Lincare Holdings
Reviews and Complaints

Possibly the worst medical-related experience of my life! I had an appointment to receive my first CPAP machine and when I walked in the door I was blasted with the strong odor of marijuana. I thought I had accidentally walked into a weed shop. I was the only customer and was greeted by a woman who hurriedly put on her mask after which I waited 20 minutes to be seen. Meanwhile I started to notice a perfumey smell indicating they were trying to cover up the weed smell. Finally a large unmasked man in a worn-out '90's Miami Dolphins nylon track suit motioned me to a small office. I asked him if masks were not required here and he said "Oh, do you want me to put one on?" I said "Well, what is your policy?" and he said "It's whatever you want." No it's not - it's the state law! And this is a supplier of respiratory-therapy products whose customers are primarily elderly and/or impaired with pulmonary issues. After he masked up he started opening the CPAP box and literally fumbled with everything he touched, nearly knocking components off the desk multiple times. He was coughing the entire time I was in the room with him so I'm glad I asked him to wear a mask. After he spent 10 minutes pushing buttons and saying he couldn't get the main menu up (was he the one who had gotten stoned?!) I realized I had no confidence that he was capable of properly fitting and instructing me on this machine. I stood up and said "I'm done here and I won't be back." When I walked out there were now 4 other employees in the main office and NONE of them were wearing masks. If you care about your health, stay away from this place. If you care about dealing with competent people, go to Norco. Lin-care does NOT care and should not be in the medical equipment business.

I have sent several months worth of EOB's and bills sent to me to be reviewed. I am being double billed for rental of a machine (double billed on the same day, even) that should be paid for by now and belong to me. I have asked that someone review it and correct it and send me a correct bill. I have heard from no one and am receiving threatening letters to pay the bill. Today I went ahead and paid by credit card just to keep my credit ok. I am very upset and feel no one matters.

To Whom It May Concern:

I have left 4 telephone messages for Josh [protected], x13435) in Documentation so I can make it reads "Powered Mobility Scooter" as opposed to "Powered Wheelchair. He has never returned my phone call.

The requested Mobility Scooter is for my wife Betty E. Phillips, DOB: 08-02-1938. Address: 3 Glasner Lane, Yerington, NV 89447. Home Phone: [protected]. Cell: [protected]. My cell is [protected].

This has taken a very long time. I am personally recovering from 3 years of chemo and radiation for lung cancer and this has not been the easiest process to navigate.

Please call me at [protected] so that we can finalize and expedite the process. Thank you.

Respectfully,

Robert C. Phillips

Susan Sanborn, 81 Edes Falls Road, Harrison, Me 04040. 3 MASKS WERE RETURNED JULY 1ST TO 4 Funday Rd, Falmouth, ME 04105. Tracking
# 9500115385011181146798. I have spoken to them after it was received and they told me give it a couple days. My phone number is [protected]..frustrated...item 61291 wrong item. charged to my account 5/24/21. I mailed back because they never provided a return label which I ASKED FOR TWICE

I have issues with Lincare for years when it comes to shipping my supplies everytime either they send it through the post office or UPS if it isn't signed for due what they claim insurance(Medicaid) they will put a hold on my supplies for months today I am still waiting been 3 months now! Reusing supplies for months is causing me to stay sick not good! I ask them send me the insurance form with a return envelope I could sign that I got the items but NO they want!

I have severe sleep apnea and lincare gave me the wrong machine to begin with of course I had no idea what machine the doctor had prescribed. After my next appointment with my Doctor they saw where I had received the wrong machine they gave a cpap and I needed a Bipap machine. I had to pay a big down payment i and even though it was there fault they made me pay another on the bipap! They are billing insurance and I get statements saying I owe lincare nothing insurance pays it and the machine was paid off after them robbing insurance for way after it was paid. They sent me a check for $56 then sent me a bill For $750 I refuse to pay they call every day I told one gentleman that I owed nothing and if I did they can send me a detailed statement and I would compare it with my insurance statements and o would be happy to pay what I owed ! They have no clue what they are doing and send threatening letters weekly! I really would compare them with the mob they think they are right but I know I am so a lawyer may think different because the care I got is r reprehensible !

