phone calls to California, even to the president, still no answers. Completely unacceptable. Would not recommend their products because their customer service is a joke.
Mike Becker is trying to pull another customer/computer user to whom they can make a fool of them...
There operating system is in INDIA with QUATRRO BPO which is handled by Raman Roy...Who's team look forward the Technical Support Group Process and the team always says that don't sell stopzilla as we don't commission from Client. As per them they say always sell Support Plan which costs $99.95 for ontime fix and they force employees to sell and customer's to buy Annual Package for $209.95 for 1 computer 1 year which means more commission/incentives earning from Client End...and they will say it will cost you $249.95 and when customer start saying it to costly they will say ok we'll give you discount of $40.00 and you pay $209.95 and take the service.
In the same way they have $309.95 product which they will say $349.95 for 3 computer's 1 year...
Like this they have other plans for 2 yrs and 1PC...2yrs and 3PC...
OR
3yrs 1PC and 3yrs 3PC...
They also cheat people who use IOLO or My Phone Support Customer's or My Faster PC customer's...
And this is being managed by Qresolve team in United States.
Please be aware about the same..
Just Type Qresolve on google you will find lots of websites...
I have had several problems with System Mechanic Professional that "should" have been solved by uninstalling and then reinstalling, but the product would not accept my purchased Licence Number.
Apparently their database says " Your license has been disabled in our database due to maximum installation so I have forwarded for case to the concern department and they will get back to you soon."
No wonder, I reinstalled on my PC it umpteen times!
Still waiting DO NOT PURCHASE THIS PRODUCT unless you like sending lots of emails, like being ignored and enjoy being "Bloody Well Conned" by some Yank outfit that does not recognise the "Special Relationship" over the Pond.
Doesn't repair problems and they won't respond to emails!
I have own and installed the System Mechanic 7 professional edition by IOLO and it, as well as its' service sector is a joke as follows: Does NOT optimize your system, does not repair problems, but does create them, does not clean up clutter but adds to the problem, does not remove spyware, does not maintain reliability or increase speed but slows down your computer, does not protect againest virus but introduces them, does not recover deleted files of any kind. During the past year I have tried every method known to man or beast to get this thing to work. It has caused numerous crashes, loss of data, and the need to replace my system. NO ONE SHOULD EVER BUY THIS PRODUCT!
iolo complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 7 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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iolo Contacts
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iolo phone numbersClick up if you have successfully reached iolo by calling +1 (801) 523-6763 phone number 0 0 users reported that they have successfully reached iolo by calling +1 (801) 523-6763 phone number Click down if you have unsuccessfully reached iolo by calling +1 (801) 523-6763 phone number 0 0 users reported that they have UNsuccessfully reached iolo by calling +1 (801) 523-6763 phone number
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iolo emailssupport@mail.iolo.com100%Confidence score: 100%
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iolo address150 S. Los Robles Avenue, Suite 400, Pasadena, California, 91101, United States
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iolo social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 11, 2026
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