My mother is Bettie Kennedy, 575 Old Holmesville Rd. Tylertown, Ms., she has been a customer for approx. 10 years. She called for refills of her portable o2 bottles and a new o2 line 3 weeks ago. No one has came with supplies and this is Friday of the third week. I called and was told that they would put her on the list again. I talked to a lady at Lincare in Hattiesburg, Ms.I understand that they are shorthanded, but 3 weeks and still a no show? This is rediculous. She signed a contract, I believe that can be counted a breech of contract by your business. I also have got equipment that needs to be picked up since I called last Wednesday, May 19th. This needs to be addressed.

Mrs. Ginger Rollinson
[protected]

The location for my complaint is 2216 Wilson Blvd in Winchester Virginia. I've never had to deal with a heath care provider that is as rude and nasty as this Lincare Location. The store is dirty and piled up everywhere. I understand all the regulations one has to practice with being a heath care provider, such a prescirptions and so forth. You can call and never get an answer, go by the location and knock on the door with a rep looking directly at you through the window and never even move. I understand again that Covid is an issue. So call the phone number again on the door and hear it ring and never get answered.

I have been with Lincare in North Wilkesboro NC for at least two years. They were wonderful for the first year, then it started going down hill from there. In 2018 my pulmonary Doctor ordered a Home Oxygen Concentrator for me and they brought it out to my home. I haven, t had any problems with it whatsoever. In 2019 he ordered a portable Oxygen concentrator and I kept waiting for them to bring it out and they said they were working on the paperwork. I kept calling back until finally they told me I owed them a Bill and they couldn, t bring it out until it was paid. They had never sent me a bill, so I didn, t know I owed it. I finally found out that it was my MEDICARE Deductable. So six months later they finally brought out an Oxygo Portable concentrator. I had it for several months and they came out and replaced the colloms on it. It worked good for a while but less than four months they had to replace the colloms again. In July of this year they replaced the colloms again but it still didn, t work. It kept telling me low oxygen. They came out and put colloms in again and I tried using it and I couldn, t get any oxygen to come out and all the display would show was a solid white panel where the information should have been, but it wasn, t even giving me a code of what was wrong. I had them pick it up on July 14th 2020 and I told them it didn, t work. They left me 8 small portable air tanks. If I was a big person they would be ok, but I am a woman and I weigh 85 pounds. I have to lug it around on my shoulder when I go anywhere. I, m 71 years old and I had a much better quality of life when I had the Qxygo portable. I don, t understand why they can, t fix it and bring it back. Its been over 3 months since they picked it up and when I called their represenative Brian told me I burned the unit up because I used it going to the grocery store and out to eat and when I was watching TV sometimes. He said it was only meant for use when going to the Doctor and nothing else. I called again two weeks ago to see if they were going to bring it back. I was told they would check it out and call me back in 2 days. Those 2 days never came. I have let this go for so long because I, m not a complainer. I don, t like saying negative things about people, but this company has no treated me right. I deserve a better quality of life, but they don, t care. I have my Medicare explanation of Benefits showing they have been paying for a portable oxygen concentrator for months when I haven, t even had one. They have billed them $250.00 amonth for 4 months that I haven, t even had it. I would greatly appreciate it if you could please get them to bring me another Oxygo portable out. Thank you for hearing my complaint. Sincerely, Sharon Wells

Since your region 34 billing office thinks they are above the law I'm going to show them they are not.Since they are committing credit card fraud and wire fraud I'm pressing legal charges and executing arrest warrants for CE O Crispin Teufel and everyone in the region 34 billing office since they refuse to give the name of who did it.

I visited over to Lincare in March 2020 to get a new c-pap because my old
c-pap was not regulating pressure properly. Then I was given a new mask and the machine auto control was shut off by the rep and the amount of air was blowing but this did not solve the problem. So I went back to let Lincare know that this was not working and we went. The rep that was dealing with me asked how long did I have my c-pap and it was over five years, so she told me I need a prescription from my doctor. I kept waiting for them to contact me but no phone call came. When I finally went back they told me the prescription had not been sent from my doctor. When I checked on this I found the prescription had been sent back in May and now it is nearing the end of July and still no machine! This is unacceptable and has negatively affected my health.

My name is Anita montelongo, (home health provider/friend). Client is Ida Hernandez 2601 York ave, Apt 309, Lubbock rd 79407. Phone number [protected]. Email: ida.[protected]@gmail.com. I have been trying to get Ida's Cpap fix. She has been having problems with the cpap getting hot which has caused her throat problems. I have been in contact with ur Rep, Susan and this has been going back since middle of 2018 during that time frame she ask that I change to zero n the humidifier. Which I did and still same thing. Hot. This issue has been going on long enough and Ida has not been using her cpap. She had a gentlemen come pick it up back in September 2019 to see if the cpap was fixable since it was no longer under warranty and to give us an estimate of repair cost. We r now in November i have left several messages a have not received a dam returned call. This is getting very frustrating and feel that ida has suffered long enough. If I don't get a response i will take this matter further and will file a complaint with Medicare. After all they did pay for the equipment that has giving her problems and has been address to Susan for quite sometime now. I hope u try to understand my situation. Imagine if it was ur love one! What would u do? I wait to hear back. Thank you

No record of my account since purchase of American Health, repeated calls 8 months, still not processed so no supplies or apnea report report. Called in again and still have not corrected primary physician information. When inquiring am told the patients' information was not migrated during merger and that they are doing the best they can with only 5 women working in the office!

To whom it may concern,
I have been on a bi pac for 15 years, and have had three different ones during that time frame. When my last one started shutting off randomly during the night I tried to order another. The former company HomePatient I learned, had been bought out by Lincare and because it had been a long time since I had done a sleep study Lincare required me to do one, which I did.
My doctor provided the forms and paperwork for my bi pac and we waited. And waited.
4 months later we were informed that the sales rep had left the company and "probably took the order forms with her". So we tried again to have the local office supply one and after more waiting, I was notified my order had arrived and I needed to come to the office and get fitted.
I went to the office here in Bowling Green KY and they gave me a Cpac, not a bi pac as the doctor had ordered. I questioned this and the sales person said that the "policy was that new customers always started with a c pac". I explained I had been using the bipac for well over a decade and THAT is what the doctored had put in his orders. Furthermore, I requested a face mask that would not come off easily as I turn a lot during the night and when it comes off I wake and therefore get little sleep. I was assured one would be ordered and they would call me when it arrived, but to use the c pac until we could work things out.
A couple months later I was on that side of town and went by to see what happened with my mask. After looking at orders and searching on his computer he said it must have been misplaced but he would order another. I said also I wanted to know about my bi pac, and what was going on. He told me again that Lincares policy was to start people on a cpac. I told him BS! I didn't just start this, and that is NOT what my doctor ordered!
I packed the damn thing up and it has been sitting in my closet since.
I have no intention for paying for something that I need, nor my doctor ordered.
I have yet to get the promised mask.
I went and bought a bi pac from another company...like I needed.
You have billed (milked) the insurance company for this charade and billed me for the "difference" or allowed me to "rent" the machine until God knows when.
I have complained to the agents calls for payment regarding this but have never been offered any solution except to send you money for something that does not work for me!
You can email me your preferred instructions pertaining to the cpac. It is in the case it came in. I can take it to the store over off Scottsville Rd if you want, or UPS it directly to you.

A very dissatisfied customer,
Harold Maxwell
#[protected]

I called in on 2 occasions attempting to obtain a cpap for my grandson. I spoke with possibly a "Jessica" who was completely rude tone of voice. I was using a speaker phone and my coworker even remarked - WOW! she is rude. Madison Lin-care received an order 9/6/2019 from Children's hospital. The request for prior authorization was just done today - a week later. IF another provider was in contract to use ... no way would I use LinCare.

BILLING DEPT SENT THE LOCAL OFFICE A FLAG ON THE ACCOUNT THAT PATIENT HAD CHANGED INSURANCE
SEVEN MONTHS LATER PATIENT WENT TO REORDER SUPPLIES BECAUSE HER MASK WAS TORN AND THE OFFICE MANAGER BASICALLY STATES THAT SHE DROPPED THE BALL! They were notified months ahead of time to call the doctor and request medical Records and New RX for oxygen and BiPap supplies! Stated all this could take a week or more! Refused to offer a replacement until they corrected their error!
We have ENDURED this company far too long! BUYER BEWARE DO NOT USE THEM! You WILL REGRET IT!
They Would not bring oxygen when patient was in need!
When they brought oxygen they would drop it off at the neighbors front door! And to think, we were their customer for 7 years

In our latest encounter with Lincare in Port Jervis, NY, in July, 2019, my husband's physician sent a prescription for a new CPAP mask. (They sent it to the wrong company first. That company called me within minutes of receiving the prescription. I called the doctor, who sent it to Lincare.) Lincare never called about the prescription, so four or five days later, I called them. The woman said they would never call since I had told them to stop calling every month about ordering supplies we don't need.

She finally took the order for the mask and, about seven days later, the wrong mask arrived. I called, was told the correct mask would arrive by expidited mail, and, about 11 or 12 days later, when I called, was told the mask was in Michigan or Minnesota "for some reason." I told the woman to cancel the order since, by now, my husband had been without his nighttime breathing apparatus for about one month. She also said someone from Lincare would call to explain what had happened. No one has called--no surprise there--and I bought his mask from another supplier.

This isn't even close to the first problem we've had with Lincare. The supplier near us doesn't accept our insurance, so next year we'll change carriers rather than deal with Lincare again. Until then, we'll continue to pay for his equipment needs ourselves. When I told my husband's nurse we use Lincare, she said, "I HATE dealing with Lincare, " and I couldn't agree with her more.

I'm writing for an elderly aunt and myself
Remember I'm an RN I who has made referrals to Lincare but will not ever again. In fact I'm sharing what I know with drs I've worked with and know in my over 30 yrs exp

Aunt diagnosed new serious lung disease and other medical complications and disorders.
Place on Lincare because I ME told her to ask for them.
I've since been made aware of recent law suits settled by Lincare that validate everything I've now experienced or seen

Sales Reps going into drs offices who are not on a compatible ERS When the sales reps go for qualifying info for services they provide and or when addl CMN are requiring signature with O2 sats that qualify and qualifying info to continue service and obtain physician signature they are handed the patients paper chart and sit in a room. Flip through the chart and obtain the needed info

There is exactly ZERO reason a Lincare sales rep or clinician needs access to a patients entire chart
In fact this breaks more HIPPA laws and Medicare Federal laws than I can even list here !
The patient was told that the rep can sign a confidentiality document allowing them access to the entire chart. This is untrue !
Given the info I I found online last night regarding a recent multimillion dollar law suit in which Lincare had to reimburse Fed Govt Medicare billing for exactly what Iam saying here ! Plus they had to reimburse employees who refused to do the dirty work over the billing issues when they all have training under HIPPA and Medicare when they are employed.

Furthermore:
Drivers with smart mouths and I stocked trucks making service calls without setting up an appointment.
My aunt was placed on Lincare 02 because of my recommendation
Was given equipment not adequate for her condition to treat her serious hypoxia
Then when asked for lighter weight equipment it was "perpetually on back order" she went to Lincare because a huge national chain has better access to equipment 24 hr daily service available. It's all a crock.

It seems they have a huge turnover in the manager over each office. As well as with desk office employees.
Now rather than assisting patients effectively they refuse delivery except the day they set and then you must pick up at their office themselves !

Seriously ? Are YOU even kidding me Lincare ?
This from a company that touts service and programs with clinicians to do free home visits on patients with Lunge disease. Cardiac diseases Asthma and such. They tout the program for sales and revenue without any intention of providing the same level service after they receive the patient. Many of them are unable to BREATHE esp in the south ! So there are your patients Lincare ! Money in pocket for YOU ! But picking up often low standard for diagnosis equipment because THEY could not accommodate YOU !
Or wait until you freaking MAIL it ?
There is so much wrong with this I could never list it all !

They push their managers to a set goal based on MEDICARE OXYGEN PATIENTS ! Why ? BECAUSE MEDICARE IS THE BEST OF THE REVENUE ON OXYGEN ! That's why ! And who is Lincare paying back ? The Medicare from inappropriate billing as per the law suits I referenced !
They care not about you or their employees it's as bad as a pyramid scheme !
The "bodies" of employees cast aside have mounted in the years I've been paying attention
Not only is The is an obvious criminal issue as per those law suits eveidenced on line and paying back Medicare
But this is a moral issue. They want the revenue and have forgotten promises. My aunts pulmonologist in Oklahoma tells me Lincare has made promises to the dr many times each a new manager. They agree to give Medicare elidibke patients if Lincare will take patients without Medicare and when it's time to pony up ? You got it ! They fall down on promises made !

Even the best sales staff in the world cannot sell a crap in the toilet product ! They get u to make a promise then refuse to sent it up from middle management. Who is the face of Lincare to those drs those communities ? Not middle management or upper ! It is the sales or manager they send out to make promises they never intended to keep !
Wrong ! Wrong ! Wrong !

Shame on you Lincare ! Never again. In fact I will tell what I know from now until the end what you people are or have become ! My aunt is still on your service but as soon as I can change her i will !